Boult Audio Complaints & Reviews

I have ordered a product from boult audio website .and I got a cancellation massage from there side on Jan 3 .but I didn't get my refund. I'll contact the customer care over and over.they told me it will refund on 3 to 4 working days. still I didn't get the amount.

I wish to claim the warranty of my Boult Audio Airbass Y1 airbuds
Wired Headset purchased from "flipkart" on 4th Jan, 2023
Yesterday suddenly the right earbud stopped working and no audio was being heard from it. This happened while using the earphones.

So I am writing this mail as the last option since the customer care number also won't connect.
Kindly guide me through the warranty claim process. I was very happy with the product regarding the performance, range. Would like to keep using it in the future as well.

I am providing all the details. Details of the order are as follows:
Order ID: OD[protected]
Order Date:[protected]
Platform: FLIPKART
Colour: white
Product: Boult Audio Y1 TWS Airbuds
Name: Ajay More
Contact: [protected]
Email: [protected]@gmail.com
Type of complaint: ONE SIDE NOT WORKING
Address:
behind durga mata mandir, Shobha aprtment, 1st floor, shree hari society V107, narendra nagar
City: Nagpur
State: Maharashtra
PINCODE: 440015

Sir/ ma'am,
I have purchased boult audio Z 20 from Boult Audio official website, received on 28.12.2022, when i opened the box, i found that,
1. No Earbuds rubber in the box.
2. Charging case and Earbuds are full of scratched.
3. The next day i noticed that the earbuds are not fully charged after charging of several time.
on this purchase. I mailed Boult Audio as well Call to customer care. details are as under.

Mails to Boult Audio
on dated 29.12.2022, 30.12.2022, 02.01.2023 & 05.01.2023.
Reply received from bout Audio after elapse of 05 days of 01st mail and till date "If you're facing any technical difficulties with the product please let us know so that we can assist you in a better way."

Private Message on bout Audio twitter
on 02.01.2023 Reply received " We would like to inform you that you case has escalated so kindly wait for 24 to 48 hour we will update you". After elapse 04 days now i sent msg to bout audio twitter return msg received "Thank you for your response"

Calls to Customer care number: [protected]
on 29.12.2022 & 02.01.2023, replied received "Mail us" .

As per Replacement and Refund Policy of Boult Audio
Boult will provide a replacement for a product if informed within 72 hours of receipt of the products and under the following conditions:

Wrong Product has been received
Damaged product has been received
Documentary evidence in the form of a photo or video
Replacement can be made if the customer reports the same to our Customer Service team by calling at +91 [protected] (10:00 a.m to 7:00 pm/6 days a week), or write an email to [protected]@boultaudio.com.

If your order arrives with a manufacturing defect, please contact Boult Audio Customer Service immediately. The Boult Audio team will look into the case and will dispatch a replacement. This policy is valid only up to 72 hours from the delivery of the order. Boult Audio will dispatch a replacement immediately.

As well as Boult Audio Says that mail us and We Will respond within 24 hours.
All policies of Boult Audio are worthless.

Now I feel, Boult Audio Cheat/fraud with me.

All images and unboxing video and Bill in this regard are enclosed herewith for your reference.

Therefore it is requested that boult audio Z20 may kindly be replaced or refund my money.

Order ID- BAD2CN[protected] dated 24.12.2022

Thanking you.

Mic is not working while on phonecalls but works in sending voice message, voice search etc. How to resolve this? There is no solution online. I live outside india. Did i made a mistake buying your product?

Right side ear buds touch not working and connecting problem and box me rakhne ke bad bhi song chalu hi raheta hai

I have given my damaged product for replacement through my guarantee card in the authorised service centre of boult audio on 12/12/2022. Firstly they did not delivered the product on my address and putted a wrong address for pick me up the product. But when I went to that address i got to know that the address was wrong, there were nothing related to the product delivery point. Then i complaint for redelivery on 20th December, then they told me that they didn't get the product yet in their warehouse, once they get the product they will redeliver the product as soon as possible. Again i complaint on 24th of December for the status of my product but again they told the same and today it's 1st of January but i still not got my product, today i complaint again but they are telling that they still didn't get the product in their warehouse.

