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Bussan Auto Finance India [BAF] Complaints & Reviews

www.bafindia.com
2.8
Updated: Feb 3, 2026
Complaints 947
Resolved
460
Unresolved
487
Good! Bussan Auto Finance India [BAF] values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Bussan Auto Finance India [BAF] step up their efforts to fully resolve all complaints 👍
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Bussan Auto Finance India [BAF] reviews & complaints page 39

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M
mani21293
Jun 26, 2020
Resolved
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Two04inr00770882
Aug 7, 2021
Complaint marked as Resolved 
Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
View replies
Dear Customer,

Greetings from BAF India.

we would like to inform you that Jul'20 EMI is already under presentation, kindly maintain sufficient funds.

Please confirm if you wish to apply moratorium for Aug'20 on our official E mail ID [protected]@bafindia.com or Toll free number @[protected]
Reply
Dear Customer,

Greetings from Bussan Auto Finance (BAF India).

Your Jul'20 EMI is already sent to bank for presentation, kindly maintain sufficient funds in your account.

Please confirm, if you wish to apply moratorium for Aug'20 month on [protected]@bafindia.com or Toll free number @[protected]
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    A
    Ak34150
    from Mumbai, Maharashtra
    Jun 25, 2020
    Resolved
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    Sir i dont received my original noc for my two wheeler loan but coustomer care tell me that we send your noc at your home address. Now i need a duplicate noc for that loan. Please send me the noc of my loan at my home address. Payment for the duplicate noc i already paid in axis bank account number by imps of 300 rupees ref no[protected]. Please sir solve my pblm at the earliest
    Aug 7, 2021
    Complaint marked as Resolved 
    Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
    Verified Support
    Jul 07, 2020
    Bussan Auto Finance India [BAF] Customer Care's response     Dear Customer,

    Greetings from BAF India.

    Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.
    You can also write us on [protected]@bafindia.com
    View replies
    Hi, we have made a note of your concern and request you to call on our phone Banking numbers [protected] / [protected] for further assistance in the referred matter. Regards, Team Axis Bank.
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      B
      Backer Ppm
      from Bengaluru, Karnataka
      Jun 24, 2020
      Resolved
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      Address: 2/230, new mosque st. Periyapattinam-623523. Ramanathapuram distric.

      From,
      K. Mohamed backer
      2/230, new masjith street
      Periyapattinam 623523
      Ramanathapuram district

      Agreement num: tw532inr00812927.
      Mobile number: [protected]
      Model: yamaha alpha
      Vehical number: tn65ak2188.
      Subject : apply for noc letter
      Respected sir: as i have complted all emi last month and i have apply for noc letter last month still now i have follow for noc letter. No response for that, what i do, i have lot of depression for your careless work. Covid coron time also you side very presser for emi, i have complted all emi. I have apply for noc letter may 10th 2020. Alredy more than one month your side taken but no response. One or two days you are nor provide noc letter soon i will filled case.
      Best regard
      Yours faithfully
      Mohamed backer
      Aug 5, 2021
      Complaint marked as Resolved 
      Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
      Jun 24, 2020
      Updated by Backer Ppm       Noc letter

      Verified Support
      Jul 07, 2020
      Bussan Auto Finance India [BAF] Customer Care's response       Dear Customer,

      Greetings from BAF India.
      As per our regional office, They will dispatch the NOC at your address after lockdown.
      same has been Informed to you.
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        S
        Samgbi
        Jun 17, 2020
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        need moratorium for july & august month

        Address: Chennai

        Hello,

        Still now i paid all of my emi on time, but july and august month only i cant able to pay, now i'm in very bad economic situation due to covid-19. Please apply moratorium for two month only (July & august).

        Loan no: tw005inr00799076.
        Name: santhanam ganesan

        Thanks....
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        P
        Praveenk685
        from Hyderabad, Telangana
        Jun 15, 2020
        Resolved
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        Resolved

        I have brought a r15 bs6 bike which costs around 174000 and over all final rate was fixed with 176000 and i have paid 101000 as down payment and remaining amount of 75000 i have opted for emi.. Or loan.. But the employee said that my emi will be 7500 per month as 12 months and that too for 75000 of loan amount and i said ok with it and after few days i got a message stating that my loan was approved for 81000... The employee has cheated me of 6000 rs.. Now iam playing unnecessarily extra money.. Very cheap character employees
        Aug 8, 2021
        Complaint marked as Resolved 
        Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
        Verified Support
        Jun 18, 2020
        Bussan Auto Finance India [BAF] Customer Care's response         Dear Customer

        Kindly find below mention calculation of your loan down payment.

