BYJU's Complaints & Reviews

We ve purchased byju's for 15 days trial . Within 15 days we informed them we dnt need it and sent mail. Nothing happend. We are constantly following up with them. And they behaving like crooks simply saying higher authority checking will get back to you wait for one weel etc etc..every month emi is taken too..Krishnanunni was the sales representative.he is not even picking the phone now....

Sir,

My son M Sarves was enrolled with BYJUS in the month of Jun 20.

The program was for three years with an option to withdraw anytime during course after deduction of fess for the period of course attended by my son.

Inspite of repeated requests telephonically to mentor support number and Mrs monishita Roy and my mails to Priority support @ BYJUS, Replacement tab was not provided. Byjus has...

I took byjus and the salesman who came to home said that if you want to refund the tablet after 15 days then we will return and money will be taken on the basis of how much you have used on byjus but now they are saying that we can't refund you money...

We have bought the subscription of the product on 31 may 2020.
We are asked to mail the company within 15 days if we didn't like their product. We mailed within the time limit but even after 3 months they are calling us on daily basis for EMI payment (even on Sunday).we were told that cancellation will be soon completed but neither they have cancelled the course nor they have stopped calling us....

Just a caution note, if anybody is planning for Byjus online class please think again. Their marketing strategy is very bad. A marketing guy Asish kept calling me in the month of May 2020 to enroll my son in Byjus. During his marketing talk, he was saying that, apart from 15 days payback policy he said if we are not satisfied we can cancel anytime and the amount for the remaning duration will be refunded. I found this interesting. Unable...

They never told me that they will be deducting the money from my account automatically and I was also not informed of their policy about the cancellation beforehand. When my classes started, in the first month they had good teachers and after the trial period was over their service became completely pathetic. I told them that they can take the money for the services they have provided, but I do not want to continue with them anymore. Now...

I have placed my order (Id - [protected]) on 29th july and i have raised the cancellation request on 04th aug. But they are not cancelling my order and forcing me to pay the emi which will start from 7/9/20 since i have signed nach mandate it will deduct from my account on given date.

I have not received any product yet and now the product is no longer need so i wanted to cancel it but they are not processing my request....

My name is bhadradri chandra kiran i received a message from byjus that offer for an interview and google doc filling up and asking to download ZOOM APP is this message is from our byjus or any other frauders message ZOOM APP is now also not preferaed by government of india and also not received any mail conformation that ur slot is ready for interview from byjus only revived an text message and also not mentioned any mobile number to contact...

Hi

We have been promised while buying the service that if there any issue with device the device will be replaced for the life time of the contract ( 5 years)

I paid more than 76000 for the same and now that there is some issue with device they are mentioning that they won't replace the device and we should get it repaired.

Also I mentioned them that quality of there content is not same as what...

Byjus employee promised me that there will be rhymes and alphabets in the syallabus for my two year kid. There is not a even a single thing which is able to understand by my kid, I have been asking for the refund from past 4 months they are not even responding...

I am from jammu, i have purchased byju's product in february 2020, but till date i did not get books from byju's end. My child is not avail services of byju's product. Byju have recovering amount consciously from my end but i did not get books and other services. I want to return the product on immediately basis. I am not satisfied with the service.

Kindly return my money and take your product immediately back.
I also...

The marketing person told me that there will be online English language classes, so I took the course but there are no online English language classes conducted. Then I called the customer care they told there are no such classes in your course, same reply from mentor. Now I want my refund and cancel the course and no further auto debit from my bank account....

1. I am facing many problems from your side.

(a) Firstly, my child does understand any chapter in physics live class as I earlier told you.
(b) Secondly, All offline video and live classes in english language only, which can not be understanding fully by child.
(c) Thirdly, Dought which child ask from expert are only 15 in limit for a month.
(d) Fourthly, Tablet which I received does not support calling/Gprs...

Date 8 july, 18
Byju's employee id tnl 2oo7o7549
Came to talk to us for my child's learning program from jaipur office. We agreed over simple conversation. He took a cheque, and other bank details and accepting over monthly emi.
After a couple of days i received call from their head-office about surplus amount to be paid, after a short conversation, immediately i told them to stop the program. But when i went to bank...

I have an order of jee and neet books ordered about one and a half month before. Yet i have not received them and i tracked it but the tracking result shows "in transit" and there is no progress in tracking result. Please sort it. Make the books reach me soon....

I am just nit satisfied with byjus. Its been 3 months since i purchased but they are not responding to refund....

I have purchased your product for my two child in the year 2018. Sanchita was in 6 th standard and anay was in 3 rd standrard. At present anay is in 5 th standard.
Reference:-ticket number is 11214826 with this reference i am perusing from 29 july 2020. Before that on 6 july it is assured to be sent sd card but later on it was cancelled and not informed to me. When i contacted on 29 july 2020 i came to know.
Since 29 july i...

Dear Byjus, I raised request for cancellation with in the time period, Rakshit Naik, dragged for 11 months and saying you are not eligible for cancellation and I have call records with another employees like Nandu Gopal, they said you are eligible for 100 percent refunded as you raised 15 days before for Cancelarion. Now rakshit negligible person, irresponsible person saying j will give you concession 15000 instead of 52500, he is bargaining,...

I was changing my registered mobile number when i was logged out of my byjus account. I had done all the steps needed to relog in. Now it's asking me for an pin code send with my byjus sd card. I don't know what that pin code mean. Could you tell me from where i can get that pin code so that i can login my account....

Hi,
I have purchased their byjus tablet program for one year. I took progarm in end of 2019 to dec 2020.
But since i have took their program, they took whole fees from me in order to provide whole facilities m struggling with that every month. First half books they have sent me on jan 2020 n remaining books in aug 2020, in which still one book is pending. My students portal where i get webinar n value edition series, this portal...