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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025

Complaints 15978

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 176

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I have recharged my phone with the 187 offer that comes with a free CALLER TUNE. I have tried with the BSNL tunes app and also with the SMS method. Nothing is happening.
I took this offer only because of the CALLER TUNE subscription and now I don't get that.
I believe this is a serious issue where you are not providing what you promise for. It is a blackmark on the company's reputation. Hope you will do something very soon.
Looking forward for your early response.

Vaisakhy
ph no. [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

Bhanu J

from Hyderabad, Telangana

Jul 19, 2018

I am not getting network for my BSNL sim and not getting any error msg also. Why is this happening. Actually it worked till before some days and now its not working from 15days. My number is [protected] and you can contact me at my other number [protected].

A

Akruti Dhobi

from Vadodara, Gujarat

Jul 19, 2018

Dear sir,
My name is atulbhai somabhai dhobi form ksnisa khmbhat anand 388170.my bsnl landline number is [protected], i kindly request to u sir plz permently disconnect my bsnl landline number.pelase do needful for me.and slove my problem imedieatly sir.
Thank you ...

U

Udaykiran Kakumani

from Gurgaon, Haryana

Jul 19, 2018

Pls resolve my problem I getting many messages from BSNL mobile so pls deactivate them

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Address: 600102

Today I had been to BSNL office in Anna nagar to surrender my landline alongwith the deposit receipt of Rs.15, 000/- paid during 1997. To my shock the official informed that the deposit amount is nil as the same has been returned to me in the form of rebate of telephone bill. As per the demand note it says the amount will be returned back on surrender to the applicant or legal heir on submission of death certificate. Then how come the same is adjusted. Whom should I complain further

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Sneha Sharan

from Bengaluru, Karnataka

Jul 19, 2018

I am not able to send sms from my phone. I am a customer of BSNL

M

Mohammed quamruzaman

from Mumbai, Maharashtra

Jul 19, 2018

Dear Sir/Madam, My landline phone of BSNL Odisha bearing No.[protected] as well as internet connection is out of order.
I have been contacting the authorities of BSNL, Odisha Circle time and again, but no result.

J

Janardhanan Anikkat

from Bengaluru, Karnataka

Jul 19, 2018

BSNL Land Line and Broad Band Connections are NOT WORKING PROPERLY. Lot of disturbance in the line. Especially when it rains.
The sorry part is that the responsible officer is NOT WILLING TO LIST ION TO THE COMPLAINTS. Disconnects the Phone.
All the line Cables are toooooo Old and Damaged,

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Address: Raigad, Maharashtra, 402110

Our honorable PM Mr. Modiji declares digital India But BSNL service in Shriwardhan District: Raigad is very poor quality and unreliable. The staff ignores customers complaints though monthly bills arrives at the door step on time without discount and office insist us to pay within due date. The staff does not seems to care and either not competent enough to understand technical/ problem solving knowledge or unwillingness to answer the complaints or direct to waste basket.
If this is not your area to solve the situation please direct to proper BSNL's jurisdiction area and who may look after with real interest to improve the service. My BSNL lanline # is [protected] ( at moment is dead! & complaint several times))
Thanks

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

Mahametropune

from Khurai, Madhya Pradesh

Jul 19, 2018

Address may please be changed in BSNL LANDLINE NO ra[protected] wid as under :-

Maharashtra Metro Rail Corporation Ltd
1st Floor The ORION Building,
Arjun Mansukhani Marg
Opposite DONBOSCO Youth Centre
Near St. Meera's College
Khoregaon Park,
Pune 411001
Maharashtra

Mahametropune's reply, Jul 12, 2018

Customer ID : 1024299760

Account No : 1024299898

N

nabi ullah

from Lala, Assam

Jul 19, 2018

Hi,
In my area in every night from 10.00 PM To morning 8.00 AM The BSNL network have not able to get bsnl network in my area. for this reason we suffering very big problems. so i request to solve this problems. my dist name is Nalbari and my area name is Dhamdhama.

