BYJU's Complaints & Reviews

I have purchased a sibling account in respect to byjus. I was convinced at the point the councillor came but later after receiving my products i doesn't find it helpful enough. Instead of raising a complaint the product cancellation is not taking place. The senior manager contacted us but still i don't see any procedure going on. The councillor is not replying with messages and is not answering the phone call. I request you to please forward the process and cancel it because the whole amount is not small.

Hi,

I am not satisfied with the product, i do not want to continue it for such a longer period, i was not informed of the shorter duration, the counselor who had come only talked about the entire package, i want to continue with a shorter duration at the moment and continue if there is any improvement in my child's learning, so far my son does not even get to use it and there is minimal mentor assistance, please cancel it and refund my money.

Regards,
Laxmana charyulu pyaraka

Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. Kindly respond urgently.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

Dear sir / madam,
I c. Obulesu f/o. C. Prem sai
My humble request my child will not take after 10th class maths & science related groups and plz do the need full.
Not interested about byjus membership.
I want to cancelle my membership and please stop my emi process
Because i am unable to pay emi.
My financial situation is not good.

Thanks & regards
C. Obulesu
Mobile no. [protected]

Please respond against the trailing mail. The EMI for July 2019 has also not been deducted yet. Please let me know your plan for deduction of balance amount of Rs. 23208/-.

Dear Madam,

This has reference to the discussion I had with you yesterday regarding deduction of excess payment in lieu of loan amounting to Rs. 35250.00. Kindly convert my loan repayment tenure to 6 months. Out of total Rs. 48000/- (package cost for 3 years from class 8 to 10), I paid Rs. 12750.00 vide cheque on 15.04.2019. Thereafter two installments of Rs. 6021/- have been deducted on 13.05.2019 and 15.06.2019 total amounting to Rs. 12042/-. So, till 15.06.2019, total Rs. 24792.00 have been paid by me. Therefore, Rs. 23208/- is balance to be paid on my part. Accordingly, please advise your finance to deduction the total balance i.e. Rs. 23208/- in another 4 months i.e. July to September 2019.

The bank statements are attached herewith wherein you can see the total deductions till 15.06.2019.

Thanks & regards,

Ratna Chatterjee

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have received byjus product since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort. I have spent for the product but do not find it useful.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I was purchased the product two months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person ajitesh srivastav contact but she told refund is not possible because already two months is over but i am paying 5400 per month emi. Now i don't want above product because no body will responding. They told me that if your ward is represent byjus from his city then only he gives his product to me and give this information to me within 15 days. But no one call me.
They also not given me any information about the loan which had taken from the bank by using my documents. Now if i am calling the mentor ajitesh srivastav they avoid all my callls give no response at all.
So please cancelle the application and refund the amount.

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I got the tablet + sd card for pcmb content for xi std science for my son. The content seems okay. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
She took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.

I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.