Wakefit Complaints & Reviews
Delayed Delivery of Dual Comfort Mattresses
| Website: www.wakefit.co |
Order ID #ORDER202206buG0IN
I have been ordering stuff from WakeFit since the past 4 months and had a great experience with them. So many products and each one delivered before time and in the best condition. I have recommended the company's products to numerous people around.
Recently (on 13th June), I ordered 3 mattresses - one orthopaedic and 2 dual comfort and only the orthopaedic was delivered. I was supposed to get the delivery of the other 2 on 20th. It has been 4 days now and there is no estimate from the company support executives regarding this. When we call to ask, they say that the product was out of stock and now is being manufactured. On 19th, they asked us to wait for 24-48 hours and said that they would get back with a fixed time of delivery but now, they continue saying that there is nothing that can be done except waiting. We had an urgent requirement for these mattresses and are causing serious inconvenience and monetary loss due to this.
Please expedite this and send us the order at the earliest. If it's not available, send us something that is available (probably an orthopaedic one because it gets delivered soon) to compensate for this mistake from your side. I also request compensation for the delay and inconvenience caused.
For better customer experience:
- If it's out of stock, mention that on the website in advance so that we could have ordered something else instead.
- Additionally, a tip for the support - a fixed time instead of an ambiguous answer stating that we don't know when it will be ready would have been much better.
I have been ordering stuff from WakeFit since the past 4 months and had a great experience with them. So many products and each one delivered before time and in the best condition. I have recommended the company's products to numerous people around.
Recently (on 13th June), I ordered 3 mattresses - one orthopaedic and 2 dual comfort and only the orthopaedic was delivered. I was supposed to get the delivery of the other 2 on 20th. It has been 4 days now and there is no estimate from the company support executives regarding this. When we call to ask, they say that the product was out of stock and now is being manufactured. On 19th, they asked us to wait for 24-48 hours and said that they would get back with a fixed time of delivery but now, they continue saying that there is nothing that can be done except waiting. We had an urgent requirement for these mattresses and are causing serious inconvenience and monetary loss due to this.
Please expedite this and send us the order at the earliest. If it's not available, send us something that is available (probably an orthopaedic one because it gets delivered soon) to compensate for this mistake from your side. I also request compensation for the delay and inconvenience caused.
For better customer experience:
- If it's out of stock, mention that on the website in advance so that we could have ordered something else instead.
- Additionally, a tip for the support - a fixed time instead of an ambiguous answer stating that we don't know when it will be ready would have been much better.
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Napper sofa set
Purchased on 24th May till today they are saying product is on manufacturing process
They are literally lying
From last month they soda are under manufacturing process
Customer care said it’s due logistic issue
I am not sure what should I do
They are literally lying
From last month they soda are under manufacturing process
Customer care said it’s due logistic issue
I am not sure what should I do
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Napper sofa set (3+2)
I have ordered the sofa set on 24th May’22 and today is 22nd June it’s not yet delivered
Whenever I called them they said it’s in manufacturing process
So from last month it’s under manufacturing process
It’s ridiculous
Whenever I called them they said it’s in manufacturing process
So from last month it’s under manufacturing process
It’s ridiculous
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After one month of waiting, i get a call saying the product i have ordered is damaged.So that means another month of delay.They don’t communicate or update their customers about the deliveries..disgusting service and utterly disappointing company.
I am still waiting for my refund.
Please guys, save your time and kindly don’t buy from Wakefit.Thank me later...
I am still waiting for my refund.
Please guys, save your time and kindly don’t buy from Wakefit.Thank me later...
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Order delivery delayed and no response from customer care
My order number was ORDER2022052KEQJi and was supposed to be delivered on 17th June 2022. I have been calling them daily without any proper response about delivery date. They promised a call back but have not called till date.
They have not even given the estimated time of delivery and we have already waited for one month time.
They have not even given the estimated time of delivery and we have already waited for one month time.
