BYJU's Complaints & Reviews

I have order BHLP course on 22nd october and within 24hrs i have called the cancellation team to cancel my order and refund the money. After two days they gave me a ticket number saying our senior manager will call you to resolve your issue. But that concerned department did not call back, but the mentors and counsellors did. They were just asking the reason for my cancellation but not giving my refund. I have made more than 10calls to the cancellation. But everytime they say the same thing that our senior manager will call you back in 4hrs, but that 4hrs never ends. Please help me to get my refund.

Sir,
I am Ayushi Kulshrestha and i am persuing byju's ias tablet course
i want you to please understand and cancel my subscription which I'd avail for. I got my tablet on 15th Feb. 2020 and my monthly EMI date is 7th of every month.
my problem is that i can't get focused completly. i want to concentrate on my engineering first and i don't want to continue this course anymore.
so, kindly cancel my subscription .

i can't pay you or more EMIs due to my low financial situations and i am closing my bank account also.

Thankyou

With respect to the above stated subject, I Pankaj Patel the student of byju's the learning app(I had taken 3 years course from this application ie, 10th, 11th and 12th) request you to change the learning course from commerce to Arts or optional IAS coaching. In past when I was in 10th standard I had chosen commerce stream, but I was not comfortable with the app. So I had raised the request of return under the 15 days return policy, but the customer care did not accepted my request. Instead, they had provided some discount in the price. Now in future I had thought of changing the stream from commerce to Arts for the further preparation o[censored]PSC exam for IAS, but by talking to my mentor I came to know that the course of Arts is not present in this application.Though it was told in past that they would change the course if needed in future. So the money is getting wasted. Therefore, by changing the courses of 11th and 12th commerce to the course of IAS coaching you can help me. PLEASE DO THE NEEDFUL.

Note: Byju's had committed us to change the course as per my requirement and fourcely given it and now not getting any support. Please support on it otherwise will register consumer complaint.

Dear team,

This is to bring to your notice that I have ordered Byjus premiun product oder no-SSO1-[protected] Dt. 05/10/2020 for Rs. 65000/-. Out of which Rs5000/- was paid on 26/09/2020 to think and learn pvt ltd and 60000/- was to be paid in emi for Rs. 5000/- each for 12 months and order given on 29/09/2020. Loan from IIFL was authorised on 05/10/2020.I have opted for cancellation and refund of course 0n 08/10/2020 through e mail JEE ID-[protected]. I have asked for cancelletion of course well within 15 days of receipt of course material and confirmation of loan. Therefore, you are requested not to disburse loan and if it is done, then take up the case to get bank your loan amount as cancellaton of course is under progress. As per remarks received from byju cancellation ticket no[protected] on 09/010/2020.

I have registered for upsc course in byjus, I received the tab but it was not suitable for me so I asked for cancellation to my counseloron the 3 rd day . He called me and said he send a mail to the cancellation team and told me thet he will postpone EMI for two months so that he can exchange this course with some other student. He told there is no cancellation policy but he will try to help me. After two months I got calls from finance, then only i came to know that he didnt send any mail, he fooled me. I didnt recieved any books and send that tab back . I approached the byjus team, but they are also trying to fool me. I dont have any of their products, but I am hetting calls from financ team

I had made complaints many time to byjus as there norms regullarly at there email. but there is no satisfied answer given by them, i have all screen shots and my written application as proof. they are big cheater and total making fool. plz do not use its services

I bought the 11th 12th course for my child, and i didnt got what i was promised, there is no mentor support, we dont get a call back, its total money waste, i heard from manny people how they manipulate you to pay huge loans for a 2rs product, i only get calls from some unprofessional people for money, i mailed 100times, please help me to get cancelled this product
Registered email-arun.[protected]@gmail.com

I have to cancel my order by email and by mentor within 4 hours of order but mentor said money will not refund. Please refund my money. Mo.no-. [protected]
Student name- Shalini Rai, Age- 40 years . I am over aged not eligible for upsc or upsc examinations. Please refund my money if you are trusted or honest for your students. My sister is using your program because she is only 26 years and eligible for all exam but I am not. So please try to understand my problem refund in my koi account by this I have paymented 20000 ₹ . My upi id is [protected]@ybl. Please refund my 20000₹ . I would be thankful.

Is intimated that I had taken three byjus kits from

Ms dipika gujjar
ms Priyanka Tiwari
Mr samarth
Mr Rohit

I want to raise written complaint against all the four above as I feel cheated . Following are my contention issues

1. I was told that the kit will upto 12 STD free of cost . However as told by mentor that the kits are only for two years and I need to pay extra to add on.

2. I was purposely given 7 inch tablet instead of promised 10 inch tablet. Inspite of my continuous request my tablet has not been replaced. The above mentioned counsellor have even stop picking my phone.

3. Though I have made a one time payment of 130000 for the products . No cashback has been provided for rs 70000 till now

I feel there is big scam going on among the employee of byjus who are cheating people by making false promises and then not responding to their calls. They tell something else on phone however they very cunningly changed their English in mail on behalf of byjus

It is intimated that I have a complete call recording of communication as to how I was lure into it and now left without responses ..

I being from army is in very sad state to see and request byjus immediate investigation into it. I request you to cancell my entire subscription of three kids and refund my money else I will initiate legal action with all call recording to consumer court.

Details of kit are attached for reference all the kits have been taken in last 20 days time frame

Major Satish Kumar Singh
[protected]
[protected]@gmail.com

I was given interview yestarday in byjus online. I got selected for final round but I just got time of final round and My Final recruter Komal Arora (Sales and Development Manager) She take interview. As HR her responsibility that maintain time in Mail she just mail mi only join link without any call. I am trying to conncet from as i recived not allows mi in meet ok.

