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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15969

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6089

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9880

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 389

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Address: Thane, Maharashtra

Since last 2months we are experiencing frequent disconnections in our BSNL Broadband service, also the land-line connection is not working fine. Despite of logging complaints on their helpline : 198 several times, almost every alternate day and also post visiting the BSNL office 2 times in a month there is no proper action from their side. The concerned officials just mark the complain as resolved from their end without asking whether actually the issue is resolved or not. Till date after several complaints the BSNL Kalyan officials have not visited our home to check the problem and we are billed with the actual amount, whereas we haven't used their service since last 2 months. Office Details : BSNL Kalyan. Dist: Thane. Maharashtra.

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

I stay near lingampally railway statuon and i found that when ever the power supply fails the BSNL cell one signal immediately becomes zero and remains zero inside the house till power is restored .This can be for 2 to 3 hours as well.The signal becomes normal as soon as the power supply is restored . We are loosing heavily as people feel that we have cut the call inbetween communication .I think the BSNL are not switching the emergency power supply at the towers and there by saving power cost .
NARAYAN BAHIRAT

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Address: Gulbarga, Karnataka

Hi, I have a BSNL broadband connection with account number of [protected]. I am on the BBG FN Combo 630 plan where night 2 am to 8 am it is free. But BSNL has removed the night free feature from the plan from July 1st onwards and did not even bother to inform us. No call, no SMS, no email. It was only on July 7th that I read somewhere on Internet of plan change. Until then I had downloaded 5GB of data at night (which was supposed to be free) but now is chargeable. This is a real shocker from BSNL. I did not expect such communication lapse from them. I would request them to revert back the charges for July night usage caused by their not giving intimation.

Aug 13, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Agra, Uttar Pradesh

My landline is disconnected but they have not send for refund of security when I tried to contact on 1500 Despite my several trial i was unable to contact them .kindly inform me the status of refund of security. Vipin kumar tara 25a kaveri kunj near kaverimandir Kamlanagar agra 282005

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

vipin kumar tara

from Agra, Uttar Pradesh

Jul 12, 2014

My landline number[protected] is cisconnected but they have not mentioned about refund of security
Please advice the status of refund of security on my undernoted address
Vipin kumar tara
25a kaverikunj near kaverimandir
Kamlanagar agra 282005
Mobno.[protected]

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Address: Ernakulam, Kerala

I aIesm a cellone user from Kerala . ON 11 July, i got an sms as follows:- Dear customer, Your pack Headlines Today Single Channel Pack Rs10_7Days is about to renew on[protected] and you will be charged Rs 10.00 which is valid for 7 days. To unsubscribe send STOP to 155223. I send sms accordingly to 155223 and got the Following reply:-Dear Customer No VAS Services Found or VAS Services Already Deactivated. - BSNLMOBILE However, on 12 juLy the amount was deducted by the fOllowing sms- Your pack Headlines Today Single Channel Pack Rs10_7Days is renewed with Rs 10.0 successfully and is valid for 7 days.To unsubscribe send STOP to 155223. Request refund and stop unwanted And unauthorised deductions

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Address: Bangalore, Karnataka

My BSNL land line No is [protected]. I have applied for shifting of land line within the same exchange area on 30 May 2014 due to change of residence. The land line has not yet been shifted despite repeated approach/requests. It is once again requested to shift the land line at the earliest please.

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Address: Kamrup Metropolitan, Assam

Hi,
I have tried to pay my BSNL broadband bill on 10th july 2014 a amount of Rs.2272 through bsnl portal but it was failed with an error and a amount of Rs 2272 deducted from my SBI account.I used SBI master card for the payment through Billdesk.Till now neither payment is successful nor billdesk returned my money.Please help me in this regard.
My name is Nitul Kumar Bordoloi and I am from Guwahati Assam.My Broadband no is[protected].I attached the sbi statement with this complain as a proof of payment.

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Aug 13, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Ahmednagar, Maharashtra

my no is[protected] which is not working properly. Broadband or net connection shows limited connection and land line phone sound quality is very poor. your BSNL officer or customer care is not help us... so what to do??? plz help us. thank u.

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in previous version bsnl evdo working fine on os x 10.9. today i install new system os x 10.10 ( os x yosemite) ... bsnl evdo prithvi ue100 modem not detacting CDC modem driver. so unable to connect internet.. so any one can solve the problem

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N

Neeraj Khajuria

from Nagpur, Maharashtra

Oct 20, 2014

i also getting the same problem can anybody help me please

D

DrBanaraj Haobam

from Delhi, Delhi

Dec 8, 2014

me too no setup available

A

Asif Rahim

from Delhi, Delhi

Apr 18, 2015

os x yosemite is a 64 bit operating system and bsnl evdo prithvi ue 100 is a 32 bit device, bsnl should update the drivers compactable for 64 bit os

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Address: Bangalore, Karnataka

I had given a request to port my two BSNL postpaid numbers to Airtel on 01/07/2014 at a Airtel company showroom in Koramangala near sony world signal. The numbers are [protected] and [protected]. I had clread all dues with BSNL and more over BSNL holds a deposit of 1000/- for both the numbers together. When i contacted today at Airtel the showroom guy says it shows a error and still my numbers are not ported. And for one number request rejected with out any reasons. So i wanted to know is BSNL doing it wantedly to hold the customer? Due to the worst service and highest billing from BSNL i want to port my number to Airtel. Kindly resolve the issue and take a complaint against BSNL guys. My connection is indivudal and am holding both the numbers. Thanks. Cv Ram

Aug 14, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Jul 12, 2014

Dear Customer (Cv Ram),

This is with reference to your post dated 11 July 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Jul 21, 2014

Dear Customer (Cv Ram),

This is with reference to your post dated 11 July 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Kolkata, West Bengal

the broadband tariff in our number[protected], under the name dr. samir dalapati, gives 2.5 gb free data and night unlimited as the plan old BBG FN 500. w.e.f 1st july 2014, the night unlimited on this plan has been completely removed. but bsnl only informed us about this change on 7th july, 2014. Till then, a lot data was downloaded as we thought it was unlimited. so this month's bill will carry a lot more extra fee because of bsnl. if bsnl informed us properly, it could be prevented completely. shame on you bsnl.

