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COMPLAINTS

Payu.in Complaints & Reviews

P
Nov 26, 2022
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Address: Mumbai
Website: Payu.in

Anirban Mukherjee

CEO

payu.in

Mumbai

Dear Anirban,

I made a purchase through payu.in (screenshot attached) for a laptop desk for Rs. 249 from your merchant fashionmasters.in (this website has been deactivated by Ankesh Harsukhbhai Ramani the individual who has received the payment from payu.in

Before making the payment to payu.in I have taken the following screenshots.

1. Screenshot of your existing clients (Netflix myntra etc) which includes international USA brands. ( Netflix logo screenshot from your website is attached too)

Also attached screenshots from zauba.com about your board of directors and registered address of your company and your ROC screenshot and screenshot of email acknowledging my payment received by payu.in and paid to your merchant

Ankesh harsukhbhai ramani

Its been a week since I made payment and no goods have been received from your merchant Ankesh harsukhbhai ramani who has deactivated his website fashionmasters.in and switched off his mobile.

A simple Google search reveals that other payu.in customers who paid Ankesh have met the same fate.

Your due diligence screenshot on your website says payu.in has name of all merchants, their pancard number, bank account numbers, address and mobile numbers .(screenshot attached).

I am a columnist with international newspapers and magazines and will be forced to publish this complaint in my forthcoming columns and mention this consumer unfriendly attitude of Ankesh Harsukhbhai Ramani and payu.in

Please read my monthly column in World Hindu News, USA regarding my complaint agaist HDFC Bank when Mr. Aditya Puri was Managing Director.

Please click on

https://www.worldhindunews.com/prosperity-consciousness-in-hinduism-murli-menon/

to read my complaint against RBI, HDFC Bank and demonetisation published in World Hindu News USA.

Please click on

https://www.worldhindunews.com/true-prosperity-consciousness-in-hinduism/

to read my complaint against Electricity Regulation Commission and Torrent Power Ltd. published in World Hindu News USA.

I want payu.in to immediately refund my payment of Rs. 249 withon next 48 hours failing which I will be forced to post all these screenshots and contents of this email on my Facebook, Twitter, Instagram, and LinkedIn profile posts besides sharing with my book readers, whatsapp groups and publishing this complaint in my forthcoming book "ZeNLP Learning through stories of poor customer service."

I will also request our NRI readers to request their relatives in India to boycott payu.in and its merchants besides requesting your existing clients and investors who are readers of World Hindu News and High networth Hindu NRIs in USA, Canada, Europe Australia and Middle East to boycott payu.in

I will also publish this email in my forthcoming book

" ZeNLP Learning through stories of poor customer service"

which is a compilation of my complaint columns in World Hindu News USA to be published and launched soon on Amazon.com

The title of my next column will be "Poverty consciousness of payu.in" and all my columns are protected by the First amendment Act as World Hindu News is published in Texas, USA.

As you may already know that freedom of Press is guaranteed in the US Constitution. However you are free to get my articles removed after publication if you want.

The law:

"Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances."

Please request your team to WhatsApp me at [protected] and send my portable laptop desk from Ankesh Harsukhbhai Ramani within next 48 hours or credit my bank account immediately with Rs. 249 as refund with interest.

Regards, .

Murli Menon

From:

Murli Menon

Author (amazon kindle books)

ZeNLP- the power to succeed

ZeNLP- the power to relax

ZeNLP- learning through stories (5 books)

ZeNLP- Travel Guides ( 25 Travel Guides)

Columnist

World Hindu News, USA

International Indian, Dubai

Voyagers Voice, Europe

The Indian Weekly, Melbourne

TOURISM Asean, Singapore

The Indian Panorama News, USA

South Asian Times New York

Austin South Asian, USA

Indian Herald, USA

South Asian Insider, USA

My newspaper interview is self explanatory and attached as pdf

My book readers whatsapp groups and email newsletter to our book readers will receive a cc of this email unless you use your good offices to resolve this issue at the earliest.

Cc: [protected]@gmail.com-for information only

Cc: press.club.[protected]@gmail.com-for information only.

cc: Marco Geri - Voyagers Voice Europe for information only.

cc: Pehredaar for immediate action against payu.in and fashionmasters.in
+1 photos
Hi,

As communicated to you on call and other sources, the refund has been processed against the PayU ID: [protected] on[protected] and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holidays) from the date of refund.

