BYJU's Complaints & Reviews

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

I ordered this byjus learning program tablet for my calss 11-12, the counselor form byjus that came to my house, we told him that we just need it for 3 months till my board exams he told us that its ok you can get it fir that much time, now i have passed my exam and i have no use of this still have emis for 6000 per month till december, i have tried to call them to cancel my subscription but they told me now its nit possible.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling cx support for a while but to my disappointment nobody is willing to take the responsibility.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Their customer service is not good. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. While i have ordered for class 7. Even the sd card that they have sent is not working. Either i want replacement or my hard earned money back.

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.

Fraud people, they will had said our councelling is free but after the session they had started dimanding big amount force fully

At the time of taking appointment i have been told that we are conducting free councelling for kids but when person had come the after the session he started demanding big amount forcefully.

He was saying that he had came by flight from banglore so in any condition i have to pay him money

I was told to pay full payment in advance & shown very rosy picture about Byjus. But it seems byjus is a fraud.

They took full amount 10 days back, delivered the SD card but even after 50 odd calls no support for activation. My son exam is tomorrow & I bought the product urgently to support his studies. But byjus is interested only in taking money. It's a complete fraud

I want return byjus tablet with sd card.
Because my son gouranshgehlot join allen kota classroom program for neet preparation. So i return tablet with sd card.
Please return tablet with sd card and refund mony by neft in my account.
Thanks
I recive tablet 23/06/2019
Pramod kumar gehlot
[protected]
Email - [protected]@gmail.com

Dear sir,
We have enrolled for 5 yrs of baijus online card for my twin sons. For 2 yrs we received the cards for their online studies but this time we have received the card only for 1 son but the other has still not received. We called the customer care atleast 5 to 7 time but they always replied that it was a mistake from their side and on priority basis we will receive the card within a week. It's almost 2 months now, new session has already started but one of my child has still not received his card. This is very bad service from your side even when we have paid full amount for 5 yrs. We never expected this type of service from your side when both my twin sons got their cards on time last year also.
Hope you will look into this matter or then we will have to complaint to consumer court.
As we are now very upset and cannot be behind you calling and wasting our time. Pls send the card asap nd pls chk your records of our calls too.

I signed up for their trial and the sales rep told me that he would only put a hold on my credit card for the amount. However, he started the emis for the same even before the trial period ended.

Moreover, when i returned the product back before the trial ended, instead of withdrawing the emis, and refunding the amount that was already paid to them, they ended up paying me a portion of the entire amount.

Now i am being charged interest on the amount every month along with gst and have also been told by the credit card company that even if i want to close the account i have to pay 3% foreclosure charges.

Despite repeated communication with byju's, they have not resolved the matter yet. They have been giving assurances but no action. Their representatives keep on lying and each time a different person ends up talking and negating whatever was promised earlier.

I have already paid more than half of their emis. I need quick help.