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Same happened with me I purchased napper sofa on 24th May and it’s almost one month
They are saying product is in manufacturing process
Every time I called they said team will call you but they didn’t call
It’s really ridiculous
It’s a biggest mistake of my life to buy anything from Wakefit
They are saying product is in manufacturing process
Every time I called they said team will call you but they didn’t call
It’s really ridiculous
It’s a biggest mistake of my life to buy anything from Wakefit
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Resolved
Resolved
Bed delivered but installation not yet done
| Address: Flat No 106, Damden Sienna Apartment, ITPL Main Road, Brookfield |
| Website: www.wakefit.co/home2 |
I ordered a bed which was Orion Engineered Wood bed from Wakefit. It was delivered on 13 June 2022 but the installs hasn’t been done yet by Wakefit. Even after calling them multiple times and following up on the matter, all I get is false promises that it will be done today. But even till date, I have not got any calls from the bed assembler. It is quite infuriating to see such service from Wakefit. Wakefit is all about false promises it seems
Jun 19, 2022
Complaint marked as Resolved How can Wakefit mark this as resved when the installation is still pending.
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Product not getting delivered, 40 days overdue & full payment has been done
I have ordered a 3+2 sofa from Wakefit, which was promised to be delivered to me on 5th June. It has been 10 days overdue and I have not got any updates/ information on the same.
I tried calling the customer care multiple times but they are not helping. Everytime they provide the same response that it will be delivered with 48 hours. We have paid the amount in full, Kindly help
I tried calling the customer care multiple times but they are not helping. Everytime they provide the same response that it will be delivered with 48 hours. We have paid the amount in full, Kindly help
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Hi
Have you got it?
Have you got it?
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| Address: Wakefit Innovations Pvt. Ltd. Address: Plot No. 277, In sub layout of Kachakanahalli, Bommasandra, 1st Phase of Jigani, Anekal Taluk, Bangalore 560099 |
| Website: Wakefit.co |
I'm writing this complaint against Wakefit.co, as they fail to refund my money, which I used to book one Sofa Set on 18-May-2022. The Order number is #ORDER2022057FsCeQ.
Due to their extended delivery time, i.e. proposed delivery on 17-Jun-2022, I cancelled the order on 28-May-2022. As per their cancellation policy, I was supposed to receive my refund amount before 06-Jun-2022, but since then I've been calling them for an...
Due to their extended delivery time, i.e. proposed delivery on 17-Jun-2022, I cancelled the order on 28-May-2022. As per their cancellation policy, I was supposed to receive my refund amount before 06-Jun-2022, but since then I've been calling them for an...
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Resolved
Resolved
Delay in delivery of the product and no proper response received
We had ordered the following product on[protected]:
Wakefit Taurus Engineered Wood Bed with Storage (78*60inch) / (198.1*152.4cm)
Dimensions: 78x60 inch
Which had a Estimated Delivery Date :[protected]
Later it was confirmed that the product will b delivered by[protected] and installation will be done by[protected].
We have been calling the customer service number, yet we are not getting the proper updates for the delivery of product.
Now our take is if the company is not capable of delivering the product, they order must not be taken from customer, neither commitment to be given.
Wakefit Taurus Engineered Wood Bed with Storage (78*60inch) / (198.1*152.4cm)
Dimensions: 78x60 inch
Which had a Estimated Delivery Date :[protected]
Later it was confirmed that the product will b delivered by[protected] and installation will be done by[protected].
We have been calling the customer service number, yet we are not getting the proper updates for the delivery of product.
Now our take is if the company is not capable of delivering the product, they order must not be taken from customer, neither commitment to be given.
Jun 17, 2022
Complaint marked as Resolved Received the product today. Thanking for the support from Wakefit
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Mattress not delivered yet
I ordered mattress on 24 may and their expected delivery date was 7th june today 10th june still i haven't received my order i called them around 8 10 times they just said please allow us 24 hours it will be deliver to you soon but still no response from team such a disgusting behaviour by their staff... I suggest don't order any thing from it.
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Product not yet received and status shown as delivered
We have ordered a recliner and the delivery team took back the product stating it's defective and we have not recieved neither the money back or the product. We have raised customer support from long time but no one has even bothered to call back and update the status. Everyday the same story give us 24 hrs. They have changed the status to delivered without even getting a signature on receipt from the customer.
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Not delivered the product even after 2 months
I ordered a wakefit 2 seater sofa from Flipkart on 16 Apr 2022, even after 2 months they are not able to deliver the order and they don't have such responsibility to talk to customer.
I enquired through Flipkart multiple times but even with Flipkart also they were not able to tell the exact date of delivery.
It's been 2 months now and no clue of the sofa and amount had been deducted long back while ordering
I enquired through Flipkart multiple times but even with Flipkart also they were not able to tell the exact date of delivery.
