BYJU's Complaints & Reviews

Sir I received the product on October 10th and the 15 days were over then I will say to every I am not pay the EMI because my home condition is poor and I am not pay the amount of EMi because we can't effort that but anyone not say anything or they were saying the products was not refund. plz do anything.This not a way

I have Byju subscription for my kid and due to some reasons, I am not able to continue paying. They did not inform me that the payment is on loan and auto debit is also mandatory. This is straight FRAUD to parents who are mostly not informed clearly of the process.
I called them several times but they don't help.
I have been not using there product for last few months as well.
I request to take serious action against them so no other parents are trapped in their scam.

Please cancel my Byjus course because we can't pay the Emi My home condition is poor .plz cancel my Byjus course

I purchased one byjus product for my daughter in the month of may 2020 with loan. I then purchased 2 more products for my relatives from my bank account but as soon as it reached us we decided to not keep them. I called the sales person who gave me the product he told us that emi wont get deducted and we can keep the tablets. We trusted him and couldn't notice that emi was still getting deducted from my salary account. After 4-5 months when I noticed around Rs 80, 000 was deducted. I asked for their help but they refused to help me. I am still willing to give their product back and want my money. They are not ready to help.

Sir I received the product on October 10th and the 15 days were over then I will say to every I am not pay the EMI because my home condition is poor and I am not pay the amount of EMi because we can't effort that but anyone not say anything or they were saying the products was not refund. plz do anything

I'm getting unnecessary calls from byju everyday regarding some product which I haven't taken... I've never ever used byju in my life and still getting calls regarding some product... I've told them it's a wrong number and to not call me anymore. I'm still being harassed each and every day unnecessarily.

I was purchased the product in the month of September after paying Rs5000/- to the co. and after purchasing the same three installments have been paid amounting Rs.2333/-, In total Rs. 11000/- have been paid to the company/institution. Several times I requested to the executive of the institution to refund my amount as well as quit my child Aniket Anand from BYJUs. but till date mentor or sales person have not contact with me. I send the mail for byjus support team for refunding the amount but several persons talked with me on my request but they told refund is not possible because already two months is over but i am paying Rs.2333 per month emi. Now i don't want above product because I am not capable to pay Rs.2333/- per month emi and also there is no benefit from the institution.. They are cheater. Please cancel the application and refund the amount.

The Bijuys counselor sold me the product without the complete details about the same. I have been following up on the same and have called several times for this since 2 weeks.

I need a call from someone who has the decision authority and resolve my issue for a product cancellation. No call required from the mentors.

Regards,
Hussain
[protected]

My sd card got corrupted 10 days ago. I have issued complaint regarding this and then it is being told that i will receive new sd card. I haven't received my sd card till now even my request has not been processed till now. I have problem in my studies. I have bought the tablet course on 15 December 2020. I have called to the team of byju's after 10 days and they are saying that till now my memory card has not been dispatched. It's really irresponsible behavior that no one is solving the issue till now.

Byju's cheated me about wrong course. They told me that there will be classes 3 times a week, and i went to buy the course. But after buying, they say i have enrolled for just some material and not for the classes, and i have to pay again for the classes.

When I start the byju's premium app in tab given by the byju's it showed like this
Missing SD CARD
please insert byju's SD card into the SD card slot
Error no 2002

I have purchased byjus before three months and I received a tablet without the ias app or video content so I have sent a cancellation request through email and by calling so they told me that they have initiated the cancellation but after three month they have told me that they cannot cancel it after three month but I raised the cancellation request within 10 days of receiving the product so I want complete cancellation and refund.

I have not been using any of the paid BYJUs services. I remember discussing about the services and understanding how much it cost in 3rd quarter of 2020. But suddenly I got this message stating that if your EMI is pending and your auto debit is already mandated.(message pic attached)

For a person taking no paid device from BYJUs or who has ever requested one, getting such a message is not only stressing but harassing too. I am still not sure if it is a marketing gimmick.

Such practices should be stopped and discouraged at all costs.

I purchase the product now in trial period i want to cancel the product, i tried to contact customer care for cancellations but no one answer, already i sent mail also.
order number-SO-[protected].
Invoice date-31-Dec-2020
Invoice serial no-TIKA[protected].

Sir / medum
I have not interested in puc so
Next year I want join deploma .
Your course is good it is not useful to me now .
Please cancel my EMI

I requested for cancellation process within trial period but it's now more than two months completed still no response from cancellation process. When i called customer service for updates of cancellation process they are giving some issues in it. Try to help me.

I have placed an order with byjus and cancelled it later after a couple of days because my child moved to a different city with a different coaching institute and hence cannot study from Byjus
And I wanted to return the Byjus product because my child wasn't available later.
On thousands of calls and mails to the cancellation team of BYJUS they haven't yet cancelled my product and it's been 2 months now since I am trying to cancel.
If nothing further happens in a week I will file a police complaint against the same.

NOT GOT THE CLASS V BOOKS TILL DATE IN THIS ACADEMIC YEARlost sd card containing class four to class 8 the LENOVO tablet given is not charging not couriered the books of class v from last 8 month i am complaining but [protected] had sold us the course but is not coperating with us then i called in [protected] he is taking the same line of course as his predator. Ameesha sahoo staying IN AGRA uttar pradesh the BYJUS authority of AGRA not responding so help us GOD almighty and bless BYJUS

I have taken the byju's 2 year ias tablet course which cost 65000 and I have 3000 and 2000 and after they have processed my emi of amount 60000 and I have to pay 5000 per month and I received the books on 29 Nov 2020 and tablet after 3 to 4 days and on 8 Dec I said to my counsellor that I want to return this product I am not satisfied and I have some financial issue and I will not be able to pay the emi. So I want to initiate cancellation and refund but the counsellor responded me after 15 days so that I can not return the product... Then I reached to customer care no. For cancellation. They have provided me cancellation email and asked for proof then I have sent the screenshot of chat still they are not initiating my cancellation. My emi is about to be deducted on 7 Jan 2021. Counsellor shiv agrawal has told me that I can return the product within 15 days when I have told him to refund then why not he responded me and why he has finished his return periods then he contacted me. I want the refund of my product.

Its after enroll service regarding any technical help with tablet is pathetic.
They will say everytime to call back soon but they never call you. It spends very much in advertisement to lure people in but once you get enrolled they will make you regret time to time.
The service it is giving are not free so it should resolve issues rapidly.