BYJU's Complaints & Reviews

Dear sir,
I abdul baseeth, have subscribed byju's learning product for my son parvez tariq and i have chosen emi payment. After trying for a month my son felt that the method and the system is not as what he required and no useful for his current study in grade-11 and he is informed us to discontinue. We contacted byju’s training center as well as cancellation team for cancel our subscription which they agreed. But after we found that they continue to charge using our permission given for auto debit without our knowledge, when we contacted again for refund they refuse and said they will keep charging us even after cancellation of their service..
In the above situation we request your good office to do the needful to provide us with the legal remedy to stop this unlawful charging and to prevent us from future deductions.

Yours faithfully,
Abdul baseeth,

F/o parcel tariq,

9/19, kumarasamy street,
Perambur,
Chennai-600011.
Mail:[protected]@gmail.com
Phone:[protected]

I have subscribed byju's learning product for my son and i have chosen emi payment. My son thinking it is not useful for his current study after entering grade-12 and he is stopped using the product class room. We contacted byju’s training center as well as cancellation team for cancel my emi plan and they come up with final settlement. I already paid through banking and got payment successful and got reference number. This is happened last month 18th august 2019. After my payment done, i am receiving almost every day i am receiving sms plus call.in stead o[censored]pdating from them, again and again they are asking why you are not paid your emi and they are trying to from my bank accounts and i got notification from my bank.
Please help me to resolve this issue.

My brother has recieved tablet and has subscribed for 8, 9, 10 but the byju's people couldnt resolve the problem that my brother couldnt understand video from that. Also i did not like their services. Also given false commitment false hopes.. I want refund for it. It has been 2 months they have promised me a 1 to 1 conference call with my brother by one of their tutors to clear any doubts if the child has, and regular test and exams which never happened., there is no assignments, no regular tests. The entire system has made fool out of me. It been ages the team has called my brother to esquire about his doubt. Pathetic service. I have already called them for refund but they are behaving rudely and saying there is no written committment that we will do the refund although it was verbally done by counsellor

We took 15 days trial of Byjus. We were told that we can cancel our order anytime within this period. Now we are following up for last one week for the cancellation and we are being treated Very badly. Not expected such behaviour at all. Now we want the cancellation confirmation at the earliest, otherwise we are left with no option other than going for consumer complaints and social media for this.

I want to surrender/cancel my subscription of tablet learning program (ICSE 9-10 and 8-10).please collect back your tablet .while using your product I realised it was not completing my objective and I am not able to understand anything through it.therefore now I have to opt for coaching classes and this product is completely waste of time. And if I do not understand why I will pay the money.
Please collect your product .Also discontinue the deduction of ECS from my bank account

Dear sir /madam my child is not understanding anything from byjus tablet. I want to cancel my product and loan because if my child is not understanding wh i pay then money whenever i am calling them they are saying that we will not cancel them. If my child is not understanding then why i will pay the money. Please help m. Byjus is a fraud company they are doing false promise with me.

As per byjus with in 15 days of delivery of material we can request for returning of material. When i called for returning customer care they are transferring call to each time to another person and they are not telling to procedure to returning of material. I made call more than 7-8 time. I also made email for cancellation but they are not responding because their intention is to pass time up to 15 days and after that they will deny for cancellation. Most horrible service from byjus. I paid money for 3rd std to 5th std but they providing only two year material. They are just cheating to people.

I have purchased byjus upsc program through a counselor on 09 sep 3019 and i cancelled on 11 sep 2019.. I have requested a cancellation through toll free and wrote a mail to [protected]@byjus.com and [protected]@byjus.com but there was no reply yet.. Customer care persons are not responsive in responding. This is worst than ever i could see a company can do on their products

Kindly cancel my program and cancel the loan and refund my down payment

I have purchased a tab course for upsc on 09 sep 2019 and i cancelled in 2 days 11 sep 2019before reaches me. I wrote a mail to [protected]@byjus.com and also [protected]@byjus.com it's already been 48 hrs no response yet.

I tried calling toll free number many times and they give single response wait for some more time, i say i m in financial crisis i can't handle or afford the course now but no one responds properly.

Please respond and refund and cancel the loan

Byjus counceller forced me to place the order. I received the kit, it had issues as the tab did not work. 1st week, i tried to contact the customer service, they kept telling me my mentor will call back. But the mentor is useless and has no technical knowledge. I called the customer service & the said they would send a technical guy, the guy came after a week.in due course we had lost almost 2weeks, the app still did not work, customer service did not inform of the 15 day cancellation policy, i kept calling for help, but no one turned up. Now the refuse to cancel and refund the amount. Customer service is of no help. The did not action. My cancellation request.

I have purchased byju's k12 tab and now wanna cancel my order but they are not letting me to do that so i need a cancelation for my product. They are telling at any cost you need to continue the product but now i was not interested in that so i wanna cancel please cancel but they are not listening. As per commitment they are providing the material. Also not provided original tax invoice copy. Dont want to pay more emi's need to be stop everything.

I have cleared my 9 tenure in july 14th 2019 which was not updated in your record.
Your such act deducted my account rs.300/- for nach return charges in the month of august and september.
Your financier and their team are harassing me and my husband mentally and also financially.
Pl. Let me known who refund rs.300/- which deducted on your mistake.

When i tried to play videos in the app (Byjus premium) it didn't play and said that "please connect to a network and try again later". I had recieved the tab 2 days ago and i had just connected the tab to the internet to download the workbooks but when i turned off the data and opened the app the above incident took place and when i tried to take the quizzes the app crashes.

I have purchased byjus ias tab and now wanna cancel my order but they are not letting me to do that so i need a cancelation for my product. They are telling at any cost you need to continue the product but now i was not interested in that so i wanna cancel that i even told them to keep the money i paid and don't wanna pay extra please cancel but they are not listening

Im very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all o[censored]s will really be benifitted.
If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.

I am ias student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Dear sir,

Please note we have purchase your education tab on 03.06.2019 and received the same by courier on 16.06.2019 and we informed to byjus on 28.06.2019 by mail but did not any respond from precipitants end, also we had called mr, hiren sojira (Emp. Id no[protected] but he did not reply positively. After that we had mailed many times regarding cancellation but no any reply from your side. We request you to please collect your tab and refund our money and close our loan.

Re: not satisfied byjus education app (Tablets)
From: asutoshsarkar on fri, 23 aug 2019 17:59:44 add to address book
To: 2 recipients | see details
Dear sir,

Please note we have already informed on 28th june 2019 regarding our education tab cancellation matter again and again we request you please collect your tab earlier and returned our deposit amount rs.6000/- otherwise we are file case at the daman court as per your term and condition.

From: "asutoshsarkar"
Sent: sat, 27 jul 2019 12:13:46
To: "[protected]@byjus.com", "happylearning+2"
Subject: re: not satisfied byjus education app (Tablets)

Dear sir,

Please note that we are already informing you on the 28th june that we did not want your tablet due our child did not interest due to time shortage and eye problems so we request you please collect your tablet earlier. Also noted we did not pay your loan amount
From: "asutoshsarkar"
Sent: fri, 28 jun 2019 14:55:30
To: "[protected]@byjus.com", "happylearning+2"
Subject: not satisfied byjus education app (Tablets)

Dear team,

Please note we do not require your (Byjus education app) (Tablets) due not satisfied your applications we request you please return your tablets earlier basis.