Wakefit Complaints & Reviews
Baecelona Sofa is not delivered from past 2 months
I ordered a Baecelona Sofa on 13th Sep 2022 and was promised delivery of the product by 24th September 2022. I got the sofa on 4th October and it was a old product. I had logged a complaint and got a confirmation that i will get the replacement sofa on 15th October Till now i didn't get the sofa . I was promised a escalation point with 24 to 48 hours and no contacted by then. I had to call again and again got the same response. I have sent email till the level 4 escalation point no help.
Till now no one is bothered to trace the delivery. Very irresponsible company and not bothered for any customer escalations.
Till now no one is bothered to trace the delivery. Very irresponsible company and not bothered for any customer escalations.
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Product getting delayed several times
| Address: Pune |
Order Id: ORDER202210TZ9lFN
Order placed on 8th Oct, 2022
It’s annoying and sad way Wakefit treat customer. I placed two order Coffee Table and Dreamer Sofa Set. Coffee table estimate delivery date was 14-0ct but unfortunately it got delayed and delivered on 17-Oct. I highlighted this issue in the call Centre since I was worried for my Dreamer Sofa Set. Issue was escalated to escalation manager talking to them is big challenge, Highlighted several time to deliver Dreamer Sofa Set on time (estimate date was 23-Oct), but Wakefit failed to deliver the product, escalation manager wanted two days to get it resolved but again they failed and delayed the product to 28-0ct, I received an SMS stating my Sofa set will be delivered on 28-Oct but that did not happen again, I requested to deliver the product on 04-Nov but unfortunately i see its again delayed and the delivery date is 18-Nov, past one month I’m struggling with escalation to get the Sofa set, but the escalation manger said it’s not in stock after such a long wait and they are proving other options of sofa set. No idea what is happening, Escalation managers in Wakefit give false promises and are very manipulative.
Order placed on 8th Oct, 2022
It’s annoying and sad way Wakefit treat customer. I placed two order Coffee Table and Dreamer Sofa Set. Coffee table estimate delivery date was 14-0ct but unfortunately it got delayed and delivered on 17-Oct. I highlighted this issue in the call Centre since I was worried for my Dreamer Sofa Set. Issue was escalated to escalation manager talking to them is big challenge, Highlighted several time to deliver Dreamer Sofa Set on time (estimate date was 23-Oct), but Wakefit failed to deliver the product, escalation manager wanted two days to get it resolved but again they failed and delayed the product to 28-0ct, I received an SMS stating my Sofa set will be delivered on 28-Oct but that did not happen again, I requested to deliver the product on 04-Nov but unfortunately i see its again delayed and the delivery date is 18-Nov, past one month I’m struggling with escalation to get the Sofa set, but the escalation manger said it’s not in stock after such a long wait and they are proving other options of sofa set. No idea what is happening, Escalation managers in Wakefit give false promises and are very manipulative.
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Wakefit Stargazer Recliner - Rocking & Revolving x 1
Order Id: ORDER202210mnuic4
Order placed on 3rd Oct, 2022
Total Amount charged: Rs. 15, 100
I was in urgent need & ordered recliner on 3rd October. I was assured it will be delivered on 16th October. The order was not delivered as promised. After numerous calls & chats & escalations, I was assured that the product will be delivered on 2nd November. I called multiple customer care representatives & also had a chat with couple of them to confirm if the product will be delivered on 2nd November. They assured it would be delivered and I had to stay at home and wait for the delivery. Until some time back they are again saying product will be delivered on 18th November. When asked to cancel order and initiate a refund they are saying it would take another 5 to 7 days for refund. They have been using my money since a month and assuring multiple delivery dates. They will continue to use my money. Please take strict action against this organization.