It's been 2 months now and no clue of the sofa and amount had been deducted long back while ordering
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Bad quility
| Website: www.wakefit.co |
Wake having poor quality of mattress. Facing health issue.
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ORDER202205MhXtMP - Wakefit 100% Cotton 200 TC Pillow Cover, Standard - 18 x 27 inches, Sunrise, Set of 2
| Address: Address: Plot No. 277, In sub layout of Kachakanahalli, Bommasandra, 1st Phase of Jigani, Anekal Taluk Bangalore, Bangalore - 560099 |
| Website: www.wakefit.co |
Hi,
I ordered Pillow covers from Wakefit on 11th of May 2022, which was supposed to be delivered on 16th of May, 2022. The delivery failed because the delivery partner (XpressBee) did not even attempt to deliver the product in first place and mentioned "Delivery address incorrect". I even ordered pillow from wakefit and it got delivered on time. I raised complaint with wakefit to look into it on priority and today it's been more than 2 weeks and even after chasing and calling wakefit support. There is no cancel / refund initiation or solution to it. They do not update the ticket and only assure that the customer will receive response in 48hours. They are highly unprofessional when it comes to service commitment and the customer do not get his hard earned money.
I ordered Pillow covers from Wakefit on 11th of May 2022, which was supposed to be delivered on 16th of May, 2022. The delivery failed because the delivery partner (XpressBee) did not even attempt to deliver the product in first place and mentioned "Delivery address incorrect". I even ordered pillow from wakefit and it got delivered on time. I raised complaint with wakefit to look into it on priority and today it's been more than 2 weeks and even after chasing and calling wakefit support. There is no cancel / refund initiation or solution to it. They do not update the ticket and only assure that the customer will receive response in 48hours. They are highly unprofessional when it comes to service commitment and the customer do not get his hard earned money.
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Never care about customer . Worst delivery
| Website: Www.wakefit.com |
Wakefit made a hyoe with some youtube channel . I ordered mattress cutom size on 6th may 2022 . Expected delivery date on 22nd May 2022. Today its 27th May still not recived aby call fr wakefit . We ordered paying money so we need to beg for mattress . Still saying its under manufacturing . Worst network team . Customer support also worst . Pls wake up guys . Pls boycott Wakefit . Go for some good trusted brand .
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Soda undelivered
| Address: Bangalore |
ORDER202204BPulnB That’s my order number. It’s been more than a month jn manufacturing and they haven’t delivered the order on the promised date of 19th May. I placed the order a month ago. No information from the customer care team as they keep saying they need 24 hours for the past 5-6 days
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No delivery of Recliner Sofa on dlivery date
| Address: Kalyani Nagar |
| Website: www.wakefit.co/all-products?utm_source=Google&utm_medium=cpc&utm_campaign=Google-GS-BRND-ALL-Tier1-HighIntent-150321-Brand-Phrase&utm_source=Google&utm_medium=cpc&utm_campaign=Google-GS-BRND-A |
I ordered a Recliner Sofa set on 3rd May 2022 and was promised delivery of the product by 18th May 2022. Since I did not get delivery even after 18th May i contacted the wakefit support to enquireabout the delivery date and to my surprise what I found was it was not even manafactured. I was promised a escalation point with 24 to 48 hours and no contacted by then. I had to call again and again got the same response.
Till now no one is bothered to trace the delivery. Very irresponsible company and not bothered for any customer escalations.
Need strictest acton to be taken against my order and looking for the refund with compensation for the pain and anxiety that we have gone through in contacting the company.
Till now no one is bothered to trace the delivery. Very irresponsible company and not bothered for any customer escalations.
Need strictest acton to be taken against my order and looking for the refund with compensation for the pain and anxiety that we have gone through in contacting the company.
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Non delivery of product
| Address: Flat No.- 20024, Wing-20, Sobha Dream Acres |
I have cheated & fooled by wakefit
I placed order on 19th May and was informed that I will get delivery on 20th May.
Today on 22nd may, still are saying we will get back to you and we have escalated the issue.
That's all, I hear everytime
I placed order on 19th May and was informed that I will get delivery on 20th May.
Today on 22nd may, still are saying we will get back to you and we have escalated the issue.
