Wakefit Complaints & Reviews

I ordered a Recliner Sofa set on 3rd May 2022 and was promised delivery of the product by 18th May 2022. Since I did not get delivery even after 18th May i contacted the wakefit support to enquireabout the delivery date and to my surprise what I found was it was not even manafactured. I was promised a escalation point with 24 to 48 hours and no contacted by then. I had to call again and again got the same response.

Till now...

I have cheated & fooled by wakefit
I placed order on 19th May and was informed that I will get delivery on 20th May.
Today on 22nd may, still are saying we will get back to you and we have escalated the issue.
That's all, I hear everytime...

I had placed an order for a queen sized 6 inch orthopaedic memory foam mattress, holding an order ID-ORDER 220205z8w4B7, from Wakefit Bangalore. The order was placed on the 11th of May, 2022. The delivery of the shipment was promised by 15th of May, 2022. When I did not hear from the company by 15th, I called to ask for an update and to my surprise the website was not updated with my order. They found the same after i provided the order Id...

I had placed an order for an engineered wood bed from Wakefit on 1st May 2022, Order id ORDER202205c1ZEyj. It was scheduled to be delivered latest by 16th May 2022. However, the scheduled day has passed and the order itself has not been processed yet and no delivery has been made. There is no update or communication on when the product will be delivered. Company should compensate me for the delay and ensure delivery asap. Also, I should be...

Order Id # ORDER2022054dh6Vd
I have ordered queen size Bed before 05th May.Today was tge expected delivery
There was bo update from Wakefit's side.After enquiring on the helpdesk they said it is still manufacturing.They cant confirm the delivery date.

PATHETIC SERVICE!...

Hi My name is Libby,
So it's been a more than 10 days since I ordered the mattress and the protectors. I got the mattress but I haven't gotten the protectors and I have been reaching out to them every day. It's such a hassle and so exhausting and I have been reaching out on a daily basis. All I get is a typical reply from their customer care asking me to wait for 24-48 hours. They aren't delivering my products nor refunding my money....

It has been more than 6 weeks i am trying to get a refund for my undelivered order from wakefit. The delivery was inordinately delayed and hence i had to cancel my order. Now, i am running behind them to get my refund amount. Numerous complaints have been made to their customer care. But nothing has happened so far....

I have ordered a Wakefit Dual Comfort Mattress - Hard & Soft on 14th April. It was shown that it will get delivered on 24th April. Today is 30th April and i have been following up with them almost every day.. And everytime i chat with them they ask for 24-48 hours time and nothing happens with that period. I asked for their phone numbers and when i called its showing server error.. When i asked the same in the chat, they said its a technical...

I ordered a recliner on 13th Apr'22, on 22nd of Apr i received an IVR call asking for confirmation that will i be at home or not between 9 am to 10 am for 23rd Apr. I was at home will 13:30, nobody came or called me.
Then i receive a call at 16:30 for a delivery, as we weren't at home then he has taken it back.
Since then customer service people have no idea about whats happening nor able to give us any solution regarding...

Its been out of deadline yet my order not delivered...

Order ID - OD[protected]
Email id: [protected]@gmail.com
Mobile : [protected]
I am have ordered Wakefit sofa product on 27th March but still it is not delivered, I tried to escalate with customer care service many times from their side they are giving the same answer it will deliver by today or tomorrow, I understood customer service team is sitting in office and providing update but they are not checking the...

I have ordered a Mattress Protector, and i have returned the product due to color constraint. It is almost a month over and i have not yet got my Refund back. Very poor response from the support team as well. No proper update No follow-ups.
They are simply harassing us with false promises.
The poor transparency of their customer service and the delay of these refunds will never attract me to Wakefit.
30 days waiting...

Wakefit reluctant to replace a defective sofa . which is delivered to me . the team also not behaving good . i have bad experiences wakefit . the service product both are not good...

The bedsheet mentioned in product description is very bright. The product i got is very fade and looks like an old crap....

Bought 6 bedsheets. Of them got 5 and in those 2 are completely faded craps. For exchange or return they are not resolving and passing on call to call.
Daisy pattern shows as maroon as sent a baby pink dull fade thing. Also liliyana showed golden and here i got just plain milky cream with not even half of the colour as displayed. Both of them looking as used for 2 years. Not recommending. Keep safe...