        On road price 1, 76, 374.00
        Loan Amount (On road price- Margin Money) 81, 000.00
        Margin Money 95, 374.00
        Processing fee (2%) 1, 620.00
        RC Collection/ECS Charges 826.00
        Documentation charges 295.00
        Loan shield 981.00
        Stamp Duty 50.00
        Total 99, 146.00
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          B
          beheralingaraj
          Jun 10, 2020
          Resolved
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          Dear sir,

          I have repeatably contact to customer care support regarding issuing of noc of my bike concern to loan a/c no. Tw113inr00787363, lingaraj behera (Mob no-[protected]). But unfortunately no body answered about my call as well as reply back. Hence please suggest about my noc. As i have already sold my bike to a friend where name change cant be possible without fresh noc.

          Regards,
          Lingaraj behera
          Aug 12, 2021
          Complaint marked as Resolved 
          Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
          Verified Support
          Jun 15, 2020
          Bussan Auto Finance India [BAF] Customer Care's response           Dear Customer,

          Greetings from BAF India.

          We would like to inform that your NOC has been processed in Jan'20; you can contact our Bhubaneswar branch at below mentioned address to know the exact status of the same.

          we will also arrange call from regional office at your shared number.

          Address :Plot No-19, Unit-4, Kasturi Medical Care Center, Bhoumya Nagar,   Bhubaneswar-753001

          "Land line :[protected], 2533074, 2380504, 2393514
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            V
            Vijay Kumar Vijju
            Jun 9, 2020
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            Hi
            This is vijay kumar bhaindla
            I want moratorium
            Because i can't pay emi due to covid 19
            Pandemic situation
            I paid emi regularly without late
            So kindly provide link for moratorium
            My loan account number is
            Tw009inr00764031
            Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Greetings from Bussan Auto Finance (BAF India).
            This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
            Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
            Reply
            Dear Customer,

            Greetings from Bussan Auto Finance (BAF India).
            This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
            Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
            Reply
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              S
              Sathish uma
              Jun 8, 2020
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              Address: Chennai

              Hi team i have already applied for the moratorium however i am receiving message to pay lan tw0051nr00730793 and my account is auto debited and now i am carry negative balance during this situation no funds in my account it will huge problem for me, i am already facing lot of challenges. Kindly do the needful
              Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Greetings from Bussan Auto Finance (BAF India).
              This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
              Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
              kindly ignore EMI reminder SMS as it is auto generated.
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                V
                vijayBChaudhari
                from Savantvadi, Maharashtra
                Jun 7, 2020
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                Dear sir/ madam,

                My loan account number is tw610inr00852819. I can't apply for moratorium as link for moratorium is down from many many days.
                My name is vijay bhimrao chaudhari, kindly resolve the issue and give me moratorium as i need it urgently due to covid 19 pandemic.
                Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Greetings from Bussan Auto Finance (BAF India).
                This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
                Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

                For further details, please write us on [protected]@bafindia.com
                Reply
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                  V
                  vijayBChaudhari
                  from Savantvadi, Maharashtra
                  Jun 7, 2020
                  Resolved
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                  Resolved

                  My loan account number is tw610inr00852819. I want to defer my emi for this month as well as next months. As per rbi directive want to avail moratorium but no link available for the moratorium on bussan auto finance website.
                  And per conversation with representative i have asked for the moratorium. Please do the needful.
                  Name - vijay bhimrao chaudhari
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 09, 2020
                  Bussan Auto Finance India [BAF] Customer Care's response                   Dear Customer,

                  Greetings from Bussan Auto Finance (BAF India).
                  This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
                  Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

                  For further details, please write us on [protected]@bafindia.com
                  View replies
                  Need EMI moratorium end of month September we requesting extend emi moratorium please help in this thank you
                  Reply
                  Hello i'm ajithkumar
                  i was purchased yamaha r15 in 2019 with downpayment 40, 000 and loan proccesed by bussan auto finance the tennure of 30 month's, when covid issue time 5months payment not accepted by bussan auto finance due as per rbi notice, now they are increased tennure to 40months.and i didn't take any moratorium policy. It comes around 30000 rupess to pay extra amount If call the customer care they didn't response properly.

