BYJU's Complaints & Reviews

Seems like there is some technical issue with the tab because i have been getting trouble using it. Firstly the tab does not connect to the wifi. Secondly, the tab hangs mid way while working which disturbs the flow of study. I need some solution to my problem. They should keep this on priority and address this issue. this is disrupting the studies and having a hard time to go about it.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment and i haven't received any proper guidance to as to how to go about studying through the tab.

We have brought a course for our son for class 7th, the customer sales executive who came to our place said it will only take 5 working days for the tab to reach us but its been a week now and it has not been delivered yet. Follow up on my complaint and let me know the status of my order as when it will be delivered. I have also tried contacting the sales guy and he assured me that this will happen soon but no word after that.

I had ordered for an ICSE syllabus course for Std. 6, and have received another CBSE syllabus. I connected with the customer care but they are not being very helpful about it. Either i would like a refund for the same or i would like the product to be replaced by the correct product. More so, I would like the customer care to respond on time. Kindly help me with this issue.

Byjus totally waste of our money. they are cheating in the name of EDUCATION.
we have been trying, i should not use that word trying because i have been fighting with them for the past 45 days to cancell. they are calling with N number of people to convince me. the counsellor Mr, vikranth who is working in byjus is an expert in cheating customers. he blocked my phone number and whatsapp too. if i speak with the byjus people they are supporting that guy vikranth. they have tasted our money so, they will not cancell it seems. but i am not going to leave this just like that. i am going to lodge a complaint on CONSUMER COURT ON BYJUS AND THAT GUY VIKRANTH. AND ALSO TO THE MEDIA WITH ALL MY PROOFS.

I was purchased the product two months but till the date mentors or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person smt. Swetha contact but she told refund is not possible because already 15days is over. But I'm paying rs. 5500/- in advance and per Emi. Now i don't want above product because nobody will responding. They are cheater .please cancel the application and refund the amount.

One of the salespeople from Byjus app had informed us over the phone that he will come for a demo on the product at home. After doing continuous calls we have agreed for the demo. He came to the home and had a demonstration on the product. Informed us that they are giving a trial version to test whether this product is useful or not. He had taken a cheque from us by saying that they need an advance during the trial period. The product reached at home on Feb **th afternoon and my son has viewed the product for *-* days and due to Xth board exam schedule, he did not get the time to review the product and give feedback. He was having an exam on Mar *nd. After that, he had reviewed the product and informed me on March **th the product is not looking feasible for him hence we have informed the seller to take back the product. But they hesitate to take it back and even they have not turned to us for further assistance. At the time of the demo, the seller informed me that if the product is not feasible you can return the product and the amount which I have paid id *****/- will get refunded. He has not informed me of the time period in which I have to return.
We have received a response from the team that you have contacted only on the **th day and it is not refundable and asked to continue the product. I informed the person, Mr Abrar, I don’t require this product but they continuously hesitate to take back the product. These people are cheating customers with false commitments. During the time of the demo, he has taken a cheque from me, if the product is feasible for continuing the product they need an advance. For that, he has taken from me a cheque for EMI process. As I have already informed the team if I don’t want to continue the product they have to discontinue the product with the refund on advance i.e Rs.*****/-. Without my knowledge, they have processed my EMI as well.

I found this is a fraud practice they usually do. Yesterday I found that they have processed EMI and taken **** Rs from my account without my knowledge. Even they have not intimated me that they are going to continue the product and processing my loan. This is illegal and I don’t want to continue this and I need my money back. This is the case of cheating and they are doing this with a false commitment to sell the product. Request you to please do the needful.

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. Kindly respond urgently.

My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I bought this byju cat tablet this january. I opened it today. The date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list...

My parents bought a course bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

After many discussions and investigation, I was promised for a fresh sd card as the existing one is not functioning properly.
This issue is nearing to a month now.
People spoken in the regard: anubhav- mentor, HO logistics, adhiraj-who did the counselling and markerting

Overall I am pissed off !! Seems people are very casual in their approach.
PLEASE REFUND THE WHOLE AMOUNT ASAP.

Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. Kindly respond urgently.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

They are not refunding the money anfld are also not paying much attention to it . They are totally fraud. I have mailed them but they did not reply. I also called them thrice a day for 3 consecutive days but they are not telling that you will get a call from our manager but I am receiving no call . This is seriously frustrating me and is not acceptable at all from such a reputed company I received my order on 8 June and the cancellation period is 15 days and I am regularly trying to cancel but they are trying to pass the days . I have paid 9000 in advance and I want refund as my child is not showing interest in studing from the tab. But this irresponsible behaviour is acceptable and I have to take some serious action.

A byjus representative named Pranav came to my house and told that after delivery we 15 days to initiate refund but now they are showing no interest in it. I initiated a cancellation mail on 12 June and from then I am regularly calling them but no positive response is there .The registered mobile no. Is [protected] and they are really a fraud company and they have also initiated emi on my Bajaj Finserv and I am really fed up of the ignorance and I just want to get my refund otherwise I have to take other steps.

They are not refunding the money anfld are also not paying much attention to it . They are totally fraud. I have mailed them but they did not reply. I also called them thrice a day for 3 consecutive days but they are not telling that you will get a call from our manager but I am receiving no call . This is seriously frustrating me and is not acceptable at all from such a reputed company I received my order on 8 June and the cancellation period is 15 days and I am regularly trying to cancel but they are trying to pass the days . I have paid 9000 in advance and I want refund as my child is not showing interest in studing from the tab. But this irresponsible behaviour is acceptable and I have to take some serious action.