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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 19, 2025
Complaints 4205
Resolved
1429
Unresolved
2776
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 134

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P
pulkitrastogi89
from Bengaluru, Karnataka
Jul 26, 2019
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My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.
Jul 30, 2019
Complaint marked as Resolved 
BYJU's customer support has been notified about the posted complaint.
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    A
    aryansethi89
    from Bengaluru, Karnataka
    Jul 26, 2019
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    Resolved

    My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...
    Jul 30, 2019
    Complaint marked as Resolved 
    BYJU's customer support has been notified about the posted complaint.
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      D
      devenpandit90
      from Bengaluru, Karnataka
      Jul 26, 2019
      Apr 12, 2023
      This thread was updated on Apr 12, 2023
      Resolved
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      Resolved

      tab not charging

      I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried...
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      13 found this helpful
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      B
      bhavanisingh77
      from Bengaluru, Karnataka
      Jul 26, 2019
      Resolved
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      Resolved

      I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
      Jul 30, 2019
      Complaint marked as Resolved 
      BYJU's customer support has been notified about the posted complaint.
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        G
        gurmeetkaul909
        from Bengaluru, Karnataka
        Jul 24, 2019
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        I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
        Kindly check and see what is to be done.
        Jul 25, 2019
        Complaint marked as Resolved 
        BYJU's customer support has been notified about the posted complaint.
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          M
          mm4054262
          from Bengaluru, Karnataka
          Jul 24, 2019
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          Resolved

          This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.
          Jul 25, 2019
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
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          I had taken byjus for UPSC and i cant go with it after 4months so i ask them for cancellation but they said no cancellation can be done. Still iam paying the emi for which the product im not using
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            K
            kamleshkumar90
            from Bengaluru, Karnataka
            Jul 24, 2019
            Resolved
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            Resolved

            I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.
            Jul 25, 2019
            Complaint marked as Resolved 
            BYJU's customer support has been notified about the posted complaint.
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              P
              pramilajha
              from Bengaluru, Karnataka
              Jul 24, 2019
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              Resolved

              I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.
              Jul 25, 2019
              Complaint marked as Resolved 
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                G
                gajendrakumaran
                from Bengaluru, Karnataka
                Jul 24, 2019
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                Resolved

                tab would not switch on

                I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to...
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                N
                nt4082071
                from Bengaluru, Karnataka
                Jul 23, 2019
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                Resolved

                I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
                Jul 24, 2019
                Complaint marked as Resolved 
                BYJU's customer support has been notified about the posted complaint.
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                  M
                  mahadevs731
                  from Bengaluru, Karnataka
                  Jul 23, 2019
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                  Resolved

                  I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
                  I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.
                  Jul 24, 2019
                  Complaint marked as Resolved 
                  BYJU's customer support has been notified about the posted complaint.
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                    A
                    arjunmittra90
                    from Bengaluru, Karnataka
                    Jul 23, 2019
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                    Resolved

                    I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.
                    Jul 24, 2019
                    Complaint marked as Resolved 
                    BYJU's customer support has been notified about the posted complaint.
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                      J
                      jaiswalshubham1
                      from Bengaluru, Karnataka
                      Jul 23, 2019
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                      Resolved

                      I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

                      Please assist and close the same at earliest.
                      Jul 24, 2019
                      Complaint marked as Resolved 
                      BYJU's customer support has been notified about the posted complaint.
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                        H
                        harmitkaur33
                        from Bengaluru, Karnataka
                        Jul 23, 2019
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                        Resolved

                        We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.
                        Jul 24, 2019
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
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                          S
                          sindhu.
                          from Surat, Gujarat
                          Jul 22, 2019
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                          Address: ankleshwer, gujarat.

                          I have purchased byju's learning app in july 18 for two years. I had paid money about 25000/- against the product. Now i want to cancel the education app for the rest of the period as my daughter don't want to study with the app. As per she the app is not understandable. I requested to byju to cancelled the same for the rest of the period by charging penalty if they want. But they denied to cancelled the same. I have already return the tab to byju in april 19. Emi is deducting from bank even after returned the product to byju. Please help me.
                          BYJU's customer support has been notified about the posted complaint.
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                            A
                            ankitchoubey78
                            from Bengaluru, Karnataka
                            Jul 22, 2019
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                            Resolved

                            I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
                            Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.
                            Jul 24, 2019
                            Complaint marked as Resolved 
                            BYJU's customer support has been notified about the posted complaint.
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                              G
                              ganeshkaran00
                              from Bengaluru, Karnataka
                              Jul 22, 2019
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                              Resolved

                              I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
                              Jul 24, 2019
                              Complaint marked as Resolved 
                              BYJU's customer support has been notified about the posted complaint.
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                                T
                                tarunkundra78
                                from Bengaluru, Karnataka
                                Jul 22, 2019
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                                Resolved

                                My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.
                                Jul 24, 2019
                                Complaint marked as Resolved 
                                BYJU's customer support has been notified about the posted complaint.
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                                  K
                                  kapishchaturvedi
                                  from Bengaluru, Karnataka
                                  Jul 22, 2019
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                                  Resolved

                                  We have received the product (Byjus course) through blue dart day before yesterday. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.
                                  Jul 24, 2019
                                  Complaint marked as Resolved 
                                  BYJU's customer support has been notified about the posted complaint.
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                                    S
                                    shibanidahiya
                                    from Bengaluru, Karnataka
                                    Jul 22, 2019
                                    Resolved
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                                    Resolved

                                    I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.
                                    Jul 24, 2019
                                    Complaint marked as Resolved 
                                    BYJU's customer support has been notified about the posted complaint.
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