BYJU's Complaints & Reviews

I have placed an order with byjus and cancelled it later after a couple of days because my child moved to a different city with a different coaching institute and hence cannot study from Byjus
And I wanted to return the Byjus product because my child wasn't available later.
On thousands of calls and mails to the cancellation team of BYJUS they haven't yet cancelled my product and it's been 2 months now since I am trying to cancel.
If nothing further happens in a week I will file a police complaint against the same.

NOT GOT THE CLASS V BOOKS TILL DATE IN THIS ACADEMIC YEARlost sd card containing class four to class 8 the LENOVO tablet given is not charging not couriered the books of class v from last 8 month i am complaining but [protected] had sold us the course but is not coperating with us then i called in [protected] he is taking the same line of course as his predator. Ameesha sahoo staying IN AGRA uttar pradesh the BYJUS authority of AGRA not responding so help us GOD almighty and bless BYJUS

I have taken the byju's 2 year ias tablet course which cost 65000 and I have 3000 and 2000 and after they have processed my emi of amount 60000 and I have to pay 5000 per month and I received the books on 29 Nov 2020 and tablet after 3 to 4 days and on 8 Dec I said to my counsellor that I want to return this product I am not satisfied and I have some financial issue and I will not be able to pay the emi. So I want to initiate cancellation and refund but the counsellor responded me after 15 days so that I can not return the product... Then I reached to customer care no. For cancellation. They have provided me cancellation email and asked for proof then I have sent the screenshot of chat still they are not initiating my cancellation. My emi is about to be deducted on 7 Jan 2021. Counsellor shiv agrawal has told me that I can return the product within 15 days when I have told him to refund then why not he responded me and why he has finished his return periods then he contacted me. I want the refund of my product.

Its after enroll service regarding any technical help with tablet is pathetic.
They will say everytime to call back soon but they never call you. It spends very much in advertisement to lure people in but once you get enrolled they will make you regret time to time.
The service it is giving are not free so it should resolve issues rapidly.

I have deposited Rs.5000/-(Rupees Five Thousand) only in their (Byju's online study for class 11 for my daughter Ms.Tanvi Singh) account as an advance to test their trial but they are not providing study material.Moreover, they are asking us to deposit the remaining amount of Rs.55000/- (Rupees Fifty Five Thousand) only which I have have denied because the they have betrayed from their word of trial.It was only after our satisfaction that we had to send the 55000/- amount.

The transaction Ref No.is IRO1447852 dt.[protected] made in the name of Tanvi Singh.
Regd mobile no is my wife's no-[protected].
Email Id- [protected]@yahoo.co.in

Rgds.,
Anup Kumar (Tanvi Singh's father)
[protected]

Today counselor called me and told his scheme
When I refused to take scheme... He used offensive language

Stop messaging me unnecessarily. I opted out three times but yet you people sending me messages again and again. My number is [protected]

I have already told your finance faculty to cancell my subscription before two month.My order id is[protected] but still it is not approved. I am not intresting in your Tablet course so please cancell my subscription.

Hello,

My name is Ankita Rajput. I had enrolled my brother Krishna Rajput for Byjus Online subscription. I am absolutely dissatisfied with the course and services provided by Byjus. I have had terrible experience dealing with the Byjus mentors and staff ( Ex. Fatema who has been absolutely rude, Shruti who is least bothered and Team Manager Kirti ).
Its been 2 months we have asked for a cancellation but no response.br...

Akshita Rathore d/o ghanshyamsinghjodha
My installments completed in October 2020
So please send me no dues certificate
I am already requesting again and again on customer service
But no response
So humble request
Ghanshyamsinghjodha.[protected]@gmail.com

Hello,

I had booked 1 month trial class @ Rs 2000 - ORDER 2930 -

Due to the format of course purposed by Byjus and feedback I had received, i had requested the cancellation and refund of course even before the first class was to start of the course .

The core issue was the course chapters for student was not to my expectations.

Byjus team have verbally confirmed there they do not refund for 1 month trial class.

The website does not specify that for 1 month trial class refund is not feasible as well .

In fact the Byjus website has misleading promotion on 1 month trial course and any one interested needs to validate this info before making any purchase .


Byjus is not providing an equal opportunity to obtaining refund or transparency . Please have it addressed at earliest .

Regards.
Jay

No not at all don't go for byjus I am a student of class 11+12(IIT/Jee) Here are the reason:
1. It provides u recorded class ( not live classes) Cost - ₹75000 which include [class 11+12+IIT JEE slyabus +Cengage Books+ Tablet 10 inch]
2. It's has live classes but for that u have to pay ₹50000. Here u will not get any class 11+12+IIT JEE slyabus recorded classes . Also u will not get Cengage Books and 10 inch tablet.
3. Means i[censored] want to enroll in byjus classes either u pay ₹75000 or u pay ₹50000 or u can buy both of the course ₹75000+₹50000
4. Here u will get only one teacher of each subject so i[censored] don't understand the concept by that particular teacher u have no option like going or asking the same concept to another teacher
5. I[censored] are going to buy recorded classes of byjus then those classes/videos are available only in English language.
6. No doubt classes in recorded classes as they are available offline(_offline because they are recorded)
7. No special doubt classes in "Live classes costs₹50000"
8. Mentors are only active till u have purchased their courses after that they will give u attention for only 1 week and the rest 23 months (11+12 classes) they are inactive means they stop providing u workshop books and ur progess details about how is ur studies going on and etc. through e-mail
9. They have AITS (all India test series) which just for name means mentors will not provide u the link to give test and u will also not get to know about test which are going on.
10. I have completed 1 year and I have given only 1 time AITS exam (during the early months when I have purchased the course)
11. There are many more reasons for not buying or enrolling in byjus classes.
12. This an honest review by a byjus Student (it's myself) and Here are some details u can reach out me
Name - Ravi Raushan Kumar
Enroll - 11+12+IIT JEE
E-mail - [protected]@gmail.com
Thanks that's all 🤗🤗🤗🤗🤗🤗

