BYJU's Complaints & Reviews

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I called customer care of byju's regarding unlocking the ipad whose password was forgotten by my son. I made 4 calls in the day and every time i received the same response "someone will call you in 15 minutes" i also explained them that i am calling from 2:06 pm, 2:33 pm, 4:12 pm, and 4:39 pm.
It is really frustrating to hear "someone will call you in 15 minutes" and nobody will call you.

Those who care for their children, do not buy this product as once you buy it they will not provide service.

I purchased byjus tablet course on 21 september 2019 after 1 week my child does not understanding anything through this programme
I also done email for byjus for cancellation but they not responded and also micro sd card in tablet for this coarse is corrupted
I want to cancel this coarse and i want money refund of 5140rs which i paid starting instalments

Hi
I am nishant bhardwaj purchased 10th, 11th and 12th kit for my son garv bhardwaj.
As per discussion with sales executive mr. Manish (Indore), i have transferred the agreed amount in byjus account and waiting for kit since last 10 days and mean time he has given login and password to study.
Now he is telling, right now it is not possible in agreed amount because i have given combined package with some one but that person had withdrawn so you have to pay additional cost.

Initially i had made clear statement that if not possible in this amount then not call me but now byjus team started cheating.

It is very disappointing as if i will not purchased then it will create bad impact on my son.

Regards
Nishant
[protected]

We have purchased Byjus learning program for Ashish. The registered mobile number is [protected]. The order number is TNL[protected] dated 3.8.2019 sold to us by Mr. Sanjeev Singh with id. TNL21818822.

Since Asish is finding it difficult to use the material we want to return the product.
We are constantly in touch with your customer care team since 16-Aug' 2019 but unfortunately not getting any closure.

Kindly make immediate action to return the money. We appreciate your efforts to help students through this app.

Regards/ Aby P Mathew

I took subscription of byjus IAS Coaching and after i paid them 1.27 lakh through credit card, and now i dnt want to subscribe soo i called to customer care and told them, i want to un subscribe they told we will call u, daily they r saying this they are not responding at all .The counselor talks very sweet before subscription after they wont do any work..they are frauds cheating all innocent persons...please help me in this regard..

Recently a representative from byjus called arjun (From chennai) came to my house for to talk about byjus, he made me buy the product and he said if i don't like it in one month he would refund the money. I contacted him in one month and said i was not interested but, he ignored me and started taking money from my bank account without asking me.

I tried to call him several times but he just blocked my number. Once he attended my call when i was calling from another phone number, the moment he realised it was me he hung up the call. He is not responding at all, i have lost 7000+5275 =12275 because of this rascal.

I have not even used the tablet they provided and i am not interested in that too. I want by 12275 as a refund because it is a fault from byjus side and i don't want to continue this course, but they are allowing me to discontinue. Every time i contact the byjus team to discontinue they just ignore me.

The representative (Arjun's phone number):[protected]
My phone number :[protected]

I has submitted my complain with request no.3587245 regarding exit from byjus learning app due to some personal reason. For this purpose, i tried so many time from the last 4-5 days to contact to your support centre through e-mail, but every time the email sent gets bounced.

Once again i request you to kindly initiate the process for withdrawal from app immediately and get back your tablet as i have not used it since you provided me.
My details are as follows
Student name: shubh srivastava (Account [protected])
Class-v at kolkata

I have not got learning kit since 10 days please deliver it today positively and give me traking code. The counciller has come for councilling on 21 sptember he said that the learning will be given on 7th day of councilling but it has not given there is no notification available please give me some information today only please sir please give me some response

I filed return for the ordered product within a week time realizing that it's useless for my 3rd standard kid. However, support took almost more than 2 months period and they are coming back and saying you have crossed the the stipulated time period. I can strongly say this is a big scam and these guys are cheaters. Basically selling 15k worth tablet at 38k.

Got a sales rep selling me a product for my daughter who studies in an international board. The tab that came was for icse syllabi’s on 8th september 2019.
Immediately reported the same to byjus, was promised cancellation on 10th september. Post that lore than 40 follow up calls, no one taking onus, cancellation team not calling back and cannot he connected to via call centre. 3 mentos changed in 20 days intimidating my daughter to keep the tab and telling her icse is same as cie complete package included tab, mentor ship, ai assistance... Nothing provided as promised.

Complain number 3411067 dated 10th september 2019 still open.

I am a byjus premium member And this membership which includes the premium app and the SD card which contains the videos can only be naught by personally contacting byjus.
The send the parcel via post. The fact is they just send you the course stuff and whenever an update for the premium app comes out you cannot update it. The pattern for exams and syllabus constantly keeps changing and there's no way to update the app. To update it you have to buy everything again.

I bought byju's program for my son, class 9-12 in april 2019 due to big promises and sweet talks of byju's sales guy. Then the byju’s tab suddenly stopped working on 17th september and since then we are facing the poorest customer service from byjus. Everytime we call they are telling "we will call you back" but still no solution to the problem. His 10th class half yearly exams is under way and he is desperate to get the tab problem rectified but byjus's customer team seems feelingless and senceless.

After plently of calls continuously made for 2 days from my son, then they ask us to send the tab via courier to bangalore office, we send it and they received on 23rd sep'2019. And now since 4 days there is no answer as what will happen next or when we will get back the tab. Only the lethargic answers we are receiving "we will call you back" or "the expert will call you" or "we will tell you asap"

The tab were sold by byjus for the course of 4 years and it even doesn’t work for 4 months and a very unhelpful and non-cooperative customer service that even they don’t’ have any manner and hospitality to talk to kids and there is no follow up from them. Whenever we call there is new person picking up the phone and we have to tell him full story again and we will get the same answer "we will call you back" or "the expert will call you" or "we will tell you asap".

I send them an emails on [protected]@byjus.com, [protected]@byjus.com but even they don’t bother to respond to any of it.

You can imagine that they are just focussed on to sell their product and don’t want to give the service.

Complaint no.:- 3487079

I had placed an order with bjyu's for study materials of 10th. They delivered the tab with 7th std materials. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with. But all i have in hand is a tab with 7th standard materials which is actually of no use for my son who is in 9th cbse. I would appreciate if anyone could help me in getting this sorted out.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.