BYJU's Complaints & Reviews

It is for your kind information that one of your counsellor of Kolkata named Md. Asif fraudulently mislead me to admit my child miss Nadira Yasmeen in online classes of your company and mislead me that if the classes are not up to the mark you can discontinue the course at your own will after a fortnight or next month.
I did not find your online classes up to my expectation and my child miss Nadira Yasmeen was also not satisfied with nature of online teaching by your company, so, I approached your counsellor Md. Asif for discontinuation of the course as well as stoppage of further installment to be paid to your company on mobile number - [protected], he advised me to make application at my bank branch i.e. Axis Bank Dhanbad for stoppage of installment but it is regretted that my bank did not comply my request and advised me to talk with your call centre.
When I connected customer care of your company they did not replied to my satisfaction, they told me that some IIFL company had paid full amount of the said course to your company on account of load against my name on the basis of false agreement submitted by the said counsellor, Md. Asif of Kolkata on my behalf, it is totally false as I have not signed any agreement paper with said financial company.
So kindly look into this matter and take strong action against said counsellor who fraudulently submitted false agreement on behalf of me, and initiate some concrete step to stop monthly deduction of installment from my account as well as refund of 1st installment.
Expecting early necessary action otherwise I will go to consumer forum for said fraud done by your counsellor as well as your company.
We have made a complaint to [protected]@byjus.com on 27th of November but got no response from them.

Education not satisfactory and for the refund they are not giving response. I received Byjus tablet on[protected] and the same is not up to my staisfaction so I drop mail for its return on[protected] and besides giving many reminder and mails not get my refund still i.e.[protected]. I have all mail of this communication.

Byjus at the time of product demo your authorised person Mr. Akash Mahajan commited many things but i have not shown your staff working and nature is adjustable.

your education system is also not adjustable to understand the child to how to improve our self by without teacher.

madam avni which is she told me she is a head of byjus and she from banglore and wihtout her approval i cant get my refund.
and she is saying she is not refund my amount with talk to my son. which i told her he is my son and how you say that you cant refund my amount without talking to him he is my child and for the bright future i know if it is not adjustable for my son thats why i am saying and i told him i was paid amount and it is my decision for the children but he is not adjustable so you should to refund amount without delay.

i am requesting you with more activities from my end please refund my amount otherwise i should complaint to PM PORTAL that you are harresing the parents and the children for the business through education and your business promoter person's providing wrong information for the business.

Sir In my last Email I have requested for cancellation of subscription taken for my two kids with immediate effect as even 15 days trial classes have not been initiated. But after I have sent a Email, I have received a call and they provide a assurance to give a 7 days time . They will assign a best mentor to children and make them aware about the materials and learning system of BYJU’S. I have also requested not to charge any EMI from my account. But today ECS of Rs 6667 have been presented in my account and get bounced because of Insufficient funds. This have charged me Rs 590 as fine to me and hampered my image in my bank. I have also asked the mam that in these 7days if my children and spouse are satisfied with the study pattern and don’t take it as a burden, I shall continue the subscription by payment through my Credit Card. In spite of my request, Telephonic Conversation and mail, ESC have been presented and get bounced. Please pay me the fined amount after talking to the finance department. Waiting for your response.

Hi. I am Jaswinder Singh from Amritsar. I have taken subscription for two children Harsimran Kaur and Arshdeep Singh. I have given Rs 5000 for trial classes for 15 days and all account details for EMI deductions if I want to continue after trial classes. But after receiving the material after whole month trial classes have not been initiated. This week three four classes have been initiated. But my children are not interested in continuing as they are very little and considering it as a burden. So I want to discontinue from the services. Please do the needful. Please do not deduct any EMI from my account. As even 15 days trial classes for children have not been completed yet. Please do the needful.

