Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Street light pole no KMP 3/2A is not working since last two months request u to address the same ASAP. I also request you to please change the light to led light as it give better results and conserve the power too. Its a hardship for pedestrian during night to walk as its too dark and poor visibility which sometimes causes accidents. Kindly do the needful....

Best electricity services has made our life a leaving hell. Frequent power shutdown has ruined our life. No electricity in Byculla-E Area. Every month there are 3 to 4 shutdowns.
Children's cry for entire night. We couldn't sleep and was not able to attend office next day morning.
We are regular tax payers but our country is not doing enough for us.
Things aren't improving inspite of repeated complaints....

I the undersigned tenant from sydhnum compound along with other tenants are facing power cutdown from past three months. Every time we call best we get it temporarily sorted but there is no permeant action taken by them, which causes power cutdown every second day; since past three months.

We also tried to investigate the matter with the best repair team and as per their knowledge there is some problem with the underground...

Its been nearly 2 years now that bus transportation towards bandra from prabhadevi has reduced drastically. Bus no. 83, 84, 33, 28 are never on time between 9 to 9:30 am. These bus are not in numbers than busses which are going towards dadar.in the span of 30 mins, daily there are about 10 to 15 busses which are going towards dadar however the main issue is less frequency of busses travelling towards bandra and soo. Its gets really frustrating...

Dear sir,

I am daily traveller of bus no. 307 from marol depot to bhandup, but on 15/06/2018 at 20:30 bus no. 307 driver didn't stop at official stop at marol depot and he stopped it further away. On asking why didn't he stopped the bus despite many passengers shouting to stop. He just denied rudly and didn't got convinced and rudely told to stop talking with him.

I just stopped by myself, since i thought he...

We paid our electricity bill for May twice by mistake. We paid Rs. 6720 twice on the same bill.

Our Consumer no: is[protected]*9
The Transaction id for the repeated payments: [protected] and [protected]

Please ensure refund of money or let us know what steps are to be taken for refund of money. I tried calling the BEST consumer helpline but it's always busy....

Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no...

Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no...

I have only one fan and a fridge in the house and my electricity bill has come upto 6000 rupees for the month of april.
I was not in mumbai most of the time. It is unreasonable. My maximum bill till date is 3000 and the average bill is 1200/1500. I don't understand this upstream. I think my meter needs to be checked, or someone is stealing electricity from my meter....

Dear Sir/Mam,

My consumer number is[protected]. We have suddenly received a huge bill for the current month i.e INR 6060.
Out usual bill amount has never exceeded INR 2000 for any of the months before, except for last month when it was INR 3170 which I paid fully.
But the unusual rise continued for this month as well leading to this complaint.
Request you to run a check on the meter and send me the correct...

Our consumer no.[protected]*8 in the name of grand paradi co-op. H. Sco ltd. Since last few days we are receiving the electricity bills after due day and because of this we are not getting prompt discount on payment. Please look into it and inform your dispatch department to deliver the bill well in time so we can get the discount

For grand paradi chs ltd

Prashant mulik
Manager...

The incident occurred yesterday on route no:- 446 by the bus numbered:-mh01l9577, which resulted because of the drivers fault, the first time he bruised my car from behind, but the second time, he intentionally hitted my car from behind causing the wreckage. The driver ramkishan ambadas andhale, batch no:-97549, when confronted ran the first time, but when he was confronted the second time later that night used abusive word to offend us....

My consumer no is-[protected]
I have paid the bill of amount 2210/- on[protected] through airtel payments bank. Transaction id[protected]
The amount is deducted from my account and it is also showing in best online payment site.
But the amount of 2210 is again added in my current bill cycle.
Please refund me the amount or adjust it in my current bill.
Thank you...

Dear sirji its been observed that our area ward gn mahim ward parkar wadi dobhi ghat l. J. Road mahim -16 has been encountering regular power disruption this is not acceptable at any means.in the last 10 years there has been numerous power failure.in every month at least 3 times power failure is observed. Many surrounding area too are with the same problem. Sometimes phase i is the problem and sometimes phase ii is the problem. We have contacted...

The frequency of 313 buses in the evening is very less and we have to literally wait for 30 to 40 minutes every day in peak hours.

In spite of less frequency the 313 buses are diverted to short distance trip.
Regarding this i have already made a complaint through mail [protected]@bestundertaking.com on 23rd april'18.

On 23rd april'18 bus no.313 which is starting from santacruz and the final destination is at...

For the past two months, best online bill payment portal forces the consumers to go to the paytm portal, where one is required to create a paytm account and for that, agree to the terms & conditions of paytm. This new practice of best is a restrictive practice, leads to reducing the consumer choice, and is therefore illegal and irregular. What it means is that a person holding a credit card / debit card can not make payment of electric bill...

This is w. R. T. The photo attached where the bill was 10, 340
Please note that, last year my entire bldg was getting very low bill
So there was a investigation conducted on my bill and then i was sent a bill of 2500 which is paid off
Afte one year m getting this bill of 10k
Plz note that i belong to middle class family of 5 ppl where m the only earning person my sis is bed ridden for a year now
br...

Actually there is bus as per your sheadule table it says with in 10mins there is bus but there is no bus, goverment are neither providing new job in market at least help people to secure there job so that they can reach on time due to late coming in office daily they are deducting my salary so kindly look
Bus no, 226ltd should be proper sheadule with in 8.30 to 10. Am because its an working hour
There are many people wh...

Sir/madam,

Greetings!,

As per your details given in schedule for bus no.226ltd (Barve nagar municipal school no 3), as per your schedule it is been given that there is bus in every 10-15 minuites, daily by morning 8.45-9.45 there is only three buses which not even shedule at time,

Kindly look in to this matter 100 of people travel in that bus during peek hours,

Suggest you to...

Today, i. E. On 13.02.2018 while waiting at antop hill church bus stop for boarding bus no. 341 to reach marol, the bus which arrived at 9.55 am at the said stop did not halt though 03 passengers including me were waiting to board the bus, the bus drove away without stopping on the conductor's bell this incident has occurred with me for the 3rd time at the same stop and the same bus no. 341 which starts from antop hill, mumbai and reaches...