Order placed on 3rd Oct, 2022
Total Amount charged: Rs. 15, 100
I was in urgent need & ordered recliner on 3rd October. I was assured it will be delivered on 16th October. The order was not delivered as promised. After numerous calls & chats & escalations, I was assured that the product will be delivered on 2nd November. I called multiple customer care representatives & also had a chat with couple of them to confirm if the product will be delivered on 2nd November. They assured it would be delivered and I had to stay at home and wait for the delivery. Until some time back they are again saying product will be delivered on 18th November. When asked to cancel order and initiate a refund they are saying it would take another 5 to 7 days for refund. They have been using my money since a month and assuring multiple delivery dates. They will continue to use my money. Please take strict action against this organization.
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Hello Mandar, My case is also very much similar like you purchased the product sofa set from pune showroom but unfortunately it delayed several times, still it not delivered.
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Product not beimg delivered
| Address: Bangalore |
| Website: Flipkart and wakefit.com |
I had ordered a wakefit sofa from flipkart on September 29th 2022.. It was supposed to be delivered by October 24th. The flipkart page even showed that the product has been shipped on 17th October to my address.. I had called up flipkart on 24th October and asked about delivery, they answered that the product has been shipped already and kindly wait for 2 days.. After two days when i contacted wakefit, they are telling that they have NOT YET DISPATCHED ANY PRODUCT AS THE DELIVERY PINCODE IS NOT SERVICEABLE IT SEEMS.. This they are telling me after 1 month of order date.. On asking them why it has beern updated on flipkart as shipped on 17th, they are telling that its flipkart's internal timeline.. My questions are :
1) If the pincode is not serviceable, then why is flipkart taking orders to that pincode.. It is accepting the same order to the same pincode even today also.
2) when wakefit has accepted the order on 29th September, and it knows that the pincode is not deliverable why has it not informed me or flipkart.. I could have cancelled the order earlier and saved 1 month of my time.
3) why is flipkart updating lies on their platform that the product has been shipped when clearly it has not been shipped by wakefit..
4) why is there no coordination between the seller and the flipkart team.. This is causing so much of problem to us, the customers..
1) If the pincode is not serviceable, then why is flipkart taking orders to that pincode.. It is accepting the same order to the same pincode even today also.
2) when wakefit has accepted the order on 29th September, and it knows that the pincode is not deliverable why has it not informed me or flipkart.. I could have cancelled the order earlier and saved 1 month of my time.
3) why is flipkart updating lies on their platform that the product has been shipped when clearly it has not been shipped by wakefit..
4) why is there no coordination between the seller and the flipkart team.. This is causing so much of problem to us, the customers..
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Payment Issue
I Have Cancelled My Oder Onth OStober And Not Yet Received PAyment 25th Oct 2022 They Are Telling ME PAYMENT GATE ISSUE Its AllReady 21 Days
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Delivery
Ordered mattress and bed on 5th of Oct. Today after 17 days still they have not delivered. After calling customer care they ask to wait for 24 hours and after waiting they again make us wait 48 hrs. This is just ridiculous and fraud. Wakefit used my money for 16 days.
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Sub standard Mattress not getting picked up
| Address: Karnataka |
| Website: wakefit.co |
I purchased an orthopaedic mattress from Wakefit.co in early oct and decided to return the product after 5 days o[censored]se as the product is sub-standard one. My return request was approved on 6th Oct and since then I have been waiting for the Pickup. The customer service team keep escalating the matter to the Manager and the manager keeps giving you false hopes and promises. Even the logistics partner Delhivery sends you a text that it will be picked up today but that never happens. They are a fraud company looting people off their hard earned money against their sub-standard products. Avoid purchasing any product from Wakefit at all costs.
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Product not delivered-paid for the mattress
I ordered a mattress in wake fit for Rs.16, 000/- on aug 26 2022. Assured delivery date was oct 11 2022 but its has been more than 5days there is no update or response from wake fit. They give wrong commitments and make me wait for 24hrs, then 48hrs with is no use. I asked them to cancel the product and to refund of my amount but they say there is no option to cancel the order and refund the amount. Kindly take action wafe fit is a worst and cheating company. They dont value the customers and make them undergo stress.
