Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Address: Mumbai City, Maharashtra, 400018

Website: Municipal corporation of worli

Dear sir/madam

Myself Pooja from Worli jijamata, I am writing this message to solve aur problem of electricity which is disconnecting every day in our area bcoz of that many peoples facing problems who have to go office early in the morning, and aur we call to customers care in ou area they didn't listen anything...
Please take strict action of this people's...

Thanks regards
Pooja paswan

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J

Jacob Fernandes

from Satara, Maharashtra

Sep 4, 2018

Dear authority
This is to bring to your attention regarding foul language and unruly language used by the bus Conductor today at Vile Parle at[protected] morning 9:45am Bus no MH01 LA 5695 bus was to travel to electric house would like you to look into it as this has been happening time and again

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Address: Mumbai City, Maharashtra, 400008

Street light pole no KMP 3/2A is not working since last two months request u to address the same ASAP. I also request you to please change the light to led light as it give better results and conserve the power too. Its a hardship for pedestrian during night to walk as its too dark and poor visibility which sometimes causes accidents. Kindly do the needful.

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Address: Mumbai City, Maharashtra, 400027

Best electricity services has made our life a leaving hell. Frequent power shutdown has ruined our life. No electricity in Byculla-E Area. Every month there are 3 to 4 shutdowns.
Children's cry for entire night. We couldn't sleep and was not able to attend office next day morning.
We are regular tax payers but our country is not doing enough for us.
Things aren't improving inspite of repeated complaints.

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B.E.S.T. Undertaking Customer Care

from Mumbai, Maharashtra

Jul 10, 2018

Sir,

Kindly arrange to provide us with your account number or the complete address of the premises, so as to enable us to help you further in this matter.

Regards
Dy.E.ES
ELECTRIC SUPPLY OFFICE

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Address: Mumbai City, Maharashtra, 400003

I the undersigned tenant from sydhnum compound along with other tenants are facing power cutdown from past three months. Every time we call best we get it temporarily sorted but there is no permeant action taken by them, which causes power cutdown every second day; since past three months.

We also tried to investigate the matter with the best repair team and as per their knowledge there is some problem with the underground electricity line spread. And they are waiting for the orders from the higher authority to have check throughout.

We request you to please investigate the matter and get it permanently sorted as soon as possible. We are actually in a serious problem for we have senior citizens and kids at home and its now affecting our daily life.

Consumer details is as follows

Name : sayed nafisbano
Consumer serial number :[protected]*

Expecting a quick action from your side, thank you.

Yours faithfully,
Sayed nafisbano

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Address: Mumbai City, Maharashtra, 400025

Its been nearly 2 years now that bus transportation towards bandra from prabhadevi has reduced drastically. Bus no. 83, 84, 33, 28 are never on time between 9 to 9:30 am. These bus are not in numbers than busses which are going towards dadar.in the span of 30 mins, daily there are about 10 to 15 busses which are going towards dadar however the main issue is less frequency of busses travelling towards bandra and soo. Its gets really frustrating to wait for 30 mins to get a bus during work hours. It would be great if the frequency of 83, 84, 33, 28 are increased during these hours like the one's travelling towarda dadar. As a commuter i would not prefer spending 100 to 120 bucks daily on taxi due to the negligence of infrequent b. E. S. T busses.

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Address: Mumbai City, Maharashtra, 400078

Website: [email protected]

Dear sir,

I am daily traveller of bus no. 307 from marol depot to bhandup, but on 15/06/2018 at 20:30 bus no. 307 driver didn't stop at official stop at marol depot and he stopped it further away. On asking why didn't he stopped the bus despite many passengers shouting to stop. He just denied rudly and didn't got convinced and rudely told to stop talking with him.

I just stopped by myself, since i thought he might have been dunked. This is not a fair behavior

Hope you, 'll teach him to talk properly with passengers because of these they get their wages.

Regards,
Vivek

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Address: Mumbai City, Maharashtra, 400012

We paid our electricity bill for May twice by mistake. We paid Rs. 6720 twice on the same bill.