I have purchased a boult Audio Ear buds on Dec 7th and the product have not been delivered, I haven't received received the product neither the Amount debited. The costumer support constantly telling me that they will dispatch soon, but no positive reply as well.

Boult audio[protected] ko mene Older kiya tha jo[protected] ko mujhe milna tha 7 din se guma rhi h delivery hud not delivered my order

My left earbud is not working properly and the charging case is also not working properly. Plz change and give me

Your product are not working
It's not turning on and also charging problem

I placed order my mistake and trying to connect customer support withing 1 hour at the same time they are not providing proper response to not cancel my order.

My ears buds are not working in low volume.. kindly change the buds and give me

Earpots are not working properly nd if it working then the sound is very low.

Bolt Maverick Earbuds ordered on 10 Nov 2022 has not been delivered yet (22 Nov 2022). When you call their customer care, all you get is a message that you will receive your product in 48 hours.
For the last 5 days, even his 48 hours have not been completed. My mistake, order from their website (www DOT boultaudio DOT com)

My order no. BAD2CN[protected]
Date : 10 Nov 2022

I have purchased boult audio devise through Amazon on 04/01/22. The product was complaint and I have claimed warranty and I sent the product on 13/10/22. On 19/10/22 I received mail saying that my product has been successfully dispatched via ticket ID 00699480.
While checking the status every day, on 25/10/22, I saw the delivery status as "THE PRODUCT HAS BEEN DELIVERED''
I was waiting for the delivery agent's call or message but i didn't get any call or message nor the product.
I called customer service agents and spoke to them, they informed me they will raise complaint and it will take 8-10 working days.
after 8 working day, I called but they are saying that the product has been already delivered and we cannot do anything.
I repeatedly called again and again but no one is ready to help me and I even sent more than 10 emails and same reply is getting -The product has been delivered.
Its almost one month Iam repeatedly calling boult Customer service and today also i called and they are disconnecting by saying the product has been delivered.
As a customer I need justice. I have spent money and I need my produst
please help me

While calling to other persons, they can't hear my voice clearly and the voice is very low

I have bought 1 day back boult powerbuds
that buds mics are not working sometimes,
that is not worth for 500rs also,
that 1500rs money is not matter for me,
please dnt use made in india slogan for this kind of fraud products,
dont spoil our india name,
orderid-BAD2CN[protected]

I had an Issue with Boult Air Pod ear bud, Raised a ticket and courier the Product to Boult Serivce Center, After 10 days I received the Product, Still the Same issue, Product was not being serviced, one ear bud is working another one is not working. Very very Poor Service from Boult, Dont buy Boult product in online or offline, such a cheap and fraud product

Dear Team,

I wish to claim the warranty of my Boult Audio Airbass Z10 purchased from amazon on 23 September 2022.
From Two Days Before I noticed, sometimes the voice quality in one side decrease, automatically turn off while using, and voice breaking and then tells "Disconnected". This happened while using the earphones.
I tried raising a ticket "https://support.boultaudio.com/portal/en/newticket", but the page won't let me upload the invoice and the pop up shows ``unable to process your request".
So I am writing this mail as the last option since the customer care number also won't connect.
Kindly guide me through the warranty claim process. I was very happy with the product regarding the performance, range and battery backup. Would like to keep using it in the future as well.

I am providing all the details which are asked on the ticket page. Details of the order are as follows:
Order ID:[protected]
Order Date: 23 September 2022
Platform: AMAZON
Colour: RED
Product: Boult Audio Airbass Z10
Name: Kiran Ashok [ But I ordered the item from other amazon account. (That Amazon account details : Name: Asokan C, email: [protected]@gmail.com, Ph No: +91 [protected]) ]
Contact: [protected]
Email: [protected]@gmail.com
Type of complaint: NOISE DISTURBANCE & OTHERS
Address:
Asokan C
Sunitha Bhavan
Chengamanad P.O.
Changamanad, KERALA 683578
India
PINCODE: 683578

Kindly do the needful on an urgent basis.

Charging Issues