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FAKEFIT - They don't deliver the product
| Address: Hyderabad, Bangalore |
| Website: Wakefit.co |
I ordered 2 mattresses worth 18, 000 rs, on Sept 9th 2022. Its almost a month and they didn't deliver the product.
Here my address is just 4 kms away from the hyderabad kandlakoya warehouse and it lies in the same pincode 501401.
I daily receive a message stating that the products shipped and delivered today, but it doesn't get delivered.
I waited for 2 to 3 days and later upon calling to the executive they don't know anything about the product status and they just ask me to wait for 24 to 48 hours. And I get the same reply on every call.
Out of 10 calls with 10 support executives None of them were able to resolve and they closed the issues saying it'll be delivered.
This is not wakefit its Fakefit
Here my address is just 4 kms away from the hyderabad kandlakoya warehouse and it lies in the same pincode 501401.
I daily receive a message stating that the products shipped and delivered today, but it doesn't get delivered.
I waited for 2 to 3 days and later upon calling to the executive they don't know anything about the product status and they just ask me to wait for 24 to 48 hours. And I get the same reply on every call.
Out of 10 calls with 10 support executives None of them were able to resolve and they closed the issues saying it'll be delivered.
This is not wakefit its Fakefit
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Bed
| Address: 201,Naksh |
HeadCot break within 90days, No response from customer care, they are passing our time by rescheduling emails and after warranty period, they ask us to do the service by charges
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Mattress not getting picked up
| Address: Wakefit Innovations Pvt. Ltd. Address: 3rd Floor, Umiya Emporium, 97-99,Adugodi, Tavarekere, Opposite forum Mall,Hosur Road, Bangalore 560029, India |
| Website: Wake Fit |
Dear Sir
We have purchased a mattress from wakefit. it arrived in 40 days after constantly calling the customer care.
I revieved it last month. The quality is not at par, as the comfort of wakefit mattresses we have experienced earlier. so, we filed for return the same day, i.e. 19th Sept. 2022.
It has been four days now, every day I am calling the personnel you have deputed for collecting the mattress, Mr. Pradeep Sahu, but, he gives one excuse or the other. I am a working professional, I have volunteered to take half day leave from office as the Mr. Pradeep Sahu said he can not come after 6 PM. The mattress is occupying my whole living room. I cant invite any guest. we, the family members are also experiencing difficulty in moving around.
I have tried the customer care number, and lodged a complaint. They said, the mattress will be collected till 24th. That huge mattress is occupying my whole living room I have to bear it two more days. It is not expected from a reputed company like wake fit.
You are requested to get the mattress collected immidiately.
Thankls and Regards,
Dr. Maryam Sarwat
H.No. 1302, Tower D, Amrapali Saphhire, Sector 45, NOIDA,
Mb. No. [protected]
We have purchased a mattress from wakefit. it arrived in 40 days after constantly calling the customer care.
I revieved it last month. The quality is not at par, as the comfort of wakefit mattresses we have experienced earlier. so, we filed for return the same day, i.e. 19th Sept. 2022.
It has been four days now, every day I am calling the personnel you have deputed for collecting the mattress, Mr. Pradeep Sahu, but, he gives one excuse or the other. I am a working professional, I have volunteered to take half day leave from office as the Mr. Pradeep Sahu said he can not come after 6 PM. The mattress is occupying my whole living room. I cant invite any guest. we, the family members are also experiencing difficulty in moving around.
I have tried the customer care number, and lodged a complaint. They said, the mattress will be collected till 24th. That huge mattress is occupying my whole living room I have to bear it two more days. It is not expected from a reputed company like wake fit.
You are requested to get the mattress collected immidiately.
