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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 181

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G
getwell
from Noida, Uttar Pradesh
May 21, 2018
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Address: 0562-2641010
Website: [email protected]

My landline broadband connection does not work properly last two month.

I am complain regarding this to local area office of b. S. N. L. But there is no response from theresometime it may works but almost they are useless for us. If they are not working properly i am able to disconnect that and apply for a private connection with in a three days of that complain recorded

I`m from hospitalization so, it may required the proper connection of broadband connectivity.

My number is[protected]. Getwell hospital, 33 laxmi nagar, sikandra, agra-282007 (U. P)

Please take some action regarding that such matter as soon as possible
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    R
    rakeshkumargarg
    from Ellenabad, Haryana
    May 21, 2018
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    Address: Sirsa, Haryana

    My telephone number [protected] was disconnected on dated 8/04/2017. But after passing above one year, my security has not been refunded till date. While i have gone in touch with bsnl sirsa.
    After reminding again and again no refunded my security amount rs 4676/-.
    You are requested to look into the matter and arrange to refund my security amount. Otherwise i will go to court to get justice.
    Once again requested.
    Thanks
    Yours faithfully
    Rakesh kumar garg
    15/155/4, bansal colony
    Sirsa. 125055
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      M
      me_ayussh
      from Nichlaul, Uttar Pradesh
      May 21, 2018
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      Address: Khagaria, Bihar

      Dear,
      Sir/madam
      My cell no. [protected]
      Is not working all the outgoing calls and messages are not working properly.
      From another sim from same handset calls are going. But from bsnl call is not going. Please solve it as soon as possible. I am facing much problem about this. And if it can't be resolved please advise me to do anything.
      Yours
      Ayush
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      This is to inform you that our area std code 05446 pipri renukoot sonbhadra up east has network problems many times.

      please look into the matter & do the needful at the earliest.
      Reply
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        N
        Narasimhan Ravichandran
        from Karur, Tamil Nadu
        May 20, 2018
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        Address: 620006

        To day 20.05.2018, morning i made recharges through online using my atm cards, on my two mobiles gsm bsnl numbers at rs 125 (Combo 125), as to day being the last day, on these mobiles. The details are as follows.

        Pgsm[protected]

        [protected]:32:01.0

        [protected]

        125

        Pending

        Pgsm[protected]

        [protected]:41:17.0

        [protected]

        125

        Pending

        But the recharges made, were not yet (10.01 am) effected on my mobile. Kindly effect the recharges with benefits there in to my mobiles.
        Thanking you in advance.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        Service is not good from thanem bsnl exchange, always neglecting us, i pay a bill around 900 every month, plz do the needful
        Reply
        satya2728's reply, May 14, 2018
        plz help me sir or warn to thanem exchange worker to do resolve problem, he is very careless man or change the worker in thanem exchange
        Complaint no.
        [protected]
        [protected]
        [protected]
        Nobody came to my office to resolve problem.But as per bsnl records query has been resolved.
        Poor service.
        Landline no. 07325_258704
        Reply
        I lost my phone with my sim card.My number is [protected].Please block my sim. After blocking please Send me email.
        Reply
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          A
          Amitdhull36
          from Jind, Haryana
          May 19, 2018
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          Address: Panchkula, Haryana

          With due respect, i wish to inform you that, i have one bsnl landline connection with internet phone no.[protected] from year 1995. But from last 5 to 6 months, sometimes, phone does not works properly or sometimes, internet not works properly due to telephone’s wire are old with many cracks & many joints.

          Now, request to you, please replace old wires. With new wires, landline phone & internet can do work simultaneously.

          If you have any query, fell free to call me on my contact no.-[protected].

          Looking forward to an early action from your side.

          Thanks & regards,

          (Sh. Raj kumar dhull.)

          H. No.-36, housing board colony,

          Kalka. (Distt.-panchkula.) hr.