A

Ajaisomvanshi

from Raebareli, Uttar Pradesh

Jul 19, 2018

After surrender of my landline no [protected] refund is pending for the last six months.I have visited office of GM phones several times.

M

Mukund [email protected]

from Anta, Rajasthan

Jul 19, 2018

Dear Sir
Good Afternoon!
Date[protected]
yesterday I lost my mobile handset along with my sim card at at near raj mandir jaipur rajasthan at evening 7:00 pm. My mobile no [protected]. I have submit FIR .SO PLZ CLOSE MY MOBILE NO-[protected].so please block my sim of [protected].
my other no [protected]
Mukund Sharma

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Address: 201301

MY LANDLINE No. IS[protected].The land line is out for several months . I have lodged complaints several times on your customer care. But it remain unresolved. It s not possible to keep changing the service provider because the land line phone once installed, provided to many other places.

Even without using the landline, I have paid Rs1074 on 9th July 2018, to bsnl as your reminders keep coming without attending the landline. hope somebody would notice and attend the line.

VISHNU P DAS

.

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Address: Jaipur, Rajasthan, 302019

Sir I requested a Port my no.to another company and I send SMS and I get porting code and though this code I bought a new sim card of another company and bsnl give me 7 days for this process but after 7 I called bsnl and ask him to what's my port status then they tell we cannot find your request please try again . What a hell is this I brought new sim from that code but they tell we cannot find your request and bsnl exicutive behave very rudely . Bsnl you cheat with me I hate you please resolve my problem .

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C

chayan talapatra

from Guwahati, Assam

Jul 19, 2018

Recover it

C

ChefSaurabhsingh

from Hamirpur, Himachal Pradesh

Jul 19, 2018

I live in edachira area kochi Bsnl, i agree has got good coverage in india, but the worst part is that the signal is really bad.Inside buildings the signal drop is so bad, that we need to run out to the open to speak to peopl

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Address: Sivasagar, Assam, 785640

Website: Indian consumer complaints

The BSNL wimax network in SIVASAGAR DIST, (ASSAM) is not working properly since last two months . The network often fluctuating time to time and sometime it shows DNS server not responding .The Deoartment workers also never take care of responsibilities on this matter . I shall be obliged if you take necessary action in this regards to solve the problem that as a consumer can get help from you. Otherwise I will be able to disconnect as sooon as possible . Thanking you .( SB[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Shanmukhi Chamkhi

from Vidisha, Madhya Pradesh

Jul 19, 2018

Here's a BSNL user,
Getting unwanted messages from unknown numbers with ugly links and stuff. Numbers are like BZ-6*****. I don't want such messages. Kindly don't disturb me.

M

Machussss

from Madhugiri, Karnataka

Jul 19, 2018

I need incoming call list

S

Sroy4160

from Kolkata, West Bengal

Jul 19, 2018

I have two prepaid BSNL sim cards in my name and both have been Aadhaar updated.
I want to change the name one to my wife's name and other to my son's name.
But BSNL Customer Service informed me that it is not possible as both the sim have been Aadhaar updated in my name.

What to do? Pl. Help.

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Address: Ajmer, Rajasthan, 302007

My name is Amit Dev Vyas and my telephone No is[protected], I am a physically challenged and find difficulty to move around. Many times we have informed about this issue to concern office but no action initiated at their end. The Under ground cable fault in our area and phone line almost dead since last 3 to 4 month, instead of BSNL charged full Bill and rent amount from last 3 to 4 months.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Faridabad, Haryana, 121010

Website: www.bsnl.co.in

In May, 2018, my landline phone was completely dead for 20-25 days and still I received a bill of around Rs 1200 and in June also dead for 10-15 days and still I receive a bill of Rs 600 as I changed my plan in June.

I dont understand why should I pay for service I not used. BSNL is cheating their customers. I sent so may emails to their customer care team and BSNL CMD but no response.

Please help me in this matter.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jul 14, 2018

Updated by chaman lal BSNL Landline No:[protected]

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I am using bsnl landline broadband service. Today i got a call saying he was a bsnl representative and asked me whether i am facing any connectivity issue, to my bad luck i was really facing an issue and conveyed to him. He told me to send a message bvas at 56677 from my alternate number and my issue will be solved. When i sent him the message he said that i have successfully subscribed for bsnl hungama services. I was shocked to here this and immediately questioned him why such service is activated when the call was for solving connectivity issue.