Thankls and Regards,
Dr. Maryam Sarwat
H.No. 1302, Tower D, Amrapali Saphhire, Sector 45, NOIDA,
Mb. No. [protected]
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Delay in Order by 1 month
| Address: Bangalore |
I ordered one L shaped 6 seater sofa on 15 Aug'22. It is now one month complete but still I don't received the product. The product which I ordered is not even a customized product, it is a standard product.
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Item is missing in my delivered product.
| Website: Wakefit.co |
I have ordered 6 seater sofa. But, in the delivered product single seater is missing. This was not informed before delivery of the item.
I have escalated this issue multiple times with wakefit. But, they are extending the time and not resolving the issue.
Kindly resolve my issue.
I have escalated this issue multiple times with wakefit. But, they are extending the time and not resolving the issue.
Kindly resolve my issue.
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Wakefit XpertGRID Large Mattress
Said mattress was ordered on 13th Aug 22, and still not delivered today 11th Sep 22.
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Order Sofa on july 25th after I waited till Sep 8th they called it saying operational error
| Address: Hyderabad |
Order Sofa on July 25th delivery date promised in between Aug 26 to Sep 05th...I waited for that time...without intimating me they canceled the order by saying it was an operational error...no refund is provided yet and my money is stuck with them for two months...Don't trust THIS WEBSITE..they are just stealing money by promising false delivery dates..if we ask for the order they will cancel it. if we ask refund they will show stars to us...this fake company cheated me twice...Now I thought I would fight with the cheating brand legally...
Don't waste your money on this ### 99% they won't deliver orders.. if you have 1% luck then go for this waste company.
Don't waste your money on this ### 99% they won't deliver orders.. if you have 1% luck then go for this waste company.
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Order not delivered even after waiting for 8 days
| Website: www.wakefit.co |
I placed order on 30th Aug. it got on out of delivery status on 6th sept. on same day i waited till eod and called customercare. he said it will get deliver till 9 pm else max 24 hrs. again on next day i waited and raised complaint on customer care . he said it will definitely deliver in 1 hr or tomorrow morning. on next day again i called Customer care now she is saying that to wait for 2 more days for delivery update. there is no next steps . no place where we can raised this issue other than customer care. worst service ever. its really frustrating and ignoring customer after taking money. still my issue is not resolved
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Installation incomplete with the missed parts
| Address: Wakefit |
| Website: Wakefit.in |
I have ordered 3 door wardrobe on August 23 for 11.5k . I. Have received the product on September.. At the time of installation carpenter is saying there is a part missing needed to attach left side of drawer.. Then he not able to complete the installation.. He said me to raise complaint and went away.. I am still keep on working on my issue to get resolve.. Every time wakefit customer support giving me false hope that the problem will be resolved in 6 working days or 8 working days.. No one is giving correct solution.. Very upset. Worst experience.. Even paid. Still waiting for the work to be done.. Online cheaters.. Wakefit.. Pls consumers wakeup! Not from this wakefit anymore..
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Product not received
I had ordered two set of pillows and queen size mattress from wakefit online. I placed an order on 6th august 22 and was expecting to receive it between 14th to 17th august. I received the mattress but never got the set of pillows. All this while i have been trying to call them and get an update but was told wait for 24 to 48 hours. Everytime i had to give them a call, no initiative was made by the wakefit team. Till today 2nd of September, I haven’t received my product.
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Matteress, Protectors and Queen Size Bed
I have ordered a Wakefit Matteress from wakefit site. Alongwith Matteress I have ordered a Protector as well. After use of 18-20 days, I raised a request to return the Matteress as it was not comfortable for me and my family. Return request was accepted for Matteress on 20th August. I have also asked for return of the protector which I purchased alongwith Matteress but they are denying to return it. What is the use of protector when I am returning the Matteress.
Also I have bought one Queen Size bed from their Site.
The bed was delivered on 4th Aug and got installed by 7th August. During installation their Carpenter told me that Headboard is damaged and I should raise a replacement request which I raised on 8th August.
