BYJU's Complaints & Reviews

About approax 3 month back I had mailed for cancellation of my subscription for my kid named Aditya Raj. I had mailed within the stipulated... Register Mobile Number=[protected]
Because I was not able to pay installment.
Please a Humble request

We purchased byjus by their member they say live classes of 12th or jee mains and jee advance but they give only recorder videos and said that u have to pay extra we agree that time but now we have critical financial condition now my father is no more and my mom job is on hold from their job because of the covid 19 and we don't have enough money to give money of emi of byjus bit they create pressure on us to give installments we told them our condition but they said u will have to pay the fine also we are not in any condition to give their emi

Please help us byjus

U can take back your order please help us

I want to change byju's TAB

Date :14/11/2020
Respected sir/madam,
Subject:Regarding EMI amount
As per telephonic conversation of byjus officials I am here to state my opinion about not paying EMI amount.
1.In the beginning of October month itself we requested your byjus officials about cancellation of byjus EMI and refunding the amount. (Documents attached)
Your officials told me in phone that you have paid 5 installment regularly and remaining 7 months no need to pay . They also told me that if any poor students are there you can give the tab and also related books.
Every time phone from byjus finance department officials they are asking the proof regarding the telephonic conversation. How can each time record the voice of all the officials? I am always believing in BYJUS company .Is it necessary to record the voice each and every time. Please inform me.
One thing I knew that BYJUS is recording the conversation of customers. So it is capable for BYJUS company to get the call details and also the recorded information.
For me it is very difficult approach your office during this COVID time. I am in UDUPI district 500km away from Bangalore.
I gave genuine reason for cancellation of EMI and refunding also.
I knew that BYJUS always give utmost care for his customers, students and parents.
My son not at all watching your BYJUS APP from last 3-4 months. The product is not satisfied for my son. Because It is meant for IIT and JEE.But not for Karnataka CET.(Complaint already raised in the beginning itself document attached). Initially I requested for 30, 000. But forcibly they gave it for me for RS.65000. If the product is not using and watching the BYJUS videos why should I pay the EMI. BYJUS company is capable to see how many videos my son watched so far.
The above statements I have given is true. I hope that definitely you will resolve my problem.
I am Senior faculty in computer science department in government of Karnataka having 25 years of experience. Every year I am teaching nearly 500-600 students.
I hope that you will resolve the problem.
With regards
From ganesh v r student samsung tablet class-11-12 10"wifi ref id:[protected] byjus[protected]
s/o Ravindra k v senior computer science lecturer
phone numbers of byjus officals is attached

Byjus service is not good enough to learn our child. We want to discontinue the service. Already sent the email to discontinue it, but they are not responding. Need to close it this service with effective from October month.

About one month back I had mailed for cancellation of my subscription for my kid named Kaustubh. I had mailed within the stipulated timeline of one month.

Still no response from Baiju. My child is only 5 years old and unable to catch up your courses. So, I have decided to cancel it.

Please cancel it immediately..Two ref no given to me kn my mail 1st one is 13856143 & second one is 14767349.

Cancel it immediately and process my refund.

Mh no-[protected]

Hi

I m ershad Ahammed parent of shahinsha
I m a customer of byjus learning applications
the educational counsellor of byjus learning applications told me that “*There is 15days cancellation period is there you can the use the product if your not interested in byjus product you can cancel the product*”

*I saw the samething what the counsellor told me in the byjus cancelation policy*

So i trusted byjus applications and sales person is know to me also I purchased for a class of 4to8 at
*RS 135000*

Educational counsellor told me to pay 5000rs and he told me rest 130000rs will take it as loan so that i you can pay a EMI Of 10833 for 12months
Education counsellor convinced me any how !!!

Shahinsha is my own blood bother son my brother insisted me that not give a number of my brother wife so *i insists the sales person to give a number he is known person to me so he given a number to use*
So i used it

*”I got a product on 13th may after using your product *”
I used the product for 2, 3days on dat time student is facing severe headache while using tablet
He is a migrant patient too

On dat itself i called sales person to cancel it he told use for somedays also if not intrested we can cancel the product

As per sales person insisted i used the product student is facing severe headache so
I cancelled the product in time period were byjus given
I called byjus cancelation team for cancellation
I m not getting any response from your team once i called your team
One *Miss aiswarya* the person spoke to me that problems will be sorted in 2days it almost 60days I didn’t get any response from cancellation team

*I called the educational counsellor he told that call to cancellation team again i called cancellation team they told me to talk to educational counsellor. finally now cancellation team somebody will pick the call and says that we will be arranging call back soon and they will disconnect the call since now I didn’t get any call from your side*

Nobody picks my call now i m getting a call from byjus finance team for the payment i m not ready to pay a single paise for useless product

From my account money is debiting for *the useless product which i m not using*

I m calling daily 5to 7times continously for past 2months for cancelling the byjus product
I m not getting any response from your side

They told me reason dat they didn’t spoke to the student thats why we are not giving cancelation

I m telling you clearly if you want i will arrange to talk with student and if you want you people can sent a team to my home for further verification

Since 2months over I didn’t get any response from rentension team i need my cancellation updates soon its upcoming 3rd months of my emi i will never pay a single paise for this non using product

I need a immediate update for my cancellation

I will attach a id card of the student for the clarification
U can call the school for further verification

I need a cancellation of byjus product

With regards

Ershad Ahammed
[protected]

Hello sir
I got purchased Byjus Tab for my son Vihaan kulkarni class 4 . At starting of gradeing 4 His tab has some issue in its software it is not signing in and giving error msg like couldn't sign in google account and with out signing byjus program is not working properly. It is not opening.

