BYJU's Complaints & Reviews

I took byju's for two children and saqib at indirapuram sold me and took 1.17 lakh rupees from me. When i i requested for cancellation within 13th day saket told me that his grandfather has expired and he is unable to talk to me e and heading towards his hometown. I tried to call byju's cancellation department many times but they fail to cancel the request. Every time you call byju's cancelation department they say we will revert back to the don't know the process of refund.

I took a trial version through byju's app and once trial version ended it asked for payment. I did the payment of rs 23, 000 through my credit card on their app's citrus payment gateway on 31st july 2019 and the amount was deducted and it showed as success. But even after several days i wasn't able to access the app. So i wrote a mail stating the above and got a reply from one mr. Abhishek ranjan of byju's order management team on 07th aug 2019 stating that the earlier payment transaction (293439) through the app will be reversed in 5 to 6 working days and asked me to pay a fresh transaction through the link they provide via mail. I paid as advised and the app started working. Since the earlier transaction was made through payment, he advised that the payment will be refunded back to the same card. So i waited for the next card statement to come. But the refund didn't get updated anywhere till date. Whenever i contact byju they give vague answers that the payment is with the refund team, the cancellation team and so on. One day they called and informed me that the payment has been refunded on 23rd nov and gave me a ref, no: cms[protected]. But when checked my savings and credit account, the amount was not credited. When informed them they too don't know what to say and they are fooling like this. There's not even a single person in the byju's hirearchy who has a sense and responsibility to solve an issue. I have patiently given them all the details they have asked related to the transaction and still struck. I repeatedly asked their offices to guide me through the proper channels to get refund, but they follow only one methodology that to call their customer support which is connected to the class tutors. No way to contact any responsible person. You call support & its always cyclic from the beginning story. Fedup & tiresome. Request you to please assist me in getting the refund from them.

@byjuraveendran need your help. Pls, look into the refund policy. Ur team is unable to help, compliant them several times. I need a refund for 5 years' prog. I purchased as it is not fruitful for my kid. Even the refund policy not told by counselor sahil pahuja at the time of selling.

Don't purchase the product as they don't listen to the customer after taking your money. I have purchased package for class 4-8 in the month of october 2019 and found that the curriculum is not matching. Mentor telling me the reason - this will happen for class 4 and 5. So it is just a waste of money for me and on asking a refund. They are not reverting on emails. Mentors give a call saying that policy is for 15 day refund and now the refund not possible after 1 month. Such a pathetic company and mentors, lots of emails sent for a refund but not listening to customers and shouting on customers that do whatever you want we will not refund. Even cancellation team is not reverting on emails. Not a customer friendly company and waste of money. Requesting all parents not opt for this product.

We were contacted by deevesh, byjust sales guy, we my son was using byjus app. He took appointment with us and visited our home.
He explained advantages of taking byjus package; out of which 2 were student will be regularly contacted by friend like mentor and will be clarified on doubts related to what was taught in school and byjus will provide customized syllabus in the table as they have tie-up with the school when we mentioned my son's school follows their own curriculum. Also we were told that we can try the product for 15 days and then return if we do not find much use of it.
When mentor, arpitha, called us for the first time, i set these expectations. But she denied to this telling till 7th standard, they give common syllabus and only once a week there will be call from the mentor. I clarified her this was not told us when we bought the package and she promised to check with deevesh and come back to us which never happened. At the end of 2 weeks, we decided to return the package and called byjus. Sameer came into picture as arpitha was absent and he promised that they will map the syllabus according to school syllabus and send it in excel whenever there is a mis-match and also told student would be contacted as promised by deevesh. He convinced us this way and we did not cancel. We also contacted deevesh and he mentioned that he has also internally escalated and mentor would be changed for my son as she is not senior enough to handle the student.
But syllabus was never mapped and also no proactive calls from them for 2 weeks in a row. We tried escalating through byjus link, but no response received after 5 days.

