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BYJU's Complaints & Reviews

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Updated: Jul 22, 2025

Complaints 4211

Resolved

1430

Unresolved

2781

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 128

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BYJU's team approached us for DEMO. We denied but they are persistent. My Snehil Singh ([protected]) from BYJU's team approached us and we agreed for demo. They assessed my kid and we were okay to go for trial period. he said for 15 days we can use the product and if we do not like it we can return it. We called him back after 15 days that we do not need to product. They said they will arrange for pick up. And then no response. After my next followup in 2nd Aug, they said it has crossed 15 days and they will not accepted the refund. I have all the mails and details saved in my mail box. Request to take this up with BYJUs team.

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Sir,
Myself a byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.

Sep 3, 2019

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Hi,
I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

Sep 3, 2019

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I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Sep 3, 2019

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I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Aug 29, 2019

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As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service.
I have raised this issue a no of times but no solution is coming from them. Thats why this is my last resort to make them listen to me. Please resolve.

Aug 29, 2019

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Sandhya Singh Yadav

from Mumbai, Maharashtra

Aug 29, 2019

I have written many mail again and again for refund as my daughter don't like it, but not received any reply till date only received call again and again and forcing to teach my daughter.

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I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

Aug 29, 2019

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Sandhya Singh Yadav

from Mumbai, Maharashtra

Aug 29, 2019

I have written many mail again and again for refund as my daughter don't like it, but not received any reply till date only received call again and again and forcing to teach my daughter.

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I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.

Aug 29, 2019

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I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Aug 29, 2019

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Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

Aug 28, 2019

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nagma verma

from Mumbai, Maharashtra

Aug 28, 2019

I want my amount refund of 76, 000 i paid for course of byjus ias course for 2 years its not Worth

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The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

Aug 28, 2019

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I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

Aug 28, 2019

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The content is not nice all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked

Aug 28, 2019

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I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told me to change my handset. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

Aug 28, 2019

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Address: H NO 329, VPO GEHAL, TEH TAPA, Barnala, Punjab, 148100

Dear Sir/ Madam, we need your help. I amandeep singh, father of Gurdaas Singh want to share my concerns. Byju's agent Mr. Paras (Mobile no.[protected] approached us and we bought Byju package for our son for class 6th to 10th paying a amount of Rs. 7700/-( 10% of total amount). At the time of deal, we were said that i[censored] don't find our product satisfied, you can return it within 15 days and the amount will be refunded. After receiving the package, my son studied from ot for about 7 days and he wasn't satisfied at all. We called the same person (Mr. Paras) about returning the product. He insured that he will pay attention towards our concern but didn't picked up the call even after 4-5 days of trying. We even approached their customer care but didn't got any sufficient response. It is my request to please solve our issue. Thanku

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I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Aug 27, 2019

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My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

Aug 27, 2019

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Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. I hope it is resolved as soon as possible...

Aug 27, 2019

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I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

Aug 27, 2019

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The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.

Aug 27, 2019

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