Since 8th August, I am the only one who is constantly following up with the company no representative called back. Whenever I called or raised my concern for Bed every time I have been told that in 24-48 hours someone will connect with me and my replacement will be done in 7-10 days. It's been over 21 days, there is no replacement done. When I asked them to return it back now they are saying as per Company Policy they can not return after 10 Days.
First they asked me to wait for 7-10 days for damaged board replacement and now they are saying they can't return it.
I am really being cheated by this company Wakefit.
Kindly help. I have my mails sent to them. If required I will share it publicly.
I just want that they should take back entire products and refund my money. Also I urge others not to buy any products from them.
Also I have bought one Queen Size bed from their Site.
The bed was delivered on 4th Aug and got installed by 7th August. During installation their Carpenter told me that Headboard is damaged and I should raise a replacement request which I raised on 8th August.
Since 8th August, I am the only one who is constantly following up with the company no representative called back. Whenever I called or raised my concern for Bed every time I have been told that in 24-48 hours someone will connect with me and my replacement will be done in 7-10 days. It's been over 21 days, there is no replacement done. When I asked them to return it back now they are saying as per Company Policy they can not return after 10 Days.
First they asked me to wait for 7-10 days for damaged board replacement and now they are saying they can't return it.
I am really being cheated by this company Wakefit.
Kindly help. I have my mails sent to them. If required I will share it publicly.
I just want that they should take back entire products and refund my money. Also I urge others not to buy any products from them.
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Contacted multiple time about 3 door wardrobe I didn't get refund
| Address: Bangalore |
| Website: www.wakefit.co |
I Ordered 3Door Wardrobe with drawer, Mirror and Hangind space on 31st July 2022, There is no option to modify the order so I cancelled this order and purchased 3Door Wardrobe with Extra Drawer. 13th Aug I got message from wakefit mentioned that Refund successfully processed from their end it should reflect within 3-5 days. After that contacted customer care multiple time and shared bank statement also, Every time within 24 hours it will reflect. Almost one month from cancellation but not yet credited the refund amount.
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I did not receive my sofa, struggling to get refund
| Address: Wakefit Bangalore |
I didn't get the sofa which I ordered due to staircase width issue. Still, they have marked my sofa as delivered. I'm calling everyday for nearly 20 days now, no response from Wakefit, neither they initiated refund. Highly disappointed.
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I'm complaining about return request of wakefit matress and I didn't get refund
I have raised the return request for wakefit matress on Flipkart. From 24 August 2022 i called everyday to wakefit customer care, they used to told me that I will get call for return request within 24 hours, but neither I get called not i get my refund money back. They are just round things up. I am totally unsatisfied with this type of service.
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13-Aug-2022 onwards I called for the same. Sent lot of mail including escalation team. Didn't credited money back. Keep on telling 24 hours.
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Resolved
Resolved
Office chair - aries
| Website: www.wakefit.co |
I bought this office chair from Wakefit on 2021 july. the screws were lose from the beginning. we had to shift to another location in the meanwhile. I had raised a complaint on 2022 june asking for someone to address this issue but we got to know there was a crack in the backrest. I had in the very same day told about the change of address. They said they will resolve in 24-48 hours. someone called back after my humungous follow-ups on the status. They said the backrest wont be covered under warranty and that i had to pay Rs 600 and i did immediately since i dint want to risk sitting on the broken chair. I was hoping someone will be responsible enough to address this. But again after multiple follow ups, the executive had gone to my old address. i raised again to the customer care people to update their records abt my new address. I am getting a call after few days that my complaint cannot be resolved since i have "moved to another location within the same city". So according to them, once we buy the product we should not move out of the same house. What kind of rule is this.. i had tried to reason out with them. They constantly say the service is not provided in this area. There is a wakefit showroom just 5 mins drive from home. They also say they cannot do this service. There is something fundamentally wrong with this company. I have asked them to finally refund the money since i lost my argument with a bunch o[censored]seless people . I hope i get this money refunded. I dont know how many decades it might take.
