Wakefit Complaints & Reviews

Hi,

We had ordered Wakefit Sheesham Storage King bed which was supposed to be delivered on 8 July but was finally delivered after several call up on 17 July.
However the delivered bed had manufacturing issue and could not be build up hence again ticket was raised for replacement.
After several follow up, sharing of pictures, video taken by their engineer, the replacement bed was delivered on 24 July.
But again this bed also had same manufacturing issue and could not be build up.
Again the engineer took the video and photos and still till date no bed has been delivered.
On calling customer executive, they always say that we have escalated and will get update in 24-48 hours.
I DONT understand what is the purpose of escalations when no one reaches back and it has been more than a month and still we cant get appropriate furniture.
Such pathetic customer service and unable to understand how can someone deliver wrong product twice.
What is the entire company doing and how are they handling their operations if they are repeating the same mistake and on top of that such poor quality customer service.

Full payment is taken in advance and then customer has to run behind for getting their item and service.

I ordered wakefit napper sofa with order I'd -ORDER2022076fFZ1K
on 1st July 2022. They promised to deliver by 28th July. Today is 28th July and the order is still under manufacturing as per customer support team.
I had raised tickets for the same, but everytime the customer service executive is saying they will respond in 24-48 hours but not providing a date when sofa will be manufactured or delivered.
Wakefit is looting consumers and taking more than a month to start the manufacturing after taking the order.
Please help resolve my query and deliver sofa at the earliest.

Ordered sofa cum bed delivery of which was promised on 1st July 2022 which in itself was a long gap between order and delivery and today's 21st July 2022 and I still had not received my furniture, everytime I call customer care I got same reply sorry we will update the date and delivery will be done at earliest but no solution is provided neither a fixed date is given last given fix date was 18 July which has also passed

A big failure. I ordered sofa cum bed on June 6th which should be delivered by 6th July. It's 13th July now and all they say is give us 7 more days. Guys we paid our hard earned money and wakefit playing with us. If they cannot deliver on committed time line then they don't have any right to stay in the market. I already paid money 40 days back and now all I am doing is just getting excuses from them saying we need 4 more days and 7 more days. If wakefit cannot do deliver on time it's better to get out of market and give chance to someone else who can do a better job

Hi,

My product order id is ORDER202206nwwJdu and I placed it on 20th June. since than order is in order confirmed state. I asked for status on 24th June and they said under manufacturing and it will surely be delivered to you by 5th July. I waited for 4-5 days more for order status to get updated on site again order was in order confirmed state. Again i checked 4th July and they said product is under manufacturing state. Are they makeing rocket or so?
SInce 24th june to 4th July same status while i am chasing customer care?
they already take 15 days just for recliner and again on 15th day they are saying please give us 8-9 buisness days (that too 15 days ) ? why?? they are updating me your order is delayed. Customer has to chase customer care to ask for their status and get to know product is not gonna deliver to you. They are not sending any single update after taking order.
how is company is working?

I have ordered the Napper sofa set (3+2) on 3rd June'22 and today is 2nd July it’s not yet delivered.
Whenever I called them they said it’s in manufacturing process.
So from last month it’s under manufacturing process.
It’s ridiculous. They are totally lying.
Please help.

Chetan
from Bangalore
June 30, 2022
I had placed an order for a king sized Engineering wood bed, from Wakefit Bangalore. The order was placed on the 28th of May, 2022. The delivery of the shipment was promised by 15th of June, 2022. When I did not hear from the company by 15th, I called to ask for an update and Customer Care executive inform that they will make sure it get deliver as early as possible...after week again I didn't hear from them...I call back to customer executive..that time they told it is not yet manufactured it will be get manufacture & delivered by 27th of June...today it's 30th June...I gave back call to know the update...I get to hear same thing..it yet to get manufacture 🙆🏼‍♂️🙆🏼‍♂️

They are unable to manufacture, deliver not able to set-up previous orders for months yet their website taking up orders 🤷🏻‍♂️ not sure what kind of management wakefit has🙆🏼‍♂️
Very unprofessional

