Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

This is to inform you that the driver in C-44 evening bus which halts around 6pm in evening at bhandup police station bus stop, it never stops the bus at savarkar nagar, thane. Many a times I have told him that it is a register stop in m-indicator as well as conductor gives the ticket in which it is specified veer savarkar nagar still every time he comes to fight for the same reason and never stop it. of the commuters are old age people still...

To The General Manager Brihanmumbai Electric Supply and Transport Colaba, Mumbai Sub: Regarding misbehaviour by bus conductor at CST bus depot Sir, With reference to above mentioned subject, Kalpana Verma, a Principal Correspondent with the Indian Express, want to state that there are lot of instances of misbehavior on part of bus conductor, especially the younger conductors, who have been found to be very arrogant towards...

Hi, I use buses from the ekta nagar Malad mumbai to reach my workplace..I can use 224 or 259 or 79 buses to commute to my workplace..however from 11.30 the frequency is very low of all the 3 buses.There is excessive crowd of college students too at this time but buses are few.please make provision for our safe and easy travel....

past 3months my electricity bills have trembled awfully. May 2014 June 2014 july2014 has really scared me...I hv no new appliances in use infact were on a holiday have also cut off on geyser usage as in whr I was using two geysers hv switched to one using of washing machine hv also been thrice in a week ...so to my best hv cut down on electricity so it scares me even more...the more I save electricity even much more is my electricity bill...I...

Its a shame for BEST for pathetic AC BUS Services in MUmbai. I am a regular travellers for this servic for last 3 years and never seen any improvement., In fact its deteriorating every day. Following are the issue 1) BUS quality - Less said is better. Buses are good for Airport Internal Transfer. Poor and 3rd grade quality 2) Poor time management, Always there is delay . BEST Authorities are not sensitive to even to hear out anything. 3)...

The frequency of buses on link road from Malad to Borivali on Link road is too low especially during the peak hours of 7.30 to 9.00 in the evening. There are only 2 buses - 229 and C12 running on this way. These buses do not turn up at Malad depot bus stop for 45-60 minutes. There is huge rush once the bus is there and difficult for public to move in. Kindly increase the frequency of these buses or introduce new buses on this route so...

Dear Sir,

On 23rd March 2014, I boarded in a bus no. 37 from ''Parsi General Hospital'' approximately between 7.20am to 7.30am and wanted to go to ''COM.P.K.KURNE CHOWK''

However it seems the driver was new and he drove the bus directly from GLAXO missing several stop as mentioned below.

20. GANDHI MAIDAN WORLI

21. COM.P.K.KURNE CHOWK
br...

It's being more than 17 months we are striving hard to get the bill amount normal. But we fail to the same. There was a light of hope when we complained to our consumer forum 6 months before, after complaining we are not getting the bill(document) to our home. We need to collect the bill from the Wadala office and we are doing the same from the last 6 months. As our home ventilation is not more than a light and a fan. Even we have reached...

To, The General Manager BEST Mumbai. Dear Sir, As usual I have taken 545 bus from chakala bus stop I had 40 Rs. Daily pass I was standing beside conductor I saw the seat left to the rear door of bus on which two thin guys where seated they adjusted themselves and made some space for me and looked at me I said ok and shifted myself there by crossing conductor to sit on seat when I was sitting on 3rd seat conductor said “no you can’t...

This complaint is regarding the BEST BUS no. 334 management. First thing, its frequency is very very less from ghatkopar and also from Gautam Nagar (1 bus in 40 mins). Many times the bus dont even come for more than an hour. Many times after the 11.40 am bus leaves, the next bus comes at 12.45 pm. The Management of this bus is absolutely pathetic. Atleast there should be one bus in 20 min (The 340 bus comes in every 3 minute) Also,...

Respected Sir / Madam, Sub: Complain against excess bill (Consumer no :[protected]*4) This with reference to above subject, request to refer latest bill for above mention consumer number & bill amount is INR 16750/- which might wrongly calculated. In bill details there, last reading mention is "0" & current is "1475". Where as I have checked our last bill & current reading is "571" &...

