BYJU's Complaints & Reviews

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I was contacted by byju free lancing agent. He was regularly contacting me and following up for appointment. Once i agreed for trial subscription and paid rs.9000/- my son felt that it not required as of now and trial kit may be returned for refund. My request no is 3030153. I have been following up for the last 3 weeks but there is no action from byju. His local representative is also not responding on cell. I feel cheated by byju.

I have purchased the byju's classes from 9th to 12th. I received the byju's kit on 10th july 2019. After going to the content in the tablet my child said that i am unable to understand the content. Then on 23rd of july 2019 i made a request for the cancellation of my subscription and requested the byju's for the procedure of returning the kit. But byju's didn't responded.
Please cancell the product and refund the amount.

Geetanjali
[protected]@gmail.com
[protected]@gmail.com
Mob: [protected]

They will ask you to take trial and will say that you can cancel the trial at any time and your money will refund to your account

But when you take trial they will usually not reply to your calls or ignore you all the time
Don't get into this fraud system
Its big scam byjus customer service will forward your calls to mentor which will ignore your calls at the end so beware don't take this scam service

Vishal was extremely aggressive when his house visit was denied. He used words that "you are afraid" and try to say in manner that one can not stand and give up to buy product. Kindly take care. If required the call recording will be attached. Make sure you appoint mentally stable people. He pretended to be over smart and highly qualified... And showed his sub standard mannerism.in future we will not use this app and will not recommend any one to use byju's

The call was made from [protected] and then by his personal number [protected]

Reply as soon as possible what action is been taken against such disturb people you recruit.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

Byjus employer has take initial fee 5, 000 with receipt. Rest to be paid when we confirm the order and tab will be delivered.
But after a week i tried to cancel the order and get the initial fee back.
None the classes been taken, i haven't even seen a teacher's face nor got any tab. For the first time this employee came and collect initial amount. Now we are struggling to bad to get that amount back.
They are refusing to respond
None of the complaint mail hs got reply, nor proper response from customer care

Dear sir,

I m Vinodkumar Rohit, father of Malav Rohit, my bayju's registered no is [protected].
We have purchased your 11-12 maths su het package with Tablet through equal installments as per your policy.
My monthly installment of month July-19 has been already through direct bank as pet NASH. I already shown my bank statement for confirmation of deduction of said amount but still you people and your customer care people are calling me continued, and sending me lots messages everyday on my Mobile.
Every time I told you that my installment has been deducted by you on 15th July right time.
But you people near by 30nos of call from your customer care of finance dept. have been coming on my mobile everyday.
I don't understand why you people are not updating my payment in your system and also deducted same installment Rs.5912 today 31 July 19.
I don't understand why you people deducted same installment two time in same month.
It may be possible that Rs.5912 has been deducted on 15 July19 but you people has not updated it in your system and again same installment has been deducted in 31st July 19 same month.
Kindly you reverse deposit my wrongly deducted amount Rs.5912 in my saving account pls.

Regards
Vinodkumar Pragjibhai Rohit
Mob: [protected]

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

We have received the product (Byjus course) through blue dart day before yesterday. It was a partial cod order. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.