Bharat Sanchar Nigam [BSNL] Complaints & Reviews

It's been so many years we have been using bsnl broadband service. Currently we are subscribe to 10 mbps combo plan and we are paying 1630rs./month. As per our plan speed should be 10 mbps and we are getting negligible speed. We did complain in the bsnl office they came and checked also, but response from the company fellow was not good and he told that also, how much ever you will try it wont give enough speed because the number of connections from same hub is way to high to deliver actual speed as per plan.

I have also attached snap shot of speed test by ookla, which shows 0.06mbps download speed.

We want to resolve this problem as in our area everybody is facing the same problem.

My phone got dead and therefore internet serviced are discontinued from 05.06.2018. Now we are unable to telephone anyone and also we are not able to access internet services. The complaint regarding same has been booked on customer care services on 05.06.2018 itself. But no action has been taken so far. Please resolve the problem as soon as possible.

Sir,
I, mr. Ranjit pathak of tezpur, sonitpur, assam have surrendered my bsnl landline connection of telph. No.[protected] on[protected] but my refund has not been made yet. All the processes against the request of refund has been already made alongwith the last copy of bill and my bank account number but the refund has not been yet deposited till today. There fore, i request the refund to be deposited to my bank account as soon as possible.

By mistake i got my phone number (Prepaid) recharged for balance instead of data. So now that i have sufficient balance in my phone to get a ussd recharge i'm unable to recharge it. Some message is displayed like no bundles available for the bundle id.
So please tell me what should i do with that balance.
Why is this ussd feature if it doesn't work?
Kindly resolve my issue asap
Thankyou

To

The accounts officer
Bsnl
Jaipur
Reminder

Sub: refund f security money. Tel. No.[protected] vkia, jaipur

Reference : our mail dated 13.09.2017, 25.09.2017, 11.10.2017, 25.10.2017, 9.11.2017, 06.12.2017, 24.02.2018 & 06.04.2019

Dear sirs

Your kind attention is invited towards the long pending request in regard to refund of my security deposit and the credit amount in my account,, it is submitted that :

The services of landline telephone no[protected] has been discontinued with reference
To the request dated 17.05.20417.

The disconnection order was also issued vide no. [protected] dated 05.07.2017.

The telephone instrument was also deposited vide dated 06.07.2017.

A request has already been made to refund the deposit amount with the credit available in my account,
But the response is still awaited.

I have neither received any communication nor the refund amount.

It is again requested to please refund the amount at the earliest possible.

Thanking you,

Janki agarwal
H - 1007 romal industries
Vkia jaipur 302013

Sir/medam,
If bsnl provide a good internet offer, then bsnl has to be provide also a strong network,. Here i am facing veryy very poor network of bsnl. That is not worth for money, totaly wastage of money. We facing same problem at our location in everywhere. We all requesting to recheck the tower/ network problem at this location and want a good service from bsnl. If you kindly do this we all will be thankful to you.

My house bsnl broad band is not working from may - 2018, i complained telephone exchange kemmannu, they are telling will do today, i complained 12 times without scolding, but getting regular monthly bill. I will happy if they say it is not possible. I will cancel connection, i know my cancellation will not effect bsnl.
I am irritate when i saw ad of bsnl new offers.

Hello sir my name is venkat and i am a customer of bsnl network for the past 10 years. All the people in my family is also users of the service for the past several years.
For the past 1 month, i noticed that several messages like "i miss you. Call me im waiting for you not able to sleep dear hi dear, you are very special to me, please never stop talking to me on 5630066" are been sent from various service numbers like bt - 656300, bt - 655678 etc.. Later i enquired with my friends who are using bsnl network and it was annoying to find that all of them are getting the same messages. Only to female mobile no. S
I request you to please check and stop such activity...

I surendra yadav bsnl prepaid consumer bearing number [protected] would like to appraise that like in the past few years bsnl automatically extended valiity after deducting recharged amount from main balance. But this time my validity have expired and i couldn't realise that. As such i have to face a lot of problem. On the othethand there is not option to recharge manually from main balance. Hence, i have to face great losses. So needful step is requested.

