BYJU's Complaints & Reviews

Hello there, my name is aditya gupta and i purchased the byjus jee tab in july 2019. During the booking of the tablet i was given an assurancd that the quality of the video lectures is going to be the best and it will surely boost up my performance in exams. But after using it i am really not satisfied. It seems that i have wasted so much of money. It would be very helpful to me if i would get a refund. My byjus registered mobile number is...

Sir
We want return your byjus tablet because my child is not read byjus learning app tablet and you are also block byjus app. So i want stop my monthly payment. And returned my deposit payment. I am send for return byjus tablet first e-mail dated 11 april 2019 within 15 days for resived tablet. I am send many times e mail but you are not send any replay. We get again message "dear sudhir gupta! Greetings from iifl. Your loan emi 2138/-...

Was purchased the product 4 months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount. Refund is not possible because already two months is over but i am paying 3075 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refund the amount....

I have bought a priduct of your from your person aastha shukla but she hasnt told us about any return policy but we called her within 15 days to return it she picked the call first time and saod ok i will do something bit afterwards she disint picked any calls we were not knowing about the cancellation process as cancellation details was not provided to us afterwards after cancellation period was over there was a call for the emi of the product...

Dear sir,

With due respect it is stated that my child md faiz khan, my loan account number - sl2446318, he can not learn now because his tablet screen damage now we complaint before your department but not solve my matter i already paid & clear all my loan amount before my period. Please see into my matter its my child future you support me and provide me as soon as possible other way we are waiting your answer
br...

On october 5th 2019, a representative (Mr. Ashwin - [protected]) from byjus arrived voluntarily to our home and brain washing my child and wife to make them to enroll course worth rs. 28k and he also got rs. 2.8k as advance and made a finance option through bajaj finserve (Emi option)
I then objected and cancel the course there itself and get back the advance (Rs.2.8k) there itself, then your representative left out saying everything...

Respected Sir/Madam,
I have been duped by Byjus who have neither delivered their products nor processed my cancellation refund. I have demanded cancellation for the below mentioned 2 applications/subscriptions of my kids aged 10 and 5 years. The service/products were not delivered within 3 days as claimed by their Business development Associate - Venkata Raju. I paid a deposit of 25k on 17th November 2019, the date of submission of...

I told the mentor to cancel the product within 15 days but he did not go along the process. The councellor fooled me by saying that he have filed an application for the cancellation of the product but he did not. I was not told about the email cancellation process by the councellor and now when i am askin them to cancel they are saying refunds can't be done. The councellor "saket singh" has blocked my phone no. Since last two days. I need...

The byjus team. Called me a first time they told me to take jee package to complete your dream then counsellor. Also told me to take jee package even though he know that jee is required is not required for me they told me it is necessary to jee package to complete your dream i make a purchase. Of 72500. Now i am feeling depresses because i wasted my father's money i am feeling very shamed because. They trusted me and gave couses. Atlast i...

I am purchasing online study materials for my child but as per his executive or company promise it's not suitable for my child it's totally wasted his Sale person is promised me if this is not useful for your child I'll return back our service within 15 days trial after 15 days when I am calling him to stop this service or return back your gadget & refund my money they are refused to accept my call I have trying to contact him all possible...

Hi,
This is about your employee who is working in hr department-as-recruiter in bangalore for last month. He is the big criminal and still he have police complaints on him. How did u higher unfit person in your company. Pls do background verification. He didn't attend the interview in proper way only fake he played big drama on his telephonic interview but without any verification you have hired him with good package (5ctc) how it...

Sir
My name is pratham gaur. I have purchased a product from you. Your counselor said that within 15 days if your wish to return tab so you can return it. I had send you more than 10 email. But in last email you don't reply us. And without informing us you given us loan. We not need the product so why will pay it. So take it back and refund your loan amount which has withdraw from our account....

I request you to cancel my subscription with the following reference no tln[protected] dtd 24.08.2019 subscribed for my daughter khyati and arrange the refund my amount of rs.45000/- paid from my credit card on 24.08.2019.

In this regard, i am following up since 3 month's and a mail was also sent to your business development associate
Sri sanjay singh with whom we have dealt with on 10.09.2019 and so many mails send...

I received byjus lenova tablet but as per condition i inform to mukul jain and rishabh under 15 days as per condition apply than mukul jain tell me ok i cancelled your contract and emi from icici bank last 15 days i tried to contact mukul jain and rishabh but both person don received my call mukul jain mobile no-[protected] and rishabh mobile no -[protected] and i received many calls from other no for payin emi my contact no is [protected] pleas...

Sir, we have purchased byjus ias course program on 22/06/2019 for three years i. E 2022 which was received by us on 07/07/2019 and used by us. But on 13/08/19 it was closed for there side and even after several calls and emails no action was taken by them. Thus, we were forced to ask for cancellation of this course by an email on 19/08/2019 but no action is been taken by them till date. We have already returned tab and books though courier...

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved...

I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons....

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better....

Product Cancellation - Refund- Ref - 4097315

RBL Bank Loan Number - 1654439

Dear sir

I was forced to avail the Byjus Product educational product for my daughter, for 76500/- by paying Rs.11, 500/- through NEFT transfer and remaining through RBL with a loan amount of Rs. 65025/- with emi of Rs.5400/- .

Marketing Executive pushed myself and psychologically manipulated with my wife...

Dear sir/ madam,

I am attaching the whatsapp conversation with byjus employee - mr. Kumar raj which clearly indicates that interest amount will be beared by bijus. This was also assured by your team mate mr. Raj during his visit at my home.

I am regularly asking raj for it & very first day he is saying that it will be resolved. After no reply from him i have started this whatsapp conversation with him & this...