BYJU's Complaints & Reviews

On 13.04.2019, we were approached by mr. Akash g. Mangal from byju’s (Employee id:[protected]. Day before yesterday we had received a call from him regarding the same. Mr. Akash was very talkative and was quite smart. He approached us first saying that he wants to analyze my child. We allowed him for 4 hours at our house and in turn he convinced us that we should enroll our daughter nida battiwala in think and learn program of byju’s for 9th and 10th std. He has promised us a 1 to 1 conference call with our daughter by one of their mentors in a week, and regular test and exams.
The councilor mr. Akash assure us, we can cancel the program with a single communication to them for cancellation if not satisfied within 15 days of receipt of product and if we are not satisfied, we will get more 15 days that means total one month trial, so they will not charge single rupee if cancelled within one month. He did 4 hours brain-wash of parents and 8 family members too, so in that case anyone will sign the documents of various pages without reading. Finally he sent us a link and we made a payment of rs. 4100/- as advance. He has taken a cheque from my husband mr. Hussain battiwala for emi process too. (Receipt no. Tnl[protected] is attached)
We received the courier on 24.04.2019 at around 7.00 pm. We found from the first day to till date the entire system has made fool out o[censored]s. There is no assignments, no regular test, no 1 to 1 conference call with our daughter by mentor as committed by said councilor.
The question is, if byju’s have councilors like this, what they will be teaching to the child? And what if byju’s classes telling its employees to make impact on their customers by means of lies, cheating and fraud? We were really frustrated and decided not to put my kid in an institute that makes relationship based on fraud, cheating and lies.
After we called for return of the product on 20th may 2019, the company denied that and told that the product cannot be returned as 15 days from the delivery period is over. When i told the mentor mr. Suraj, it is your councilor’s false commitment that we will get one month trial, he said mr. Akash will can sort out all this, so he will charge mail to mr. Akash, or else mr. Akash will give us a call or we three will had a conference call. But none of these three things happen till date.
After that started a series of mental torture is begun. I have complained him so many times by our registered mobile numbers but every time they repeat the same sentence. They show much reluctance in cancelling the order. Actually they tried to make away their councilor mr. Akash from the issue and simply dragging the time and testing our patience.
After 20 days of regular calls for cancellation, surprisingly, they have processed emi without resolving the disputes. If the problem is not sort out yet and we cancelled our child admission, how can they charge us? Therefore, we were not prepared for this, so their emi claim returned from my bank account due to unsatisfactory balance. Now, the sales team of byju’s starting to call us rapidly on all of our 3 registered mobile numbers and force us to pay the emi. When we are trying to explain the whole matter, their executive was rudely replied that this is none of their business, they just want money. This is really beyond harassment.
Finally, i sent an e-mail to support team of byju’s on 27th june, and request him to sort-out the whole matter immediately and kindly advise their sales team to stop charging emi earliest. I got a routine reply from some monisha of byju’s; “we have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the ticket number is 2656951.” after 48 hours, when we got no response, again i asked for an update but no reply as usual from administrative or support team. However the mental torture over phone is continuing by sales team till date. It shows they are not interested to start the cancellation process. This is illegal and i don’t want to continue this and i need my money back. This is the case of cheating and they are doing this with a false commitment to sell the product.
We are struggling since last 45 days. If this issue will not sort-out immediately, we have right to move court of law and raising our voice in social media too for justice. Also, we are writing a letter to byju’s brand ambassador mr. Shahrukh khan for his kind co-operation regarding the same for the sake of his dignity which is misusing by this institute byju’s.


Arshi battiwala
Mother of nida battiwala

Sir i enrolled with your ias tablet programme last month. Your education counselor told me you will get the order in 1to2 weeks after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I am subramaniyam from madurai purchased the byju's product for my son s mukhil velan. During their counselling they informed us at any time you can cancel product.

My son used for two months it is waste and no feed back nothing, so we are decided and many times i called byjus for cancellation but they are not taken any action so far. Every month they are deducting emi from us through zestmony.

So far (Till end of jun 2019) we made a payment of rs. 29, 000/-

In view of above cancel the product and refund amount please.

Subramaniyam
Candidate's name: s. Mukhil velan
[protected]

The way they are promoting product in market is very ridiculous and especially the telecallers making calls to parenst are very irritable with vulgur language and emotional black mailing conversations. The option of buying the product is upto parent and you are in no position to give statement to pressurise or blackmail statements.

Dont buy this product this product, waste of money and fraud burgers in the system especially the sales calling team..

First of all I nees to say this BYJU is the most fraud company I have ever come across.This is such a fraud company! It took only 4 hour's to register for admission now when I want to cancel it they are taking more than 50 hour's plus and they said me then will cancel within 24 hour's. I would request please take my complain and return my money back. Service is absolutely mind blowing when they take admission and it's extremely disastrous when it's about cancelling. I would request please take my complaint and please forward this to BYJU'S. The company is so bad when it's come to cancellation process. Everything has a limit but when the limit is crossed me a as normal India I need to take some legal action. Now I'm all relying in this consumer complaints cell to take some action against a fraud company.

Dear team byjus,
This is my 2nd repeat message regarding the subject matter. Please check out my email today sent at your 'cancellation' and support websites at around 07:20 pm from durgapur, west bengal. Once again i want to mention to your good team that, i had already submitted my cancellation request for the educational kit in time, but unfortunately i am still not getting any positive response from your end. Just three days back, a nice fellow of your team from bangalore had called upon my number and convinced me that my cancellation request would be considered very soon, but today i got a call from your finance partner "capital float" that my premiums would begin from the next month.in this context, i want your necessary cooperation finally to accept my cancellation request today and oblige. Further you are also requested to address capital float to stop the premiums withdrawals from my account.
My best wishes to all your team members.

It is not giving required result, our money are just we had put into waste i think
Whatever I had expected it is just contrast to it not happy with this type of service student is nit getting attracted to it
The way teachers are speaking I don't understand concept they are teaching is in very shrtcut way so it doesn't understood to me each every concept is not getting cleared so how can i get my concept cleared

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.