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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G

Ganesh_S

from Ernakulam, Kerala

Jul 11, 2014

I also have the same issue

7

7dinesh

from Bengaluru, Karnataka

Jul 17, 2014

hey guys will pay the amount for not informing...By dinesh

7

7dinesh

from Bengaluru, Karnataka

Jul 17, 2014

for the month of July i have to pay rs 4819.for 11 day... Plz help Guys

A

Ashwinhira

from Nagpur, Maharashtra

Aug 6, 2014

BSNL did not inform properly to customer. At least they should inform one month prior to changing the plan. I got to know about this when I received July months bill and my plan was changed to BBG-CNT-COMBO-630-MONTHLY without my knowledge. Charged me Rs. 7679 for night unlimited downloads

7

7dinesh

from Bengaluru, Karnataka

Aug 6, 2014

The total charged RS 6212...hey guys will u pay that amount?

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Address: Kota, Rajasthan

My telephone number is[protected]t the rate of rs.50/month.
I have not played single game.
They have given the toll free no. [protected].
They are picking but they say our executives are busy. Kindly wait.See the matter.
The bill is sent by increasing about 1000 rupees.
Immediatelt deactivate these games & inform us immediately.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Mandla, Madhya Pradesh

From ASHEEM KUMAR SETH S/o Shri R.P.Seth Sadar Bazar Bhagat Singh ward, MANDLA M.P. Telephone no.:[protected] Sub.: Unsubscribe the service: "BSNL Games on Demand - Indiagames" Sir, Without my approval "BSNL Games on Demand - Indiagames" service has been activated in my broadband account and charges has been added in my BSNL broadband account bill. Please unsubscribe this service with immediate effect. I should be paid back my money also. My bill details is given below. Customer ID: [protected] Account Number: [protected] Phone Number: [protected] With regards, ASHEEM KUMAR SETH

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Address: Visakhapatnam, Andhra Pradesh

I am broad band user of BSNL for so many years.I have recently registered with you for checking my user account. My user id is krk235. My user id and password have been confirmed by your complaints cell yesterday. But iam sorry to inform that I am not able to log in still. Please resolve the problem.Thanking you, krkrao.

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BSNL mobile number [protected] prepaid mobile recharged 135/- on[protected] at 12:49A.M., second time recharded 135/- at 01:07 A.M. through paytm cash as 350 minutes per month basis..Due to server problem it is first time show transaction failed . So I go for another attempt to recharge it. So It is double payment made. Kindly arrange to refund of my Rs 135/- to my paytm cash account at the earliest possible please. I am waiting for your valuable reply and thus oblige. Thanking you, yours faithfully, sd/- Satyajit Roy. Contact No: [protected] email : [protected]@yahoo.in

Aug 14, 2020

Complaint marked as Resolved

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Address: Thiruvananthapuram, Kerala

sir, my mobile[protected](sim no:[protected] not working iam every complints bsnl custemer care stachu near secerteriate, tvm. this office to new direction to anouther new sim (recived the ruppes100 only) no:[protected] .this sim not working. my complint very urgent decition for this request my all contact for kerala university for health secience.kindly take nessery action further section thanking you cunsumer vinayamohan .R CONTACT NO:[protected]

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Address: Kolkata, West Bengal

i have been using bsnl 500combo plan far past 6years, which provide me unlimited download during 2am to 8am.today i came to know that bsnl withdrawn the whole plan for new and existing customer from 1st july2014. Is it a legal way to change existing post paid plan without any concern of customer, moreover how it can be possible to break agreement with a post paid customer without notifying .please do as need full.

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Address: Birbhum, West Bengal

My BSNL account no is [protected].My land line no is[protected].I have BSNL broadband of BBG FN COMBO 630 in which i have 2am-8am unlimited night free internet.But on this july they suddenly change this plan without giving any notification and already charge 1600 rs. What is happening to BSNL?They come on the street of cheating atlast.By this i would notify to the government about this illegal steps.

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Address: Coimbatore, Tamil Nadu

Sir/ Madam, I am Vivek residing in Nallampalayam, Coimbatore-641006. For the 6 months I have internet problem and am complaining very often and they are not repairing perfectly. Even the next street fellows uses the same connection but works perfect. It works perfect for a day and again the problem persist. I complaint to the automatic complaint register number 198 nearly 4 times a week. My telephone number is 2537809. Even today the exchange officer called me and said the problem is resolved but the same problem continues. The exchange which holds our connection is BSNL Ganapathy branch. Please take the necessary action for this problem. Thank you.

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Address: Bangalore, Karnataka

BSNL is one of the worst telecoms company i ever seen in live. Continously for 3 week they are deducting my balance for no reasons puting un-necessary plans, and the customer service is total . I[censored] get dead also they will never connect the call to customer care executive .

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