Dear Team,
I had availed a online Education classes through Byjus.com but the education quality is not quality which was promised by Byjus company. Now I want to refund all the assets and want to close the ECS Mandate which is still pending. Several times I have contacted with byjus customer care team but not received any proper response. Requesting your concern into this matter and close the ECS Mandate for future reference.
Student Name-Asish Panda
Reg Mob [protected]

Regards
Manas Chandra Panda
Mob [protected]
Email [protected]@gmail.com

Stop messaging me iam getting iritated i dont use it i left a year ago
STOP MESSAGING ON THIS
[protected]

Sir my daughter's lenova byjus tablet was broken by mistakely in my place there is no centers of lenova tab so I request u to recover my daughter's lenova tablet we will pay u the payment of your work please try to understand and help us sir my daughter have to prepare for competitive exams.. we very difficultly payed the amount for that subscription...
Please help us

I've purchased a product from Byju's on 06th September 2020. I've paid INR.5000/- as advance and rest of the amount as EMI on 12 month tenure. Total course is for INR.25000/-. Now I'm on a financial crisis and I don't wish to have the product as well. I don't want the product & I don't want a refund for the paid amount or I don't want to keep the product. I want the ECS automatic payment to Byju's has to be stopped from December 2020. I don't have the money and I can't pay for EMI. I can return the product to the address of the automatic payment is stopped from December 2020 onwards. Byju's support team said, they have nothing to do with the cancellation and I have to pay the rest of the amount as EMI. The due date of EMI is 07th of every month. I want this problem to be solved as soon as possible.

Regards,
Gopikrishnan

Am really upset and lost my patient with the byju’s.brought the product May 28 2020, for my daughter to learn her 7thand 8th grade. After a month I changedmy international syllabus to State board in july From the day 1 of changing the new SD Card, the tab is notworking, every time when we tried to play the video, it come out of the app.From that day nothing is working and I am advice to remove the sd card andreinsert by the byjus tech support, but tab is not at all detecting the SDcard. So again I was force to search for a Lenovo service center they said SDcard is not inside the TAB. Again I purchased a new SD card for RS.1000, even that is not detectedwhen I insert the same card in my mobile phone it say SD is corrupted.I am paying every month EMI from day registered. I neverseen such a poor service, I trusted a lot but now I feel I wasted my hardearned money. Really I want a solution otherwise wanted to take a legal actionand to social media.Subashini Ruben.[protected]
Invoice No: BYJUS[protected]

I have purchased online learning material from Byju's ( From Arohi Arora from Noida), I asked for class 4 & Class 5 materials but byjus provide for class 3& class 4. his is misleading information given to us recently & Byju's did not provide any documents which inform the same.

Stop sending any message to me on my number. It is really annoying. I do not intend to purchase your services ever.

About approax 3 month back I had mailed for cancellation of my subscription for my kid named Aditya Raj. I had mailed within the stipulated... Register Mobile Number=[protected]
Because I was not able to pay installment.
Please a Humble request

We purchased byjus by their member they say live classes of 12th or jee mains and jee advance but they give only recorder videos and said that u have to pay extra we agree that time but now we have critical financial condition now my father is no more and my mom job is on hold from their job because of the covid 19 and we don't have enough money to give money of emi of byjus bit they create pressure on us to give installments we told them our condition but they said u will have to pay the fine also we are not in any condition to give their emi

Please help us byjus

U can take back your order please help us

I want to change byju's TAB

Date :14/11/2020
Respected sir/madam,
Subject:Regarding EMI amount
As per telephonic conversation of byjus officials I am here to state my opinion about not paying EMI amount.
1.In the beginning of October month itself we requested your byjus officials about cancellation of byjus EMI and refunding the amount. (Documents attached)
Your officials told me in phone that you have paid 5 installment regularly and remaining 7 months no need to pay . They also told me that if any poor students are there you can give the tab and also related books.
Every time phone from byjus finance department officials they are asking the proof regarding the telephonic conversation. How can each time record the voice of all the officials? I am always believing in BYJUS company .Is it necessary to record the voice each and every time. Please inform me.
One thing I knew that BYJUS is recording the conversation of customers. So it is capable for BYJUS company to get the call details and also the recorded information.
For me it is very difficult approach your office during this COVID time. I am in UDUPI district 500km away from Bangalore.
I gave genuine reason for cancellation of EMI and refunding also.
I knew that BYJUS always give utmost care for his customers, students and parents.
My son not at all watching your BYJUS APP from last 3-4 months. The product is not satisfied for my son. Because It is meant for IIT and JEE.But not for Karnataka CET.(Complaint already raised in the beginning itself document attached). Initially I requested for 30, 000. But forcibly they gave it for me for RS.65000. If the product is not using and watching the BYJUS videos why should I pay the EMI. BYJUS company is capable to see how many videos my son watched so far.
The above statements I have given is true. I hope that definitely you will resolve my problem.
I am Senior faculty in computer science department in government of Karnataka having 25 years of experience. Every year I am teaching nearly 500-600 students.
I hope that you will resolve the problem.
With regards
From ganesh v r student samsung tablet class-11-12 10"wifi ref id:[protected] byjus[protected]
s/o Ravindra k v senior computer science lecturer
phone numbers of byjus officals is attached