Bsnl hungama has cheated me by giving false information and made me subscribe to a service fraudulently.

I request you to kindly deactivate the service and take strict action against them and request you to reimburse the charges which they will be charging me.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Land line phone no[protected] of govt. Middle school rajowal is not out of order and broadband is also not working since may 5, 2018 . I had logged complaint so many times at nearest telephone exchange and also customer care but no solution .
Its a school connection . We are facing so may problem to check daak send by our department .
You are humble request to please take series action against sdo to solve our problem .

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Frequently I am getting calls from the following numbers and when I take up the receiver, no body speaks from the other end. It seems that he is listening to what I am talking or just make a fun by making me to attend the useless calls

Telephone Numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

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Address: Khordha, Odisha, 752050

Website: online recharge through Oxigen Services Pvt. Ltd.

Sir/Madam.
I do approach your good self to submit my complaint for early solution.
As per above transaction receipts I have recharged my bsnl SIM No. [protected] online with Rs 65.00 & Rs 159.00 respectively but these were dishonoured as Invalid Denomination OxiTransID-[protected] &[protected]. So it my earnest request to refund and credit the said amounts to my SBI account from where these have been debited as earliest possible. Kindly expedite my issue war footing. copies are attached for your reference.
with regards,
Chitta Sahoo/12.7.2018

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by Chittaranja sahu Sir,
With due regards I do submit my complain to your kind perusal for early solution.
I have recharged my bsnl mobile with Rs 159.00 & Rs 65.00 & Rs 46.00 through Oxigen Pvt. Ltd. & Easy mobile recharge.com but not a single recharge was neither honoured nor refunded to my debit account. So I request your good self to instruct these service providers to refund my amount to my debit account.
Yours' faithfully, C.R.Sahoo/13.7.2018

Jul 13, 2018

Updated by Chittaranja sahu Sir,
With due regards I do lodge my complaint that I have recharged my BSNL mobile No. [protected] with Rs 159.00, Rs 65.00 and Rs 46.00 respectively on 11.7.2018 through online on www.myoxigen.com & www.easy mobile recharge.com vide the attachments already sent to your kind perusal, so I do request your good self to instruct the said service providers to refund my above amount to my SBI debit account at an early date.
Yours' trully, C.R.Sahoo/13.7.2018

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Address: 140126

I surrendered my phone+BB connection in respect of phone number 222526 with BSNL Office at Nangal distt Ropar, Pb (dialling code 1887) towards the end of March 2018. I was informed that i had been disconnected only in the second week of April. Since then I have got a negative bill in May but the security deposit has not been refunded so far.

Under TRAI rules the refund has to be made within 60 days of the surrender of the connection. This has not been done in my case. BSNL should immediately make the necessary refund.

BSNL should also streamline its customer care process and make it easier and short.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Khordha, Odisha

I have already switched my mobile No. [protected] from BSNL to Reliance JIO through MNP. The Mobile No already transferred to Reliance. However, I have not yet received my Security Deposit amount of Rs. 500 from BSNL. Further, BSNL has issued me bill for the current month amounting to Rs. 480.26. So, it is requested to refund my Security Amount and cancel the current bill.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

Meerut Polypack

from Gurgaon, Haryana

Jul 12, 2018

Sir,
please change name in our bsnl bill.

wrong name :- sh.lalit Kumar

right Name:- Meerut polypack pvt Limited

account no:-[protected]
customer id: [protected]

From
Swati Sharma
[protected]

Meerut Polypack's reply, Jul 7, 2018

sir,
please update name in my bsnl no is 1001304797.

as soon as possible.

