BYJU's Complaints & Reviews

Hello,
This is complaint/fraud regarding returning of product to Byjuc's. Person Name Mr. Ansh from Byjuc's (Ph- [protected]) visited our house regarding selling of Byjuc Study material Tablet(INR 37000) as he told us if we didnt like product so we can return product interval of 15 days. We have given amount approx INR 4000 to him & rest of amount through EMI after confirmation of product, he said all right & we signed 2-3 papers. After receiving product our child unable to understand the study materials, its not worth to us, So we called Byjuc's after 5 days to cancel this Tablet then they are continuously denying to get it back. Even we called many(15th day & 16Th day) times discussed with mentor also to get it back we we are not interested in this, & refund our amout. Now after a months bank calling us for EMI. Pls cancel this product & return our amount. we are not interested anyway. This is fraud done by Byjuc's with us. I am also going to file complaint in consumer forum court.
There is request to please try to sort this complaint, it will very helpfull to us.
Thanks
Inderjeet Yadav ([protected], [protected])
Palwal

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

I bought this byju tablet this week. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.

I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I bought the app recently for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

We have been trying to cancel our BYJU'S course since 11 july because we are not interested in it. We were just one day late from calling their team Due to vacations but after then we are trying continuously to cancel our course. But the #byjus team is not at all cooperating with us and forcing us to pay the loan emi. This has given us alot of mental Stress. Please cancel our course and Refund our money.

Student name- VIHAAN JAIN, CLASS- VIII
Father Name- DR.PRAVEEN JAIN, JAIPUR

Pls note that one Counselor from BYJUS came to us in last month.
Name- Nikhil Behal

We agreed to take the course on his words that we can try and within 15 days time if we dont like we can return it back and amount will be refunded back.on his words we took it. After getting the Tablet on 20th July we tried for few days and after USING it we understood that itwill not be suitable to our son. Son on 27th July itself i called Mr.Nikhil Behal to inform that we want to cancel the course and want our money refund.

He said that you should not be in hurry and try more and i myself will talk to the student and try. if then also u feel u want to cancel there is no issue i will cancel it. He assured to us be assured that it is my responsibility that it will be cancelled but let me try. One or two times he called and talked to my son within 1-2 days for studying.

Finally we were clear that we have to return it back. then again WE tried to call MR.NIKHIL BEHAL before 15 days only but now he started to avoid our calls and finally now sent one message that since time is over now it cannot be returned back. After that he blocked our mobile numbers as we started calling him.
With one new mobile number i called him which he was not knowing. on that number he called me back and after knowing that it is me he said i am out of india and he cannot do anything and u have to call customer care only.

THIS WAY CHEATING IS DONE AND TRUST IS BREACHED OF CLIENTS BY FALSE COMMITMENTS.

IT IS MY REQUEST TO TAKE STRICT ACTION AGAINT THE COMPANY
( BYJUS) FOR SUCH IRRESPONSIBLE BEHAVIOR AND CHEATING WITH CUSTOMERS.

Regards !

DR.PRAVEEN JAIN
Father of - VIHAAN JAIN
Jaipur

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

My registered no. With byjus is [protected], emi for my balance amount is rescheduled and around 2 months back i have been told that access amount (6000/) debited on behalf of my old emi will be refunded but stil not done. I m regularly calling and emailing them but refund is not done. Please arrange the same asap.

I am in touch with mr akhil in finance department, but he is only saying it will be done by concerned department soon. Now not picking calls.

I have ordered the product and upon receiving and using it for 2 days felt that it is not the suitable product for me and hence requested for cancellation but the customer care is not supporting for the same and talking rudely.
This is not expected from a company like byjus
This is really bad and i want to proceed legally
I will make sure that i will get justice and i encourage everyone to do the same

Please help us in getting the refund.

Ridiculous, disgusting services from byjus, at the time of selling the product, it was clearly mentioned by your representative, once the payments are released from the customer end, all the subjects would be activated, now when the maximum payments are released, you people are coming back saying we provide only 2 subject (Maths and science).

I am making it very clear, i am stopping all emis to be released to byju henceforth.

Request you to collect all the tabs that you have given me, and refund me my entire amount

Sir i had ordered for class 11 and 12 with jee with books. Sir consellor came on 27 july he told me that i will get my product in 4 days that means by 31 but he punched my order on 30 or 31 july now its 9 august i have not received it yet my counsellor also talked to me very rudely. They are asking for more time sir please try to get my product delievered as soon as possible

Hi,

We had purchased std 9th and 10th byju subscription for our daughter on 12th january 2019 for a period of 1 year.
But we were really not happy with its content and we called up sales guy mr. Abhinav and he dint supported us for any cancellations.
Since this is of no worth to us as well as we have financial issues and its really not possible to pay for us from next month september 2019.
We are not asking to refund the money which we have paid till date but we want that from next month onward it is not possible to pay.
They are not agreeing to this and we are forced to pay the ecs.
There is no such law in india wherein they can force to pay us.

I have purchased a byjus learning kit for my kid. It was worth of 60k. We have paid total amount of 60, 000rs.
They also told us if we don't like this we can return it within 15days after a 25hours of study in the tab they provided with a kit. Now, we want to return it and also want our pay back but they are not responding properly and even not attending us in a clear manner. We already mailed us regarding the return and refund of the money but didn't get any response from their side.
They are telling that the child haven't completed his 25hours of study...
I want them to response clearly and want my money back...
60k is a big amount for a middle class family...
The video lessons are of poor quality and giving wrong information to the students
They are doing such a fraud with many families..
If they haven't refund me i will definitely file fir against the company for manipulating innocent people

Contact no - [protected]
Geeta

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.