Our Consumer no: is[protected]*9
The Transaction id for the repeated payments: [protected] and [protected]

Please ensure refund of money or let us know what steps are to be taken for refund of money. I tried calling the BEST consumer helpline but it's always busy.

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.

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S

Surya j

from Mumbai, Maharashtra

Jun 15, 2018

Blast in meter due to house work

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Address: 400008

Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no body took up the phone and i tried again it was busy for 2 hrs constantly i don't know whom he was serving for continues 2 hrs... Hats of to digital india! Government employes using wire phone...
[protected] this was the helpline number.. And the irony is it was 3 am in the night

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Address: Mumbai City, Maharashtra, 40008

Hello,
To whomsoever it is concerned.
I live in south mumbai near grant road area, i had a very bad experience with the staff handling phone calls, i don't know it is his trick of keeping the phone receiver aside or is it just my misfortune, i tried calling them first they pick up the phone a guy spoke to me stating the electricity will be back in half an hour, and when i call again after half an hour it was ringing and no body took up the phone and i tried again it was busy for 2 hrs constantly i don't know whom he was serving for continues 2 hrs... Hats of to digital india! Government employes using wire phone...
[protected] this was the helpline number.. And the irony is it was 3 am in the night.

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P

Pierangela John

from Mumbai, Maharashtra

Jun 12, 2018

The bus increased fares by 7 Rs and doesnt come on time. 9 im at the bus stop and bus arrives at 10.. this is ridiculous and need to be looked at urgently.

bad stuff really. Hence BEST is suffering.

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Address: Mumbai City, Maharashtra, 400013

I have only one fan and a fridge in the house and my electricity bill has come upto 6000 rupees for the month of april.
I was not in mumbai most of the time. It is unreasonable. My maximum bill till date is 3000 and the average bill is 1200/1500. I don't understand this upstream. I think my meter needs to be checked, or someone is stealing electricity from my meter.

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Address: Mumbai City, Maharashtra, 400022

Website: www.bestundertaking.net/QuickPayment.aspx

Dear Sir/Mam,

My consumer number is[protected]. We have suddenly received a huge bill for the current month i.e INR 6060.
Out usual bill amount has never exceeded INR 2000 for any of the months before, except for last month when it was INR 3170 which I paid fully.
But the unusual rise continued for this month as well leading to this complaint.
Request you to run a check on the meter and send me the correct bill amount.

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Address: Mumbai City, Maharashtra, 400026

Website: Bombay Electricity Supply & Transport

Our consumer no.[protected]*8 in the name of grand paradi co-op. H. Sco ltd. Since last few days we are receiving the electricity bills after due day and because of this we are not getting prompt discount on payment. Please look into it and inform your dispatch department to deliver the bill well in time so we can get the discount

For grand paradi chs ltd

Prashant mulik
Manager

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E

Er Mohammad Faisal

from Mumbai, Maharashtra

Jun 12, 2018

What is the timing of bus, , , all day i am wait 1 hours after one bus, , , what is this, , i m not able to office on time daily i m late, , for waiting plzzz take action immediately, , , ,

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Address: Mumbai City, Maharashtra, 400024

The incident occurred yesterday on route no:- 446 by the bus numbered:-mh01l9577, which resulted because of the drivers fault, the first time he bruised my car from behind, but the second time, he intentionally hitted my car from behind causing the wreckage. The driver ramkishan ambadas andhale, batch no:-97549, when confronted ran the first time, but when he was confronted the second time later that night used abusive word to offend us. The driver should be face the necessary justice, and by all means should be suspended for atleast a week or so. A humble request for doing so.

