BYJU's Complaints & Reviews

I was purchased program on 11/10/2019, with mr. shubham mehra, while purchasing he is committed for one time payers there will be a pay back of total 15% . in that 5 % immediately and 10% after 20days.5%of amount i got immediately and 10% i have not got till now . i have raised mails and phone calls till now i have not got any response. i am keep on calling him till now he dint pick up my call from 15th of December 2019. this is my invoice number
Invoice No: BYJUS[protected].i have mailed on 19th december, 1st january and 3rd january but there is no replay too.

I am not satisfied with the product the councellor did not tell us about the terms and conditions of the product and he was so much in telling about himself i had such a bad experience with byjus i dont want to pay them anymore but they are forcing us every person has right to information but they dont follow that. Every customer have that right but they dont tell us during visit and after that when customer ask them for cancellation they always backout they are forcing us for emi even after knowing that we are unable to

Dear sir/madam,
I had taken demo from byju's learning app with tablet. When the byju's executive mr. Pravin raut visited my home on[protected] for demo, i had clearly communicated to him that i will only take the demo of the product and if found useful only then i shall purchase it. The amount payable was rs.6450 as down payment and balance rs.58050 by way 12 of instalments of rs.4838 each.
Mr. Pravin raut (Sales executive...

Respected sir, i purchase the tablet course for my daughter but we don, t know that our emi loan is only for 1 year. We thought that our emi loan is for 5 years so, we slowly slowly fill the loan amount.
There is problem in my home so we cant afford the amount of loan and also my daughter don't study in byju's tablet. She don't want to study on tablet.
Before our tablet coming to home, we complaint to byju's customer care that please you cancel our order.
But they don't cancel our order till today, we complaints many time to byju's customer care or ankit jaiswal which is come my home for giving us byju's plan.
We call him many times for cancel my order before the tablet coming.
We are poor not rich please you cancel our byju's tablet plan and transfer all money to my bank account.

Hello sir
I purchased byju’s plan for my son for std 5, 6, 7and 8 as it was under a good scheme. I paid a down payment and after that i received tablet and kit from byju’s.. After that i paid my first emi. But now my son is going to hostel for further studies so i consulted byju’s team for help and to cancel my further emi’s as i am not going to use the application anymore so its useless for me to pay emi’s.. I told i dont want refund but plz cancel my plan so i can get rid of paying emi’s but they are telling they dont have any such policy from their end. So plz help me

I have purchased there product i have contacted councellor sevial time for cancellation even i have requested them to cancel but they didnt they are such a cheater they ar e actually cheating in the name of education i have contacted them under 15 days i have send lot of email regarding cancellation but they didnt cancel and now asking for loan such a huge bussiness

I got a call from Byjus stating that I have been shortlisted for the role of learning and development specialist. The very next day I was scheduled for an interview through Zoom app and it went well. At the end, they told me that I will get a call from HR as soon as possible. But I didn’t get any call for the next two weeks. I mailed them regarding my job status. They told me to wait for one more week. But also I didn’t get any reply. I mailed them again. They told me to wait and for three more days and told me that they will give me an update. Its been a month now. I’m mailing them everyday and they are so irresponsible. They don’t even have the courtesy of replying back to the mails. Because of their irresponsible behaviour, I lost many opportunities. I thought I will get an opportunity since they told me to wait. Now I regret believing them. Dear Byjus people, please have some courtesy over people. Thank you.

Dear Byjus,

I made a purchase of you're product based on a very again marketing by your salesperson who visited my home saying they will give counseling.

I felt very pressured and went for a purchase. However when I researched online, I learnt about how I was duped.

I immediately within a few hours followed your cancellation policy guidelines and sent an email for cancellation and refund.

I had spoken with your customercare the next day who filled up the cancellation form and asked me to share the following details to [protected]@byjus. I did the same as instructed and also copied to [protected]@byjus as well. I am sharing the details below by removing my child name.

Since I cancelled within the deadline if 24 hours, I hope the money would be refunded into my account as soon as possible.

It's been more than 48 hours and I am waiting for some action. I have not received an be update and looking at all the complaints about byjus in this website, I am really wire worked now.

The form no: TNL[protected].
Course: Std 3rd to 7th
Student's name: withheld for privacy.
My contact no: withheld for privacy
City: New Delhi
Education counselor name mentioned in the form: Shashank
Employee email: shashank.[protected]@byjus.com
Employee id: TNL21818150
Amount paid with Debit card: Rs 83, 000
Transaction id /ref no:[protected]

I was not provided with any receipt except for a form. In the form, the employee ID was also mentioned wrongly. And later provided correct one when I asked the salesperson.next day.