          Phone:[protected].
          Email : [protected]@yahoo.co.in
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          Our premises is shifted and new no. Is 27911714. We have not received telephone bill. So we could not pay it. Pl. Issue a duplicate bill.
          Reply
          As we are not Check, it seem to be phone is dead for last 45 days
          Reply
          Sir, i do every possible settings of my modem but it is not configure, , , , , so please solve it .
          Reply
          I have not received the bill for the last one year (from apr 17 to apr 18) .Please send bill on my registered mail id as well as address.
          Reply
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            C
            Chabi Bardhan
            from Pune, Maharashtra
            May 19, 2018
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            Address: 411020
            Website: BSNL portal

            I have been desperately trying to get my caller id activated on my land line phone of bsnl since last four days but of no avail. I tried through 1500 dialing, they gave me a complaint no. But nothing has happened. I am trying through internet and they are sending me otp but i am not receiving any otp from bsnl on my mobile. So please advice as to how i should activate my caller id?
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            My bsnl prepaid mobile no [protected], orissa circle has been deactivated since i have not made any recharge from last 1year, but i want to reactivate it now again
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              N
              NET INDIA
              from Jugsalai, Jharkhand
              May 19, 2018
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              Address: 854301

              My adsl link is regularly fluctuated which make disturbance in my works... This problem is continued since november 2017... I have already complaint about this problem to bsnl customer care (1504, 1500), local exchange office purnea as well. Many times in online transactions payment was deduced by merchant site but not reached to destination due to adsl fluctuation. Due to fluctuation i have loss approx 15000 to 20000 rupees. I have meet many time to bsnl office as well as sdo but yet problem was not shorted out...
              Please cure this problem as soon as possible
              Complaints details
              Bsnl complaint number: apr.19 2018, [protected]
              Jan. 12, 2018, [protected]
              Feb.13, 2018, [protected]
              Feb. 24, 2018, [protected]

              My bsnl number is[protected]

              My contact number is [protected], [protected].
              My mail id - netindia. [protected]@gmail.com
              [protected]@gmail.com
              —
              Consumer affairs complaint number: 700257

              Complaint reg date:[protected]:35:54

              Complaint type : complaint
              Complaint details : name of the company — bsnl, purnea, bihar-854301... Landline no (In which problem persist) — [protected], type — prepaid, complaint no — [protected] (April 19, 2018)/ [protected] (Jan 12, 2018)/ [protected] (Feb 24, 2018)
              And many more... Problem details — according to the consumer, he has using bsnl broadband connection from the last year on month may, 2017...
              But from the month of november, 2017 he is not getting the network in his connection properly due to internet issue... T
              Here is some lane related issue behind this, for what his internet issue is fluctuating in time to time... He complaint regarding this issue for various times to the company customer care in this contact numbers: 1504,
              But till now he is not getting any kind of satisfactory response from their side... Moreover, the consumer is in trouble for this unavailability issue of the internet connection on his location... Expected —
              The consumer wants his problem to be resolved by the company side asap...
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              May 19, 2018
              Updated by NET INDIA               My ADSL link is regularly fluctuated which make disturbance in my works... this problem is continued since November 2017... I have already complaint about this problem to BSNL customer care(1504, 1500), Local exchange office Purnea as well. Many times in online transactions payment was deduced by Merchant site but not reached to destination due to ADSL fluctuation. Due to fluctuation i have loss approx 15000 to 20000 rupees .I have meet many time to BSNL Office as well as SDO but yet problem was not shorted out...
              Please cure this problem as soon as possible
              Complaints Details
              BSNL complaint number: Apr.19 2018, [protected]
              Jan. 12, 2018, [protected]
              Feb.13, 2018, [protected]
              Feb. 24, 2018, [protected]

              My bsnl number is[protected]

              my contact number is [protected], [protected].
              my mail id- netindia.[protected]@gmail.com
              [protected]@gmail.com
              [protected][protected][protected][protected]
              Consumer Affairs Complaint Number: 700257

              Complaint Reg Date:[protected]:35:54

              Complaint Type : Complaint
              Complaint Details : Name of the Company----BSNL, Purnea, Bihar-854301... Landline No (in which problem persist)---[protected], Type---Prepaid, Complaint no---[protected] (April 19, 2018)/ [protected](Jan 12, 2018)/ [protected](Feb 24, 2018)
              and many more... Problem Details---According to the consumer, he has using BSNL Broadband connection from the last year on month May, 2017...
              But from the month of November, 2017 he is not getting the network in his connection properly due to internet issue...T
              here is some lane related issue behind this, for what his internet issue is fluctuating in time to time...He complaint regarding this issue for various times to the Company Customer Care in this Contact Numbers: 1504,
              but till now he is not getting any kind of satisfactory response from their side...Moreover, the consumer is in trouble for this unavailability issue of the internet connection on his location... Expected--
              The consumer wants his problem to be resolved by the Company side ASAP...
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                N
                Narendaren
                from Arcot, Tamil Nadu
                May 19, 2018
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                Address: Dharmapuri, Tamil Nadu, 636807