                  AGREEMENT NUMBER:TW527INR00841689
                  CONTACT:[protected]

                  kindly take action...
                  Regaurds ajithkunar
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                    B
                    B Umalakshmi
                    Jun 7, 2020
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                    Want to avail for next 3 months. Iam unable to apply through site given
                    Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
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                    Dear Sir/Madam,

                    Thank you for writing to BAF India.

                    This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

                    For further details, please write us on [protected]@bafindia.com
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                      R
                      Rijo Js
                      from Thiruvananthapuram, Kerala
                      Jun 7, 2020
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                      Address: Tharangam oilkunnu kallayam.po, thiruvananthapuram

                      I can't apply for monatorium extention jun - aug bussan monatorium site is not avaliable i want monatorium for jun to august in this situation
                      Name:rijo js
                      Number, :[protected]
                      Loan no:plco31inr00778946
                      Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      Greetings from Bussan Auto Finance (BAF India).
                      This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
                      Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

                      For further details, please write us on [protected]@bafindia.com
                      Reply
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                        A
                        Ajith vr
                        Jun 7, 2020
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                        Iam trying to contact customer care but the line is always engaged. I purchased yamaha ray zr due to covid-19 i would like to avail the moratorium for june - august. My aggreement no. Is lan tw005inr00799916 plz respond to my request as soon as possible
                        Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Greetings from Bussan Auto Finance (BAF India).
                        This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
                        Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

                        For further details, please write us on [protected]@bafindia.com
                        Reply
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                          P
                          Puli1984
                          Jun 4, 2020
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                          Address: Laggere

                          Am trying to contact costumer service so many times but no one responded my agrement number lan tw007inr00827430 i purchased yamaha fascino i would like to avail moratorium up to august as per rbi guidelines
                          Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Greetings from Bussan Auto Finance (BAF India).
                          This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
                          Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
                          For further details, please write us on [protected]@bafindia.com
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                            K
                            Krishna.murthy
                            Jun 3, 2020
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                            Address: Laggere

                            My aggrement number lan tw007inr00827430, i purchased yamaha fascino, according to covid 19 i am unable to pay emi, i would like to avail moratorium as per rbi guide lines
                            Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                            View replies
                            No one resposed
                            Reply
                            Dear Customer,

                            Greetings from Bussan Auto Finance (BAF India).
                            This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
                            Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

                            For further details, please write us on [protected]@bafindia.com
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                              M
                              Mitin pal
                              May 31, 2020
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                              Address: DELHI

                              Emi extend
                              Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir/Madam,

                              Thank you for writing to BAF India.

                              This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

                              For further details, please write us on [protected]@bafindia.com
                              Reply
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                                S
                                Subash Yamarthi
                                May 30, 2020
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                                I need to moritorium period of june to august (Lan tw929inr[protected]. I had purchased yamaha fz5.
                                Emi amount rs.3157.. So please intimate and approved my request.

                                Thanking you
                                Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                Greetings from Bussan Auto Finance (BAF India).

                                We would like to inform that your June’20 Emi is under presentation.

                                Please confirm if you wish to apply moratorium for Jul'20 and Aug'20 on us on [protected]@bafindia.com.

                                Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
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                                  S
                                  sushant09
                                  May 24, 2020
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                                  Resolved

                                  Sir, mera loan account number-tw158inr00783424, mera closing principal 58066.90, ham ise ak bar payment karna chahte hai iske sath aur kitna pay karna hoga, please reply sir
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                                  View replies
                                  Early termination amount calculation explained on dated 26-May-20
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                                    R
                                    Raju Assamese talks
                                    May 19, 2020
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                                    Respected sir/madam
                                    I need a signature and stump on form 29 and 30 for submit to insurance company. But executive are ignoring to do that.. I have submitted the form today at baf guwahati. Plz forward the form to iffco-tokio insurance office guwahati. After that insurance company are ready to send the payment. Plz forward the form. Thank you

                                    Your's faithfully
                                    Imfaruk hussain
                                    Contact no [protected]
                                    Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir/Madam,

                                    Thank you for writing to BAF India.

                                    This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

                                    For further details, please write us on [protected]@bafindia.com
                                    Reply
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                                      Y
                                      yella raghavendar
                                      May 18, 2020
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad Balnagar

                                      Dear sir&madam

                                      This is to inform u that my bike EMI’s please apply for moritorium. Due to corona virus my area is red zone on government rulers so financial problem
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jun 09, 2020
                                      Bussan Auto Finance India [BAF] Customer Care's response                                       Dear Sir/Madam,

                                      Thank you for writing to BAF India.

                                      This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

                                      For further details, please write us on [protected]@bafindia.com
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