The two people who visited me:. The name of one of them is Nishant and email they provided me is nishant.[protected]@byjus.com

I hope the money would be refunded into my account as soon as possible.

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.

Dear byju,
I have taken the byjus pakage on[protected] during one of your team member has visited at our place for my child tanmay sharma.

During conversation i have paid 5800 amount with my debit card and she said rest payment will be deduct from my credit card on monthly basis as she has done herself the procedure.

But i have received my credit card bill they have charged rs 2921 (Interest, late fee charges).

For that daily i am talking from last 10 days with byju customer care no. ([protected]) and discussing with mentor but not getting the proper response.

As it is not my fault so requested, kindly immediately adjust above amount and start emi on monthly basis to avoid daily interest and late fees charges by hdfc bank.

Requested kindly

1) immediately start emi as daily interest charges is adding by bank which again will come in next billing cycle.
2) adjust extra charges of cost rs 2921/-
Which had been added by bank due to lumsum amount.

Regarding this i am continuously mail to press, supoort, [protected]@byjus.com but it very surprising and disgusting no reply is coming from your side.

Also i discussed with mentor and mailed to her but not replying and giving any answer.

Waiting of your very quick response...

Regards,
Sudhir sharma.
(Tanmay's father.)
[protected].

We bought byjus for our son of 7 years as sales person said try for 15 days, if you don't like you can return everything and everything will be refunded. I said ok let's try.

Then i asked sales person to extend the trial period to 2 months as 15 days doesn't give clear idea whether to continue for 3 years or not.

Sales person told me ok he will request his team for the same and will get it done. Nobody contacted me, i asked again, he told me he will speak again but i understood after 15 days that he didn't request anyone about this as when i talked to mentor, she said nobody requested for extension and extension is against policy.

Now, i want my money back and sales guy is simply cheater and must be fired immediately.

Byju’s representative anurag mishra visited my house on 30th sept. 2018. He processed registration and get forms signed by me stating that it was registration formability. Also, committed that we will receive tab in 7 days but we received it 9 days later.
By the time we receive it my son’s semester exam started so did not operate it in exam period. So it took more time for me reply on cancellation request. If i had receive product in time i could have reply in stated 15 days timeline. But since received product late and it all end up with submission of cancellation request after 16th day which is quite logical and justifiable. But byju’s seems not doing ethical business. They looks more interested in selling their product forcefully.
I submitted cancellation request and assumed that now it will be processed. No communication even form mentor. As the product sold by giving wrong information under the name of scholarship. I had given request for cancellation but there was no response to the mail and on phone they are just misguided by saying that ignore the calls so i stopped that ecs immediately by the way. We are getting continuous calls from byju's finance regarding the payment and saying that they have no updates from cancellation team. As the communication is only from one side. Whenever we call helpdesk they do not provide any resolution on cancellation. Every time the new person calls and ask the reasons. Since from last one year i have communicated everyday with new person and given the reason about the cancellation every time with communicating 40 to 50 min. Which is quite traumatic as i have to explain everything newly to him right from start.
It should be obligatory to byju’s to make call after 15 days to verify on processing request which is right & ethical way of doing business. Byju’s is big fraud and think twice before entertaining their fake sales persons. They will process your request and emi without any consent from you. I am still following up for cancellation and soon will file legal complaint against this unethical business firm.
Please call if anyone want to join to file complaint jointly. Let people make aware of their unlawful working style and fraudulent business.

I took byju's for two children and saqib at indirapuram sold me and took 1.17 lakh rupees from me. When i requested for cancellation within 13th day saqib told me that his grandfather has expired and he is unable to talk to me e and heading towards his hometown. I tried to call byju's cancellation department many times but they fail to cancel the request. Every time you call byju's cancelation department they say we will revert back to the don't know the process of refund.

I took byju's for two children and saqib at indirapuram sold me and took 1.17 lakh rupees from me. When i i requested for cancellation within 13th day saket told me that his grandfather has expired and he is unable to talk to me e and heading towards his hometown. I tried to call byju's cancellation department many times but they fail to cancel the request. Every time you call byju's cancelation department they say we will revert back to the don't know the process of refund.