I ordered three orthopaedic mattresses from wakefit on 08 jun and paid the money through netbanking. I have received two out of three of these. The status of the third kept changing till 23 jun 22 after which i am not able to track my order. I have been repeatedly calling on the number provided on website [protected] but no commitments for delivery are being made. On 25 jun 22 i was promised that the delivery would mae latest in 72 hours (28 jun 22). On 28 jun i was tols that the reason foe delay would be ascertained and informed in 48 hours. When asked for method of the company to escalate the matter, no input was given. Wakefit needs to be hauled up and made to compensate for the harrassment

I have ordered a dining table and sofa.
It was supposed to get delivered by 10th June. They are delaying and saying just reasons . I m calling them everyday to get get the update .They are not responding for anything. Please help

I have order wakefit study table from Amazon and it was supposed to be installed same day or within 24hrs now its been 3 days i am waiting for some carpenter to come and install the table.
Such a waste company very bad at service. One should always avoid purchasing the product which belong to company which is very bad at service. Its a new table no one is available for installation what if something goes wrong or i receive damage product then obviously no one will be thr to take responsibility.

Order ID #ORDER202206buG0IN

I have been ordering stuff from WakeFit since the past 4 months and had a great experience with them. So many products and each one delivered before time and in the best condition. I have recommended the company's products to numerous people around.

Recently (on 13th June), I ordered 3 mattresses - one orthopaedic and 2 dual comfort and only the orthopaedic was delivered. I was supposed to get the delivery of the other 2 on 20th. It has been 4 days now and there is no estimate from the company support executives regarding this. When we call to ask, they say that the product was out of stock and now is being manufactured. On 19th, they asked us to wait for 24-48 hours and said that they would get back with a fixed time of delivery but now, they continue saying that there is nothing that can be done except waiting. We had an urgent requirement for these mattresses and are causing serious inconvenience and monetary loss due to this.

Please expedite this and send us the order at the earliest. If it's not available, send us something that is available (probably an orthopaedic one because it gets delivered soon) to compensate for this mistake from your side. I also request compensation for the delay and inconvenience caused.

For better customer experience:
- If it's out of stock, mention that on the website in advance so that we could have ordered something else instead.
- Additionally, a tip for the support - a fixed time instead of an ambiguous answer stating that we don't know when it will be ready would have been much better.

Purchased on 24th May till today they are saying product is on manufacturing process
They are literally lying
From last month they soda are under manufacturing process
Customer care said it’s due logistic issue
I am not sure what should I do

I have ordered the sofa set on 24th May’22 and today is 22nd June it’s not yet delivered
Whenever I called them they said it’s in manufacturing process
So from last month it’s under manufacturing process
It’s ridiculous

After one month of waiting, i get a call saying the product i have ordered is damaged.So that means another month of delay.They don’t communicate or update their customers about the deliveries..disgusting service and utterly disappointing company.
I am still waiting for my refund.
Please guys, save your time and kindly don’t buy from Wakefit.Thank me later

My order number was ORDER2022052KEQJi and was supposed to be delivered on 17th June 2022. I have been calling them daily without any proper response about delivery date. They promised a call back but have not called till date.

They have not even given the estimated time of delivery and we have already waited for one month time.

I ordered a bed which was Orion Engineered Wood bed from Wakefit. It was delivered on 13 June 2022 but the installs hasn’t been done yet by Wakefit. Even after calling them multiple times and following up on the matter, all I get is false promises that it will be done today. But even till date, I have not got any calls from the bed assembler. It is quite infuriating to see such service from Wakefit. Wakefit is all about false promises it seems

I have ordered a 3+2 sofa from Wakefit, which was promised to be delivered to me on 5th June. It has been 10 days overdue and I have not got any updates/ information on the same.
I tried calling the customer care multiple times but they are not helping. Everytime they provide the same response that it will be delivered with 48 hours. We have paid the amount in full, Kindly help

We had ordered the following product on[protected]:
Wakefit Taurus Engineered Wood Bed with Storage (78*60inch) / (198.1*152.4cm)
Dimensions: 78x60 inch
Which had a Estimated Delivery Date :[protected]

Later it was confirmed that the product will b delivered by[protected] and installation will be done by[protected].

We have been calling the customer service number, yet we are not getting the proper updates for the delivery of product.

Now our take is if the company is not capable of delivering the product, they order must not be taken from customer, neither commitment to be given.

