BYJU's Complaints & Reviews

I applied for byju's educational kit wroth rs. 65000/- for class 7th to 10th syllabus and paid rs. 6500/- advance via online through credit card. Apply for educational kit ensure that kit is heldful for kids and if not satisfied then return your money easily. I received kit from courrier. But after receiving found that kit is not heldful for children & i talk on customer no. But they speak rudly & pressurize me. So i make complaint online on dated 10-09-19 & my complaint no. Is 02477182 but i not received any satisfactory reply. I m disappointed & want to refund my earliest money. Plz solve my problem.

Dear sir/ madam, we need your help. I am sanjay shukla, father of aaryansh shukla want to share my concerns. Byju's agent mr. Sanjay (Mobile no.[[protected]] approached us and we bought byju package for our son for class 4th paying a amount of rs. (27000/). At the time of deal, we were said that if you don't find our product satisfied, you can return it within 15 days and the amount will be refunded. After receiving the package, my son studied from for about 12 days and he wasn't satisfied at all. We called the same person (Sanjay) about returning the product. He told the period of 15 days over so now returning not possible basically before 15 th day i called him but 2nd october holiday so byjus not working next day he told tomorrow he will respond but later he closed 15 days over. We even approached their customer care but didn't got any sufficient response. It is my request to please solve our issue. Dr sanjay [protected]

Hi BYJUS Team,

As discussed kindly send me complete address where I can ship the Tablet provided by you, as my daughter is not at all comfortable and satisfied with it. So want to give it back and want to get back my refund as per BYJUS policy.!

My child Anishka Tyagi is unable to grasp the study technique. I want to return the study material for 7th and 8th standard.

Requesting you please refund back my token amount and stop EMI further from my account. Please find the attached receipt for more clarification.


Regards
Avinash Tyagi

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I received byjus educational kit on 06-10-19 friday by courrier. After receiving kit i found that only two subject included in this course & kids does not benefit to this course. So i want refund back my money which i paid 6500/-. I call customer care for this but they argument with me & not solve my problem. So i disappointed your service & return my earliest money 6500/- (Harshitha d/o tapan vashist, sirsa (Haryana) mobile [protected]

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I called customer care of byju's regarding unlocking the ipad whose password was forgotten by my son. I made 4 calls in the day and every time i received the same response "someone will call you in 15 minutes" i also explained them that i am calling from 2:06 pm, 2:33 pm, 4:12 pm, and 4:39 pm.
It is really frustrating to hear "someone will call you in 15 minutes" and nobody will call you.

Those who care for their children, do not buy this product as once you buy it they will not provide service.

I purchased byjus tablet course on 21 september 2019 after 1 week my child does not understanding anything through this programme
I also done email for byjus for cancellation but they not responded and also micro sd card in tablet for this coarse is corrupted
I want to cancel this coarse and i want money refund of 5140rs which i paid starting instalments

Hi
I am nishant bhardwaj purchased 10th, 11th and 12th kit for my son garv bhardwaj.
As per discussion with sales executive mr. Manish (Indore), i have transferred the agreed amount in byjus account and waiting for kit since last 10 days and mean time he has given login and password to study.
Now he is telling, right now it is not possible in agreed amount because i have given combined package with some one but that person had withdrawn so you have to pay additional cost.

Initially i had made clear statement that if not possible in this amount then not call me but now byjus team started cheating.

It is very disappointing as if i will not purchased then it will create bad impact on my son.

Regards
Nishant
[protected]

We have purchased Byjus learning program for Ashish. The registered mobile number is [protected]. The order number is TNL[protected] dated 3.8.2019 sold to us by Mr. Sanjeev Singh with id. TNL21818822.

Since Asish is finding it difficult to use the material we want to return the product.
We are constantly in touch with your customer care team since 16-Aug' 2019 but unfortunately not getting any closure.

Kindly make immediate action to return the money. We appreciate your efforts to help students through this app.

Regards/ Aby P Mathew

I took subscription of byjus IAS Coaching and after i paid them 1.27 lakh through credit card, and now i dnt want to subscribe soo i called to customer care and told them, i want to un subscribe they told we will call u, daily they r saying this they are not responding at all .The counselor talks very sweet before subscription after they wont do any work..they are frauds cheating all innocent persons...please help me in this regard..

Recently a representative from byjus called arjun (From chennai) came to my house for to talk about byjus, he made me buy the product and he said if i don't like it in one month he would refund the money. I contacted him in one month and said i was not interested but, he ignored me and started taking money from my bank account without asking me.

I tried to call him several times but he just blocked my number. Once he attended my call when i was calling from another phone number, the moment he realised it was me he hung up the call. He is not responding at all, i have lost 7000+5275 =12275 because of this rascal.

I have not even used the tablet they provided and i am not interested in that too. I want by 12275 as a refund because it is a fault from byjus side and i don't want to continue this course, but they are allowing me to discontinue. Every time i contact the byjus team to discontinue they just ignore me.

The representative (Arjun's phone number):[protected]
My phone number :[protected]

I has submitted my complain with request no.3587245 regarding exit from byjus learning app due to some personal reason. For this purpose, i tried so many time from the last 4-5 days to contact to your support centre through e-mail, but every time the email sent gets bounced.

Once again i request you to kindly initiate the process for withdrawal from app immediately and get back your tablet as i have not used it since you provided me.
My details are as follows
Student name: shubh srivastava (Account [protected])
Class-v at kolkata

I have not got learning kit since 10 days please deliver it today positively and give me traking code. The counciller has come for councilling on 21 sptember he said that the learning will be given on 7th day of councilling but it has not given there is no notification available please give me some information today only please sir please give me some response

I filed return for the ordered product within a week time realizing that it's useless for my 3rd standard kid. However, support took almost more than 2 months period and they are coming back and saying you have crossed the the stipulated time period. I can strongly say this is a big scam and these guys are cheaters. Basically selling 15k worth tablet at 38k.

Got a sales rep selling me a product for my daughter who studies in an international board. The tab that came was for icse syllabi’s on 8th september 2019.
Immediately reported the same to byjus, was promised cancellation on 10th september. Post that lore than 40 follow up calls, no one taking onus, cancellation team not calling back and cannot he connected to via call centre. 3 mentos changed in 20 days intimidating my daughter to keep the tab and telling her icse is same as cie complete package included tab, mentor ship, ai assistance... Nothing provided as promised.

Complain number 3411067 dated 10th september 2019 still open.