Truecomretail Complaints & Reviews

I purchased the subject item from Flipkart with the seller details as TrueCom Retail. The item was delivered on 05.10.2021 and had following complaints
1. The receiver of the call or the caller on the other side cannot hear voice from my phone properly. The voice is faint and there is disturbance
2. The home screen shows two dates one which is current and one by default of Thursday 26th August.
3. The offered product on website mentions there is a 7 days replacement possible. However on logging in I find in my orders section there is no option of tab to return or replacement.

Flipkart Incident: IN[protected]

I was not able to update for replacement on day one as delivery details were not updated by evening, later on replacement option was not available only refund was available so I had to place request for refund.

Flipkart has rejected the request as the courier partner may have informed you that the package was delivered intact, but how did he confirm that the product was intact, what I have received has scratches in the bottom.
I understand it is a big deal for the seller also to deal with returns, but this is even more of a big deal for me as it is the costly mobile purchased and I want it to be perfect.
So I request you to help in providing replacement or refund at the earliest.

As the physical damage (scratches also constitute physical damage) is covered in return policy, I request you once again to help in replacement or refund.
I also confirm that there were scratches on the mobile when I opened the mobile box which was not wrapped in any cover as shown in many unboxing videos in youtube. I always use back cover and screen guard while using the mobile. These scratches were there when I had opened the box.

Hoping for positive reply
Thanks

I bought AirPods Pro from this seller via Flipkart.

The airpords are defective and does not look original.

It looks like a fraud company. Flipkart is the worst portal to deal with

I ordered apple airpods pro from flipkart and the seller is truecomretail when j received that item on box it has different SERIAL NO and on case it has different and when i connected to my phone via Bluetooth it shows again different serial number and case is not new please resolve my problem...

Completely Missing Item from received Parcel. Order No- OD[protected] . Action take immediately.

Name - Thombre Shreehari Navnath.
Order No- OD[protected]
Order Date - 07 Aug 2021.
Seller: TrueComRetail
Ordered Amount - 38999/- (SBI CREDIT CARD)
Product Name -APPLE iPhone XR ((PRODUCT)RED, 64 GB)
Transaction Date - 07 Aug 2021.
Mob- [protected]
Email- [protected]@gmail.com

Respected Flipkart, I had ordered an Apple Iphone XR ((PRODUCT)RED, 64 GB) from your Flipkart on August 07, and I received the parcel at the gate of our Army Area on August 10. I opened that parcel with unboxing video. I found 2 Dove soaps in that parcel. The parcel does not contain an iPhone but 2 Dove bath soaps. I have already posted the video and photos of this parcel in Flipkart's Complaints Cell on August 10. Today is August 15. So far my problem has not been resolved. My problem should be solved immediately and my money should be returned to me at Rs. 38999. It's been 5 days since I received the parcel of missing items and complained. You should fix my problem soon. I have already lodged complaints in your Complaints Cell ( [protected]@flipkart.com
[protected]@flipkart.com
grievance.[protected]@flipkart.com
[protected]@flipkart.com ).
I inform you that I have also lodged a complaint with the National Consumer Helpline (Docket number. 2897257 ). Their update is yet to come. Respected Flipkart team I am currently under a lot of stress. I would like to tell you that I had ordered an Apple iphone from your Flipkart online shopping site at a cost of Rs. 38999 but you have cheated me. If you do not resolve my refund issue within the given time frame, please note that I will file a case in the District Consumer Court But I expect you to solve my refund problem. I am waiting for the solution of my problem.

Date - 15 August 2021.

I have received a defective phone Samsung F62 so placed replacement request after using it for 6 days. On technician visit, it was found that phone have the issues as I mentioned in the complaint. Basically technician approved the replacement. But flipkart rejected the return request.

Flipkart is first of all the worst forum to shop where uneducated and fraud sellers are there. I got Apple Iphone 12 mini paid in advance and in an exchange offer for my iphone 7. These people were giving an exchange price of 9800. My iphone 7 does not have a single crack or dent. It looks new as ever. There is a dot of black skin wear off near the charging point. The delivery agent from Flipkart came checked my phone and immediately said there is a dent. If any picture required I will provide to show that my phone has no dents. I am not stupid to exchange a phone knowing it is defective. The delivery agent first said I will have to give 1500 extra for the dent. I agreed. Then he takes my mobile and tell me I will have to give 5400 as it is showing on his system. I still have a screenshot that it clearly mentioned if there is a dent I will have to pay 3050 extra. He was hell bent. So I returned the phone and asked him to take the product. Then I complained on Flipkart, all they did was raise the issue and did nothing. The seller keeps selling fraud things and it was their intention from the beginning to attract customers with the lucrative offer and then in the last moment make it a point to take more money. I finally got the money back but they charged me 100 for pick up where they did not even pick up the product. Cosumer forum is literally doing nothing where 120 complaints are already raised

I ordered apple airpods pro from flipkart ( seller name truecomretail) but I got the apple airpords normal version and I called the customer care and requested for a replacement but they are saying that they can't do nothing about. It's been almost 15 days I'm contacting the customer care and the seller is saying that return or replacement is impossible. The airpords pro original cost is about 25k but the product I got was only half the price, what should I do?