The video lecture is too short not cover full topics and speed is slow, the pdf language is difficult, english and hindi classes are missing and books also missing .the counsellor donot pick phone call, i want to refund my money.

I've been receiving abusive msgs from one of byjus no. I don't know who the person is but the language he/she is using is terrible.

I had requested for cancellation, even before receiving the product(In fact with in a day). They had told i will receive the product within 8-10 days, but i received it with in a day.
Even after receiving the Product the Sent an email requesting the cancellation, They called and asked for the reason, I explained the reason. They said they will process. I sent mail to follow up, they gave refrence number " the ticket number is 14472067" after that their was NO response from them. So i sent one more mail on NOV 16 2020 . After that BYJUS is saying, you did not sent the product back with in 15 days, so we wont be able to cancel.
They did not provide me address, I had requested multiple times, Please tell me the procedure so that i can sent the product back. As its a tablet i was scared to send it with out the confirmation.
Now they are denying the cancellation.
They wont reply/answer/tell the procedure for 15 days. After 15 days they say your trial period is over, you did not return with in 15 days so we cant cancel this order.

I have called their support for more that 10 times from last week. No response so far.

Hi, I want to complain about the manipulative attitude of the byju sales people. I enquired about what books I've to buy for upsc course and nothing else. But then I kept receiving calls from one byju counsellor Nivedita Singh manipulating me to take up their ias course. Kept pressurizing me to buy until I made the payment for registration fees of 5000. And then I was asked to share my bank statement of which I wasn't informed earlier. Kept pressurizing me to make share the bank details. I cancelled my registration and asked for refund now there was no reply. First of all I only enquired about the books and not taking up the course. So please cancel my registration and refund the registration amount of 5k at the earliest...

It is for your kind information that one of your counsellor of Kolkata named Md. Asif fraudulently mislead me to admit my child miss Nadira Yasmeen in online classes of your company and mislead me that if the classes are not up to the mark you can discontinue the course at your own will after a fortnight or next month.
I did not find your online classes up to my expectation and my child miss Nadira Yasmeen was also not satisfied with nature of online teaching by your company, so, I approached your counsellor Md. Asif for discontinuation of the course as well as stoppage of further installment to be paid to your company on mobile number - [protected], he advised me to make application at my bank branch i.e. Axis Bank Dhanbad for stoppage of installment but it is regretted that my bank did not comply my request and advised me to talk with your call centre.
When I connected customer care of your company they did not replied to my satisfaction, they told me that some IIFL company had paid full amount of the said course to your company on account of load against my name on the basis of false agreement submitted by the said counsellor, Md. Asif of Kolkata on my behalf, it is totally false as I have not signed any agreement paper with said financial company.
So kindly look into this matter and take strong action against said counsellor who fraudulently submitted false agreement on behalf of me, and initiate some concrete step to stop monthly deduction of installment from my account as well as refund of 1st installment.
Expecting early necessary action otherwise I will go to consumer forum for said fraud done by your counsellor as well as your company.
( We have made a complaint about byju's on [protected]@byjus.com . But we got no response from them )

I have bought your course on 28th November through Mr Souvik Jana your coordinator and have given the delivery address to Arunachal to him through our whatapps conversation. But unfortunately he had delivered the product to Manipur, now the product is stuck in Manipur. Please solve this problem at the earliest.
Thanks
Tom Chirom

It is for your kind information that one of your counsellor of Kolkata named Md. Asif fraudulently mislead me to admit my child miss Nadira Yasmeen in online classes of your company and mislead me that if the classes are not up to the mark you can discontinue the course at your own will after a fortnight or next month.
I did not find your online classes up to my expectation and my child miss Nadira Yasmeen was also not satisfied with nature of online teaching by your company, so, I approached your counsellor Md. Asif for discontinuation of the course as well as stoppage of further installment to be paid to your company on mobile number - [protected], he advised me to make application at my bank branch i.e. Axis Bank Dhanbad for stoppage of installment but it is regretted that my bank did not comply my request and advised me to talk with your call centre.
When I connected customer care of your company they did not replied to my satisfaction, they told me that some IIFL company had paid full amount of the said course to your company on account of load against my name on the basis of false agreement submitted by the said counsellor, Md. Asif of Kolkata on my behalf, it is totally false as I have not signed any agreement paper with said financial company.
So kindly look into this matter and take strong action against said counsellor who fraudulently submitted false agreement on behalf of me, and initiate some concrete step to stop monthly deduction of installment from my account as well as refund of 1st installment.
Expecting early necessary action otherwise I will go to consumer forum for said fraud done by your counsellor as well as your company.
( I have sent this mail to [protected]@byjus.com but I have not received any response from the team )