That's all, I hear everytime
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Delayed delivery and harrassment
| Address: Bangalore |
| Website: www.wakefit.co |
I had placed an order for a queen sized 6 inch orthopaedic memory foam mattress, holding an order ID-ORDER 220205z8w4B7, from Wakefit Bangalore. The order was placed on the 11th of May, 2022. The delivery of the shipment was promised by 15th of May, 2022. When I did not hear from the company by 15th, I called to ask for an update and to my surprise the website was not updated with my order. They found the same after i provided the order Id for the order. A complaint was registered and I was told the item would be delivered the next day. Again there was no updates from their end and even after several complaints the order was still not updated on their website.
Now they are just lying and have still not delivered the order.
Very unprofessional and u reliable
Now they are just lying and have still not delivered the order.
Very unprofessional and u reliable
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Order not delivered, no update on estimated delivery date
| Address: Bengaluru, India |
I had placed an order for an engineered wood bed from Wakefit on 1st May 2022, Order id ORDER202205c1ZEyj. It was scheduled to be delivered latest by 16th May 2022. However, the scheduled day has passed and the order itself has not been processed yet and no delivery has been made. There is no update or communication on when the product will be delivered. Company should compensate me for the delay and ensure delivery asap. Also, I should be informed whether and when the delivery will be done.
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Delay in order-Irresponsibility
| Website: www.wakefit.co |
Order Id # ORDER2022054dh6Vd
I have ordered queen size Bed before 05th May.Today was tge expected delivery
There was bo update from Wakefit's side.After enquiring on the helpdesk they said it is still manufacturing.They cant confirm the delivery date.
PATHETIC SERVICE!
I have ordered queen size Bed before 05th May.Today was tge expected delivery
There was bo update from Wakefit's side.After enquiring on the helpdesk they said it is still manufacturing.They cant confirm the delivery date.
PATHETIC SERVICE!
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Delayed Delivery
| Address: Bangalore |
| Website: www.wakefit.co |
Hi My name is Libby,
So it's been a more than 10 days since I ordered the mattress and the protectors. I got the mattress but I haven't gotten the protectors and I have been reaching out to them every day. It's such a hassle and so exhausting and I have been reaching out on a daily basis. All I get is a typical reply from their customer care asking me to wait for 24-48 hours. They aren't delivering my products nor refunding my money. It's adding up to 3K and change. It's been a horrible experience and I want my money back. Please help.
So it's been a more than 10 days since I ordered the mattress and the protectors. I got the mattress but I haven't gotten the protectors and I have been reaching out to them every day. It's such a hassle and so exhausting and I have been reaching out on a daily basis. All I get is a typical reply from their customer care asking me to wait for 24-48 hours. They aren't delivering my products nor refunding my money. It's adding up to 3K and change. It's been a horrible experience and I want my money back. Please help.
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Refund
| Website: www.wakefit.co |
It has been more than 6 weeks i am trying to get a refund for my undelivered order from wakefit. The delivery was inordinately delayed and hence i had to cancel my order. Now, i am running behind them to get my refund amount. Numerous complaints have been made to their customer care. But nothing has happened so far.
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Resolved
Resolved
No Delivery of the order
| Website: wakfit.co |
I have ordered a Wakefit Dual Comfort Mattress - Hard & Soft on 14th April. It was shown that it will get delivered on 24th April. Today is 30th April and i have been following up with them almost every day.. And everytime i chat with them they ask for 24-48 hours time and nothing happens with that period. I asked for their phone numbers and when i called its showing server error.. When i asked the same in the chat, they said its a technical fault.. When i asked for the address, they said they can not lrovide me the address of the company as per thier company policy... When i asked them that if i dont get the product delivered within next 48 hours (as per their ask to resolve the matter again), will i get the refund, then they said that they cannot commit anything on that.
Now, this means, i dont have their phone number to reach to them, i dont know thier address to reach them and they cannot commit any fixed resolution as they are only asking for time each time i reach to them on chat, and if the product doesnot get delivered they cannot even commit for a refund.
As per me they are not taking my complaints seriously and i fear my hard earned money is on stake.
I ask for your help in this.
Regards,
Alakesh Bordoloi
[protected]
Now, this means, i dont have their phone number to reach to them, i dont know thier address to reach them and they cannot commit any fixed resolution as they are only asking for time each time i reach to them on chat, and if the product doesnot get delivered they cannot even commit for a refund.