Aug 22, 2022
Complaint marked as Resolved the number is Team Wakefit
988 3333 123
I have shared my last correspondence here.
Swetha Nagarajan
Sat, Aug 13, 1:44 PM (9 days ago)
to balaji, wakefit
The response from wakefit is very poor that I had never imagined..
I raised this request more than 3 months ago..also updated the customer care about my change of address the day I made my first call.
Made payment for the spare part that broke since it was not covered under warranty, 2 months back.
After 3 months I'm getting a call today that the request cannot be processed since we have "moved to a new house"..
What kind of policy is this? A customer buys a product and they should stay in the same house as a rule? If we shift, we cannot get the product repaired even after making necessary payment for the spare part?
I need an explanation else I'll post it on social media.
The issue needs to be resolved immediately.
Appalling customer service
On Sat, 13 Aug 2022, 1:01 pm wakefit, wrote:
Wakefit Support
Hello,
You recently logged a ticket with a subject of installation issue with us. This e-mail is to advise you of an update to that ticket.
The following comment was added to ticket [wakefit-943716]:
Dear Customer,
Greetings from Wakefit!
We understand you have a concern with regard to the product Wakefit Aries Medium Back Study Chair, about the order number ORDER202107NBtEJV.
As per the telephonic conversation, sorry for the inconvenience caused to you. We have escalated the issue to get it resolved on priority. Once we receive the update we will get back to you.
Please feel free to contact us if you have any queries between 9:30 AM - 7:30 PM Monday to Saturday. We will be happy to help you.
Regards,
Team Wakefit
988 3333 123
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting http://api.wakefit.co/helpdesk/view/[email protected].
Regards,
wakefit
[email protected]
This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error.
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Endless delays in delivery, without any intimation
First ordered WakeFit Napper models on 25th Jul 2022, with an estimated delivery of 15th Aug 2022 (=20 days). There was no update from them during the entire duration, I called 2 times only to find out they wouldn't be able to deliver.
Thereafter, a series of calls and emails have gone from my side and there is no forthright response, just empty promises. They want consumers to wait for 60 days for delivery, whereas everybody else in the market delivers under 15 days or so.
I would like honest written updates on the product, as I am losing time.
ORDER202207XohEzh
Thereafter, a series of calls and emails have gone from my side and there is no forthright response, just empty promises. They want consumers to wait for 60 days for delivery, whereas everybody else in the market delivers under 15 days or so.
I would like honest written updates on the product, as I am losing time.
ORDER202207XohEzh
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Resolved
Resolved
Product is out for delivery but is not delivered.
| Website: www.wakefit.co |
I ordered a Mattress from https://www.wakefit.co/ on 6 August
Wakefit Orthopaedic Memory Foam Mattress
(78x48x8 inch) / (198.1 x121.9 x20.3 cm)
The order was out for delivery on 8th August and I got the message that it will be delivered on that day but I didn't receive the product.
When I called the next day, they told me that there was some issue and it will be delivered the next day and again not delivered.
Then on contacting again, they told that there was a logistic issue and it will be delivered within 3 days and after 3 days too, there was no response.
On 12th August, I got a call and mail from them that it will be delivered within 24 hours and again after 24 hours, I didn't get my product. On calling again, they told me that there was a vehicle breakdown and the product again went back to the warehouse. On 13th August, it again became out for delivery and was not delivered. On calling on 14th August, they told me that it will be delivered today but I didn't get it on 14th August too.
This is a prepaid order and I haven't received my product till now. Every day, they tell me that it will be delivered on that day and I do not get the product.
This is my worst online shopping experience and they have the worst customer support.
I want my product as soon as possible.
Please help resolve my query and deliver the mattress at the earliest.
