[Resolved] Reliance Broadband — Reliance Broadband Refund and Personal document misuse | |||
This is Atul Mohan; I have purchased Reliance broadband connection from Reliance representative on dated 24-Feb-2012 and from that day I am struggling to get refund due to no coverage of reliance broadband in FEB/March’12 Month moreover company has issued connection to another person name on my document and cheque. From 01-Feb-2012 to 24-Feb-2012: I was receiving calls from Reliance Company to offer broadband connection at residence. 24-Feb-2012 – Finally I issued an Hsbc Account cheque-334941 to Mr. Ankush Sapra (Reliance company representative) mobile number-[protected]) as a reliance broadband connection installation/connection fee. 20-Mar-2012 – Till 20th march I tried my level best to take back my cheque and document back from Reliance Rep being no connection availability in our area. 01-April-2012 – Number of emails exchanged in this regard still 01-April-2012 and on 9-April-2012 – My cheque was cleared from my account without any information to me without connection. 27-May-2012 - Number of communication and email exchanged about refund at customer care. 28-May-2012 - Appellate Escalation Team instructed broadband customer care to revert on this case. 20-June-2012 – Received one email “Your complaint for refund issue, kindly note that we are working on the case and have taken up your concern with the respective team for redressal on priority. In addition, you will get refund amount within 45 -60 days from the date of escalation.” 26-July-2012 – Again Appellate Escalation Team instructed broadband customer care to revert on this case. 05-Aug-2012 – I contacted President (President.[protected]@relianceada.com Cc: rcomappellateauthority.[protected]@relianceada.com, Rcomnodalofficer.[protected]@relianceada.com, [protected]@relianceada.com, "[protected]@relianceada.com" <[protected]@relianceada.com> In hope to help but emails received – President to Nodal officer to Appellate to broadband team instructing help customer that all. Nothing has been done so far. 07-Aug-2012- After not getting any clue and response I finally lodged a complaint on "www.C*****Court.in" portal with the heading of “Reliance broadband Refund issue”. 16-Aug-2013 – Company person contacted and taken all the information and I have been requested me to provide more information about case being there is no such evidence available in Company however Mr. Ankush accepted the same on conference call. 17-Aug-2012 – Received communication that resolved but not sure whom and how? 26-Aug-2012- Finally, I visited Reliance Communications office (Mr. Ankush office- Building No. 231, Patrparganj indl. Area, Delhi. There I came to know My document including cheque has been misused and connection running on some other person name who’s CAF No – [protected] however mine was different. Initially I was not able to understand the whole issue and Mr. Vimal Kumar Pachauri ([protected]) Enlerprise Business designation informed me that Demand draft is with Ankush and will be delivered me same day. 30-Aug-2012- These People forget the commitment and I need to compliant to media portal. 03-Sept -2012- In company books issue solved however nobody has information how being nothing has been done till date (26-March-2013). 01-Oct-2012- Mr. Ankush contacted us at home on my back and requested close down connection latter with Pan card and address proof copy. 01-Oct-2012- On telephonic call Ankush not able to tell the reason of asking latter but keep asking the latter saying. He has no answer to my simple question is if the connection has not been provided by you till date what connection is running for which you need my written permission to close down. 23-Dec-2012- Later on different - different person comes in picture to assist me in solved the problem but listen and forget or don’t know what to do. But yes always say wait for some time. 24-Dec-2012 – New Document fraud with refund issue (Reliance Broadband Connection fraud) lodge on www.Co*s***rC****t.com. 26-Dec-2012 – Mr. Prabhat contacted me from Media department Reliance and asked to trust and wait for 1 month after wasting me 2 days time. Today is 26-March-2103 where is trust now. Till date no response from company side on refund and fraud with my personal document misuse. I am not sure where to go next so putting my complaint again on this public portal so at-least company wills response back to me and other new people would have example to safe guard himself in future. Best Regards Atul Mohan +91 [protected] Email id - [protected]@gmail.com Address - Shakar Pur Delhi – 110092 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
11 Comments | |||
Comments
Personal — internet broadband
we are fasing regular internetcut the signal stenth is very poor pl.look in the matter and take care of your coustmerthank u
Reliance Broadband — i am not reciving my cheque back
respected sir<br /><br /><br /><br />
this is kiran from bangalore we had applied for a reliance broadband on 14-12-08 but we could not recive the signals near my house so they told that your cheque will be returned within 30 to 45 days but todays date is 12-5-09 and still we have not yet recived any cheque back its close to 5 months if we call the numbers which the costumer care has given us there is no 1 to answer the call we are sick of waiting and we need the cheque back within 30 days or eles we r gonna lodge a complain aganist reliance in the consumer court. my reliance recipt no. is [protected] my contact no. is [protected] i need the info as soon as possible . its in the name of my sister deepa m.p
DEAR SIR,
I FORGET MY ATM PIN NUMBER . MY ACCOUNT NO. [protected].
I FORGET MY ATM PIN NUMBER . MY ACCOUNT NO. [protected].