As per me they are not taking my complaints seriously and i fear my hard earned money is on stake.
I ask for your help in this.
Regards,
Alakesh Bordoloi
[protected]
May 9, 2022
Complaint marked as Resolved The compalint is not resolved and still i havent got any delivery from the company.. The same things are getting repeated.. All they are doing is calling and providing a time line.. But there is no delivery happening. The company do not have any value to their words.. Below was the complaint i have submitted earlier - kindly help..
"I have ordered a Wakefit Dual Comfort Mattress - Hard & Soft on 14th April. It was shown that it will get delivered on 24th April. Today is 30th April and i have been following up with them almost every day.. And everytime i chat with them they ask for 24-48 hours time and nothing happens with that period. I asked for their phone numbers and when i called its showing server error.. When i asked the same in the chat, they said its a technical fault.. When i asked for the address, they said they can not lrovide me the address of the company as per thier company policy... When i asked them that if i dont get the product delivered within next 48 hours (as per their ask to resolve the matter again), will i get the refund, then they said that they cannot commit anything on that.
Now, this means, i dont have their phone number to reach to them, i dont know thier address to reach them and they cannot commit any fixed resolution as they are only asking for time each time i reach to them on chat, and if the product doesnot get delivered they cannot even commit for a refund.
As per me they are not taking my complaints seriously and i fear my hard earned money is on stake.
I ask for your help in this.
Regards,
Alakesh Bordoloi
9873725264"
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Product - Recliner
| Address: Bangalore |
| Website: Wakefit.co/Product |
I ordered a recliner on 13th Apr'22, on 22nd of Apr i received an IVR call asking for confirmation that will i be at home or not between 9 am to 10 am for 23rd Apr. I was at home will 13:30, nobody came or called me.
Then i receive a call at 16:30 for a delivery, as we weren't at home then he has taken it back.
Since then customer service people have no idea about whats happening nor able to give us any solution regarding the delivery date. Only false promises from customer service team and their supervisor.
Till date i am not aware of the delivery
my number - [protected]
Then i receive a call at 16:30 for a delivery, as we weren't at home then he has taken it back.
Since then customer service people have no idea about whats happening nor able to give us any solution regarding the delivery date. Only false promises from customer service team and their supervisor.
Till date i am not aware of the delivery
my number - [protected]
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Not delivered
Its been out of deadline yet my order not delivered
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Wakefit sofa not delivered (already crossed one week time)
| Address: Registered Address Wakefit Innovations Pvt Ltd Plot No. 277, In sub layout of Kachakanahalli, Bommasandra, 1st Phase of Jigani, Anekal Taluk Bangalore |
| Website: www.wakefit.co |
Order ID - OD[protected]
Email id: [protected]@gmail.com
Mobile : [protected]
I am have ordered Wakefit sofa product on 27th March but still it is not delivered, I tried to escalate with customer care service many times from their side they are giving the same answer it will deliver by today or tomorrow, I understood customer service team is sitting in office and providing update but they are not checking the appropriate delivery team and asking them to deliver it on time since it is already one week delay.
Email id: [protected]@gmail.com
Mobile : [protected]
I am have ordered Wakefit sofa product on 27th March but still it is not delivered, I tried to escalate with customer care service many times from their side they are giving the same answer it will deliver by today or tomorrow, I understood customer service team is sitting in office and providing update but they are not checking the appropriate delivery team and asking them to deliver it on time since it is already one week delay.
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Refund not received
I have ordered a Mattress Protector, and i have returned the product due to color constraint. It is almost a month over and i have not yet got my Refund back. Very poor response from the support team as well. No proper update No follow-ups.
They are simply harassing us with false promises.
The poor transparency of their customer service and the delay of these refunds will never attract me to Wakefit.
30 days waiting for refund is completely unfortunate. its a crime that wakefit is exhibiting.
i need help, please help me from this situation.
They are simply harassing us with false promises.
The poor transparency of their customer service and the delay of these refunds will never attract me to Wakefit.
30 days waiting for refund is completely unfortunate. its a crime that wakefit is exhibiting.
i need help, please help me from this situation.
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Defective product - napper sofa
Wakefit reluctant to replace a defective sofa . which is delivered to me . the team also not behaving good . i have bad experiences wakefit . the service product both are not good
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