Kerala State Road Transport Corporation
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Kerala State Road Transport Corporation Complaints & Reviews

I had travelled in a Super Fast Passenger Bus No. RSK 165 owned by Kerala State Road transport Corporation on 21/01/2017 at 09: 20 AM from Kilimanoor to Trivandrum. The present legal travel fare for Super Fast Passenger Bus from Kilimanoor to Trivandrum is Rs.38. But this bus collecting fare as Rs 44 and also it is seen that this difference has applied to all fare stages applicable in this bus. The people who were traveled in this bus all of them have been cheated by KSRTC. Also the Traveling ticket issued by this bus indicates that it is a FP (Fast Passenger) not SFP (Super Fast Passenger), so why they collect Super Fast charge and excess charge. It is illegal, injustice, fraudulent and cheating. These are happened due to the slackness and inability of KSRTC officials and mismanagement.

In the circumstances, I hear by request you to take necessary action against the above mentioned illegal activities and directed them to refund the excess money to the customers who were traveled in this bus on that day.

Yours faithfully

Badusha S,
Darul Hamdh, Ayiroor polode,
Pangode PO
Thiruvananthapuram.
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    I have travelled with the above bus on 08.09.2016 from thrissur to kollur on this date. The bus reaches trichur after 1 am instead of 10.30pm . It reaches kannur at 6.30 am on 09.09.2016. After that driver had changed and he is saying there is bandh and it wont go beyond kasargode. After that he haulted the bus at payyanur for another 15 mts without any reason. Around 11 am it reaches Mangalore & they cancelled the rest of the services. Karnataka private buses were ruuning without any problems. Conductor himself said those who booked online will refund the amt automatically. Nothing was happened as on date. The people who r running the vehicle does nt have any commitment to reach the vehicle on time at the destination. Passengers have to sacrifice for their irresponsible attitude. Vehicle s absolutely good. If they do the service like this people wont prefer this vehicle. Unnecessary delay for helping the Private tour operater who s operating the same service from Trivandrum to kollur. If they do like this automatically this bus would be cancelled due to loss. Staff should be responsible for their duties. This is happening everyday. So i cancelled my return trip with this bus . That is what they expect from the passengers
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      Sir,
      For last 23 years i am travelling from perumbavoor market stop to muvattupuzha by paying ticket charge for perumbavoor to muvattupuzha. but today conductor of bus no:kl15 9917 (kse 410) bus from trvandrum central depot). ticket no:063608. date 16/7/16 - time 07.48:27 am aske for paying ticket fare from kalady junction. his behaviour was very rude.
      A mother and her girl child also faced same issue - istead of ticket to ettumanoor he issued ticket to kottayam.
      Looking forwars to hearing a favourable reply
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        Simply stopping the service at kollam station and conductor saisd all passengers get down, driver feeling from tooth ache. We/i saw the driver standing amidst the passengers comfortably. The bus is of kollam station - ksrtc no:rpm 81. The incident occurred on 10.07.2016 at around 5.45pmat kollam bus station. Later travelling continued in another bus. The date falls on sunday. My question can driver and conductor together, take decision to stop the journey, as the date is sunday no senor officer will be available. Any clarification will be sought from the sick person including production o[censored]rgent medical certificate etc.

        Abraham jacob
        Mob:[protected]
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          Sir/madam,
          On 01/07/2016, i have booked 2 bus ticket from mysore to alleppey in kerala rtc ac scania multi axle (pnr : k1770256).

          Bus to breakdown somewhere inside bandipur forest. authority inside bus made the entire travelers to board a local bus which was already fully occupied, telling that the officials in nearest bus station (sultanbatheri) will provide the facility to travel further. on reaching the station, bus conductor who came with us went missing and the officials were not at all cooperative and was planning to sent us to another bus station as they were not ready to take responsibility.

          After a long fight (almost 11:30 pm) they said they will provide a bus to kozhikode bus station, from there they could arrange another scania bus till trivandrum as destination of our bus was trivandrum.

          Finally when we reached kozhikode the authority has provided 2 ac low floor bus, which will go till ernakulum!!...

          Without any option we all boarded that bus...

          Please take necessary actions against the irresponsible officers and help us to get refund ticket money.

