Subway Complaints & Reviews

Yesterday i.e Dec 10, 2015 at around 9:15 PM I went to a subway store in Hinjewadi Phase-1, Pune. My bill amount was Rs 115 printed on the bill and I was asked to pay Rs 170 instead. I was refused to have my order even after it was ready. And in the end when I told them I will not pay the amount above my bill they asked to leave the store. I was mistreated and I had to sleep having nothing because of this. Attaching the bill.

I always visit Subway Sec-19 Chandigarh and guy who prepares subway always charge more because reason he gave is he don't have change. This is not at all fair for the customer side as they already put extra taxes on it. For example: I ordered 2 Sub of the day value pack: Rs 99 + Rs 99 = Rs 198 VAT: 12.5%: 24.75 ST: 4.944%: 9.79 Total costs = Rs 232.54 And guy sitting there will charge Rs 235 or even Rs 240 even the bill says Rs 232.54. On one side we're already paying high amount taxes and beyond that this extra charges because they don't have change. Why Subway people don't keep change and if they can't keep change then why can't they round off the figure to Rs 230 only(as in example). Why customer should pay this extra money or the sales guy is eating up that money because some people are ignorant. This should be resolved, why there is so much unethical practices in India???????

This is a complaint against Subway at Max Hospital in Saket in new Delhi, India with Pin Code 110017. Please be informed that the same has been communicated to the Max Saket staff of F&B, Mr Sirohi. We had ordered a Salad and a Subway Sandwich. While in the process of consumption of the salad, we saw a live "FLY" ( probably a beetle ). The picture of it is as attached. This is dated 22nd March 2014 We had immediate;y gone to...

Hi, I stay in Pune, Hinjewadi. There is a subway outlet near the Police Station. Two queries I have : 1) The new 55/- Aloo Patty Sub you guys have introduced shows ( Recommended with Chilli Sauce ). Does this mean only Chilli Sauce will be given?? The language is definitely clear that you can choose your sauce but Subway recommends chilli sauce as it will taste good. When I bought my Sub I was given Only Chilli Sauce. And top it all, One patty divided into 2 parts while the pic shows 2 patties. I dont care about the Pic but really?? 1 in two parts? And you guys say its a Wow offer? its better to pay more for 2 patties and my choice of sauce! Because subway sauces are really something a customer looks forward to! and Only Chilli sauce makes it taste bad!!! Please do something about this! 2) Previously Chicken Ham Subs would have 3 slices of ham, Now all of a sudden, you are giving 2! you guys are increasing the price, understandable! But dont reduce the quantity! Please!!! I was a huge fan of subway really. But this Hinjewadi outlet has made me gradually dislike it. First the weird aloo patty with only chilli sauce and then 2 ham slices instead of 3. Is it only this shop doing it or is it your new policy to reduce customers??? Absolutely shocking!! Please do something about this!!! My name : Anirban Mukherjee E-mail : anirban.[protected]@siib.ac.in Phone : [protected]

How can an international chain like Subway treat their consumers so badly? Firstly, when we ordered a roast chicken, all we got was a plain veg sub delivered to us and to top it off the rude waiter Dheeraj at the Andheri East outlet refused to admit his mistake and actually had the audacity to ask us to re-check the sub (like we're stupid enough to not be able to find the chunks of chicken the first time?).... Really really pathetic service and bad treatment of Subway loyalists.... We paid for a roast chicken and we got a stale veg sub. We want our money back....

I had visited the Subway Fast Food Restaurant on 26/04/2012 around 5:46 pm on Thrusday in Ahmedabad which is located as Subway Kameshwar Foods, Shop no 1, Pushpak Complex, Opp. Prahalad Nagar, Auda Garden, Vejalpur, Anand Nagar Road, Ahmedabad. Whose Owner and General Manager are Mr Krunal & Mr Dhaval respectively.

There I have ordered a Veggie Delite with Italian Bread, while eating the Sandwich there was a big stone in the bread which went inside my mouth and unknowingly I chewed it and I hurt my tooth badly, after bringing this matter in notice to the concerned person (Mr Mahendra) there was no action taken from there end.

Request you to please take the corrective action and reply to me on my contact no. [protected] and [protected]..