                Whenever i receive a message in my mobile no.[protected] from 54000 an amount of rs 3 is deducted from my balance. I have not subscribed for any value added service.
                Don't deduct my balance. Please stop deducting money from my prepaid amount for receiving such message. Please deactivate message.

                Please return/refund my amount deducted by bsnl for the same. I request you to take immediate action, i don't need any service except making, receiving call & sms.

                Please reply my email id : [protected]@gmail.com

                Thanking you,
                K karuppiah
                [protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                May 19, 2018
                Updated by Narendaren                 Whenever I receive a message in my mobile no. [protected] from 54000 an amount of Rs 3 is deducted from my balance. I have not subscribed for any Value added service.
                Don't deduct my balance. Please stop deducting money from my prepaid amount for receiving such message.

                Please return/refund my amount deducted by BSNL for the same. I request You to take Immediate action, I don't need any service except making, receiving call & sms. Please deactivate sms

                Please reply my email ID : [protected]@gmail.com

                Thanking You,
                K Vaidyanathan
                [protected]
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                  S
                  sohamjoshi
                  from Ahmedabad, Gujarat
                  May 18, 2018
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                  Address: Ahmedabad, Gujarat, 382415
                  Website: consumer impaling.in

                  My name is Soham, I have recharge RS. 179/- Plan in Paytm throw at yesterday. But this plan is not activated in my number so I will complain in BSNL customer care number but he was said, " I don't care, this is not our plan and talking to ruffly and misbehavior.
                  So, please given to my recharge amount RS. 179/- Refund. I am requesting you.
                  Because sir I am student.

                  Thanking you
                  Soham Joshi
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sonakka
                    from Bengaluru, Karnataka
                    May 18, 2018
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                    I have recently moved to bangalore. I want to avail broadband facility from bsnl. I registered online. Initially i had at least 10 people calling me from all branches of bangalore. Each one would ask me to find out who in my building has a bsnl connection, find their telephone number etc. This was difficult for me as i am working and new to the place. However, i did find out these details and called back one of the bsnl people to tell the number. The answer was, "this area has fibrenet, we don't deal with it." i also procured the number of one bsnl personnel at the branch closest to my area. I have called him umpteen number of times. He doesn't answer the calls. Now i have no option but to apply for some other service provider.
                    This is how good the customer service at bsnl is!!
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Bashista Biswas
                      from Kolkata, West Bengal
                      May 18, 2018
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                      Address: Kolkata, West Bengal, 700013

                      This is to bring to your knowledge that we have earlier installed a bsnl broadband connection bearing account number [protected] and phone number cg[protected]_eid and its not working from the beginning itself, and we have paid the bills for the period april 2017, may 2017 and june 2017 even after not availing the broadband facilities, but as the bill is continuously raising from bsnl so please, forfeit the due amount of bill showing 32, 385/- showing on the latest bill no. Edcwb[protected], as the bill raising process should be stopped from the period 1st july 2017 to 31st july 2017 itself but it was not done.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        Prabhu BS
                        from Amalapuram, Andhra Pradesh
                        May 18, 2018
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                        I did the offer stv data78 on[protected] and i was credited 4gb instead of 2gb and deducted ₹156. The customer service girl told me that i have send two messages to the number 123 which i haven't (I still have the screenshot). When i asked for the return of ₹78, as i only needed the 2gb she said that since i have started using the service it is refundable. Also told me that the validity is only of a single offer. I think it is time i look for another service provider. At least the customer service wish me a nice day...
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          A
                          atulpund25
                          from Nashik, Maharashtra
                          May 17, 2018
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                          Address: Nashik, Maharashtra