Personal — Document Submission for New Connection
I had made almost 5-6 times request for taking my document for new connection. The Documents are ready as per the instruction given by the Call center but when the man comes from NDPL department he always harash us for the document and the behavious of the executive is not good. He always come on the air and doen't listen to us. They are not ready to give the Contact no of the himself or office. They used to give the number which are not even taken by the department once.Surendar, Ram babu are the person which come for collecting the document they had given me the number as [protected] which was not taken once only the rings goes on and on.
How can i get help ?
From
firoz .K.M
H.NO 11 5th main 4 th cross
Bhuvaneshwari nagar
Bangalore 32
(Mobile No [protected])
Sir,
I would like to inform you that I was interested in buying Reliance Broadband I also booked by paying Rs 500/- in cash last month(1/11/2009) through your agent Mr, Balakrishna ( Mobile no [protected]) Acknowledgment No [protected] he promised me to give connection within 2days But he failed .After a week I called customer care ( three times in alternate days ) they also gave only promises .I have never seen such a bad service .On 15/11/09 I cancel led the connection till now I didnt receive my Rs 500/- .
I hope you will solve my problem soon
Thanking you
firoz .K.M
H.NO 11 5th main 4 th cross
Bhuvaneshwari nagar
Bangalore 32
(Mobile No [protected])
Sir,
I would like to inform you that I was interested in buying Reliance Broadband I also booked by paying Rs 500/- in cash last month(1/11/2009) through your agent Mr, Balakrishna ( Mobile no [protected]) Acknowledgment No [protected] he promised me to give connection within 2days But he failed .After a week I called customer care ( three times in alternate days ) they also gave only promises .I have never seen such a bad service .On 15/11/09 I cancel led the connection till now I didnt receive my Rs 500/- .
I hope you will solve my problem soon
Thanking you
Personal — Connect Broadband Not Working
Internet connection not working from 14 th March . Can i know thereason this connection service we have taken this month and after a
week this problem coming this is suffering our work . I am making sure every thing setup
correctly from my end . This is not fare .
Connection Phone : [protected]
Connection Name : Parmesh Kumar
Personal — Broadband Not working
My personal Broad Band connection connected to[protected] is out of order since Monday 12th April 2010. We receive message Remote Computer not responding.1) I called 1500 general number no - No boday attended at 08:30 pm on 13/10/2010.
2) Once again called on 1500 got three nos for lodging complients
a[protected], b[protected], [protected]
all numbers are busy all the time.
3) There is nobody responsibal to communicate correct information.
Regards,
Nitin Joglekar
10 Dhundiraj Apartment
Behind Post Office
Chinchwad Pune 411033
Reliance Communication — Regarding return of documents
Dear Sir,In the Last week of August, I have applied for an internet broadband connection from your organization and i have filled the form and supplied the documents to your sales executive and completed all types of formalities. Now, I do not want to install any internet broadband connection from your oganisation because after wait of long time, you did not install any internet connection. Therefore, kindly return back my duly signed form and my personal documents as soon as possible.
Regards
RAJNISH GUPTA
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
NOBODY HAS CONTACTED ME SO FAR DETAILS ARE ALREADY BEEN PROVIDED, I MARKED COMPLAINED FROM CUSTOMER CARE TO PRESIDENT BUT NOBODY IS LISTING.
Atul Mohan
+91 [protected]
Email id - [protected]@gmail.com
Address - Shakar Pur Delhi – 110092
YOU HAVE NOT PROVIDED THE CONNECTION BUT KEPT MONEY IN POCKET SO HOW I WILL PROVIDE U SUBSCRIBER ID ASK TO YOUR CHEATER MR ANKUSH ([protected]) AND Mr. Vimal Kumar Pachauri ([protected]) STILL WORKING IN RELAINCE . YOUR REPRESENTATIVE CHEAT ME AND DECEIVE ME AND CLEARED CHEQUE WITHOUT INFORMING ME AND CONNECTION RUNNING ON OTHER HOME ADDRESS(DETAILS ALREADY PROVIDED)
REGARDS
ATUL MOHAN
Atul Mohan
+91 [protected]
Email id - [protected]@gmail.com
Address - Shakar Pur Delhi – 110092
YOU HAVE NOT PROVIDED THE CONNECTION BUT KEPT MONEY IN POCKET SO HOW I WILL PROVIDE U SUBSCRIBER ID ASK TO YOUR CHEATER MR ANKUSH ([protected]) AND Mr. Vimal Kumar Pachauri ([protected]) STILL WORKING IN RELAINCE . YOUR REPRESENTATIVE CHEAT ME AND DECEIVE ME AND CLEARED CHEQUE WITHOUT INFORMING ME AND CONNECTION RUNNING ON OTHER HOME ADDRESS(DETAILS ALREADY PROVIDED)
REGARDS
ATUL MOHAN
59%
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Do I had to look for other services to keep myself in touch with my connections?
Numbers given to me were:
2308313
2061477
2225225
2223000
Above numbers given for assistance and complain, are not working. While I dial the answer is, ...power off..., or no response.
May I expect an immediate action to my complain or I have to reach the higher authority to save my situation.
Thanking you for your attention
Barun Kumar Pal
Park View City-I
#C-101
Sohna Road
Gugaon-122101
Ph: 221 3049