Bank ARN: 20221126111212801300168650656811735

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Team PayU
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    V
    Vinodsaw
    Nov 24, 2022
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    Website: bit.ly/3rC3ZG8 and EngBand-JP. The ad on facebook on fb.watch/gYKrP74ZXX/?mibextid=fbDxwT

    An order was placed on meswondful site for solar powered LED Patio umbrella on Nov 23, 2022. The payment was made through Paytm and the following message was received. After that In have recd mail from NESWO ( gpatienter.[protected]@outlook.com ) that the payment has not been made signed by Meswondful. The advertisement was on Facebook on https://fb.watch/gYKrP74ZXX/?mibextid=fbDxwT. It seems its a fraud as I have not received any information from the company after succesful payment as under

    Your transaction with SHER SINGH was successful

    Transaction ID: b2b6c5d3a0d94218a68585f87ad5d288
    Merchant: SHER SINGH
    Amount Paid: 1599.00
    Order Date:[protected]:41:23

    For any information pertaining to the status of your order, please contact SHER SINGH

    Thanks and Regards,
    PayU on behalf of SHER SINGH
    payu

    Kindly help in recovery of my money

    Vinod S
    Hi,

    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - b2b6c5d3a0d94218a68585f87ad5d288 in order to get the status at their end.

    Regards,
    Team PayU
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      G
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      I made payment of 294 rs for as product purchase but no any response from the seller after it.
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        R
        Ranjit Devgan
        from Gurugram, Haryana
        Jun 25, 2022
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        Hi

        I have ordered electronic safe product from inshopee and the payment went through and there is no confirmation of the ORDER.

        The payment has been deducted from my credit card.

        Transaction id. [protected] for Rs 399 done for rohitbhai rameshbhairanpriya has succeeded from payu team
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          J
          Jagruti Ahuja
          from Ahmedabad, Gujarat
          May 27, 2022
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          Website: MYFAMILYSHOP.COM

          Hi

          I have ordered product from MYFAMILYSHOP.ONLINE and the payment went through and there is no confirmation of the ORDER.

          The payment has been deducted from my account.

          Transaction No. [protected] for Rs 3782.00 done for MAHESHKUMAR NANJIBHAI GAUDANI has succeeded from payu team

          The Money has gone to a personal account.
          Information on Internet available says his GST number and ADDRESS:

          GST Number of MAHESHKUMAR NANJIBHAI GAUDANI is 24DFVPG9486K1ZG in Gujarat

          G-1 301 SAI MILAN RESIDENCY SUDAMA CHOWK MOTA VARACHHA Surat Gujarat 394101
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            Mritunjay k
            Apr 21, 2022
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            Dear Mritunjay Kumar,

            Your transaction with MAHESHKUMAR NANJIBHAI GAUDANI was successful

            Transaction ID: 19081588b2fae5752f9f
            Merchant: MAHESHKUMAR NANJIBHAI GAUDANI
            Amount Paid: 138.00
            Order Date:[protected]:55:03
            Customer Phone Number: [protected]

            For any information pertaining to the status of your order, please contact MAHESHKUMAR NANJIBHAI GAUDANI

            Thanks and Regards,
            PayU on behalf of MAHESHKUMAR NANJIBHAI GAUDANI
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              Mritunjay k
              Apr 21, 2022
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              Https://www.complaintlists.com/tag/wearidol-com/
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                S
                Surajjjj
                from Sri Ganganagar, Rajasthan
                Mar 9, 2022
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                I ordered on nutrain a product call muscle tech creatine How can pay you deal with the fraud site called nutrain I just only trust this site because there is transactions with payu
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                  P
                  peer waris
                  Nov 13, 2021
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                  Sir, I have ordered one Burkha's from Zig-to-zeg (merchant) powered by Shopify priced Rs.499 and I have pre-paid that amount online via Payu to Zig-to-zeg (merchant) powered by Shopify on 10th October 2021.
                  But still any messages not received about delivery of my product.
                  Zig-to-zeg (merchant) powered by Shopify provided their contact number and email Id also is not working. They are provided inactive phone number and email Id to their customers to cheat them and collect prepaid amount for the ordered product via PayU.
                  My PayU transaction number for the ordered product amount paid to Zig-to-zeg powered by Shopify is [protected] for ROMIL VINUBHAI KHOKHANI.
                  I request you to take the necessary action against Zig-to-zeg (merchant) powered by Shopify and provide me the justify for to get refund of my amount Rs. 499.
                  Company mail ID: [protected]@gmail.com
                  Company website: https://zig-to-zeg.myshopify.com/
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                    peer waris
                    Nov 13, 2021
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                    Sir, I have ordered one Burkha's from Zig-to-zeg (merchant) powered by Shopify priced Rs.499 and I have pre-paid that amount online via Payu to Zig-to-zeg (merchant) powered by Shopify on 4th October 2021.
                    But still any messages not received about delivery of my product.
                    Zig-to-zeg (merchant) powered by Shopify provided their contact number and email Id also is not working. They are provided inactive phone number and email Id to their customers to cheat them and collect prepaid amount for the ordered product via PayU.
                    My PayU transaction number for the ordered product amount paid to Zig-to-zeg powered by Shopify is [protected] for ROMIL VINUBHAI KHOKHANI.
                    I request you to take the necessary action against Zig-to-zeg (merchant) powered by Shopify and provide me the justify for to get refund of my amount Rs.499.
                    Company mail ID: [protected]@gmail.com
                    Company website: https://zig-to-zeg.myshopify.com/
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                      A
                      from Panaji, Goa
                      Jan 13, 2021
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                      Website: payu.in