We ordered a queen size cot on November 30th. The delivery date was mentioned as December 17th. On December 17th we get a call from wakefit team that it will be delivered before Jan 19th.
We asked why there is a discrepancy between the date of delivery mentioned online and what is been spoken to us on phone. All the customer care excutives could say was please give us 48 hrs till we revert back with the solution.
We waited...

Product not delivered, ORDER202112HNVpEM...

Order Id # ORDER202111h7bvlL
Order placed on Dec 15. Delivery should have been done on Dec 19th. Previously received two different orders to the same address. But for this order, I just received a message from their delivery partner as 'Incomplete Address'. No proper response from Wakefit later. They always say its out for delivery and ask to wait for 48 hrs....

Delivered damage product
And not even fixing it neither replacing or returning it !...

Placed an order for 2 sheesham bookshelves on 6th September. Order Id # ORDER2021094iKuAY
Haven't received them yet! And no information, no proper reason, fake assurances every time i reach out. On threatening to file complaints they lied about order being dispatched on 1st december, and as usual no items received. I only had to msg again, on which yet again the robotic response was given via sms that dispatch is delayed. Zero empathy...

Wardrobe components against order no. Order Id # ORDER202110PlSeWc were delivered on Oct. 39, 2021. Since I was going to be awy till 11th October, I requested that installation be done after 11 Nov.

I have been following up with Wakefit customer service for the installtion to be done swiftly. After at least 12 conversations with the customer service and repeated assurances by them that it will be done soon, nothing has happened...

I had placed an order of queen size bed with orthopedic mattress on 26th Oct'21 and the delivery was on time 28th Oct'21.
The authorized carpenter assigned by wakefit visited at my place for installation on 31st Oct'21 and during the time of installation carpenter noticed that the base of the bed was wrongly delivered instead of queen size bottom of the bed delivered was king size and complaint was lodge by carpenter on same day and...

Almirah was delivered on 21st but not installed yet even after almost two weeks, whenever I call customer care they give three days time again and again and again, now I am so frustrated that want to return the product but even that they are not allowing, worst decision i have taken to buy from sleepmisfit, number is [protected]
Hitesh Sindhu...

I had very painful and bitter experience with their customer care as well as delivery team (They call it as logistic team). No proper communication. Very much delay in delivery more than 20 days & still not received. Every time when you called them they gives the next date. I don't know they will support for till 20 years, because even they are not supporting after payment. Once your order done. They won't care about you....

Order #ORDER202111cyCSrh
I ordered a Taurus engineered wood bed and even after a whole week of waiting and repeated complaints and calls, there was no installation initiated (they offer you a 72 hour guarantee of assembly btw). The product in itself is shaky and poorly constructed. This company lacks professionalism, and has no regard for customer satisfaction. I gave them a one star review on their website which doesn’t even show...

Order Id # ORDER202110QKjuF2 . I ordered this product on Oct 31st 2021. The estimated delivery date was Nov 3rd 2021. I'm writing this complaint on 13th Nov as I've still not recieved the product. This is not the first time.

Order Id # ORDER202105mHnLKX few items in the product was delivered nearly a month after the estimated delivery date.

Wakefit has the worst service network. I ordered this item to my parent's...

I ordered the product on 27th Oct, 2021 and the promised delivery was on 15th Nov 2021. I already paid for the order. Now they are claiming that the product is still under manufacturing and it will be delivered on Dec 11, 2021. Seriously, wakefit? One month to deliver a product? This is completely unprofessionalism. Please do the needful to deliver the product at the earliest....

ORDER202110yrAKIn. A order for 72"x72"x6" inches mattress was made on 30 Oct 21 in the website wakefit.co Online payment was done for the product. The update was showing out for delivery from 02 Nov 21. After follow up ultimately delivery took place on 05 Nov 21. However it was a 72"x36"x6" inches mattress. We returned the product then and there. However customer care could not provide quick resolution....

Order I'd:[protected] Wakefit bed is delivered with incomplete parts. Installation has not been done due to missing bed parts. Ticket wakefit-653509 has been raised 16 days back but no one contacted from Wakefit team. I don't know when these guys deliver missing parts of my bed and do installation.

25th Oct: 2 weeks passed but still I didn't receive missing parts of the bed and the bed is not assembled yet. Terrible...

I am purchase wakefit orthopaedic memory foam 8*72*72 king size in flipkart.com. order ID..OD[protected]. booked on date 10.10.21 . Excepted delivery on 20.10.21. suddenly out of delivery 14.10.21... the product is not delivered at my home but status is delivered. I am not shared OTP and any confirmation call. This kindly information take necessary action please...