BYJU's Complaints & Reviews

Hello,

We were sold the byjus service by ms geetika moolchandani in mumbai, invoice byjus[protected]. During the presentation she informed that a promotion is going on and we will get 1 month to cancel the subscription if we are not happy.
We informed her about the cancellation verbally within 15 days of getting the tablet but sent a cancellation mail only after few days of not receiving any feedback on our cancellation...

I constantly message or call to my counsellor... But he is not respondrnt to me... Then after i call to camcellation department... Then she told me that...in 24 hour i have receive the call from department but i didn't receive any call...

I have complaint within 15 days... But it is delayed by the byjus department..

I don't knw what they have policy... And what kind of service they provide to student... br...

Dear sir/madam,

An interest free loan was sanctioned by a byju's employee (Mr. Vishnu khanna, sr. Academic counsellor, byju’s) for the byju's order no:[protected]On-spot enrolment at my house) and the respective iifl loan a/c no is sl2430349. I signed a blank nach mandate (Only one form) form for the emi of rs. 3375.00 for 12 months to iifl.

The umrn sbin[protected] for rs 40, 500.00 issued to iifl...

While demo and selling it was told that chapters in the 2nd standard of icse will be there. However it was not there, after followup again and again it was told another set of study material will contain the chapters. But its not there. Now after excedding 15 days they are not agreeing to refund. Now i want to retutn the kit as i am cheated giving wrong information. F there was not false promise given initially that content will be there...

I want to complain for the manpower exploitation that is going on in the lucknow byjus branch... Is there any timing for the office hours.. Or the employees have to dedicate their lives for few bugs... Does company expect the fact that proper rest is necessary for doing work efficiently... If the company expect their employees to work like a robot... Then kindly start hiring robots and pay them......

I have purchased a byjus tab for my son after lots of convincing session of byjus sale person because he promised me that if i got dissatisfied by the product they arrange the return of tab but lam tired of trying and requesting byjus team to take the byjus tab return. These byjus company is trapping the customer by doing such kind of irresponsible act. Now it's a time to take legal action against the poor cancellation policy of returning...

Byjus is not doing good in field of education they are only making money. This fraud company creating pressure on parents to buy and in the end they sale the product for long duration time and they don't even refund the money.

This is not the revolution for country they are a demise for education.

Because of them education is deteriorating more....

Dear sir,

Due to medical emergencies and crisis i had cancelled my order worth rs 70000 and as per the policy if we cancel the order with in 24 hrs we will get refund. Comapany name is buyjus.

A manager called us next day and he confirmed not to accept the tablets and book then it will go back to company and the refund will be initiated. He stated that he will drop an email to confirm cancellation, but later...

I, arnav kanude, subscribed for byjus and recieved the kit on 8 sept. 2019. After some time i started facing difficulty in understanding the lectures. Now i want to cancel the subscription and as per the rules given in the student's copy i have complaint regarding the issue within 15 days. It has been two months already after the complaint i have registered, but still the company is not responding and the emi is still deducting....

We have received the product (Byjus course) through blue dart day before yesterday.. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment....

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working....

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

Byjus is a fraud company they approached my wife and told they are taking online class and monthly fees will be 4k now i called and told them to cancell there is no use of it now only we came to know it's and these fellows getting sign in all documents and taking loan and threatening people plz take further action. They have got signed papers for loan purpose now we r not intrested in byjus no more but they are giving pressure for payment...

DearTeam,

I have purchased Byjus class 4 to 8 product for my son From Mr. Aman representative of Byju's after ensurance from him if we donot like the product we can ask for cancellation with in 15 days and get back our money . Got this Product on 5 aug and finding this of no use, so ask them for cancellation on 10 Aug . Afterwards got call calls from their representatives, finally after all discussion with me and my kid, they...

The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact...

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product....

On october 2018 miss madhumitha from chennai byju’s sales sold learning app with tab for total rs 55000, by rs 10000 as cheque and balance rs 45000 as loan from capital float.
She informed me that the company will debit my savings account directly for rs 4500 per month to a tenure of 10 months totally without any intrest.

We had finalised and closed the deal and given a cheque for rs 10000 and signed some documents...

Dear sir/madam

With reference to above noted subject, i would like to inform you that on being allured by your advertisement came across by me on website and thereafter by the misrepresentation and inducement given by your authorized representative mr. Sanaan ahmed i opted for registration of my kid namely shivika sharma in byju's learning programme. It is noteworthy that at the time of paying registration fees and signing...

I took byjus ias tablet course and i got it on 23 october 2019 and used it for over a week and i have not found byjus ias course much relevant for my preparation and i am not comfortable with lectures and wording used in lectures on maximum of the subject of ias course hence i do not found suitable for preparation and according to refund policy of byjus within 15 days
But i did not get any response from byjus team

Thank...