I ordered mattress on 24 may and their expected delivery date was 7th june today 10th june still i haven't received my order i called them around 8 10 times they just said please allow us 24 hours it will be deliver to you soon but still no response from team such a disgusting behaviour by their staff... I suggest don't order any thing from it.

We have ordered a recliner and the delivery team took back the product stating it's defective and we have not recieved neither the money back or the product. We have raised customer support from long time but no one has even bothered to call back and update the status. Everyday the same story give us 24 hrs. They have changed the status to delivered without even getting a signature on receipt from the customer.

I ordered a wakefit 2 seater sofa from Flipkart on 16 Apr 2022, even after 2 months they are not able to deliver the order and they don't have such responsibility to talk to customer.
I enquired through Flipkart multiple times but even with Flipkart also they were not able to tell the exact date of delivery.
It's been 2 months now and no clue of the sofa and amount had been deducted long back while ordering

Wake having poor quality of mattress. Facing health issue.

Hi,

I ordered Pillow covers from Wakefit on 11th of May 2022, which was supposed to be delivered on 16th of May, 2022. The delivery failed because the delivery partner (XpressBee) did not even attempt to deliver the product in first place and mentioned "Delivery address incorrect". I even ordered pillow from wakefit and it got delivered on time. I raised complaint with wakefit to look into it on priority and today it's been more than 2 weeks and even after chasing and calling wakefit support. There is no cancel / refund initiation or solution to it. They do not update the ticket and only assure that the customer will receive response in 48hours. They are highly unprofessional when it comes to service commitment and the customer do not get his hard earned money.

Wakefit made a hyoe with some youtube channel . I ordered mattress cutom size on 6th may 2022 . Expected delivery date on 22nd May 2022. Today its 27th May still not recived aby call fr wakefit . We ordered paying money so we need to beg for mattress . Still saying its under manufacturing . Worst network team . Customer support also worst . Pls wake up guys . Pls boycott Wakefit . Go for some good trusted brand .

ORDER202204BPulnB That’s my order number. It’s been more than a month jn manufacturing and they haven’t delivered the order on the promised date of 19th May. I placed the order a month ago. No information from the customer care team as they keep saying they need 24 hours for the past 5-6 days

I ordered a Recliner Sofa set on 3rd May 2022 and was promised delivery of the product by 18th May 2022. Since I did not get delivery even after 18th May i contacted the wakefit support to enquireabout the delivery date and to my surprise what I found was it was not even manafactured. I was promised a escalation point with 24 to 48 hours and no contacted by then. I had to call again and again got the same response.

Till now no one is bothered to trace the delivery. Very irresponsible company and not bothered for any customer escalations.

Need strictest acton to be taken against my order and looking for the refund with compensation for the pain and anxiety that we have gone through in contacting the company.

I have cheated & fooled by wakefit
I placed order on 19th May and was informed that I will get delivery on 20th May.
Today on 22nd may, still are saying we will get back to you and we have escalated the issue.
That's all, I hear everytime

I had placed an order for a queen sized 6 inch orthopaedic memory foam mattress, holding an order ID-ORDER 220205z8w4B7, from Wakefit Bangalore. The order was placed on the 11th of May, 2022. The delivery of the shipment was promised by 15th of May, 2022. When I did not hear from the company by 15th, I called to ask for an update and to my surprise the website was not updated with my order. They found the same after i provided the order Id for the order. A complaint was registered and I was told the item would be delivered the next day. Again there was no updates from their end and even after several complaints the order was still not updated on their website.
Now they are just lying and have still not delivered the order.
Very unprofessional and u reliable

I had placed an order for an engineered wood bed from Wakefit on 1st May 2022, Order id ORDER202205c1ZEyj. It was scheduled to be delivered latest by 16th May 2022. However, the scheduled day has passed and the order itself has not been processed yet and no delivery has been made. There is no update or communication on when the product will be delivered. Company should compensate me for the delay and ensure delivery asap. Also, I should be informed whether and when the delivery will be done.

Order Id # ORDER2022054dh6Vd
I have ordered queen size Bed before 05th May.Today was tge expected delivery
There was bo update from Wakefit's side.After enquiring on the helpdesk they said it is still manufacturing.They cant confirm the delivery date.

PATHETIC SERVICE!