BYJU's Complaints & Reviews

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted...

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done....

I took byjus learning materials. While i take executive told any time you can cancel if your child can't follow and company will return back money. Now they saying their norms...15 days cut off period. Its a trap byjus doing because if you use or not your fund is block. Its a big organisation now.. They really forgiving the way they come. It's a real trap via executives.. Money is locked last one year in byjus....

23 october i am emailing byjus shriya. [protected]@byjus.com, [protected]@byjus.com to update me with some confirmation so that i can dispatch the package as early as possible to their bangalore address thus they can also start the refund but entire team is not answering intentionally. How can they be educational when they are doing such activities and these activities proof that review which are posted by parents are absolutely true. Under such...

I am worried about hard earn money which is trapped by byjus and now i am even sacred after reading all feedback and reviews posted on twitter and other social networks that the byjus sales people threatening, forcefully entering flat and bungalow and forcefuy asking parents to pay. Some wrote they make refund in two months even if anyone submit and discontinue the program with in 15 days....

Byjus's counsellor mr. Nitin k. S (Byju’s employee id: tnl[protected] had come to my home to convince us about the byju’s app learning program. I was not convinced. Then he told me that i can cancel the program at any point if it is not good for the study of my children. Then, i thought let me see. So, i registered with byju’s for my son and daughter (Sibling package). Total amount of this package was rs/- 86000/. Then, i made a down...

I children had registered for byju's the learning app. No. Tnl[protected].
In the beginning, your agent mr. Nitin k. S approached me and told about the product. I have opted for the sibling kits. When i received the same one of them was working and the other was not working. I communicated the same to the mentors. It is very much surprise for me any of your helplines numbers are not working!!. Till today i did not get any reply from...

I am writing on behalf of my relative mr. Mukesh kumar singh, resident of kharagpur, west bengal who has been conned by your staff and has been slapped with a loan of rs. 60000/- and has been issued a notice through advocate of capital float for the service they cancelled few days after applying and did not take the product and clearly communicated your employee mr. Arghya chakroborty to cancel it and he assured that it has been cancelled...

@byjus awb d72125029 please cancel my order and refund my money back. I don't want to continue your programe so please cancel this order and refund my money back. Since 19 october onwards i am chasing this so called education application customer care number to address my concerns and close the problems. I am shocked this is clothing category based application which they are selling on the name of education and making fool and taking so big...

This is to inform that, i the parent of a nethra (Loan no kri18e[protected]&config=1) not in a position to continue the byjus classes, due to severe financial crisis.in spite of several letters and telephonic conversation with byjus, you people are still continuously contacting us through phone and disturbing me. I kindly request you to take back your product, since we have stopped the mentor classes long back. Kindly consider our situation...

I am gmat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab....

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!...

The tab is not responding properly to touch though it was formatted as per direction by your technical team.
As per my understanding when a customised tab is provided by byju, the software and hardware problem to be sorted out by byju.
I would request you send the terms and conditions regarding the same.
I am not in a position to go to service center to get the tab checked. Pls arrange someone to do the needful and...

I had purchased the product 3 months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person contact but she told refund is not possible because already 3 months is over but i am paying 8000 per month emi. Now i don't want above product because i have family issues and i have 1.5 yr daughter and currently not having any job.
Please cancel the...

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....

We have received the product (Byjus course) through blue dart day before yesterday. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This...

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action...

My name is ashwani kumar chaudhary ([protected])
On 30th aug2019 i got a call from byjus representative to by buy a course for my son and he gave the quote of 45000 for that. The chat with him is attached. On 2nd of sep another guy karan sharma came to my house and filled up order form for that and ask me to do initial payment of 4500 rs.
I did that and screens are attached for references.
After 1 hr he came back and...