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Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

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Updated: Aug 4, 2024

Complaints 559

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166

Unresolved

393

So far, so good. Brihanmumbai Electricity Supply & Transport Undertaking [BEST] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Brihanmumbai Electricity Supply & Transport Undertaking [BEST] will keep up the work and continue to help more customers with their concerns even better 🤝

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Brihanmumbai Electricity Supply & Transport Undertaking [BEST]

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Payment not reflected

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Overcharged electricity bills

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Complaint For The BEST BUs Drivers

bus driver badge No.9461

no timely bus and low frequency

The driver is not stopping the bus in the bus stop

Rising in the electricity bill

High electricity bill

Brihanmumbai Electricity Supply & Transport Undertaking [BEST] reviews & complaints page 6

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Address: Dharavi bus depot

Respected sir/madam
The wadala gate no 4 route BEST buses are stoping the bus in the bus stop. Today around 1:00pm me and my brother waited for the bus to arrive in the wadala gate no 4 bus stop. The bus no 10 had arrived but the driver didn't stoped the bus not even for 1 minute. The driver is not even bother whether the passengers are getting in or not. Today my brother when he tried to step in the bus the driver moved the bus. He...

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Address: BEST bus depot

Respected sir/madam
The wadala gate no 4 route BEST buses are stoping the bus in the bus stop. Today around 1:00pm me and my brother waited for the bus to arrive in the wadala gate no 4 bus stop. The bus no 10 had arrived but the driver didn't stoped the bus not even for 1 minute. The driver is not even bother whether the passengers are getting in or not. Today my brother when he tried to step in the bus the driver moved the bus....

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Address: Sahyog co op society bldg no.4b wing room no106 .T.J road ram tekdi sewree 400015

Myself Suraj Sapkal son of Jayshree Sapkal raising the complain for drastically increase in the bill from the month of May2021 till date
Consumer No.[protected].
May 2021-Rs 9160
June2021-Rs 17505
July2021- Rs 13350.

Before May i received the bill

Jan2021- 165units
Feb- 199
Mar-283
April-287
May-927
June-1605

Above the differences of...

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Respected Sir/Madam,
Please kindly help with the situation of bus no 234 . We have to wait more than an hour for the bus and we are not rich enough to afford personal transportation like rickshaw everyday. Also due to this it becomes very crowded in such small a.c bus. Please kindly increase the frequency of the bus....

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My father has been retired from best Bus services as a conductor in 2020 May.and not it's been 1 year and more our gratuity has not been recieved.Please give us our gratuity as soon as posible.We are having a financial crisis....

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I am staying in navi mumbai. I wanted to go mahul village for urgent work, i am 64yrs and suffering from severe heart problem and short breathness, on 20/07/2021, i got bus no.373 from bhandup pumping station to amar mahal, so tried to walk to amar mahal bus stop for bus no.430, i can not walk fast also bus driver not cared my request, so i went to chembur camp by ricksaw to catch any other bus upto mahul, at 01:42pm bus no. 430 reached at...

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Address: Kurar village malad east

The frequency of Bus No.348, 448, 440 is very less, half hour or one hour standing in bus stop not seems good. All other buses from the same route comes on times only this bus having traffic. Solve frequency issue as soon..and please make sure bus route from and to borivali... not only dindoshi depot malad(e)....

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Dear Sir/Madam,
I'm getting a very excess bill that is above Rs500 from so many months. Last month it was Rs900 and this month it came out to Rs1, 230.
The bill appears to be inflated as I know for certain that our consumption of electricity is not high as to warrant such high bills.
I had also complained in writing at the BEST office but they gave me the opinion of having a new meter. But the bill is too high. It does...

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Buses plying to Powai do not stop at Aarey colony filterpada bus stop in the mornings even though enough seats are available. Commuters end up waiting for 1 to 1.5 hours to get a bus. Please instruct the drivers to stop the bus. Bus numbers - 460, 489....

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Address: [email protected]

I am usually not a traveler by BEST buses. We were born and brought up in Mumbai, and such have travelling numerous times in a BEST buses.
Firstly let me take the opportunity to thank the BEST organisation for its continuous services and support to the society during the pandemic. Secondly the changes in the price of the tickets with an intention to increase the computers is a positive sign towards retrieving its bad financial crisis.br...

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Address: Mumbra-400612

BEST Bus route no.494 is running between Ghatkopar and Reti Bunder (till Kalwa, dist.thane), I am staying at Mumbra, Dist.Thane-400612, people of Mumbra are depend on this bus only for connectivity with Mumbai as railways are not running for non essential staffs in this pandemic as per guidelines of Govt. I request BEST to kindly extend this Bus till Mumbra....

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Hello,
My consumer no is[protected]. I paid rs 5000 as my bill amount on 21 june 2021 through gpay which showed failed but amount debited so I tried again using Amazon pay which was successful. As for my payment through gpay it showed amount to be refunded within 7 days. The details of payment are as below:
Gpay- UPI ref no :[protected]
Amazon pay UPI ref no :[protected]
I want to know the status of payment...

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Address: BEST regal Mumbai

It's really shocking to say my 2 month electricity bill is 29000 and since from last 5 month it's maximum 4500. No one there is helpful, denied for giving duplicate bill hard copy, way of talking is also very bad like listen to me if you other you can go we don't have time.
They even don't know how it came.
A strict action should be taken how you are charging a middle class man with a bill of 29000 for 2 month....

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I am customer no.[protected]*0.

For the period of 27/04/2021 to 25/05/2021 I have received electricity bill of Rs.1443 with units consumed as 231kWh.

My electricity consumption in previous year has not crossed even 108 kWh. I haven't bought any new electrical appliance, so this sudden jump in consumption is beyond my understanding....

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Date : June, 11, 2021
From,
36, Floor-2, Plot-70/82, Tamboowala Chawl, Maulana Azad Road, Kazipura, Mumbai Central, Mumbai-400008.
Mobile No. [protected].
To,
Brihanmumbai Electricity Supply & Transport Undertaking [BEST].
Subject: High Bill Application
Dear Sir/ ma'am,
I am siddiqui Iqbal Ahmed Dargahi residing at tamboowala Chawl. Consumer number :[protected]*6 area code: 400008...

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Address: darukhana darghah galli

We many time call in fuse control but no good response from your Department.
do as early as possible because we have a commercial Light I will Bear My Losses Because Of Department...

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Dear Sir,
My consumer number is [protected].
I have received bill of 4500/- for a period of 05.04.2021 to 05.05.2021 which is too much. I want understand the bill
Please provide details.
Thanks,
Gauri Desai...

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Address: dadar

I am consumer of the above said meter number my bill consumption is same even reduced but every month i am noticing the bill amount and reading is increasing unnecessarily. I am unhappy to say that BEST Authorities are charging the bill randomly and we as a consumer have to suffer this charges.

This is my urge to look into it and please help us in this pandemic situation. govt are here to reduce the burden of public and not...

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Please change the bill language to English as I am not well conversant with Marathi and it is difficult for me to understand in Marathi....

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I was standing in the Amar Mahal bus stop for going to Sion on Sunday (21st Febuary, 2020) at 10.28 a.m.. One C-42 route (Bus RTO No: MH03CV7141 and Bus No: 7396) came but halted before the bus stop. I pointed to the driver that the stop is where I was standing. He did not wait, but left. This was in spite of showing signs for him to staff and there was one conductor who also signed him to stop....

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