BYJU's Complaints & Reviews

I bought the 11th 12th course for my child, and i didnt got what i was promised, there is no mentor support, we dont get a call back, its total money waste, i heard from manny people how they manipulate you to pay huge loans for a 2rs product, i only get calls from some unprofessional people for money, i mailed 100times, please help me to get cancelled this product
Registered email-arun.[protected]@gmail.com...

I have to cancel my order by email and by mentor within 4 hours of order but mentor said money will not refund. Please refund my money. Mo.no-. [protected]
Student name- Shalini Rai, Age- 40 years . I am over aged not eligible for upsc or upsc examinations. Please refund my money if you are trusted or honest for your students. My sister is using your program because she is only 26 years and eligible for all exam but I am not. So please...

Is intimated that I had taken three byjus kits from

Ms dipika gujjar
ms Priyanka Tiwari
Mr samarth
Mr Rohit

I want to raise written complaint against all the four above as I feel cheated . Following are my contention issues

1. I was told that the kit will upto 12 STD free of cost . However as told by mentor that the kits are only for two years and I need to pay extra to add...

I was given interview yestarday in byjus online. I got selected for final round but I just got time of final round and My Final recruter Komal Arora (Sales and Development Manager) She take interview. As HR her responsibility that maintain time in Mail she just mail mi only join link without any call. I am trying to conncet from as i recived not allows mi in meet ok.

After i join forcfully and she said that you are late sorry...

I have purchased byjus ias tab on sep 5 he told that i can return till 1 oct but i contacted him on 26 sep and he told that it cant be returned and he just blocked my number and then i contacted the returns and cancellations team and they r saying that byjus return policy is only 15 days and now it cannot be returned and then i started to call them daily mentioning everything what mentor has done to me
So after that cancellation br...

Due to the pandemic situation, I was requested on Tue, 22 Sep at 1:54 pm with the subject: " help regarding EMI" from registered mail id "[protected]@yahoo.com" regarding waiver of 3 months give an option for cancellation, they were not responded proper way nor they advised to concerning contact details, finally again myself on[protected] to know the status about the, they advised that, this is neither cancelled nor EMI can be stopped, moreover...

My son Harsha N Koundinya had opted for a 2022 jee premium package .Due to some reasons we decided not to continue with the byjuis and on the 14th day of 15 days trial we asked them to cancel the package .But the cancellation team is postponing the process .We are not sure whether they are going to cancel it .Please see to this ans resolve the issue...

Hi, I bought subscription for my daughter in 2018 for five years . Mr Rohit ([protected]/[protected] ) visited our home and assured us that if we are not satisfied with the product we can anytime return it even after one year . We contacted byju s customer care after 20 days they simply refused that the subscription can be returned in 15 days from the date of purchase. Mr Rohit also assured us that the tablet can replaced if some Physicsl damage...

Dear sir/madam
Sir because of lockdown we brought a byjus membership and just a week before my grandfather expired so due to this no one was willing to leave hear so we went out of state for a month and then only byjus send their products and then they call we use to tell them we are not at home and the person whom we have final the deal was knowing so the when kit was revived we told the delivery agent to give it to our neighbor so...

Byjus sales team contact me to buy their education course for 5th-6th, they asked me to pay inr 5000 as down payment and i did it (Upi) through the link they provided. Though, i asked them to cancel my order post knowing byjus feedback. But now they are forcing me to pay full amount first to refund the down payment which is very annoying. When i contact byjus support team on 17th sep and dropped a mail too regarding the same they told me...

[15/08, 9:16 am] snehal: exciting news, sanchita! Your byju's order[protected] is dispatched via dtdc with tracking number x67719030 our team is working round the clock to deliver your order at the earliest. Deliveries could be impacted due to covid-19 restrictions. For any queries, please call us @ [protected].
[15/08, 9:17 am] snehal: your byjus order no.[protected] is successfully processed. We will update you once we dispatch it....

I am continuously follow up with company for last 15 days and drop number of mails to byjus. But they are not processing my return request....

Sir i getting two tablets from byju's after deposit 10000/-. And byju's told if our classes not understand then u can return within 15 days.
Sir my children are not understand well then children told to me return tablet and quit. Then i'll inform to byju's within 10 days by email i want quit and cancelled but byju's not care and he trouble to me for payment and continue. So i request to you please quit and refund my fully 10000. Rupees....

My brother downloaded this app but didn't pick up calls of customer care for two or more days. So one of them called and started yelling on my mother and sister. When I confronted that guy. He was so ignorant about that thing and instead of apologising he started saying anything to me. Like is your brother that small?? and is anyone in your ever been to IIT (this was said to my mother)?? If you're not satisfied delete the app!!! All this...

I applied for byjus course under the influence of the mr abbas for cbse class 9-10 and tablets k-12 lenova tablet rs. 34500. I paid down payment rs. 5000 on dated 20th april 2020 and rest amount in emi. He said you will receive your parcel within 10 to 15 days but i received my parcel on dated 21th may 2020 (After 1 month). At the time of registration he said that you can check with your school result if your son not responding or if he can’t...

What behaviour is this, soo unprofessional. Whenever we rate the chat as bad or unhelpful the counsellor just closes the chat leaving us with the same query. And adding on whenever we ask for some details, i never get satisfactory answer. Everytime i get irritated by this. Please improve in virtual communication....

Dear sir,

I have purchased your byjus's courses for class-ix and class-x (West bengal board) for my son from mr. Bikas tyagi, senior educational counsellor (Is my known person) and his mail id - vikas. [protected]@byjus.com and his mobile no. [protected] &[protected] on 5th august, 20.

Before, i registered my enrollment for the above courses, i have clearly told him on 4th august, 20 (Night) that if you provide me...

Fraud and cheating company.

I have taken this for my Kid 9th standard matric syllabus. While taking up this course they promised there will be an online session to interact with their experts to clear doubts. But after receiving the tablet there are only the recorded videos available. Also no matric syllabus. It's totally no use to my Kid. So I wanted to cancel it but I received calls from customer support offering some additional...

I bought the product in may and then the salesman has told that this course can be cancelled anytime. I got the tablet on 1 June but I am not satisfied with it so I think to refund even within 15 days and they said your cancellation was done but after 1 months I got to know that it was not done and still I am paying a huge amount of money as EMI. Now they are telling that this course can't be cancelled. Please help....

My father bought the byju's premium kit for my brother in March.
The sales person somehow convinced him to buy the kit for a 15 days trial. The amount to be paid was 88k, which the sales person assured would be returned in full after the trial if my brother doesn't find the kit to be useful.
The lockdown started after 4-5 days. My brother dropped two mails to byju's stating that he doesn't want to continue with the membership....