Hello there, my name is aditya gupta and i purchased the byjus jee tab in july 2019. During the booking of the tablet i was given an assurancd that the quality of the video lectures is going to be the best and it will surely boost up my performance in exams. But after using it i am really not satisfied. It seems that i have wasted so much of money. It would be very helpful to me if i would get a refund. My byjus registered mobile number is [protected].

Sir
We want return your byjus tablet because my child is not read byjus learning app tablet and you are also block byjus app. So i want stop my monthly payment. And returned my deposit payment. I am send for return byjus tablet first e-mail dated 11 april 2019 within 15 days for resived tablet. I am send many times e mail but you are not send any replay. We get again message "dear sudhir gupta! Greetings from iifl. Your loan emi 2138/- is due on[protected] for your loan number [protected] please keep your bank a/c funded for successful payment" for emi december 2019 dated on[protected] time 8:44 pm. So please send confirmation for stop emi payment and return my deposit money. I have complent in consumer support portal in this meter consumer grievances no 1705976 dated[protected] but you are not any response in this meter. Please sort-out early in this meter as soon as possible.
Child name - nishi gupta
Father name - sudhir gupta
Mobile no - [protected]
Class -10 cbse
Register mobil no-[protected]
Thanks

Was purchased the product 4 months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount. Refund is not possible because already two months is over but i am paying 3075 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refund the amount.

I have bought a priduct of your from your person aastha shukla but she hasnt told us about any return policy but we called her within 15 days to return it she picked the call first time and saod ok i will do something bit afterwards she disint picked any calls we were not knowing about the cancellation process as cancellation details was not provided to us afterwards after cancellation period was over there was a call for the emi of the product we refused to pay it and said please take your product back and dont refund the money 15k which we have already paid but take your product back and they refuse to take it back we did the mail also afterwards but there was no response regarding that again they called us and they said you have to take the product we cannot cancel it and i spoke to a person of byjus only and i saod him as there so many complains of yours so he said yes we know but still nothing happend to our company you have the pay the money and there are so many calls from you guys its such an harrasment for us we are not going to pay any emi as it is fault from your side and from your sales person and you all are harrasing other people you all guys should be ashamed of yourself and as you all also said that you will release reports of our so in future we will be troubled i swear guys i havent seen such persons like you all stop harrasment first be loyal to your all customers as the syallabus and topics are not matching to my childs syllabus we are going to take it.

Dear sir,

With due respect it is stated that my child md faiz khan, my loan account number - sl2446318, he can not learn now because his tablet screen damage now we complaint before your department but not solve my matter i already paid & clear all my loan amount before my period. Please see into my matter its my child future you support me and provide me as soon as possible other way we are waiting your answer

Best regard's
Saghir
[protected]

On october 5th 2019, a representative (Mr. Ashwin - [protected]) from byjus arrived voluntarily to our home and brain washing my child and wife to make them to enroll course worth rs. 28k and he also got rs. 2.8k as advance and made a finance option through bajaj finserve (Emi option)
I then objected and cancel the course there itself and get back the advance (Rs.2.8k) there itself, then your representative left out saying everything will be cancelled out. But after a month i was deducted an amount of rs.2976 from my bank account through bajaj finserve.
Its very pathetic from byjus side, i haven't enter into the course but you charged me for the course. Talking to your call center they told me to send an email.

I want all the course to be cancel out and return my amount immediately.

Details:
Student name: s. S. Shanjay
School: vivekam senior secondary school, coimbatore.
Representative name: ashwin ([protected])

My contact no: [protected]

Respected Sir/Madam,
I have been duped by Byjus who have neither delivered their products nor processed my cancellation refund. I have demanded cancellation for the below mentioned 2 applications/subscriptions of my kids aged 10 and 5 years. The service/products were not delivered within 3 days as claimed by their Business development Associate - Venkata Raju. I paid a deposit of 25k on 17th November 2019, the date of submission of...