Please stop sending promotional messages to [protected]. It's really annoying. I get a SMS three times every day... Please take some action.

Thanks

Myself Rajesh Shivhare, father of Koyal Shivhare(BYJU's student), actually her byjus tablet screen was broken and we condulted our mentor for this but there was no response from your side.So we request you to look into our complaint and solve it as soon as possible.

Rajesh Shivhare([protected])

My tablet was not working well so i want to replace my tablet but when i call my metor she say something and manage so please i request please replace my tablet And in starting also it was hanging but no one responded

The advertisement on Television of BYJUS is not feasible. They are directly Critising the Schools. Performance is not depend upon Tushion... Why they are promoting Tushions as compare to schools directly.

I subscribed the product for class 8, 9 and 10 for my kid. Paid down payment of 5000. Was promised the product delivery in 15 days. Even after following up for 2 months, they didn’t deliver the product. Finally I gave up and sent them mail for cancellation. After that it’s been 6 months, I keep getting calls from finance for
Money. I stopped paying the EMIs. This is a clear case of cheating and harassment.

I have order BHLP course on 22nd october and within 24hrs i have called the cancellation team to cancel my order and refund the money. After two days they gave me a ticket number saying our senior manager will call you to resolve your issue. But that concerned department did not call back, but the mentors and counsellors did. They were just asking the reason for my cancellation but not giving my refund. I have made more than 10calls to the cancellation. But everytime they say the same thing that our senior manager will call you back in 4hrs, but that 4hrs never ends. Please help me to get my refund.

Sir,
I am Ayushi Kulshrestha and i am persuing byju's ias tablet course
i want you to please understand and cancel my subscription which I'd avail for. I got my tablet on 15th Feb. 2020 and my monthly EMI date is 7th of every month.
my problem is that i can't get focused completly. i want to concentrate on my engineering first and i don't want to continue this course anymore.
so, kindly cancel my subscription .

i can't pay you or more EMIs due to my low financial situations and i am closing my bank account also.

Thankyou

With respect to the above stated subject, I Pankaj Patel the student of byju's the learning app(I had taken 3 years course from this application ie, 10th, 11th and 12th) request you to change the learning course from commerce to Arts or optional IAS coaching. In past when I was in 10th standard I had chosen commerce stream, but I was not comfortable with the app. So I had raised the request of return under the 15 days return policy, but the customer care did not accepted my request. Instead, they had provided some discount in the price. Now in future I had thought of changing the stream from commerce to Arts for the further preparation o[censored]PSC exam for IAS, but by talking to my mentor I came to know that the course of Arts is not present in this application.Though it was told in past that they would change the course if needed in future. So the money is getting wasted. Therefore, by changing the courses of 11th and 12th commerce to the course of IAS coaching you can help me. PLEASE DO THE NEEDFUL.

Note: Byju's had committed us to change the course as per my requirement and fourcely given it and now not getting any support. Please support on it otherwise will register consumer complaint.

Dear team,

This is to bring to your notice that I have ordered Byjus premiun product oder no-SSO1-[protected] Dt. 05/10/2020 for Rs. 65000/-. Out of which Rs5000/- was paid on 26/09/2020 to think and learn pvt ltd and 60000/- was to be paid in emi for Rs. 5000/- each for 12 months and order given on 29/09/2020. Loan from IIFL was authorised on 05/10/2020.I have opted for cancellation and refund of course 0n 08/10/2020 through e mail JEE ID-[protected]. I have asked for cancelletion of course well within 15 days of receipt of course material and confirmation of loan. Therefore, you are requested not to disburse loan and if it is done, then take up the case to get bank your loan amount as cancellaton of course is under progress. As per remarks received from byju cancellation ticket no[protected] on 09/010/2020.

I have registered for upsc course in byjus, I received the tab but it was not suitable for me so I asked for cancellation to my counseloron the 3 rd day . He called me and said he send a mail to the cancellation team and told me thet he will postpone EMI for two months so that he can exchange this course with some other student. He told there is no cancellation policy but he will try to help me. After two months I got calls from finance, then only i came to know that he didnt send any mail, he fooled me. I didnt recieved any books and send that tab back . I approached the byjus team, but they are also trying to fool me. I dont have any of their products, but I am hetting calls from financ team

I had made complaints many time to byjus as there norms regullarly at there email. but there is no satisfied answer given by them, i have all screen shots and my written application as proof. they are big cheater and total making fool. plz do not use its services

I bought the 11th 12th course for my child, and i didnt got what i was promised, there is no mentor support, we dont get a call back, its total money waste, i heard from manny people how they manipulate you to pay huge loans for a 2rs product, i only get calls from some unprofessional people for money, i mailed 100times, please help me to get cancelled this product
Registered email-arun.[protected]@gmail.com