BYJU's Complaints & Reviews

I have bought a priduct of your from your person aastha shukla but she hasnt told us about any return policy but we called her within 15 days to return it she picked the call first time and saod ok i will do something bit afterwards she disint picked any calls we were not knowing about the cancellation process as cancellation details was not provided to us afterwards after cancellation period was over there was a call for the emi of the product we refused to pay it and said please take your product back and dont refund the money 15k which we have already paid but take your product back and they refuse to take it back we did the mail also afterwards but there was no response regarding that again they called us and they said you have to take the product we cannot cancel it and i spoke to a person of byjus only and i saod him as there so many complains of yours so he said yes we know but still nothing happend to our company you have the pay the money and there are so many calls from you guys its such an harrasment for us we are not going to pay any emi as it is fault from your side and from your sales person and you all are harrasing other people you all guys should be ashamed of yourself and as you all also said that you will release reports of our so in future we will be troubled i swear guys i havent seen such persons like you all stop harrasment first be loyal to your all customers as the syallabus and topics are not matching to my childs syllabus we are going to take it.

Dear sir,

With due respect it is stated that my child md faiz khan, my loan account number - sl2446318, he can not learn now because his tablet screen damage now we complaint before your department but not solve my matter i already paid & clear all my loan amount before my period. Please see into my matter its my child future you support me and provide me as soon as possible other way we are waiting your answer

Best regard's
Saghir
[protected]

On october 5th 2019, a representative (Mr. Ashwin - [protected]) from byjus arrived voluntarily to our home and brain washing my child and wife to make them to enroll course worth rs. 28k and he also got rs. 2.8k as advance and made a finance option through bajaj finserve (Emi option)
I then objected and cancel the course there itself and get back the advance (Rs.2.8k) there itself, then your representative left out saying everything will be cancelled out. But after a month i was deducted an amount of rs.2976 from my bank account through bajaj finserve.
Its very pathetic from byjus side, i haven't enter into the course but you charged me for the course. Talking to your call center they told me to send an email.

I want all the course to be cancel out and return my amount immediately.

Details:
Student name: s. S. Shanjay
School: vivekam senior secondary school, coimbatore.
Representative name: ashwin ([protected])

My contact no: [protected]

Respected Sir/Madam,
I have been duped by Byjus who have neither delivered their products nor processed my cancellation refund. I have demanded cancellation for the below mentioned 2 applications/subscriptions of my kids aged 10 and 5 years. The service/products were not delivered within 3 days as claimed by their Business development Associate - Venkata Raju. I paid a deposit of 25k on 17th November 2019, the date of submission of...

I told the mentor to cancel the product within 15 days but he did not go along the process. The councellor fooled me by saying that he have filed an application for the cancellation of the product but he did not. I was not told about the email cancellation process by the councellor and now when i am askin them to cancel they are saying refunds can't be done. The councellor "saket singh" has blocked my phone no. Since last two days. I need the money to be refunded please

The byjus team. Called me a first time they told me to take jee package to complete your dream then counsellor. Also told me to take jee package even though he know that jee is required is not required for me they told me it is necessary to jee package to complete your dream i make a purchase. Of 72500. Now i am feeling depresses because i wasted my father's money i am feeling very shamed because. They trusted me and gave couses. Atlast i will to them who are seeing this think 100 times before taking. Course from byjus. They are cheating students easily

I am purchasing online study materials for my child but as per his executive or company promise it's not suitable for my child it's totally wasted his Sale person is promised me if this is not useful for your child I'll return back our service within 15 days trial after 15 days when I am calling him to stop this service or return back your gadget & refund my money they are refused to accept my call I have trying to contact him all possible way like phone call, email, his helpline no but till no any response.
Also his financial partner calling him on daily basis for emi Or saying that one you will take this service then you are liable to pay full package payment or threatening me for legal or other ways of recovery.

But as per his Sale staff discussion before purchase this agreement I am never chosen any financial or emi plan he is asking me a bank account no for tution fees related or as a security purpose.

I'll pay my first payment through cash mode that receipt I am attached.

Hi,
This is about your employee who is working in hr department-as-recruiter in bangalore for last month. He is the big criminal and still he have police complaints on him. How did u higher unfit person in your company. Pls do background verification. He didn't attend the interview in proper way only fake he played big drama on his telephonic interview but without any verification you have hired him with good package (5ctc) how it is possible pls think and do some favour because he spoiled many girls life in chennai
Employee details mentioned below:
Name :jagadeesh k. S
From:chennai
Location:bangalore
Designation:recruiter hr
Awaiting for your favourable response.

Sir
My name is pratham gaur. I have purchased a product from you. Your counselor said that within 15 days if your wish to return tab so you can return it. I had send you more than 10 email. But in last email you don't reply us. And without informing us you given us loan. We not need the product so why will pay it. So take it back and refund your loan amount which has withdraw from our account.

I request you to cancel my subscription with the following reference no tln[protected] dtd 24.08.2019 subscribed for my daughter khyati and arrange the refund my amount of rs.45000/- paid from my credit card on 24.08.2019.

In this regard, i am following up since 3 month's and a mail was also sent to your business development associate
Sri sanjay singh with whom we have dealt with on 10.09.2019 and so many mails send to : byju's retention
Cc: sneha sanjay. [protected]@byjus.com and ravikant sharma • ravikant. Sharma [protected]@byjus.com

Please arrange to do the needful to cancel my above subscription.