+3 photos

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R

Revant Shah

from Mumbai, Maharashtra

Jun 11, 2018

Date - 11/07/2018
Bus No.-460
Ticket No.- [protected]
Ticket price - 34
Boarding point - Dhankukar vadi bus stop, mg road
Boarding time - 7:40 am
Destination - L&T powai bus stop

an accident that occurred last night, ruining my car by a b. e. s. t bus - Comment #3125349 - Image #0

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Address: Mumbai City, Maharashtra, 400028

My consumer no is-[protected]
I have paid the bill of amount 2210/- on[protected] through airtel payments bank. Transaction id[protected]
The amount is deducted from my account and it is also showing in best online payment site.
But the amount of 2210 is again added in my current bill cycle.
Please refund me the amount or adjust it in my current bill.
Thank you

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Address: Mumbai City, Maharashtra, 400016

Dear sirji its been observed that our area ward gn mahim ward parkar wadi dobhi ghat l. J. Road mahim -16 has been encountering regular power disruption this is not acceptable at any means.in the last 10 years there has been numerous power failure.in every month at least 3 times power failure is observed. Many surrounding area too are with the same problem. Sometimes phase i is the problem and sometimes phase ii is the problem. We have contacted the mahim fuse control department several times but now its high time to paraphrase this major problem of power failure disturbances. Every time we call the mahim control department we get the same answer that fuse has been burned. This is nonsensical and we are going to take strict action if you dont do anything about it. I therefore request you to take strict action against the perpetrators who are actually criminals who are operating the electric connections. Otherwise please give us detailed explanation about whats is happening. You people are troubling the citizens and this is a crime.

Thank you,
Member of pakar wadi dobbhi gat

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The frequency of 313 buses in the evening is very less and we have to literally wait for 30 to 40 minutes every day in peak hours.

In spite of less frequency the 313 buses are diverted to short distance trip.
Regarding this i have already made a complaint through mail [protected]@bestundertaking.com on 23rd april'18.

On 23rd april'18 bus no.313 which is starting from santacruz and the final destination is at kurla.
4 buses got diverted to short distance route till kalina and university stop instead of kurla.
We were waiting in the stop for 45 minute and 4 buses 313 came and conductor not allowed any one to get in and told that the bus will go upto kalina.

Again on 16th may, 2018 in the evening at 6.08pm bus no. Mh 01 5066 bus again has been diverted till vidyanagri.

The buses frequency is so less in number and the crowd is intolerable please arrange for more buses.

In the same route 311 is short distance route from santacruz to air india the frequency of this bus is withing 5 to 6 minutes and most of the buses and empty with 10 to 15 passengers.

Kindly look into the matter and solve the problem.

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400025

Website: BEST Bill payment website

For the past two months, best online bill payment portal forces the consumers to go to the paytm portal, where one is required to create a paytm account and for that, agree to the terms & conditions of paytm. This new practice of best is a restrictive practice, leads to reducing the consumer choice, and is therefore illegal and irregular. What it means is that a person holding a credit card / debit card can not make payment of electric bill directly to best without creating a paytm account. This is unfair and highly irregular, and i am not aware why the old system has been changed just to favour paytm!! I am sure, this change will be quashed in a court of law as being unfair, irregular and discriminatory.

Please look into it urgently and restore back the practice that was in place earlier.

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.

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B.E.S.T. Undertaking Customer Care

from Mumbai, Maharashtra

May 9, 2018

Thanks for your email to notify us about your objection to create & login to Paytm A/c while making payment of bill online through Credit/Debit Card. We have already taken this issue with Paytm authority and will sort it out very soon.

There is another option for making payment of bill online through Credit/Debit Card. You can download our mobile app “miBEST” to make electricity bill payment through Credit/Debit Card. Kindly use Net Banking from this website. Further, you can also use other modes of payment like payment through cash/cheque at our Cash Collection Centers/Banks/Post offices (details like location/timings are available on our website), RTGS/NEFT, ECS etc.

Kindly note that for the other modes of cashless bill payment such as ECS, Net Banking, RTGS/NEFT and Mobile Wallet, no commission is levied to the consumers. If a consumer opt for ECS payment on or before 7th day from the date of bill, he will get 0.5% ECS discount + 1% Prompt Payment Discount (maximum Rs. 250/-). For this he is required to submit a duly filled in ECS mandate form to our Customer care Office at Dadar (G/S Ward, Tel. No.[protected] or Colaba (B Ward Statistics Section Tel. No.[protected] or he can download the ECS form from our website www.bestundertaking.com. You can avail the services of various service providers, details of which are available on our website to avoid inconvenience while making the payment of bills.