Why my order is cancel

I have ordered one Samsung mobile F12 on 8th June and I got the Phone on 12June-21, but it is not supported 5Ghz wifi band I am using Airtel broadband with a 300mbps plan but the phone is only 2.4Ghz wifi band, now after two technical visits he also confirmed that it is not supported but Flipkart not refund my money and not taking my concern seriously now I am finally decided to go for legal.
Guys do not buy this phone.
I have all the phone calls recordings and videos, which I will present in court.

I have ordered a mobile Samsung galaxy f41(128GB) in flipkart
Now I am requesting for return to get refund but refund option is not available.
I need refund.

Please bring
Mast and harbour men blue carrot regular fit mid rise mildly distressed stretchable jeans please bring this product in stock size 32 please i need it very badly please🙏

I have ordered Samsung phone from Flipkrat (Seller-Truecom Retail) on 20th May. It was supposed to be delivered by 23rd May then delayed till 27th May. Not received the product yet and no information about it. Even it has not been packed till the time order placed. What is this?
Why should I wait for so long. I need it on urgent basis.
Called Flipkart customer care for several times in between but no result.
It's really not acceptable from Flipkart.
Payment already done but still waiting.

I ordered a phone from Flipkart why it is not shipped, My order no is OD[protected] i need this phone urgent please do the process fast.

I had ordered an apple iphone 11 on 1st may with a GST invoice from flipkart and the seller name is TrueComRetail and the delivery date was on 7th may. But on 6th may  it was revised to 10th. On the 11th may got an email from flipkart that my order will be cancelled from the seller side due to some operational issues and I was told to cancel the order and place the same order again from the same seller and I did.
But the order delivery revised to 16 to 20th may again because of the same issue. On the 20th again I was told to cancel the order and place the fresh order and I did it again.
But now the seller TrueComRetail blocked me from placing the order because I have cancelled the order multiple times.
Seller and flipkart both kept me waiting for 25days and they blocked my Rs45000 for 20days without giving me my product. I am 100% sure that the seller is not giving my product because I have requested a GST bill for the same and both flipkart and seller are giving many excuses. Now Seller has blocked me to place a fresh order. So i can not place the order.
Please take strict action on the seller and seller as well.

I have booked samsung f12
but the item has been returned
plz resend same item

Sent me fake first copy Apple Airpods who serial number is not matching with Apple website.

I ordered realme 5s and i got realme 5 and i requested for the return but the seller denied my request. i want either refund or replace the phone

Purchased iphone 11 from flipkart now its microphone is not working..also i live in remote are cant goto the service centre. i want my product to be replaced or returned

I have an issue regarding Bill can you please help me regarding this.

The product I ordered was the above that includes accessories. But Flipkart sent me without accessories and updated the order details in their website accordingly that is Apple iPhone 64GB

The delivered phone package doesn't contain EarPods & Power Adapter which the price I paid for is the same. I need this to be replaced with my requirements.

Thank you

I ordered apple airpod 2 through flipkart. But I got old apple airpod 1.
Also serial number on box and actual airpod are not matching. When I searched serial number on box on apple warranty check it shows it is replaced product. and When I check serial number on airpod, it shows invalid serial number. I want replacement for the product.

I placed order for 3 books on Jan 6th 2021, was told that delivery would be done by 14th Jan. Today it is 16th Jan, and the books have not even been shipped. Pathetic service !!!

I am requesting to refund my money because Flipkart delivered an broken and damaged earphones of 2199 cost
And it is sold by ——sane retailers pvt ltd. warehouse building Nos. WE—ll Renaissance integratedindustrial area village vashere Bhiwandi Thane Mumbai Maharashtra

Flipkart delivery boy 23/12/20 aur 25/12/20 ko product deliver karne aaya tha lekin us din uska first day tha Ekart m join kiye hue usko exchange karne ka jankari nahi tha ki kaise check kiya jata hai..jiske karan mera product twice times undelivered hua aur product seller ke taraf se cancel hua lekin mera product offer period m tha tho mujhe product chahiye..
Product details:-
Samsung galaxy f41 mobile phone
Order id:- OD[protected]

I ordered Samsung Galaxy F41( gifted to my sister ) mobile on 19th October and got delivered by 21st October but I received damaged product(finger print sensordamaged) .I requests for replacement but replacement was rejected 3 times. After trying so many times Finally I had tele conversation with senior executives and they accept for replacement.but unfortunately the replacement got cancelled due to wrong information provided by flipkart executive.
But I retried so many times to solve this issue but till now[protected] no one helping me properly seller(TrueComRetail), flipkart executives, higher authority person, concern teamand backend team. I had a very bad experience from last one and half month. I'm really disappointed with seller(TrueComRetail) and flipkart service. attaching my order details Email screenshots.

