BYJU's Complaints & Reviews

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons.

My name is sunil kumar d, mob no [protected]. I had enquired for byju's learning app for my ward ashvath divakar for 4th standard. Accordingly, rep of byju's app, mr. Mayank joshi, visited my home on 02 jun 19 for enrolling my ward in byju's learning app. He made me to transfer rs 7125 to his company and ensured delivery of the product post clearance of emi procedure for balance amount around rs 40000. The emi initiation was cleared by 05 jun 19 after a verification call from them. Since then there is no response and the rep is also not responding to my call.

Receipt no. :tnl[protected]

Person responsible ; mr. Mayank joshi
Byju's emp id : 21823084
Mob no. : [protected]

Byju's sales team (Bharat) had committed wrong promise that he will provide additional tab for free to me before purchasing the byju's material and tab.

Now they are not fulfilling these promises. They are least bothered to reply back to my e-mail and not lifting the phones.

Tried to escalate their manager and he is not looking into the issue and simply dragging the time.

I have all the evidences (Email and voice recordings) about their commitments given to me before purchasing the app. Now, i want to file a case in customer consumer forum with all these details.

Please let me know the procedure.

Hello,

Very disappointing with your services i am trying to connect last ten days with you people for solution. But there is no satisfactory services.

Tabs is not getting on last ten days i am trying to connect to provided all phone numbers are getting switched off.
Request you to please take it back your tab and return my entire money within two working days.

You people are doing fraud / cheating with public to earn money.

Providing inferior quality tabs to student they didnt work.

Sir,

As intimated earlier on various dates over phone in july 18 to pick up your byjus material to refund my rs 9000 and in spite of assurance given by anshuman, you didn't do anything to pick up material (Tablet) with defective supplied charger.. As time passed away and no action in this regards was taken from your end then i asked through mails on sept 1, 7, 9 and 14 2018 and various several reminder mails to refund my rs 9000 and your subsequent in principle approval of refunding byjus material by anusuman and shakshi juyal, you have not refunded my amount of rs 9000.
Even shakshi juyal offered me the discount of 20% and subscription of each class course for two years even with offline tablet which she promised to deliver even then i declined as the product is genuinely not up to the mark, costly and not suitable for studies as per the syllabus of ncert (This i informed to shakshi juyal in detail).
Instead you initiated the process of granting loan of rs 70000 from the capital float to me without my consent, question of availment of which does not arise as i intimated to return the incompatible material of byjus and to refund rs 9000 immediately after i received the material and your subsequent approval for the same.
I was in constant touch with official of byjus to refund the said amount and made several calls and email to them.

Also i kept on intimating capital float over telephonic conversation as well as through emails not to deduct any emi as i have not taken any loan.
Now recently one person named subham (So called from capital float) started calling me over phone to pay the amount of rs 70000 using abusive language even when i was either engaged in driving or in official meeting to threaten and harass me unnecessarily..
Yesterday a call from a lady came on my no and she pertained as if she was speaking from tees hazari court to settle the loan amount which i have never taken.
Under the circumstances, it is clear that both the companies (Byjus and capital float) have joined the hands together in conspiracy and practicing unethical business practices otherwise they could have refunded my rs 9000 after assurance of byjus"s shakshi madam
As per the facts depicted above i have no option other than to move a legal action against you in order to receive justice from law of court to get my money of rs 9000.

Dr sanjay

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month ofoctober i don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future.

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.