BYJU's Complaints & Reviews

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

My registered no. With byjus is [protected], emi for my balance amount is rescheduled and around 2 months back i have been told that access amount (6000/) debited on behalf of my old emi will be refunded but stil not done. I m regularly calling and emailing them but refund is not done. Please arrange the same asap.

I am in touch with mr akhil in finance department, but he is only saying it will be done by concerned department soon. Now not picking calls.

I have ordered the product and upon receiving and using it for 2 days felt that it is not the suitable product for me and hence requested for cancellation but the customer care is not supporting for the same and talking rudely.
This is not expected from a company like byjus
This is really bad and i want to proceed legally
I will make sure that i will get justice and i encourage everyone to do the same

Please help us in getting the refund.

Ridiculous, disgusting services from byjus, at the time of selling the product, it was clearly mentioned by your representative, once the payments are released from the customer end, all the subjects would be activated, now when the maximum payments are released, you people are coming back saying we provide only 2 subject (Maths and science).

I am making it very clear, i am stopping all emis to be released to byju henceforth.

Request you to collect all the tabs that you have given me, and refund me my entire amount

Sir i had ordered for class 11 and 12 with jee with books. Sir consellor came on 27 july he told me that i will get my product in 4 days that means by 31 but he punched my order on 30 or 31 july now its 9 august i have not received it yet my counsellor also talked to me very rudely. They are asking for more time sir please try to get my product delievered as soon as possible

Hi,

We had purchased std 9th and 10th byju subscription for our daughter on 12th january 2019 for a period of 1 year.
But we were really not happy with its content and we called up sales guy mr. Abhinav and he dint supported us for any cancellations.
Since this is of no worth to us as well as we have financial issues and its really not possible to pay for us from next month september 2019.
We are not asking to refund the money which we have paid till date but we want that from next month onward it is not possible to pay.
They are not agreeing to this and we are forced to pay the ecs.
There is no such law in india wherein they can force to pay us.

I have purchased a byjus learning kit for my kid. It was worth of 60k. We have paid total amount of 60, 000rs.
They also told us if we don't like this we can return it within 15days after a 25hours of study in the tab they provided with a kit. Now, we want to return it and also want our pay back but they are not responding properly and even not attending us in a clear manner. We already mailed us regarding the return and refund of the money but didn't get any response from their side.
They are telling that the child haven't completed his 25hours of study...
I want them to response clearly and want my money back...
60k is a big amount for a middle class family...
The video lessons are of poor quality and giving wrong information to the students
They are doing such a fraud with many families..
If they haven't refund me i will definitely file fir against the company for manipulating innocent people

Contact no - [protected]
Geeta

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

Hi,

I have taken the byju's 15 days trial pack scholarship plan for my daughter surabhi suhas kognole for class iv and v and based on our observation we decided not to continue with the product and raised the cancellation request
On 18th july 2019. After that we have taken multiple followup with byju's team and every time i explained my complete story and the problem area and each time i got same answer that we are looking in to your request and we will get back within 48 hrs but this was never happen.
Now i am very much frustrated and just want to get refund of our deposit amount rs. 3500.
Also the important factor is, application got disabled from our tab after 15 days i. E on completion of trial period. Also on 2nd august 2019 my first installment also got deducted from my bank and still i am paying to the byju's for disabled application.
I request byju's that we don't want to continue with byju's education application any more and want to get back my deposit amount and paid installments deducted by the capital float.

Thanks,
Suhas (Suhas. [protected]@gmail.com)

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Have purchased the tablet application inflienced by byjus councellar shivam and took the money through credit card. He said that your money willbe hold for trial version. As my son is not taking interest so i called byjus helpline as well as councellar to cancell it but not resolving the issue and not refunding money. Cheated badly. They are not professional and making fraud statement to cheat families. Please lock this kind of institute.

Dear team

This is to bring to your attention that we have requested for understanding the whole concept of byju so the concerned team called me around 20 days back and they scheduled a demo class on 14th july but we have neither received a call nor they arrived at the given time.

Somehow my child started using the byjus app so a person named mr habib khan called us stating that as per the usage of the app we want to give the demo although i manage only higher standards still i will come to give the demo to which i agreed and fixed the appointment for today (07.08.2019) at 7:30pm and he asked that my husband should also be with me at the time of demo as he will be offering the scholarship and we need to take the decision there and then.

We doubted the way he spoke to us as this was more of marketing rather than satisfying the customer’s requirement.

We received a call at 7:23 pm stating i will be there at 8:00pm to which i disagreed and said that my child will go to bed at 8:30 so we cannot manage this time. He started misbehaving with me and he started saying that “ u are so much educated lady u cannot say this as i have fixed the appointment for today” i asked him not to call us again as he cannot pressurise us the way he wants.

As a growing company i need to bring to your notice that these type of employees is bringing down the brand name as i will never go for byjus neither will recommend it to anyone also will be communicating it to my child’s school as well as they were trying to promote byjus.

Pathetic experience. This needs to be improved.

Regards

Order -ID(if punched):
Student Name: Akshay Karthi
Father Name : Sunil
Register Mobile-Num : [protected] / [protected]
Register mail-ID: [protected]@gmail.com
City: Bangalore.
I have paid a sum of 3800 initially and got the pack and the rest of it to be paid as EMI through zest money. They seller told that there is 15 days time rule to return it and the amount will be refunded. I had issue of my son learning with digital mode and cancelled the order sending a mail clearly to them multiple times. After which I had a call form cancellation team tried to convince but still I told to cancel. Now the amount of 23k has been deducted monthly which offlate I realized. The pack as not been taken from me even though I tried contacting but the calls doesn't connect. I have done my job but the cancellation team did not follow up frequently to do the needful. This is something very bad and cheating as they took so much interest in selling the product with repeated calls but the same not shown while we need to return. I want some action to be taken and refund my hard earned money

My son, mst anirudh rajan, 10, first installed the byjus learning app after seeing commercials on television. Following this, the byjus team got in touch with us to fix a meeting with anirudh to tell him about the app. Mr. Bipin balan, met anirudh and told us in detail about the byjus learning kit and had us convinced that it will benefit our child. Mr. Balan also clearly stated the 15 days refund period of the service. We thought of giving your service, a try and made the complete payment through an online transaction. We received the kit a few days later on the 20th of july 2019. Anirudh initially enjoyed the app but found it difficult to manage both, the tutorials on the byjus app and his ongoing examinations at the time which included other subjects than math and science. We decided to terminate the service and contacted mr. Balan, telephonically on the 1st of july 2019 (Before the 15-days trial period). He extended the period to another few days asking us to not worry about the refund period and to freely continue the app and said he will take care of the refund if we are still not comfortable with the app after further usage. We made a mistake of trusting his words this time. Anirudh was still unable to manage and even complained of irritation in his eyes and stopped using the byjus tab completely. We made a final decision to discontinue with the service and contacted the byjus team again. This time mr. Balan asked us to send a mail and officially initiate the service termination process. We sent the mail regarding the same on the 7th july 2019. After a few mails back and forth, one mr. Girish bhagat contacted us on 27th july and requested us to continue with the service but we were not willing to continue with the service and requested for the refund of the amount paid, to which he did not respond affirmatively and he told will take necessary action within 7 days but till today he didnt contact me. We are genuinely in a fix right now. We trusted mr. Balan also because he was a fellow malayalee and because we expected byjus to be a trustworthy educational service provider out there. We are sending this mail to you out of sheer helplessness and continue to have faith in the senior management of byjus.