I had top up my mobile no [protected] on 2nd june 2018 and paid an amount of rs 202 through sbi credit card of my wife card no:[protected] but the same was not success. And got message that we have saved your detail and click https//payfc.in/315xonaa to compete your payment. Due to some urgent work i could`not follow this message. The payment already paid may please be return on top up the amount in my mobile no [protected] at the earliest.
Thanking you. Vijayan kundoor "aiswarya" h. S. No:38/1834 post: edakkad, calicut-673005.

Without subscribing to video 51008 rs.20 is deducted form my account for video 51008 subscription. Please take action for this issue. I even messaged stop to 155223 but a message that no vas is been subscribed. Please take action and unsubscribe it. Customer care service at 1503 doesn't give me solution for this issue. So please take action immediately.

Internet Not Working in my Phone; none of the apps and browsers not connecting to internet whereas i can access internet in other devices via wifi hotspot. From last 2 days i am facing this issue. Customer care people are not solving this issue after many calls. They are not guiding me to solve the issue properly.

My phone number is [protected] and i am using sony xperia t3 D5102 model phone,

My bsnl phone no is 279201 and i have broadband plan of 845 in which i get upto 4 mbps speed upto 20gb but from first date till today i hace not received 2.50 mbps speed and in day it gets even worse.i am getting 10 to 30 kbps speed regularly in day and on night it hardly reaches 2.40mbps.From 8 months i am regularly visiting bsnl office but my complaint is not solved till now .Yesterday even bsnl officer told me that i should disconnect my connection if my complaint is not solved.

Without subscribing to service videos (51008) rs.20 is deducted from my axcount. I have received the message for subscription from bt bsnl cg. They have deducted money without my consent and i have not even subscribed those service videos. It seems to be a big scam. I have no idea to unsubscribe it. Please take action immediately. Please unsubscribe it.

My bsnl no [protected] has been deducted rs 20 towards video service 51008 without me subscribing. Calling to customer care i am told that this will happen if i use internet due to advertisement. But i have not used internet for hours before receiving the message. From the customer complaints i see this occurred to multiple users today. This is real scam from bsnl's value added services. Please stop this scam and issue refund immediately.

A debit of rs 20 has occurred from my bsnl prepaid account on[protected] towards video service (51008) without me subscribing.

The screenshot of the message, i received soon after the amount got deducted, is attached below.

The customer care personnel appeared clueless about this incident, which in fact occurred to several bsnl users, and conveyed that they could do nothing about it.

Kindly look into the issue and refund the amount at the earliest possible

Without subscribing to video 51008 rs.20 is deducted form my account for video 51008 subscription. Please take action for this issue. I even messaged stop to 155223 but a message that no vas is been subscribed. Please take action and unsubscribe it. Customer care service at 1503 doesn't give me solution for this issue. So please take action immediately. How can i unsubscribe this service

On may 29, i received a call on landline stating that it was a call from bsnl and they are thinking of increasing my broadband net speed, for that i was required to send bvas to 56677, they collected my details (Email address, date of birth, phone number) and evening i received a message that my subscription for various hungama plans were active.
The email that they allotted wasn't even mine and the phone number in their website isn't working.

I don't want and wont pay for the the subscriptions as it was an act of fraud.
What is the need for such fraudulent acts for esteemed broadband providers.

Rs 20 has been deducted from my bsnl prepaid account towards video service 51008 without me subscribing. Calling to 1503 customer care i am told that this will happen if i use internet due to advertisement. But i have not clicked any spam ads. From the customer complaints i see this occurred to multiple users today. This is real scam from bsnl's value added services. Please stop this scam and issue refund immediately.

Dear sir/madam,
I am sending this request on behalf of the marvist consulting pvt. Ltd. We are getting sms alerts of the other landline number[protected]. This is not our connection. Please remove my number [protected] from that landline number. Call me on [protected] for further details.

Regards,
Prathap reddy
It executive
Marvist consulting pvt. Ltd