Hi, I am way of my office Dindosi, Near Pathanbari Briz a Best bus broken my left side mirror.He not stop his bus, when i ran and come to driver'door he argue with me, i asked him to came and see my car, i hit 2, 3times his door but he not come out, or asked me jo karna hai karo.I lodged a complain in Dindosi Bus Station, my complain no is 74.Bus no is MH-01-L9659, 478LTD....

I would like to inform about today's incident about the bus rout of 522 from vashi railway station to Marol depot. The regular bus time of departure from vashi railway station is 6.50 am today the bus conductor left the bus at 6.54 am and i asked him the bus timing is 6.50 am and why the bus depart at 6.54 am than bus conductor said the bus timing is 6.55 am.on daily basis the bus left the vashi railway station at 6.50 am. Also he said...

I am a regular traveller by the bus no. 461 from borivali to mulund. I regret to inform that the bus frequency after 11 am is pathetic. The bus which should arrive at 11:45am at borivali is always late by 45-60 mins. the time table states that there are 4 buses from 11:45-12:45 namely (11:45, 12:00,12:10,12:25,12:35) but all these buses are cancelled on regular basis. I had raised a complaint earlier on the portal provided by "BEST"...

I AM A SENIOR CITIZEN.MY DATE OF BIRTH IS[protected]., ABOVE 60 YEARS OF AGE
I HAVE MADE PASS FROM VAZIRA NAKA TO BORIWALI STATION BUS PASS.
PASS NO IS [protected]
I CARRIED WITH ME MY PAN CARD AND DRIVING LICENCE , IN BOTH CASES MY DATE OF BIRTH IS WRITTEN, .THESE 2 CARDS ARE ACCEPTED THROUGHOUT INDIA, BUT GORAI DEPOT TOLD ME TO GET SENIOR CITIZEN CARD FROM ANY GOVT OFFICIAL/CORPORATORS.
I WAS CHARGED FULL...

I would like to bring to your notice, even though you know but are still ignoring it, that the AC buses are really in pathetic condition. I dont understand why I am paying AC bus fare when the AC is not working at all. I travel from Thane to dadar by AS-3 or AS-1, either the doors are kept open everyday or there is a leakage on the seats. I demand to be charged normal bus fare, when the AC is not working. Its high time they stop taking AC...

Fri, May 10, 2013

Sir,

The King-Long buses imported from China are good for Mumbai darshan. They are not suitable for office-goers who are in a hurry to reach office in the morning. The King-Long buses run on a maximum speed of 40 Km/hr. The average speed is 15 - 20 Km/hr. All auto-rickshaws overtake the giant buses on the road. The buses frequently break down inconveniencing the public. During breakdown, the...

This is the mail which i had sent to Mr.Om. Prakash Gupta at his mail id ([protected]@bestundertaking.com) on
27 th April regarding the non functional Electronic digital Board ( led indicator bus number) but i guess Mr. Gupta is still sleeping, no rply and not even the problem has been solved
Today i again missed my bus, till the time i could find out the number of the buss it left and again the same story, i don't know why...

BUS ROUTE A-70 AND AS-2 from MANTRALAYA/WORLI to MIRA ROAD

When Monthly/Quarterly pass holders pay money 100% in advance, the least they can expect is value for money spent and customer service. How can they truncate services and cause discomfort and hardship to customers. How can BEST justify charging extra for services beyond municipal limits and then short-changing bonafide passengers?

Today I boarded an AS-2...

This is specifically in regards to your A/c bus service in Mumbai. In the recent 3 months I have observed that most of the A/c buses are not maintained at all. Especially the A/c bus no: 1323, route no:700, from Borivali to thane. And also similar route buses from Thane to Borivali never have the A/c working. The conductor is rude and the bus driver behaves as if he is doing a favour by driving the bus. They do not respond to our queries,...