                          Dear sir, madam
                          This is with reference to bill provided by BSNL are different.
                          sir,
                          my wife using a BSNL postpaid service having mobile no [protected] bill provided by BSNL are different photographs of different bills are attached.
                          Dear sir i am confused how much amount i have to pay to BSNl. This is very confusion bill statements by BSNl.
                          please look in to this matter and solve our issues.
                          we are facing such types of problems many times.
                          Expecting Positive response.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Jul 12, 2018
                          Updated by atulpund25                           complaints has been resolved
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                            Thilakan J. Kadavil
                            from Guruvayur, Kerala
                            May 17, 2018
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                            Address: Thrissur, Kerala, 680004

                            I had given an application to shift my tel[protected] from my poothole residence address to my office address at west fort on 9 may 2018 at punkunnam, thrissur office of bsnl. There is no proper response from the bsnl people and when enquired the status at the punkunnam office, the lady staff sitting in the front office / cashier was shouting to us without any reason.

                            Kindly make immediate steps to shift the telephone. We had already shifted another tel[protected] in feb 2018 without any issues.
                            Regards,
                            Thilakan j kadavil
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            I have ported to bsnl from airtel since then out going calls and messages not working.today morning bsnl network has activated. I am using Samsung galaxy note 8. Send me gprs settings to my model.
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                              R
                              Ruchisharma1234
                              from Bhikhi, Punjab
                              May 16, 2018
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                              Sir..in our area 3g network is not working from yesterday afternoon...
                              2g internet speed is also very slow... Plz resolve the problem as soon as possible... Spnwe can take advantage of bsnl.3g service... We all are suffering. Because in our area only bsnl network.. So sir plzz plzz... Solve it very soon...
                              Because 2g is also not working.. As good... We all request you to plz resolve this issue.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                ashok.c
                                from Alampur, Telangana
                                May 15, 2018
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                                Address: Anantapur, Andhra Pradesh, 515201

                                My self C Ashok, Working as junior Assistant in Deputy Executive Engineer Public Health Sub-Division Hindupur(m) Anatapuramu(D) Andhra Pradesh(S).
                                we have a landline connection number is[protected]. i request u change department name Deputy Executive Engineer panchyath raj to Deputy Executive Engineer Public Health Sub Division. Please look into this matter on priority
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  Kishan Anandwani
                                  from Surat, Gujarat
                                  May 14, 2018
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                                  Address: Junagadh, Gujarat, 362001

                                  Dear sir,
                                  I am residential person of junagadh gujrat.
                                  My name is kishan anandwani
                                  First i forgot my paytm password, so i call on reset number of paytm but bsnl don't provide that service. After that i tried to call bsnl complaint helpline number, but accroding to company these number is not avaliable. So i search another number but i found nothing. So they are also not giving good service
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  May 14, 2018
                                  Updated by Kishan Anandwani                                   My number is [protected]
                                  Please try to solve problem
                                  View replies
                                  I accidentally deleted my mobile number [protected] from my online account and could not add it again anymore since I have no more record of my account no. Can you please send it to my e-mail: [protected]@gmail.com
                                  Reply
                                  Our landline number is[protected] is not working from past two days.
                                  In a week atleast for four days it won't work. Its our humble request to look into the matter and see to that our landline works 24 x 7.
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                                    V Parameshwara Navada
                                    from Mulki, Karnataka
                                    May 11, 2018
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                                    Services under the above bill is interrupted several times in the past. My request is bsnl automatically reduce their bill during telephone dead period. At the same time they should provide continuous services by updating the materials such as wire etc. They message saying that the bill is not paid telephone will be disconnected. By paying the bill i am not sure of their good services. Please do the needful and direct bsnl for providing good and continuous services. If this is sure, i am ready to pay the bill after deduction for the dead period.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    This is so disappointing. I tried many ways to freaking take off the ugly BSNL caller tune. Tried the toll fee numbers too. [protected] is my number. I’m pretty sure I’m gonna leave BSNL if I don’t get an answer.
                                    Reply
                                    Mobile no [protected] account no[protected] already closed14_03-2018.Phone instrument already returned dated[protected].But we have not received our security deposit cheque ..Already we visited atK.V Road and sarusection BSNL Office.Pl do needful action for refund our security deposit. thanks.
                                    Reply
                                    Signal is unavailable from yesterday. I tried rebooting and replacing the SIM in some slots. Nothing worked. Totally the signal is lost and I'm struck here. Only emergency calls is the thing I get.
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                                      G
                                      gorla
                                      May 10, 2018
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                                      Address: 040