I took a trial version through byju's app and once trial version ended it asked for payment. I did the payment of rs 23, 000 through my credit card on their app's citrus payment gateway on 31st july 2019 and the amount was deducted and it showed as success. But even after several days i wasn't able to access the app. So i wrote a mail stating the above and got a reply from one mr. Abhishek ranjan of byju's order management team on 07th aug 2019 stating that the earlier payment transaction (293439) through the app will be reversed in 5 to 6 working days and asked me to pay a fresh transaction through the link they provide via mail. I paid as advised and the app started working. Since the earlier transaction was made through payment, he advised that the payment will be refunded back to the same card. So i waited for the next card statement to come. But the refund didn't get updated anywhere till date. Whenever i contact byju they give vague answers that the payment is with the refund team, the cancellation team and so on. One day they called and informed me that the payment has been refunded on 23rd nov and gave me a ref, no: cms[protected]. But when checked my savings and credit account, the amount was not credited. When informed them they too don't know what to say and they are fooling like this. There's not even a single person in the byju's hirearchy who has a sense and responsibility to solve an issue. I have patiently given them all the details they have asked related to the transaction and still struck. I repeatedly asked their offices to guide me through the proper channels to get refund, but they follow only one methodology that to call their customer support which is connected to the class tutors. No way to contact any responsible person. You call support & its always cyclic from the beginning story. Fedup & tiresome. Request you to please assist me in getting the refund from them.

@byjuraveendran need your help. Pls, look into the refund policy. Ur team is unable to help, compliant them several times. I need a refund for 5 years' prog. I purchased as it is not fruitful for my kid. Even the refund policy not told by counselor sahil pahuja at the time of selling.

Don't purchase the product as they don't listen to the customer after taking your money. I have purchased package for class 4-8 in the month of october 2019 and found that the curriculum is not matching. Mentor telling me the reason - this will happen for class 4 and 5. So it is just a waste of money for me and on asking a refund. They are not reverting on emails. Mentors give a call saying that policy is for 15 day refund and now the refund not possible after 1 month. Such a pathetic company and mentors, lots of emails sent for a refund but not listening to customers and shouting on customers that do whatever you want we will not refund. Even cancellation team is not reverting on emails. Not a customer friendly company and waste of money. Requesting all parents not opt for this product.

We were contacted by deevesh, byjust sales guy, we my son was using byjus app. He took appointment with us and visited our home.
He explained advantages of taking byjus package; out of which 2 were student will be regularly contacted by friend like mentor and will be clarified on doubts related to what was taught in school and byjus will provide customized syllabus in the table as they have tie-up with the school when we mentioned my son's school follows their own curriculum. Also we were told that we can try the product for 15 days and then return if we do not find much use of it.
When mentor, arpitha, called us for the first time, i set these expectations. But she denied to this telling till 7th standard, they give common syllabus and only once a week there will be call from the mentor. I clarified her this was not told us when we bought the package and she promised to check with deevesh and come back to us which never happened. At the end of 2 weeks, we decided to return the package and called byjus. Sameer came into picture as arpitha was absent and he promised that they will map the syllabus according to school syllabus and send it in excel whenever there is a mis-match and also told student would be contacted as promised by deevesh. He convinced us this way and we did not cancel. We also contacted deevesh and he mentioned that he has also internally escalated and mentor would be changed for my son as she is not senior enough to handle the student.
But syllabus was never mapped and also no proactive calls from them for 2 weeks in a row. We tried escalating through byjus link, but no response received after 5 days.

Hello there, my name is aditya gupta and i purchased the byjus jee tab in july 2019. During the booking of the tablet i was given an assurancd that the quality of the video lectures is going to be the best and it will surely boost up my performance in exams. But after using it i am really not satisfied. It seems that i have wasted so much of money. It would be very helpful to me if i would get a refund. My byjus registered mobile number is [protected].

Sir
We want return your byjus tablet because my child is not read byjus learning app tablet and you are also block byjus app. So i want stop my monthly payment. And returned my deposit payment. I am send for return byjus tablet first e-mail dated 11 april 2019 within 15 days for resived tablet. I am send many times e mail but you are not send any replay. We get again message "dear sudhir gupta! Greetings from iifl. Your loan emi 2138/- is due on[protected] for your loan number [protected] please keep your bank a/c funded for successful payment" for emi december 2019 dated on[protected] time 8:44 pm. So please send confirmation for stop emi payment and return my deposit money. I have complent in consumer support portal in this meter consumer grievances no 1705976 dated[protected] but you are not any response in this meter. Please sort-out early in this meter as soon as possible.
Child name - nishi gupta
Father name - sudhir gupta
Mobile no - [protected]
Class -10 cbse
Register mobil no-[protected]
Thanks

Was purchased the product 4 months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount. Refund is not possible because already two months is over but i am paying 3075 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refund the amount.