Wakefit Orthopaedic Memory Foam Mattress
(78x48x8 inch) / (198.1 x121.9 x20.3 cm)
The order was out for delivery on 8th August and I got the message that it will be delivered on that day but I didn't receive the product.
When I called the next day, they told me that there was some issue and it will be delivered the next day and again not delivered.
Then on contacting again, they told that there was a logistic issue and it will be delivered within 3 days and after 3 days too, there was no response.
On 12th August, I got a call and mail from them that it will be delivered within 24 hours and again after 24 hours, I didn't get my product. On calling again, they told me that there was a vehicle breakdown and the product again went back to the warehouse. On 13th August, it again became out for delivery and was not delivered. On calling on 14th August, they told me that it will be delivered today but I didn't get it on 14th August too.
This is a prepaid order and I haven't received my product till now. Every day, they tell me that it will be delivered on that day and I do not get the product.
This is my worst online shopping experience and they have the worst customer support.
I want my product as soon as possible.
Please help resolve my query and deliver the mattress at the earliest.
Aug 16, 2022
Complaint marked as Resolved It was delivered today
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Refund not yet initiated
| Address: Hyderabad |
| Website: www.wakefit.co |
I have order wakefit fitted bedsheets.. due to poor quality I have return.. but still they are saying product not received even I have return on July 14th.
When I am busy they will call every two days.. for ticket update.. but no one working as expected.
This not at all expected.. just single item they are not finding... in the inventory..
Ticket: wakefit-967985
Order no: ORDER202206taKA3H
Not sure wakefit what they are doing.. this is really bad experience.
When I am busy they will call every two days.. for ticket update.. but no one working as expected.
This not at all expected.. just single item they are not finding... in the inventory..
Ticket: wakefit-967985
Order no: ORDER202206taKA3H
Not sure wakefit what they are doing.. this is really bad experience.
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Office chair
| Address: Kandala Shashidhar reddy , 1-4-249/102/1/E5 Padma Nilayam , Balaji Nagar,Suryapet, suryapet, Suryapet, Telangana - 508213 |
| Website: www.wakefit.co |
Ordered on 24th Jul, 2022
Wakefit Cliff Medium Back Office Chair (Black & Blue)
x 1
MRP ?9, 499
Offer price : ?3, 705
61.00% OFF, Saved ?5, 794
Order status : Confirmed On Hold
After 2 weeks of ordering office chair from wakefit which order was confirmed, I got a call from wakefit management team telling with threatening voice " Your selected product was out of stock you can cancel and get refund "
So, I begged them you can't threaten me like this please check my previous orders, I trust wakefit and my family is eagerly waiting for the chair to be delivered as I got this for the best deal by barrowing money from my dad.
then they offered me an exchange of product which was not looking similar to my previous ordered chair.
Then I told them instead of that chair I asked "Draco Medium Chair " which was looking similar.
Then team told we will get back to you on this soon
and no one had followed up.
My observations : my confirmed order has been hold Now the Draco chair which I selected was removed from this catalog and all the prices were increased
I would like to take a strict action on this complaint .
Looking for help
Shashidhar
[protected]
[protected]@gmail.com
Wakefit Cliff Medium Back Office Chair (Black & Blue)
x 1
MRP ?9, 499
Offer price : ?3, 705
61.00% OFF, Saved ?5, 794
Order status : Confirmed On Hold
After 2 weeks of ordering office chair from wakefit which order was confirmed, I got a call from wakefit management team telling with threatening voice " Your selected product was out of stock you can cancel and get refund "
So, I begged them you can't threaten me like this please check my previous orders, I trust wakefit and my family is eagerly waiting for the chair to be delivered as I got this for the best deal by barrowing money from my dad.
then they offered me an exchange of product which was not looking similar to my previous ordered chair.
Then I told them instead of that chair I asked "Draco Medium Chair " which was looking similar.
Then team told we will get back to you on this soon
and no one had followed up.