From Gopal

Dear Sir, I am regularly visit at your store but one problem is still as it is at your store and that with your gate keeper and the person who manage clock room. when ever I submit my bag at clock room he refuse to accept helmet. Now the person who came for shopping and submitting every thing to clock room then how can he put up a helmet with him. On other side the way of talking is so rood......i request to you please handle it and do needful action

Thanks
Ashish
+[protected]
H.No 2 Fair land colony
FGC road
Amritsar

I had eaten Chicken Achari at Subway on[protected] from Ludhiana branch at the newly opened branch at Dugri.I want to state that after 2hrs of eating the meal I had severe stomach ache which led to the food poisoning in the form of vomiting and loose stomach. I had already sent an e-mail to the head office of Subway in India. I have been suffering for so many days but the concerned have not replied me yet.Please take the necessary for the above stated cause. Waiting for your reply.....................Thanks...........Kindly contact me on my Phone No+91-[protected] or email me at aman_ [protected]@yahoo.com

HI
This is to bring to your notice that I had to pay Rs 25 on 4th Nov 2010 for a 36gms of Blue Lays chips when i purchased from 'Subway' at 'The Bay' - RMZ Milenia Park, 143, MGR Road, Perungudi, Chennai - 96 Ph :[protected].
Packet info is as follows:
Batch No : 1281C
MRP - Rs 15
Net Wt - 36g

when I asked for the bill, the vendor billed it in the name of Chips and Not Blue Lays
Bill info
Chips - 1 qty - 24.50
Tax A 0.49

Total - 24.49
receipt # - [protected]
Trans# 54

Feel free to revert to me if you need any addtl info
Regards
Deebu
[protected]

The subway at visakhapatnam never offers the sub of the day.They always refuse to give veges,deal of the day,chicken ham offer and choice of dressings.I request you to take proper action against the franchise holders as they never satisfy their customers.they are very unproffessional.I REQUEST YOU KEEP UP THE STANDARDS OF SUBWAY BUT NOT GIVING SUCH PEOPLE A FRANCHISE WHO DO NOT FOLLOW THE RULES OF SUBWAY AND WHO DONT SATISFT THEIR CUSTOMERS.PLEASE TAKE QUICK ACTION.

being a die hard fan of subway i had faced huge disappointment after visiting this outlet..
1. The sandwich bread was so hard to chew and it was burnt across the edges
2. There was a hair in the sandwich and no replacement was provided for it
3.the chips pack which is suppose to cost us RS 10 as per the MRP was charged for Rs 20 which is against the Indian Consumer Laws 1986
receipt no: [protected]/50
On an telephonic complain to franchise owner Mr Neeraj Mehra, he said to return our money but nothing happened and money was also not returned

this was a highly disappointing experience i had with subway and soon I will be filing a consumer court petition for charging more than MRP.

i just wanted to inform you as it will deteriorate the Brand Value of Subway, therefore i request you to take some action against franchise like this...


regards
Madhuri Khanduja
Sr Copy editor
Employee:Times of India group

Store Name : SUBWAY INFINITI MALL, Infiniti Mall, Andheri – West, Mumbai

Sale Receipt Details: Store- #28407, Eat 08/09/08, 23:18:17

Trans#460 Clerk 4 Rahul

Receipt No. [protected]

The complaints regards to the following:

1. Measurement standard on Product – Coke was 400 ml (as mentioned on glass in which it was served) whereas receipt was given for 16 oz which i do not understand and as far as i know the same are not permitted in Standard Units of Weights and Measures.
2. I was charged RS. 35=00 for Coke – 400 ml (as mentioned on glass in which it was served) whereas the served Cold Drink was not chilled and all advertisements of COCA COLA mention the same to be served as chilled. On asking for Ice Cubes the same was denied to the served and i had to content with WARM COLD DRINK whereas the amount charged @ Rs. 35=00 is against the services provided by the outlet, SUBWAY INFINITI MALL (includes SUBWAY) in this case is higher than MRP of bottled COCA COLA and the same has been permitted under the admission by such stores that they serve the beverage chilled and requires refrigeration, provision of ice, etc. which was not done in this case.
3. Also the brochure / leafer which was provided at the same store depicts a picture of COCA COLA glass topped with ICE whereas the product served was nor chilled nor Ice Provided and the same has been confirmed by STORE MANAGER who infact challenged to go to any authority as serving ice and chilled COCA COLA is not required which is in contradiction to the amounts charged, advertisements of COCA COLA, SUBWAY Brochure made available at the store. The Store Manager infact threatened & abused me on being asked to stamp and acknowledge the same on the receipt behind which was ultimately done on persuasion & arguments of other colleagues with me present at store.
4. Receipt date is 08th September 2008 whereas the date was 08th August 2008 which brought to notice at the store

I also hereby request the concerned authorities to take stern action against SUBWAY INFINITI MALL & SUBWAY as above and i am sure that since SUBWAY is an international brand and has been franchising the stores with their practices, brand name, etc. the same procedures are being followed as all 123 retail outlets of the SUBWAY in the country. This amounts to cheating to the public at large and a detailed inquiry be instigated against them. I also demand that they be also be intimated & ordered to display the following at all their stores:

1. Beverages & Cold Drinks Served Chilled. Ice Provided on Request
2. All Measurements of Beverages be as the Standard Units (ml.)

Infact the above should be made a strict rule where ever Cold Drinks are served and specially where Beverages are served with Dispensing Machines.