Byjus service is not good enough to learn our child. We want to discontinue the service. Already sent the email to discontinue it, but they are not responding. Need to close it this service with effective from October month.

About one month back I had mailed for cancellation of my subscription for my kid named Kaustubh. I had mailed within the stipulated timeline of one month.

Still no response from Baiju. My child is only 5 years old and unable to catch up your courses. So, I have decided to cancel it.

Please cancel it immediately..Two ref no given to me kn my mail 1st one is 13856143 & second one is 14767349.

Cancel it immediately and process my refund.

Mh no-[protected]

Hi

I m ershad Ahammed parent of shahinsha
I m a customer of byjus learning applications
the educational counsellor of byjus learning applications told me that “*There is 15days cancellation period is there you can the use the product if your not interested in byjus product you can cancel the product*”

*I saw the samething what the counsellor told me in the byjus cancelation policy*

So i trusted byjus applications and sales person is know to me also I purchased for a class of 4to8 at
*RS 135000*

Educational counsellor told me to pay 5000rs and he told me rest 130000rs will take it as loan so that i you can pay a EMI Of 10833 for 12months
Education counsellor convinced me any how !!!

Shahinsha is my own blood bother son my brother insisted me that not give a number of my brother wife so *i insists the sales person to give a number he is known person to me so he given a number to use*
So i used it

*”I got a product on 13th may after using your product *”
I used the product for 2, 3days on dat time student is facing severe headache while using tablet
He is a migrant patient too

On dat itself i called sales person to cancel it he told use for somedays also if not intrested we can cancel the product

As per sales person insisted i used the product student is facing severe headache so
I cancelled the product in time period were byjus given
I called byjus cancelation team for cancellation
I m not getting any response from your team once i called your team
One *Miss aiswarya* the person spoke to me that problems will be sorted in 2days it almost 60days I didn’t get any response from cancellation team

*I called the educational counsellor he told that call to cancellation team again i called cancellation team they told me to talk to educational counsellor. finally now cancellation team somebody will pick the call and says that we will be arranging call back soon and they will disconnect the call since now I didn’t get any call from your side*

Nobody picks my call now i m getting a call from byjus finance team for the payment i m not ready to pay a single paise for useless product

From my account money is debiting for *the useless product which i m not using*

I m calling daily 5to 7times continously for past 2months for cancelling the byjus product
I m not getting any response from your side

They told me reason dat they didn’t spoke to the student thats why we are not giving cancelation

I m telling you clearly if you want i will arrange to talk with student and if you want you people can sent a team to my home for further verification

Since 2months over I didn’t get any response from rentension team i need my cancellation updates soon its upcoming 3rd months of my emi i will never pay a single paise for this non using product

I need a immediate update for my cancellation

I will attach a id card of the student for the clarification
U can call the school for further verification

I need a cancellation of byjus product

With regards

Ershad Ahammed
[protected]

Hello sir
I got purchased Byjus Tab for my son Vihaan kulkarni class 4 . At starting of gradeing 4 His tab has some issue in its software it is not signing in and giving error msg like couldn't sign in google account and with out signing byjus program is not working properly. It is not opening.

Please stop sending promotional messages to [protected]. It's really annoying. I get a SMS three times every day... Please take some action.

Thanks