BYJU's Complaints & Reviews

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

The content is not nice all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told me to change my handset. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

Dear Sir/ Madam, we need your help. I amandeep singh, father of Gurdaas Singh want to share my concerns. Byju's agent Mr. Paras (Mobile no.[protected] approached us and we bought Byju package for our son for class 6th to 10th paying a amount of Rs. 7700/-( 10% of total amount). At the time of deal, we were said that i[censored] don't find our product satisfied, you can return it within 15 days and the amount will be refunded. After receiving the package, my son studied from ot for about 7 days and he wasn't satisfied at all. We called the same person (Mr. Paras) about returning the product. He insured that he will pay attention towards our concern but didn't picked up the call even after 4-5 days of trying. We even approached their customer care but didn't got any sufficient response. It is my request to please solve our issue. Thanku

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. I hope it is resolved as soon as possible...

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.

I have bought ur programme for std 12 then i canceled this deal, before 15 days (2nd july). Then i finally do my request for cancellation on fifteen day, which i record my call also. Then from ur side there was call for me but as u know i am a teacher so my phone was on silent mode then i have a tution so i could not reply you. After that the thing was forgotten because i felt that u will proceed my request. But unfortunately it was not done and my installment was deducted from my account in august. So i request u to proceed my application for cancellation and refund my amount as soon as possible.

Thanks

For the last 3 week i have been communicating with several byjus official for my tab replacement however non had resolve my issues, first of all i was not interested with any of the byjus course since its just the tab and its unworthy software course which will not help to learn at home without any physical instructor. After back to back complaints they had asked for tab's screenshot which i have sent 4-5 times however they never get back to me once i sent the pictures of the tab. Finally last week one person had called me and told me that the tab has physical damage and i have to buy a new tab.
Byjus are thinking every parents are millionaire, he didnt eevn talk about repairing and other solution for rectification,, byju is looting the people like anything and i told, i have been force to pay the course fees on the day when your official came to my home when i was not there and brain washed my son and insisted me to do the payment on the same day, where i was very upset.
I told byjus that to refund my course amount and i will refund a new tab otherwise i am not ready to pay single paise.
In addition i have been telling to the official mr. Darshan that the tab never damaged and fallen down, they have not given the cashing but i bought a cashing for it and it was protected every time, i am also very surprise how the screen got hairline crack.
Lastly if you are not going to repair than you deduct the tab amount and the balance amount you have to return because i dont have that budget to either replace the tab nor replace the screen. Please resolve my issue on priority

Byju's is fooling people in india with their lucrative sales agent who comes up saying that ur kid has been selected for scholarship. But ultimately there is nothing called as scholarship and they ask you to pay some amount of 80, 000 inr. Please beware of such frauds, they will squeeze ur hard earned money. If they have that best curriculum, then why can't they open school, college and university in their own name and instead asking or i would say fooling school administration and kids parents.

Have made payment of rs. 2000 as blocking money for ias tables course
Then i have changed my mind and
I have made cancellation nearly one month before
But nothing has been done by byjus till date
It is disgusting things happen to me
I provide you invoice - attached photo
And mail. - [protected]@gmail.com
And my registered mobile no
-[protected]
Counselor name - swapnil singh rathore
Indore

Good morning...
The complain is regarding unnecessary charges getting deducted on 7 aug and 16 august... Want you all to look into the matter and help with the solution.
My registered number is [protected] with byjus...
I had a word with byjus executive regarding my emi which was scheduled from 15th of july as i was having some issue i requested them to start the emi from the month of aug and i received a call regarding this and they told it will start from aug but i got a call on 18th of july regarding the bounce of emi and they deducted amount of 51 rs as return charges.
After speaking again they gave conclusion to pay the emi within 15 days to avoid bad cibil so i paid the amount within 15 days.
Now in this month they again deducted amount 538 from my account on 7 and 16 of aug..
I request you to look into the matter and help me as its effecting my cibil even after timly payments...

Regards
Manish pathak

To byjus customercare,

My son has been using byjus tablet for more than 1 year. We thought that this tablet was safe and secure and block him from external usage other than learning. At beginning you said that the tablet is in locked condition and blocks child from using it from things other than learning. But sadly we noticed that this 'lock system' was utter failure. It took only less than 10 mins for my child to unlock it. This tablet is now filled with more than 10+ video games, movies and other stuffs!... Tablet is now in a condition for normal use.

We didnt expect this kind of things. We thought this was secure. We were told so. My child is now playing in it for almost 24 hours!

We didnt pay you huge amount for making our son play variety types of video games. We need him to concentrate in his learning. You must havve to resolve this problem somehow. I hope that this tablet can be locked with password or other method. We need him not to play on this tablet once again. We need this thing to be locked and secured. I hope you will reply me in positive way.

Regards,

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.