BYJU's Complaints & Reviews

The Bijuys counselor sold me the product without the complete details about the same. I have been following up on the same and have called several times for this since 2 weeks.

I need a call from someone who has the decision authority and resolve my issue for a product cancellation. No call required from the mentors.

Regards,
Hussain
[protected]

My sd card got corrupted 10 days ago. I have issued complaint regarding this and then it is being told that i will receive new sd card. I haven't received my sd card till now even my request has not been processed till now. I have problem in my studies. I have bought the tablet course on 15 December 2020. I have called to the team of byju's after 10 days and they are saying that till now my memory card has not been dispatched. It's really irresponsible behavior that no one is solving the issue till now.

Byju's cheated me about wrong course. They told me that there will be classes 3 times a week, and i went to buy the course. But after buying, they say i have enrolled for just some material and not for the classes, and i have to pay again for the classes.

When I start the byju's premium app in tab given by the byju's it showed like this
Missing SD CARD
please insert byju's SD card into the SD card slot
Error no 2002

I have purchased byjus before three months and I received a tablet without the ias app or video content so I have sent a cancellation request through email and by calling so they told me that they have initiated the cancellation but after three month they have told me that they cannot cancel it after three month but I raised the cancellation request within 10 days of receiving the product so I want complete cancellation and refund.

I have not been using any of the paid BYJUs services. I remember discussing about the services and understanding how much it cost in 3rd quarter of 2020. But suddenly I got this message stating that if your EMI is pending and your auto debit is already mandated.(message pic attached)

For a person taking no paid device from BYJUs or who has ever requested one, getting such a message is not only stressing but harassing too. I am still not sure if it is a marketing gimmick.

Such practices should be stopped and discouraged at all costs.

I purchase the product now in trial period i want to cancel the product, i tried to contact customer care for cancellations but no one answer, already i sent mail also.
order number-SO-[protected].
Invoice date-31-Dec-2020
Invoice serial no-TIKA[protected].

Sir / medum
I have not interested in puc so
Next year I want join deploma .
Your course is good it is not useful to me now .
Please cancel my EMI

I requested for cancellation process within trial period but it's now more than two months completed still no response from cancellation process. When i called customer service for updates of cancellation process they are giving some issues in it. Try to help me.

I have placed an order with byjus and cancelled it later after a couple of days because my child moved to a different city with a different coaching institute and hence cannot study from Byjus
And I wanted to return the Byjus product because my child wasn't available later.
On thousands of calls and mails to the cancellation team of BYJUS they haven't yet cancelled my product and it's been 2 months now since I am trying to cancel.
If nothing further happens in a week I will file a police complaint against the same.

NOT GOT THE CLASS V BOOKS TILL DATE IN THIS ACADEMIC YEARlost sd card containing class four to class 8 the LENOVO tablet given is not charging not couriered the books of class v from last 8 month i am complaining but [protected] had sold us the course but is not coperating with us then i called in [protected] he is taking the same line of course as his predator. Ameesha sahoo staying IN AGRA uttar pradesh the BYJUS authority of AGRA not responding so help us GOD almighty and bless BYJUS

I have taken the byju's 2 year ias tablet course which cost 65000 and I have 3000 and 2000 and after they have processed my emi of amount 60000 and I have to pay 5000 per month and I received the books on 29 Nov 2020 and tablet after 3 to 4 days and on 8 Dec I said to my counsellor that I want to return this product I am not satisfied and I have some financial issue and I will not be able to pay the emi. So I want to initiate cancellation and refund but the counsellor responded me after 15 days so that I can not return the product... Then I reached to customer care no. For cancellation. They have provided me cancellation email and asked for proof then I have sent the screenshot of chat still they are not initiating my cancellation. My emi is about to be deducted on 7 Jan 2021. Counsellor shiv agrawal has told me that I can return the product within 15 days when I have told him to refund then why not he responded me and why he has finished his return periods then he contacted me. I want the refund of my product.

Its after enroll service regarding any technical help with tablet is pathetic.
They will say everytime to call back soon but they never call you. It spends very much in advertisement to lure people in but once you get enrolled they will make you regret time to time.
The service it is giving are not free so it should resolve issues rapidly.

I have deposited Rs.5000/-(Rupees Five Thousand) only in their (Byju's online study for class 11 for my daughter Ms.Tanvi Singh) account as an advance to test their trial but they are not providing study material.Moreover, they are asking us to deposit the remaining amount of Rs.55000/- (Rupees Fifty Five Thousand) only which I have have denied because the they have betrayed from their word of trial.It was only after our satisfaction that we had to send the 55000/- amount.

The transaction Ref No.is IRO1447852 dt.[protected] made in the name of Tanvi Singh.
Regd mobile no is my wife's no-[protected].
Email Id- [protected]@yahoo.co.in

Rgds.,
Anup Kumar (Tanvi Singh's father)
[protected]

Today counselor called me and told his scheme
When I refused to take scheme... He used offensive language

Stop messaging me unnecessarily. I opted out three times but yet you people sending me messages again and again. My number is [protected]

I have already told your finance faculty to cancell my subscription before two month.My order id is[protected] but still it is not approved. I am not intresting in your Tablet course so please cancell my subscription.

Hello,

My name is Ankita Rajput. I had enrolled my brother Krishna Rajput for Byjus Online subscription. I am absolutely dissatisfied with the course and services provided by Byjus. I have had terrible experience dealing with the Byjus mentors and staff ( Ex. Fatema who has been absolutely rude, Shruti who is least bothered and Team Manager Kirti ).
Its been 2 months we have asked for a cancellation but no response.br...

Akshita Rathore d/o ghanshyamsinghjodha
My installments completed in October 2020
So please send me no dues certificate
I am already requesting again and again on customer service
But no response
So humble request
Ghanshyamsinghjodha.[protected]@gmail.com

Hello,

I had booked 1 month trial class @ Rs 2000 - ORDER 2930 -

Due to the format of course purposed by Byjus and feedback I had received, i had requested the cancellation and refund of course even before the first class was to start of the course .

The core issue was the course chapters for student was not to my expectations.

Byjus team have verbally confirmed there they do not refund for 1 month trial class.

The website does not specify that for 1 month trial class refund is not feasible as well .

In fact the Byjus website has misleading promotion on 1 month trial course and any one interested needs to validate this info before making any purchase .


Byjus is not providing an equal opportunity to obtaining refund or transparency . Please have it addressed at earliest .

Regards.
Jay