BYJU's Complaints & Reviews

Student name- VIHAAN JAIN, CLASS- VIII
Father Name- DR.PRAVEEN JAIN, JAIPUR

Pls note that one Counselor from BYJUS came to us in last month.
Name- Nikhil Behal

We agreed to take the course on his words that we can try and within 15 days time if we dont like we can return it back and amount will be refunded back.on his words we took it. After getting the Tablet on 20th July we tried for few days and after USING it we understood that itwill not be suitable to our son. Son on 27th July itself i called Mr.Nikhil Behal to inform that we want to cancel the course and want our money refund.

He said that you should not be in hurry and try more and i myself will talk to the student and try. if then also u feel u want to cancel there is no issue i will cancel it. He assured to us be assured that it is my responsibility that it will be cancelled but let me try. One or two times he called and talked to my son within 1-2 days for studying.

Finally we were clear that we have to return it back. then again WE tried to call MR.NIKHIL BEHAL before 15 days only but now he started to avoid our calls and finally now sent one message that since time is over now it cannot be returned back. After that he blocked our mobile numbers as we started calling him.
With one new mobile number i called him which he was not knowing. on that number he called me back and after knowing that it is me he said i am out of india and he cannot do anything and u have to call customer care only.

THIS WAY CHEATING IS DONE AND TRUST IS BREACHED OF CLIENTS BY FALSE COMMITMENTS.

IT IS MY REQUEST TO TAKE STRICT ACTION AGAINT THE COMPANY
( BYJUS) FOR SUCH IRRESPONSIBLE BEHAVIOR AND CHEATING WITH CUSTOMERS.

Regards !

DR.PRAVEEN JAIN
Father of - VIHAAN JAIN
Jaipur

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

My registered no. With byjus is [protected], emi for my balance amount is rescheduled and around 2 months back i have been told that access amount (6000/) debited on behalf of my old emi will be refunded but stil not done. I m regularly calling and emailing them but refund is not done. Please arrange the same asap.

I am in touch with mr akhil in finance department, but he is only saying it will be done by concerned department soon. Now not picking calls.

I have ordered the product and upon receiving and using it for 2 days felt that it is not the suitable product for me and hence requested for cancellation but the customer care is not supporting for the same and talking rudely.
This is not expected from a company like byjus
This is really bad and i want to proceed legally
I will make sure that i will get justice and i encourage everyone to do the same

Please help us in getting the refund.

Ridiculous, disgusting services from byjus, at the time of selling the product, it was clearly mentioned by your representative, once the payments are released from the customer end, all the subjects would be activated, now when the maximum payments are released, you people are coming back saying we provide only 2 subject (Maths and science).

I am making it very clear, i am stopping all emis to be released to byju henceforth.

Request you to collect all the tabs that you have given me, and refund me my entire amount

Sir i had ordered for class 11 and 12 with jee with books. Sir consellor came on 27 july he told me that i will get my product in 4 days that means by 31 but he punched my order on 30 or 31 july now its 9 august i have not received it yet my counsellor also talked to me very rudely. They are asking for more time sir please try to get my product delievered as soon as possible

Hi,

We had purchased std 9th and 10th byju subscription for our daughter on 12th january 2019 for a period of 1 year.
But we were really not happy with its content and we called up sales guy mr. Abhinav and he dint supported us for any cancellations.
Since this is of no worth to us as well as we have financial issues and its really not possible to pay for us from next month september 2019.
We are not asking to refund the money which we have paid till date but we want that from next month onward it is not possible to pay.
They are not agreeing to this and we are forced to pay the ecs.
There is no such law in india wherein they can force to pay us.

I have purchased a byjus learning kit for my kid. It was worth of 60k. We have paid total amount of 60, 000rs.
They also told us if we don't like this we can return it within 15days after a 25hours of study in the tab they provided with a kit. Now, we want to return it and also want our pay back but they are not responding properly and even not attending us in a clear manner. We already mailed us regarding the return and refund of the money but didn't get any response from their side.
They are telling that the child haven't completed his 25hours of study...
I want them to response clearly and want my money back...
60k is a big amount for a middle class family...
The video lessons are of poor quality and giving wrong information to the students
They are doing such a fraud with many families..
If they haven't refund me i will definitely file fir against the company for manipulating innocent people

Contact no - [protected]
Geeta

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

Hi,

I have taken the byju's 15 days trial pack scholarship plan for my daughter surabhi suhas kognole for class iv and v and based on our observation we decided not to continue with the product and raised the cancellation request
On 18th july 2019. After that we have taken multiple followup with byju's team and every time i explained my complete story and the problem area and each time i got same answer that we are looking in to your request and we will get back within 48 hrs but this was never happen.
Now i am very much frustrated and just want to get refund of our deposit amount rs. 3500.
Also the important factor is, application got disabled from our tab after 15 days i. E on completion of trial period. Also on 2nd august 2019 my first installment also got deducted from my bank and still i am paying to the byju's for disabled application.
I request byju's that we don't want to continue with byju's education application any more and want to get back my deposit amount and paid installments deducted by the capital float.

Thanks,
Suhas (Suhas. [protected]@gmail.com)

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.