I bought a samsung galaxy s20 plus from flipkart for 49, 999. Due to a display issue I requested for a return(Greeny shade appears on the bottom of the display when the brightness is set to low, wherever there is a grey color background the bottom portion will have a green shade. It is visible in low light)

Flipkart customer executive contacted me and asked me to do hard reset and the rejected the request(they asked me to request agaim if the issue continues).

I requested again and a technician from Jeeves visited and I showed him the issue and he called someone and they said they cannot accept it and he went back and rejected the request stating that the issue resolved by troubleshooting.

I requested again and the technician contacted me and asked if he has to come, because even if he comes they won't accept it. They knew that there is an issue and they did not fix it. I sent him some photos and he said he'll request with the photos. Then also they rejected the request, the reason they mentioned was they did not see any issue when the during the visit. They did not even visit me I sent them photos and the rejected it saying that they did not see anything.

I contacted flipkart and explained the issue they said they will resolve the issue within 4 days, after three days they contacted me and told me that since the technician rejected the request they cannot do anything because the it is the 3rd time it is getting rejected, just for informing this they took 3 days, they don't value their customer's time and effort. Jeeves will always reschedule the visit and the technician never calls me, I always had to call the technician and they reject all the requests without even completeing the visit, I informed flipkart regarding their approach to their customer, but flipkart didn't even do anything at all. .

I contacted flipkart again and explained the approach of technician, they raised a request again and they scheduled tech visit. Jeeves rescheduled the visit prior to the date which was set by flipkart. On that day I waited till evening and I called the technician and he said they will complete the tech visit on that day itself. After sometime I received a message from Jeeves stating that they completed the service and when I checked in flipkart it was rejected. They did not vist me but they said that they completed the service and rejected the request.

I registered a complaint in flipkart that without completing the tech visit they rejected the request. They sad they will resolve the issue by 2nd December. They rejected it again saying that they have completed the visit four times and confimed that there is no issue, they visited only one time and they rejected all other requests by saying that they have vististed four times and confirmed. Flipkart and their partner Jeeves are frauds they have been doing this many times now. Flikart is using their return policy just for attracting customers, but they wont provide it.

I cannot accept any defect on a 50k smartphone, they are asking me to go to service center if I need any help, why should I repair my phone at service center it's just 2 weeks since I bought this device. They say that they have 7 days replacement policy, but they are asking me to visit brand's service center.

मेरा रजिस्टर नंबर [protected] हैं और रजिस्टर ईमेल [protected]@gmail.com है जिसमें मेंने आपसे samsung galaxy F41 6 gb ram 128 gb स्टोरेज वाला फोन 3 नवंबर को Received किया था जिसमें प्रॉब्लम था जिसकी वजह से रिप्लेस किया गया था और 9 नवंबर को रिप्लेस मिला था लेकिन उसी दिन से वहीं प्रॉब्लम जो पहले वाले फोन मे था वही इसमे आने लगा है और आज दिन तक आ रहा है इसके लिए आपसे 6 बार technician visit हो चुकी जिसमें उन्होंने फैक्ट्री डेटा reset लगाने के बाद फोन चल रहा है तो कोई problems नहीं है पर जैसे ही उसमे goole play store से या फिर सैमसंग स्टोर कोई एप्लिकेशन इंस्टॉल करने के बाद कोई प्रॉब्लम आती है तो वो हमारा प्रॉब्लम नहीं ऐसा बहाना बनाकर छूट जाते हैं, और ये प्रॉब्लम उन्होंने भी जब भी विजिट किया तब face किया है और ये बात उन्होंने एक्सेप्ट भी किया है और उनकी विजिट के दौरान आपके कस्टमर केर मे भी technician से बात करवाई गई है और उन्हों ने आपके executive को भी ये बात बताई गई है पर ये हमारे सेलर पॉलिसी में नहीं आता बताकर अपने हाथ उठा लेते हैं जो बात सरासर गलत है,
मुजे आपकी Flipkart से 7 Day पॉलिसी के अंतर्गत क्लेम में Refund चाहिए कृपया मुझे इसका Resolution जल्द से जल्द देकर आभारी कीजिए।

मे आपकी इतनी बड़ी Flipkart ब्रांड पे विश्वास करता हूँ और में Flipkart को ही पहचानता हूँ।

Provided with wrong tracking id. Need a valid tracking id.
First delivery date was 30oct and then 6nov. But still havent got my device. Need assistant immediately

Order id- OD[protected],
Ordered date- 29th Oct
Estimated delivery date- 10th Nov
Complaint-Order not yet packed or dispatched, delay in delivery.