BYJU's Complaints & Reviews

I bought 3 study packages from the byjus but i wasn't satisfied with the service. So, after that i called them and told them many times that i want to return the 3 packages, time went on and no action was taken and now they are saying that the policy of returning back is of only 15 days after you have buyied the product, so, what should i do as they are not taking any action.

Hi team,

I raised a request to refund my money from byjus 15 days back till date i have received no update from byjus team. See how irresponsible they are. I spent rs 52000 and refund is pending. Customer care is pathetic every day they linger on with excuses not resolution so far. Help to please resolve this issue asap.

Regards,
Himanshu sharma

Like other customer and parent i was eager to purchase byjus device for my son who is studying in class-x after watching some of the demo videos of byjus on youtube. However, my excitement and joy was shortlived after purchasing your device and service. I would say very big disappointment and pathetic service which i didnt expected from byjus.

Coming straight to point. I purchased this services on 12th may 2019 as per date on my receipt. Before i purchased one of your execute has visited our home and given the demonstration. While discussing, he has convinced and told us so many things and one thing which got really impressed is the services of mentor to students. However, this looks to be just marketing gimmick from byjus to sell there products. Till date i have not received any call nor i know who is the mentor who will be tracking and helping my sun with his doubts and clarifications.

I feel cheated by byjus and taken for ride. I have purchased this subscription for three academic years class x, xi & x!! Thinking good service and mentorship from byjus mentors. But all in vain.

We feel cheated and our hard earned money which i am willing to pay looks like gone for a toss.

The most disappointing is your executive who sold this (Byjus emp id:[protected] never picks the phone and always give reason that he is in meeting.

I am going to share & escalate my experience with my contacts in government and all social media to expose your worst services.

If possible, escalate this or show this to byju ravindran.

I had paid rs 15000 to byju's for the purchase of 2 courses for class 8th and class 11th for my children aditya mishra and riya mishra respectively. Subsequently we did not find the product fulfilling our requirement so we asked for the refund of my money. We also asked them to take their tablets from us and start the refund process. We informed them about our decision over phone and via e-mail too. They somehow passed the time and at the end informed us that your money can not be refunded. After lot of followups we were offered some other products but we denied and simply asked our money back. Now for last 1 month nobody has contacted us and we have no information about our money. We are asking them to refund our money first and take back their tablets which are kept in packed condition.

Please resolve my complain.

Regards

Shiva kant misra

F/o riya mishra and aditya mishra

3/312 virat khand

Gomti nagar

Lucknow 226010

Mobile [protected]

I have taken gre trail course but i didn't like it and cancelled the course and i have paid 37, 900. But till now 4 months completed money is not refunded and they are still saying wait for few days. If this is how it is u guys are the worst money is not refunded till now plzz process my refund. I have submitted all things included tab and everything so please refund my money. If it is not done i'll directly go to court

Their customer service is bad quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work there must be some technical issue because of which the tab is not working.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried...

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to...

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.