S

sambireddykurre

from Hyderabad, Telangana

Jul 12, 2018

We are not getting BSNL mobile signal at Bachupally mandal and village area. this is suburban area, but industrial and educational institutes are so many in that area,

N

NIRAJ kushwaha

from Mohali, Punjab

Jul 12, 2018

I've been receiving otp number from 57171. I have not made any transaction, nor made any request for the OTP.
my number [protected]

NIRAJ kushwaha's reply, Jul 6, 2018

when mobile data on thal received otp 57171 after five minute without any apply
this number 995564021

NIRAJ kushwaha's reply, Jul 8, 2018

when mobile data on that received otp 57171 after five minute without any apply
this number 995564021
please stop it

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Address: 560045

Hi,

I have recently port my no to BSNL and it is horrible network, most of the time it shows no service, I don't get any OTP while transacting where I have activated mobile OTP option, so I wanted to go back to Airtel please help me, my mobile has single sim option and I am not able to use my phone at all, I raised multiple complaint but it did not worked. With this service I am not able to do daily activity.

Regards
Arunkumar

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 02, 2018

Updated by Arunkumar HT Hi Team,

I am suffering with this network provider, most of the time my number not reachable, please let me know the status.

Regards
Arunkumar

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A

Arunkumar HT

Aug 2, 2018

Hi Team,

I am suffering with this network provider, most of the time my number not reachable, please let me know the status.

Regards
Arunkumar

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Address: 123302

Hello, I'm sending "PORT [protected]" to 1900 but getting the reply: "Incorrect request, please send the UPC request with correct format". I have checked everything but nothing has helped. BSNL customer care has no idea and said they cannot help. Tried using country code along with the number but no luck. Please help. I'm frustrated now.

Thank you in advance.

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I recharged my bsnl mobile for rs.20 through net banking .My balaance was deducted from my bank account but recharge is not showing in my phone balance.I recharge on 07.07.2018 at 11:49 a.m. I was informed through notification that Recharge will reflect within 24-48 hours but now it is greater than 48hrs till not it is not reflected in my account.This is fraud. I recharged through icici bank net banking.I either want my recharge to be done or my money back into my account.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jul 09, 2018

Updated by vishu1016 My Bsnl mobile no.is[protected](J&K)

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Address: Kasaragod, Kerala, 671542

Hi- I had already disconnected my BSNL Land phone connection (No[protected] at Kasaragod, Kerala on Feb 2018 . Had Personally visited BSNL office, at Kasaragod and have given the letter to the officals for disconnecting the landline, Feb 2018 . Which was accpted by BSNL office and was informed that land line will be disconnected with immediate effect. But regret to state that BSNL is still generating bill for the said Landline connection and sending me. Request to please stop sending me bills . Request BSNL to please acknowledge and confirm the same through an intimation notice

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R

Robertson1992

from Vadodara, Gujarat

Jul 11, 2018

Dear sir
Incoming call facility from my bsnl mobile number [protected] has been withdrawn and I want to reactivate it. I try to recharge and it was successful to but no amount was credited in my account. What should I do please give a reply. urgent
Thanks

D

DrAbdulsalam Sal

from Ankola, Karnataka

Jul 11, 2018

Please let me know the changed number of [protected].
Kairaly ayurveda. Prakasham road. Suryaraopet. Vijayawada.

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Address: Jind, Haryana, 126102

As we got the connection of bsnl wifi since many years ago but due to some conditions I disconnected bsnl service from my home and i submitted landline and all relevant documents and wires to the office and they said that you will get your refund within 1 year but it is now been nore than 2 years I didnt get my refund of appx 1000rs. or more.

My landline number was-[protected]
My working mobile number is [protected].

Its pathetic that its been more than 2 years and i didnt het my refund from Bsnl.

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S

Shabuddin Syed

from Vaikam, Kerala

Jul 11, 2018

Please refund my amount of bsnl land line i.e., disconnected on November 2017 .please refund it.Land line nuber:[protected]

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Sir/Madam
I am regret and sad about the service of BSNL. My DND service deactivated by company and number of calls from different sources will come. The behaviour of your customer care is rude.The balance will cut when I receive call from " +[protected]". Please solve my problem.
Also the behaviour of your customer care I am disappointed with her/him .
Thanks
Customer of BSNL

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