We sincerely apologize for any inconvenience we have caused you.

Electric Supply Office
Best Undertaking

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Akmi's [Complaint's author] reply, May 27, 2018

Thank you for taking up the matter with Paytm.

However, I regret to have to say that even after more than 20 days, nothing has changed and the illegality of Paytm forcing its way onto the BEST website continues.

The very fact that the BEST had to take up the matter with Pyatm raises a serious concern that apparently, BEST does not have full control over the management of its website which has resulted in Paytm intruding onto the BEST website, for forcing the customers to route their BEST payments via Paytm, possibly to boost Paytm's turnover. If that is indeed the case, then it amounts to a cyber crime by Paytm, for which immediate complaint MUST be lodged with cyber crime branch of the Police authorities.

I do hope that the BEST management would realise the seriousness and repercussions of such hacking of its website by a cyber criminal, and will deal with it firmly and quickly, in a deterant manner..

Would appreciate an expeditious and meaningful action in the matter leading to a tangible result of evicting a cyber squatter from the BEST website without any further delay.

Thanks.

A K Misra

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Address: 400004

This is w. R. T. The photo attached where the bill was 10, 340
Please note that, last year my entire bldg was getting very low bill
So there was a investigation conducted on my bill and then i was sent a bill of 2500 which is paid off
Afte one year m getting this bill of 10k
Plz note that i belong to middle class family of 5 ppl where m the only earning person my sis is bed ridden for a year now

I want a waive off for this bill as entire bldg got the bill less but only i was imposed of penalty

Plz help me

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Address: Mumbai City, Maharashtra, 400060

Actually there is bus as per your sheadule table it says with in 10mins there is bus but there is no bus, goverment are neither providing new job in market at least help people to secure there job so that they can reach on time due to late coming in office daily they are deducting my salary so kindly look
Bus no, 226ltd should be proper sheadule with in 8.30 to 10. Am because its an working hour
There are many people wh

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7

786aamir

from Mumbai, Maharashtra

Mar 16, 2018

BUS driver does not stop at its bus stops Worli Durdarsan
And when we talk to the bus driver, he says we will not just stop our wishes

bus NO 164
time 12:45 pm
bus RTO reg No MH 01 LA 5159

MY MOBILE no [protected]

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Address: Mumbai City, Maharashtra, 400060

Sir/madam,

Greetings!,

As per your details given in schedule for bus no.226ltd (Barve nagar municipal school no 3), as per your schedule it is been given that there is bus in every 10-15 minuites, daily by morning 8.45-9.45 there is only three buses which not even shedule at time,

Kindly look in to this matter 100 of people travel in that bus during peek hours,

Suggest you to increase buses or atleast make it on time,

So that there is no over burden by the people travelling from the locality barve nagar to municipal school no 3,

Prompt attention higly appreciated

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] customer support has been notified about the posted complaint.

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S

saddam pathan

from Mumbai, Maharashtra

Apr 10, 2018

Since from a month ago, i had loged a complaint on call against the street light is not working properly,
since from last 4 to 5 month the street light is off,
on call the told me that the bulbs are not available,
and anow afer a month the street light is still off
pole no mal 14
pole no mal 15

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] reviews & complaints page 13

electricity problem

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street light not working

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no electricity

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facing power cut down every second day

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low bus frequency of 28 83 33 84 from prabhadevi to bandra

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rude behavior of conductors

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paid same bill twice

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staff not working

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staff not working

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very high electricity bill

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outrageous rise in bill for the month of june 2018

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not-receiving bills on stipulated time

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an accident that occurred last night, ruining my car by a b. e. s. t bus

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bill amount deducted from bank account still added in current bill cycle

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fraudulent activity by criminals suspected

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delay in bus no.313 in the evening from santacruz to kurla

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online bill [payment portal

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bill generated

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no proper schedule of bus 226ltd between 8.30 am to 10.00am

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no bus at scheduled less frequency (bus no.226 ltd (barve nagar municipal school no 3)

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