BYJU's Complaints & Reviews

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.

My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I have purchased upsc class from byjus sep 2018 and paid my first instalment on deck 2018 but the type of classes didn't seems to be fruit full so i request byjus for settlement on january 209. Settlement process is possible at any time which was informed by pratik chandrayan who is executive of byjus.

From february month capital float stop to send me message regarding emi.in the month of june they are coming and demanding 20000 for settlement.

Byjus and capital float both people are not listing vmy request from last 5 month and demanding like anything, behavior is so rude it's impossible to explain.

Could someone help me here.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I bought the app recently for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I raised a request in june for refund of 6200.
No action taken. Received tab and bag also 10 days back.
Now bank is calling me constantly for payment of emi-3385 rupees.
Please take back my tab, bag etc and refund 6200 rupees. Byju says refund not possible. I have called byju so many times. Actually my daughter is having strain on eyes so want a refund.

Thanks

We have ordered for byjus for class 5 to 8 by paying rs.65000/- after receiving money, there was no communication from the representative of the company and we had to call many a times for getting the status of dispatch. At last we received the packet today. Inside it was written that sd cards are kept in separate pouch. But nothing we was there except the the one inside the tablet which was for class 5. The sd cards for class 6 to 8 not received.

Hi I am sushma kakade . We have ordered byjus product on August 2018 and that time sales person mr Menon explained all terms and conditions and he assured us that if product is not apt then you can claim for refund any time . It is now not even one year and we have requested byjus people for cancellation and refund our money for standard 9 and 10 so now they are denying.
Kindly help us for refund as we are not asking for current year refund that is class 8 . Cancellation is for next two standards for which we don't have product from byjus . We paid 75000 in total . Out of which lenova tab was for 20000 which stopped working in 7 months only .still we didn't complained about it.

1. Invoice no. Byjus[protected]. The things presented at
the time of sale by jus different from actuals

2 tab recd 11.6.2019 and first payment was made on 6-6-2019

3. Day from receiving the tab, i m requesting to cancel it
because it is not useful for my child.The question /answers
in course r not according to books of my child hence
useless

4. But inspite of hearing my request for cancellation and
refund, the exicutives are compalling and insisting me all
the time to continue it

5.But now i understand the intention of them that they only
passed the time period. It is cheating. Now by jus forcing and
insisting for all payment

6 as i received the tab on 11.6.2019 and payment made on 6-6-
2019, and also requesting on phone so many times, my
purchase may kindly be cancelled immediately and refund my
money at the earliest.

7 kindly check my telephonic conversations regarding
cancellation .Hence it is not time barred.

8 i do not want this product so i have a right to cancel it
kindly look into it and arrange to cancel it and refund
money immediatlly

madhu
[protected]

On 23rd june your representative at trichy – mr. Godwin has met me in my residence and explained about byjus learning app. I have two sons studying in class 9th and 4th. Initially he has suggested to enroll my second son from 4th to 10th and to add my first son for 9th and 10th under siblings offer. As we were not ready to go for long term, we have enquired the procedure for enrolling two years for both my sons. Hence mr. Godwin has informed we can enroll my first son for 9th and 10th and after completing the joining formalities we will be getting some discount coupons and with that we can enroll my second son for class 4th and 5th. Last week we have received the tab and my first son has started to work on that. Now when we requested him to add my second son, he is saying this week that discount coupon offer is not available and i have to pay the full amount (Rs.33000) for two years. I can’t understand how suddenly the offer has vanished in a week and why your representative is not aware of that earlier. It clearly indicates either its a lack of knowledge of your representative or providing wrong information just for sake of selling a product. Due to the incorrect information provided, we have lost the trust and decided not to enroll my second son.

Student name : arun vignesh. A
Contact number : [protected] / [protected]

I have booked your learning apps in last month. And given a token money 1000. But till date material not recd. I have already mail to your teacher regarding this matter. Now i am sorry to say i don't have any requirements of your apps. Kindly return my token money at earliest. I ordered this last month only and you said ill get it in 7 working days. 30 days have passed still no sign of delivery.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.