My observations : my confirmed order has been hold Now the Draco chair which I selected was removed from this catalog and all the prices were increased
I would like to take a strict action on this complaint .
Looking for help
Shashidhar
[protected]
[protected]@gmail.com
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Mattress delivery issue
| Address: Banglore |
| Website: www.wakefit.co/home2 |
I have ordered a orthopedic mattress and they promised it will be delivered by August 7th and today is August 9 and still I haven't received my order...all of sudden i received a text message stating that my order is delivered but I didn't received any product i demand wakefit to deliver my product as soon as possible
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Delivery for Napper 3+2+1 sofa
| Address: Sarath City Capital Mall, Unit number: 2F-113, Second, Gachibowli - Miyapur Rd, Whitefields, HITEC City, Kondapur, Telangana 500084 |
| Website: www.wakefit.co/home2 |
Wakefit order id - ORDER202207Ahnx7i
Order Placed: 9-JUL-2022 2:46 PM
Delivery by 3 - 5 August, 2022
Whenever I try to contact them for the status they mention that there are operational delays and it is going to take longer and they do not know any ETA.
I always keep hearing 24-72 hours but NO ONE gets back.
Paid in EMI and I have started repaying the EMI but there's no sign of the product delivery.
What shall I do?
Order Placed: 9-JUL-2022 2:46 PM
Delivery by 3 - 5 August, 2022
Whenever I try to contact them for the status they mention that there are operational delays and it is going to take longer and they do not know any ETA.
I always keep hearing 24-72 hours but NO ONE gets back.
Paid in EMI and I have started repaying the EMI but there's no sign of the product delivery.
What shall I do?
View replies
After several calls, wakefit now says they need 10 BUSINESS days more to try and deliver. Even though they are not sure.
They removed the option for canceling the order from the website too.
pathetic customer service as they are a bunch of robots reciting the same statements time ad again
They removed the option for canceling the order from the website too.
pathetic customer service as they are a bunch of robots reciting the same statements time ad again
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Wakefit Sheesham Storage King Bed
| Address: Bangalore |
| Website: www.wakefit.co |
Hi,
We had ordered Wakefit Sheesham Storage King bed which was supposed to be delivered on 8 July but was finally delivered after several call up on 17 July.
However the delivered bed had manufacturing issue and could not be build up hence again ticket was raised for replacement.
After several follow up, sharing of pictures, video taken by their engineer, the replacement bed was delivered on 24 July.
But again this bed also had same manufacturing issue and could not be build up.
Again the engineer took the video and photos and still till date no bed has been delivered.
On calling customer executive, they always say that we have escalated and will get update in 24-48 hours.
I DONT understand what is the purpose of escalations when no one reaches back and it has been more than a month and still we cant get appropriate furniture.
Such pathetic customer service and unable to understand how can someone deliver wrong product twice.
What is the entire company doing and how are they handling their operations if they are repeating the same mistake and on top of that such poor quality customer service.
Full payment is taken in advance and then customer has to run behind for getting their item and service.
We had ordered Wakefit Sheesham Storage King bed which was supposed to be delivered on 8 July but was finally delivered after several call up on 17 July.
However the delivered bed had manufacturing issue and could not be build up hence again ticket was raised for replacement.
After several follow up, sharing of pictures, video taken by their engineer, the replacement bed was delivered on 24 July.
But again this bed also had same manufacturing issue and could not be build up.
Again the engineer took the video and photos and still till date no bed has been delivered.
On calling customer executive, they always say that we have escalated and will get update in 24-48 hours.
I DONT understand what is the purpose of escalations when no one reaches back and it has been more than a month and still we cant get appropriate furniture.
Such pathetic customer service and unable to understand how can someone deliver wrong product twice.
What is the entire company doing and how are they handling their operations if they are repeating the same mistake and on top of that such poor quality customer service.
Full payment is taken in advance and then customer has to run behind for getting their item and service.
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