                                      Sir
                                      Connected tele no. [protected]
                                      Since 15 days we have been pursuing with je ae and and shankar das sde with a request by oral as well as through sms. All efforts became vain. Reckless attitude and behavior. I do not understand what for these people.. I shall be glad rectified with fiber cable is it a crime to go for bsnl when there
                                      Are number of private are readily available. I hope the matter will be settled in day or two.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      View replies
                                      . I am 76 years old. with an intention to support govt. I opted for bsnl. MY children are also patriotic and I encourage them to support govt. as my wife passed away on 25th of last month my children came fro USA
                                      They are in need of more speed without interruption . The same explained to your dept. people 15 days back. But my efforts requests became vain. It is well known fact if go any private with in ours they solve problem It is a known fact many people are preferring for private for better service. In spite all these facts your dept. is in deep slumber like kumbakarna. I have 2 landlines 23323595 and[protected] since last 25 years. I am not happy with your service
                                      Reply
                                      Mob.no. [protected]
                                      Topup 20 rs. Is not done but rs 20 is detected my bank account and value not added in my mobile number so I want to that plz. Solve my problem
                                      Thank you
                                      Kapil Kumar
                                      Reply
                                      Bsnl hungama service is a [censored]ing scam. [censored]es from customer service call and ask to send sms to 56677. Do not do that. Mother [censored]ers are running a scam to loot people. Bastards!
                                      Reply
                                      My landline and internet not working since last 5days (stopped working since 03/05/18). Bsnl person in charge says they are not able to detect the fault. Wasted around 1000 rupees to recharge internet packs on mobile. The least bsnl could do is consider this whilst issuing bills
                                      My complaint no. [protected]
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                                        Latha Baradwaj
                                        from Bengaluru, Karnataka
                                        May 10, 2018
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                                        Address: Dakshina Kannada, Karnataka, 575002

                                        This is mangalore. I had made a complaint to bsnl regarding my internet on 12th april 2018 (Docket no[protected]. For 2 days i got sparse internet & it stopped completely from the 15th. A few days later my dynamic lock got removed. I couldn't use my phone because there was persistent noise. They close the complaint if it is a line problem without solving the problem. They can close the complaint without asking the customer if the lineman do not want to check the line from your home till bsnl office. I have paid 3 months' rent without using the phone & pathetic internet that i got periodically before. Recently i came to know that there is a fibre optic option which will cost rs 1500/mth. This option had been there for 8 yrs & they had not even bothered to inform me about this available option when all the while i was struggling with the low class broadband. There is a pro which i did not even know till recently (I'm a customer for 23 yrs). I finally surrendered my phone & now i've got a full bill for the mth of april from the pgm's office when i have not even used it for half the mth. I have requested them to check my usage & deduct the bill accordingly.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        May 08, 2018
                                        daniel rajasingh's response                                         in comming call not working
                                        May 08, 2018
                                        daniel rajasingh's response                                         in comming call not working
                                        View replies
                                        Kindly activate my registration failed Bsnl sim [protected]
                                        Reply
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                                        My landline no[protected]
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                                        Name jagwinder singh
                                        Plz my request cancel my old 2016 complaint no.[protected]
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                                        Mob.no. [protected]
                                        Topup 20 rs. Is not done but rs 20 is detected my bank account and value not added in my mobile number so I want to that plz. Solve my problem
                                        Thank you
                                        Kapil Kumar
                                        Reply
                                        On 05/05/2016, I applied for BSNL Wi-Max new connection and PAID Rs.2325/- in CASH, later they said no machine is available and hence can't provide the connection. I file an application to reimburse the amount but till now my paid amount of Rs.2325/- has NOT been returned. PLEASE TAKE THIS MATTER TO CONCERNED OFFICIALS AS SOON AS POSSIBLE.
                                        Reply
                                        If i call in other mobile the voice says this number temperately stopped my mobile number is [protected].
                                        Reply
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