I received byjus lenova tablet but as per condition i inform to mukul jain and rishabh under 15 days as per condition apply than mukul jain tell me ok i cancelled your contract and emi from icici bank last 15 days i tried to contact mukul jain and rishabh but both person don received my call mukul jain mobile no-[protected] and rishabh mobile no -[protected] and i received many calls from other no for payin emi my contact no is [protected] pleas solve my problem

Sir, we have purchased byjus ias course program on 22/06/2019 for three years i. E 2022 which was received by us on 07/07/2019 and used by us. But on 13/08/19 it was closed for there side and even after several calls and emails no action was taken by them. Thus, we were forced to ask for cancellation of this course by an email on 19/08/2019 but no action is been taken by them till date. We have already returned tab and books though courier on 05/09/2019 which according to the courier service it was result by them on 07/09/2019 and 11/09/2019 respectively by them. The courier was send to the company's provided address. We have already paid about 25000 rupees (Including registration and emi). We request you to kindly, resolve this matter at the earliest possible time as it is hampering our everyday life process.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

Product Cancellation - Refund- Ref - 4097315

RBL Bank Loan Number - 1654439

Dear sir

I was forced to avail the Byjus Product educational product for my daughter, for 76500/- by paying Rs.11, 500/- through NEFT transfer and remaining through RBL with a loan amount of Rs. 65025/- with emi of Rs.5400/- .

Marketing Executive pushed myself and psychologically manipulated with my wife...

Dear sir/ madam,

I am attaching the whatsapp conversation with byjus employee - mr. Kumar raj which clearly indicates that interest amount will be beared by bijus. This was also assured by your team mate mr. Raj during his visit at my home.

I am regularly asking raj for it & very first day he is saying that it will be resolved. After no reply from him i have started this whatsapp conversation with him & this was sent by him. You are just wasting my time & money.

I again tell you that you are having following listed faults & you have to cancel the order & refund all my money back to my account.

1. Emi was only to be beared by me & all interest was to bear by byjus. This is clearly depicted in attachment. They have already cut my interest so refund me all interest alongwith interest you earned on it. As i am closing it so refund all my emi too & close the emi pending immediately.
2. Syllabus sent by byjus team is not matching with the inside annexes. This was intimated to mr. Raj on 20th october & even snaps sent to him with all details. Also these snaps were sent to cancellation department too. But now you are just ringing the mobiles & assuring me. This 1 month they have wasted by emi amount.
3. No mentors are contacting to our children. Now when i am sending the mails then i am told that their mentor is on leave from 2 days. Ok... But what from 20th october when my query started no one contacted. Just mentors are fooling us & nothing else.
4. No. Parental control.
5. Mr. Raj has told that the syllabus fro class 4 & 6 will be sent monthly but only we receive the syllabus for class 4.
6. No visit of any mentor at home as per assurance by mr. Raj.

So at the last i have taken the decision to close it as byjus team is just not interested to resolve the issue. They are just writing queries in conversation & i am tired giving reply.

I have requested them to close the emi but they say that the 15 days period is completed so they cannot refund it. It is clear cheating with us as product is not matching with our requirement. However, from the day i received product i have not found the content which was told for class 4 & 6 and it was promised that it will be there that's the reason i have not asked for cancellation at that moment.

Also the interest part they are not ready to return.

Hello,

We were sold the byjus service by ms geetika moolchandani in mumbai, invoice byjus[protected]. During the presentation she informed that a promotion is going on and we will get 1 month to cancel the subscription if we are not happy.
We informed her about the cancellation verbally within 15 days of getting the tablet but sent a cancellation mail only after few days of not receiving any feedback on our cancellation request. However this was done within the 30 period that we were offered. We got a response from byjus that since we have crossed 15 days period cancellation cannot be processed.
Ms geetika confirmed that she has sent a mail to the cancellation department confirming that 30 days period was offered and cancellation can be accepted.
We have now been following up with her and the byjus support team since over a month who keep passing the ball on one another. Support team says they haven't received any email from geetika and geetika says she has sent several emails requesting to cancel our subscription and refund the money charged.
This has been going on since over a month. Attached is a sms conversation wherein geetika has mentioned that cancellation approval has been sent. We shared a snapshot of this conversation too with byjus support team, still they are going on saying that they haven't heard from geetika.

Now we only hope to get our cancellation processed and refund at earliest.

Mudit raniwala

I constantly message or call to my counsellor... But he is not respondrnt to me... Then after i call to camcellation department... Then she told me that...in 24 hour i have receive the call from department but i didn't receive any call...

I have complaint within 15 days... But it is delayed by the byjus department..

I don't knw what they have policy... And what kind of service they provide to student...
If such money making policy i don't recommend that any one of you to take some stuff from the byjus.

Dear sir/madam,

An interest free loan was sanctioned by a byju's employee (Mr. Vishnu khanna, sr. Academic counsellor, byju’s) for the byju's order no:[protected]On-spot enrolment at my house) and the respective iifl loan a/c no is sl2430349. I signed a blank nach mandate (Only one form) form for the emi of rs. 3375.00 for 12 months to iifl.

The umrn sbin[protected] for rs 40, 500.00 issued to iifl...