                      I tried to pay for the plastic AADHAAR card TWICE through AXIS net banking. Both times on 31-12-20 & 12-01-21 the money was debited from my account to PAYU.IN platform but the transaction failed both times. uidai.gov.in is not in receipt of the payment ... WERE to CONTACT
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                        K
                        Kjoginder
                        Oct 6, 2020
                        Resolved
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                        Resolved

                        My name is joginder kaur. The payment of 35000 and 7999 has been made online transaction from my debit card without my knowledge. Both dates are same 25/9/2020. Please help me in this online transaction and what has been purchased from this online payment.Your A/c 589880 is debited with Rs 35000.00 on[protected]:57:25 at PUR/PAYU MONEY/GURGAON.Avbl Bal is Rs 3438.95.Call [protected] for dispute
                        Your A/c 589880 is debited with Rs 7999.00 on[protected]:39:22 at PUR/AIRTEL/Gurgaon.Avbl Bal is Rs 38438.95.Call [protected] for dispute
                        +2 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to write us back with the FIR copy at [protected]@payu.in . Hope this helps.

                        Regards
                        Team PayU
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                          Pratap Rajesh
                          from Hyderabad, Telangana
                          Feb 12, 2018
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                          Address: Hyderabad, Andhra Pradesh, 500018
                          Website: payubiz.in

                          I am the merchant of payu, recently there was a transaction of 11998/- from a customer. Payu didnt transfer the funds to our account till data.
                          There is no response from payu. They never pick there calls its been 8 days now. i Believe they are scammers and cheaters. i am planning to file a cyber crime complaint. i just need information how to file a complaint.
                          Dear Customer,

                          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                          • Citrus, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • UPI / VPA if any used

                          Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                          Regards,
                          Citrus Support Team.
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                            K
                            Kuriakose PV
                            from Hyderabad, Telangana
                            Jun 13, 2017
                            Resolved
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                            Resolved

                            Address: 673591
                            Website: Karunya University Coimbatore fees payment portal

                            Sir, i have transferred inr169000 towards fee payment of my son to karunya university coimbatore on 12/6/2017 through internet banking using karunya's fee payment portal. I find that the money is not entered in their website till now 13/6/2017. Please inform me immediately about the whereabouts of my money. The money is debited from my bank account., i hope you will inform me on my mobile number [protected].
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Hi,

                            We are unable to track the transaction with the information provided by you.

                            Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

                            OR

                            Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

                            Regards,
                            PayU Team
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                              kikla321
                              from Surat, Gujarat
                              Dec 10, 2013
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              I had made a transaction for a iPhone scheme launched by Payu company on 13/11/13 for Visa card holders via my Citibank Visa Card. Transaction reference number is [protected]. After receiving no call from Payu regarding the iphone, I had called their office and was told the transaction will be reversed. I received a credit card statement with the INR 599 amount charge. Why is this being charged to me? Why is this not reversed on time?? No one at Payu picking the calls?? I am pretty upset about this transaction and the way I was enticed into it, and not so much by the amount. Regards, Sanjay Kikla
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                A
                                anandnikam16
                                from Chennai, Tamil Nadu
                                Mar 4, 2012
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                                Address: Mumbai City, Maharashtra

                                Very Bad Pre Sales Customer Service:
                                Today on 4/3/2012 I got a mail from payu.in regarding a payment gateway, they where giving some discount on the payment gateway. After reading that mail on the same day I tried to contact the person called 'Prem'. He was in an attitude like he is owning the company and start saying if you want to know regarding payment gateway you will require to pay 500 bux to payu.in or else get the information from the net. When I told him that I want to opt for the services just tell me the paper which I would require to manage to opt for the same then he started saying No their is no point in talking on that pay 500 bucs then only you can get the Information. What the hell was that, they don't know how to talk!!! and more on that when I asked for other authorities whith whome I can have some sensible talk regarding this he disconnected the call in between of the conversation. If pre sales service is so bad I think they wont be giving a damn to their customers. That was very irritating. Those who want's to opt for their services be ready to pay 500 bucks to listen to their sales pitch.
                                Very worst payment gateway dont go for it.

                                1. Amount is not getting credited in bank account.
                                2. Lot lot of documentations. (From day 1 we still suffers from documentation) We have couried 25+ times still they say reject for some reason and request us to send once again.

                                Before this we were using ccavenue exclent in care, settlement and very easy documentation.
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