          Paid 800/- to go in local bus from mysore to alleppey...
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            Today I traveled in Kerala State road transport corporation, bus route no RSC 717, Kottarakkra Depot bus, vide ticket no 196696 dt 17.08.2015 at 04:46:15 AM from Palakkad KSRCT Stand to Coimbatore Gandhipuram, I had given Rs 50/- fifty to conductor for ticket fair of Rs 47/-, the balance of Rs 3/- he didn't returned, while asking he told no change, against i asked during get-down, he scolded like any thing. This complaint is registering, for refund of my balance Rs 3/-, and department has to instruct the particular conductor not to behave like animals. Thanks & regards Krishnamoorthy R VII / 181 Dyeing House, Vadakkathara, Chittur Palakkad.
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              I booked a bus ticket online at keralartc.in. It was a calicut to bengaluru ticket booked on 09/06/2015 scheduled for 11/06/2015. The scheduled bus was cancelled and the travellers were intimated to travel on another bus. Tickets were collected separately from them. But, the cost of the ticket booked online has not been refunded yet. The PNR for the same is: K672894
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                Resolved
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                Dear sir/Madam: I am manzoor, a residance of ngo quarters kakkanad. I am writing this mail to request the authority for disciplinary action against the conductor responsible for the trip from tripunithura to kakkanad, date of journey : 1/07/2015 f, time of departure 2.15 hrs from tripunithura railway station, Class of service : ksrtc ordinary, bus under aluva depo . My ticket no 00143504. I was travelling on a casual visit to kakkanad, the bus conductor charged rs 10, and i give him 20 rs . when I asked the balance amount to the driver he started using abusive language in malayalam and tried to mock at us in the presence of other passengers. I have noticed his rude behaviour from the time I first board the bus. I could also realize that being a state govt. Employee he has shown and spoke the words of proud that no one can do anything to him. I question the authority of ksrtc is this the way a conductor and a driver should behave with passengers. And loot the money from the passenger it is like block ticket buying from the cinema theater, or ksrtc will not pay them a salary that's y they are looting a extra money from passengers . Is it a way ksrtc should service the general public. I hope the authority would take a disciplinary action against the two, otherwise I have to report this incident to higher forum may be at minister level ( transportation minister of kerala), it has hurt my personal feelings, my qualification and respect, I cannot forgive this incident and the two unless a disciplinary action is taken against them- I am very serious about this incident. I hope to hear from the authority at the earliest. and i also attached images of my bus ticket

                Thanks & regards -
                manzoor
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                Complaint marked as Resolved 
                Verified Support
                Aug 10, 2015
                Karnataka State Road Transport Corporation [KSRTC] Customer Care's response
                Sir, The service not belongs to KSRTC. Please contact Kerala road stare corporation. Regards, Awatar.
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Kerala State Road Transport Corporation — Trip cancelled not announced even after repeated enquiry at Ernakulam ksrtc bus depot

                  Sir, I have book a ticket to mysuru from Ernakulam for the date 30.05.2015 through E-ticket facility provided by KSRTC (Kerala) on 28.05.2015 and got E-ticket voucher boarding point as Ernakulam bus stand Departure time at 22:110 Hrs. as per the instructions i reached the Ernakulam bus stand at 21:30 and inquired at information center about the status of 22:10 AC Volvo multi axel bus.The official at duty on 30.05.2015 night told me that...
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Sir, I am a regular commuter between Oachira and Aleppey.Today-11.09.2014 I got a bus from Oachira which is coming from Karunagappally and going to Alleppey..Igot the ticket at 09.03.09 in the morning.When it reached kayamkulam the driver and conductor went out and came to the bus after 15 minutes without sayiong anything to the passengers. The stop at kayamkulam for every bus at anytime is horrible.People says that there is some illegal relation between the canteen owner and the staff of the bus.The staff of the bus starting from karunagappally 9 am can have breakfast from karunagappally itself. Request you to look into the matter and take steps to park buses at kayamkulam at the time of people taking there food only. R.Sasikumar, State Bank Of Travancore, Lead Bank Office, Alappuzha
                  Aug 14, 2020
                  Complaint marked as Resolved 
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