BYJU's Complaints & Reviews

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team.

I paid fee of 1.6Lakhs for my cousin’s IAS coaching at BYJU’S Hyderabad centre. While making the payment they told that my payment which ever i do with my credit card will be converted to zero percent EMI. Whatever the bank charges on EMI conversation will be refunded by BYJU’s. But since the payment, which was on 11th march2019, there was no proper response from the concerned team. I sent many emails regarding this but no one seem to respond properly. Sometimes no response at all, completely ignoring my mails. Its annoying how they treat the customer. Its been more than 3 months and there was no refund.

For reference, Ticket number : 2223021.

I had bought learning tab for my kids with 15 days 100% refund and return policy if in case not satisfied by students. We got first delivery on 22-5-19 with wrong chapters preloaded by byju's. When i have called to customer care and infirmed the same issue about wrong product delivered, mentor and sales person told me that no need to worry about 15 days return and refund policy and will start new time limit after right product delivered. New product delivered on 2-6-19 and i have also confirmed mail from byju's sales team. I have given cancel request within time limit and mailed but they are have not given response in the mail after many times asking. But in the same time customer care through telephonic conversation, every day telling about in process for cancellation and giving update but not yet given any update on it.

I have purchased a sd card for 11-12 jee. After inserting the sd card, i install the app file. After submitting the registered mobile number i. E [protected], i got an otp. After giving otp, i got the error missing sd card error no 2002. I called to customer care several times but no call received from the technical team. Please refund my money or resolve my problem. Otherwise i will force to knock the door of consumer court.

Dear sir

As i have informed you teletphonically and as per conversation with you
On 20/06/19 and furthurit has been reconfirmed by my father on the same.
Mobile no. [protected] and [protected].

The reason is i am not able understand the question solved by your faculties.
Many wrong answers provided of same question asked by me.
It can affect my career.

Please cancel my order and refund my money as per your refund policy and commitment

Thanking you
Your's faithfully
Gitish kumar
Registered mobile no.:-[protected], [protected]

On 11 may i had purchased a learning kit of BYJU'S. After using it for 5 days i found that i was not abled to learn from it. So i decided to return it, i called the clients of BYJU's but they told me to use it for 5 days more and after that they would call me. I used it but after also i was not able to understand and also they didn't called me. As i had told them in between the period of trial of 15 days. So please send your representative to take it back and also refund our money as soon as possible.
Thanking You
Yours faithfully
Keshav

I received a product from Byju's and it came in a very dilapidated package. the outer package was soggy and torn as if it was tossed a puddle. I was very apprehensive while accepting it, but i guess i went with the brand. but the kind of packaging it was in was not acceptable from a company like Byju's. Please look at these small things also while the product is good but the customer care is not that good.

Seems like there is some technical issue with the tab because i have been getting trouble using it. Firstly the tab does not connect to the wifi. Secondly, the tab hangs mid way while working which disturbs the flow of study. I need some solution to my problem. They should keep this on priority and address this issue. this is disrupting the studies and having a hard time to go about it.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment and i haven't received any proper guidance to as to how to go about studying through the tab.

We have brought a course for our son for class 7th, the customer sales executive who came to our place said it will only take 5 working days for the tab to reach us but its been a week now and it has not been delivered yet. Follow up on my complaint and let me know the status of my order as when it will be delivered. I have also tried contacting the sales guy and he assured me that this will happen soon but no word after that.

I had ordered for an ICSE syllabus course for Std. 6, and have received another CBSE syllabus. I connected with the customer care but they are not being very helpful about it. Either i would like a refund for the same or i would like the product to be replaced by the correct product. More so, I would like the customer care to respond on time. Kindly help me with this issue.

Byjus totally waste of our money. they are cheating in the name of EDUCATION.
we have been trying, i should not use that word trying because i have been fighting with them for the past 45 days to cancell. they are calling with N number of people to convince me. the counsellor Mr, vikranth who is working in byjus is an expert in cheating customers. he blocked my phone number and whatsapp too. if i speak with the byjus people they are supporting that guy vikranth. they have tasted our money so, they will not cancell it seems. but i am not going to leave this just like that. i am going to lodge a complaint on CONSUMER COURT ON BYJUS AND THAT GUY VIKRANTH. AND ALSO TO THE MEDIA WITH ALL MY PROOFS.

I was purchased the product two months but till the date mentors or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person smt. Swetha contact but she told refund is not possible because already 15days is over. But I'm paying rs. 5500/- in advance and per Emi. Now i don't want above product because nobody will responding. They are cheater .please cancel the application and refund the amount.

One of the salespeople from Byjus app had informed us over the phone that he will come for a demo on the product at home. After doing continuous calls we have agreed for the demo. He came to the home and had a demonstration on the product. Informed us that they are giving a trial version to test whether this product is useful or not. He had taken a cheque from us by saying that they need an advance during the trial period. The product reached at home on Feb **th afternoon and my son has viewed the product for *-* days and due to Xth board exam schedule, he did not get the time to review the product and give feedback. He was having an exam on Mar *nd. After that, he had reviewed the product and informed me on March **th the product is not looking feasible for him hence we have informed the seller to take back the product. But they hesitate to take it back and even they have not turned to us for further assistance. At the time of the demo, the seller informed me that if the product is not feasible you can return the product and the amount which I have paid id *****/- will get refunded. He has not informed me of the time period in which I have to return.
We have received a response from the team that you have contacted only on the **th day and it is not refundable and asked to continue the product. I informed the person, Mr Abrar, I don’t require this product but they continuously hesitate to take back the product. These people are cheating customers with false commitments. During the time of the demo, he has taken a cheque from me, if the product is feasible for continuing the product they need an advance. For that, he has taken from me a cheque for EMI process. As I have already informed the team if I don’t want to continue the product they have to discontinue the product with the refund on advance i.e Rs.*****/-. Without my knowledge, they have processed my EMI as well.

I found this is a fraud practice they usually do. Yesterday I found that they have processed EMI and taken **** Rs from my account without my knowledge. Even they have not intimated me that they are going to continue the product and processing my loan. This is illegal and I don’t want to continue this and I need my money back. This is the case of cheating and they are doing this with a false commitment to sell the product. Request you to please do the needful.

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. Kindly respond urgently.

My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list...