After i join forcfully and she said that you are late sorry time late. I said you not maintaed my time there after she call me and give time to mi interview thats not over here.

Komal Arora started to tale my interview and she behavior is mentally not ok. She ask mi questions i am giving all ans but due to network problem not voice is cleared actually so i reapet questions 3 times from her different times she is doing same with mi in attitude manner repeat mi i don't listen like ok. But she is angrly asking mi question ant not responding well. My video is recorded i request you to byjus member to have look on it. This behavior is not ol as employees i want answer of this otherwise i will do complain to senior. I don't care i select or not this is not way to talk.

I have purchased byjus ias tab on sep 5 he told that i can return till 1 oct but i contacted him on 26 sep and he told that it cant be returned and he just blocked my number and then i contacted the returns and cancellations team and they r saying that byjus return policy is only 15 days and now it cannot be returned and then i started to call them daily mentioning everything what mentor has done to me
So after that cancellation
Department has not called me
They are not responding
They have cheated me
I want the refund of rs 65000

Due to the pandemic situation, I was requested on Tue, 22 Sep at 1:54 pm with the subject: " help regarding EMI" from registered mail id "[protected]@yahoo.com" regarding waiver of 3 months give an option for cancellation, they were not responded proper way nor they advised to concerning contact details, finally again myself on[protected] to know the status about the, they advised that, this is neither cancelled nor EMI can be stopped, moreover they don't have proper communication between corresponding teams. Even I have requested for, if 3 months is not possible for the waiver of EMI, at least postponed for 3 months, even that option also denied by them,

Simply in the name of education, they are exploiting, which is against to EDUCATIONAL POLICY, based on this I request to you kindly take necessary action about this.

My son Harsha N Koundinya had opted for a 2022 jee premium package .Due to some reasons we decided not to continue with the byjuis and on the 14th day of 15 days trial we asked them to cancel the package .But the cancellation team is postponing the process .We are not sure whether they are going to cancel it .Please see to this ans resolve the issue

Hi, I bought subscription for my daughter in 2018 for five years . Mr Rohit ([protected]/[protected] ) visited our home and assured us that if we are not satisfied with the product we can anytime return it even after one year . We contacted byju s customer care after 20 days they simply refused that the subscription can be returned in 15 days from the date of purchase. Mr Rohit also assured us that the tablet can replaced if some Physicsl damage happens to it during 5 years course duration but I contacted customer care when the screen was broken they again refused that we are not liable for any physical damage. They are cheating the consumers by making false promises and just wasting our hard earned money .

Dear sir/madam
Sir because of lockdown we brought a byjus membership and just a week before my grandfather expired so due to this no one was willing to leave hear so we went out of state for a month and then only byjus send their products and then they call we use to tell them we are not at home and the person whom we have final the deal was knowing so the when kit was revived we told the delivery agent to give it to our neighbor so he handed them over and when I got back home and tried leading and I was unable to understand so I called them and after a day or two they said it has been more than 15 days so now you can't cancel the membership and you don't have any other option so you have to study with it.sir I am from a middle class family this much big amount we can not waste because sir when I am unable to understand than for sure it's a waste of money and time
Sir/madam I request you to please help me in canceling my membership and returning my money back...
Please help😭😭😭😭
Thanking you
Akshita Tiwari.

Byjus sales team contact me to buy their education course for 5th-6th, they asked me to pay inr 5000 as down payment and i did it (Upi) through the link they provided. Though, i asked them to cancel my order post knowing byjus feedback. But now they are forcing me to pay full amount first to refund the down payment which is very annoying. When i contact byjus support team on 17th sep and dropped a mail too regarding the same they told me i will get my refund and will get the call back from byjus cancelation team in 15 minutes but i didn’t get any single call till date, i’m continuously following up with company for last 10 days and drop number of mails to byjus. But they are not processing my return request.

[15/08, 9:16 am] snehal: exciting news, sanchita! Your byju's order[protected] is dispatched via dtdc with tracking number x67719030 our team is working round the clock to deliver your order at the earliest. Deliveries could be impacted due to covid-19 restrictions. For any queries, please call us @ [protected].
[15/08, 9:17 am] snehal: your byjus order no.[protected] is successfully processed. We will update you once we dispatch it. For any query, please call [protected]. Cheers!

With reference to above i have received new tablet. There was no instructions to take old tablet. Delivery by declined
Please arrange to take old tablet or cost if i send

I am continuously follow up with company for last 15 days and drop number of mails to byjus. But they are not processing my return request.

Sir i getting two tablets from byju's after deposit 10000/-. And byju's told if our classes not understand then u can return within 15 days.
Sir my children are not understand well then children told to me return tablet and quit. Then i'll inform to byju's within 10 days by email i want quit and cancelled but byju's not care and he trouble to me for payment and continue. So i request to you please quit and refund my fully 10000. Rupees. My mobile number [protected] which register in byju's.

My brother downloaded this app but didn't pick up calls of customer care for two or more days. So one of them called and started yelling on my mother and sister. When I confronted that guy. He was so ignorant about that thing and instead of apologising he started saying anything to me. Like is your brother that small?? and is anyone in your ever been to IIT (this was said to my mother)?? If you're not satisfied delete the app!!! All this was said to us just because my brother didn't pick up their calls.
Is this how the customer "care" service works in byjus?!!!
Literally the worst experience of my life with these so called customer care services. This is the number of that customer care person -: [protected]
I still do expect that a customer's voice will be heard.