I told the mentor to cancel the product within 15 days but he did not go along the process. The councellor fooled me by saying that he have filed an application for the cancellation of the product but he did not. I was not told about the email cancellation process by the councellor and now when i am askin them to cancel they are saying refunds can't be done. The councellor "saket singh" has blocked my phone no. Since last two days. I need the money to be refunded please

The byjus team. Called me a first time they told me to take jee package to complete your dream then counsellor. Also told me to take jee package even though he know that jee is required is not required for me they told me it is necessary to jee package to complete your dream i make a purchase. Of 72500. Now i am feeling depresses because i wasted my father's money i am feeling very shamed because. They trusted me and gave couses. Atlast i will to them who are seeing this think 100 times before taking. Course from byjus. They are cheating students easily

I am purchasing online study materials for my child but as per his executive or company promise it's not suitable for my child it's totally wasted his Sale person is promised me if this is not useful for your child I'll return back our service within 15 days trial after 15 days when I am calling him to stop this service or return back your gadget & refund my money they are refused to accept my call I have trying to contact him all possible way like phone call, email, his helpline no but till no any response.
Also his financial partner calling him on daily basis for emi Or saying that one you will take this service then you are liable to pay full package payment or threatening me for legal or other ways of recovery.

But as per his Sale staff discussion before purchase this agreement I am never chosen any financial or emi plan he is asking me a bank account no for tution fees related or as a security purpose.

I'll pay my first payment through cash mode that receipt I am attached.

Hi,
This is about your employee who is working in hr department-as-recruiter in bangalore for last month. He is the big criminal and still he have police complaints on him. How did u higher unfit person in your company. Pls do background verification. He didn't attend the interview in proper way only fake he played big drama on his telephonic interview but without any verification you have hired him with good package (5ctc) how it is possible pls think and do some favour because he spoiled many girls life in chennai
Employee details mentioned below:
Name :jagadeesh k. S
From:chennai
Location:bangalore
Designation:recruiter hr
Awaiting for your favourable response.

Sir
My name is pratham gaur. I have purchased a product from you. Your counselor said that within 15 days if your wish to return tab so you can return it. I had send you more than 10 email. But in last email you don't reply us. And without informing us you given us loan. We not need the product so why will pay it. So take it back and refund your loan amount which has withdraw from our account.

I request you to cancel my subscription with the following reference no tln[protected] dtd 24.08.2019 subscribed for my daughter khyati and arrange the refund my amount of rs.45000/- paid from my credit card on 24.08.2019.

In this regard, i am following up since 3 month's and a mail was also sent to your business development associate
Sri sanjay singh with whom we have dealt with on 10.09.2019 and so many mails send to : byju's retention
Cc: sneha sanjay. [protected]@byjus.com and ravikant sharma • ravikant. Sharma [protected]@byjus.com

Please arrange to do the needful to cancel my above subscription.

I received byjus lenova tablet but as per condition i inform to mukul jain and rishabh under 15 days as per condition apply than mukul jain tell me ok i cancelled your contract and emi from icici bank last 15 days i tried to contact mukul jain and rishabh but both person don received my call mukul jain mobile no-[protected] and rishabh mobile no -[protected] and i received many calls from other no for payin emi my contact no is [protected] pleas solve my problem

Sir, we have purchased byjus ias course program on 22/06/2019 for three years i. E 2022 which was received by us on 07/07/2019 and used by us. But on 13/08/19 it was closed for there side and even after several calls and emails no action was taken by them. Thus, we were forced to ask for cancellation of this course by an email on 19/08/2019 but no action is been taken by them till date. We have already returned tab and books though courier on 05/09/2019 which according to the courier service it was result by them on 07/09/2019 and 11/09/2019 respectively by them. The courier was send to the company's provided address. We have already paid about 25000 rupees (Including registration and emi). We request you to kindly, resolve this matter at the earliest possible time as it is hampering our everyday life process.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.