BYJU's Complaints & Reviews

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended

I booked class 8th study material with samsung tab on and paid 15000/- in advance. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.

According to them they deliver there order with 7 days. Kindly assist on getting me the tab or if not then refund.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Regret to inform u that i hv requested to cancel the byjus app within 15days of purchase by mail despite repeated mail still not approved.
Request u to cancel my application & refund the amount Rs. 110000/= + interest paid on 3 installment.

Everytime i have spoken with nos of your person who are so no longer capable of handling a genuine customer issue. also I demand to give direct no of Ms. DIKSHA (who is so irresponsible and done fraudulent and approve only 33000/= which is still not received in my account) or any of the Head of Department no or mail ID as i need to bring this kind of indifferent, and cheating false promises to his notice.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I bought the product recently for my son and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I placed an order for gmat course but i have received is not gmat but cat course. How can anyone goo[censored]p with gmat and cat. I am pretty sure you guys have different people for both the courses.

This has to be sorted with utmost priority that you could give. Time is running out and i dont want to bear the burnt of your goo[censored]p.

Kindly exchange and send the correct product.

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

Attached below are all the email details. Even after we received ticket no. and we discussed the entire scenario over the call; there was no cancellation and settlement done and we have been harrassed by BYJU and Capital Float team, their financial partner constantly.

In India where a middle class works so hard to provide good education to their child, there are some education partners like this who do business in name of education. Harrassed and Tortured by BYJU.

Forwarded message[protected]
From: Byjus support
Date: Wed, 27 Feb 2019 at 6:00 PM
Subject: Re: Cancellation of BYJU's learning program
To: Jaya Malhotra
Cc: [protected]@capitalfloat.com, happylearning+[protected]@byjuslearning.com, [protected]@gmail.com

Dear Sir/Ma'am,
We have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the ticket number is 1713771 . Please quote the same while reaching out to us for any further update

Regards,
Team BYJU'S

On Wed, Feb 27, 2019 at 4:30 PM Jaya Malhotra wrote:

Hi,
This is regarding cancellation of the Byju's learning program and I would like to bring to your notice that I have raised a request several times to cancel the program and requested refund as per our discussion during our meeting with the representative at our residence.
During our first discussion with the Byju's representative Shubhankar, we were told that we need to pay 7000 INR which will be refunded immediately if we cancel the subscription within 3 months of trial period. We opted for the trial and confirmed on 31st Dec'2018 and were provided with the learning stuff in the month of January 2019. Though, my son (Ishaan) tried using the learning program but we did not find it effective enough for his studies and wanted to cancel the learning program in the beginning of Feb'2019. Ever since first week of Feb'19 we are following up for cancellation and refund, however the experience with BYJU support is HORRIBLE and there is no response on our cancellation request and it will not be incorrect to mention that we have been harrassed by the finance team to pay further more money.
Does that mean that it was all false commitments during the time when we met Shubhankar (BYJU representative) and the focus was only on selling the BYJU learning program and not on building market trust and featuring the qualities and what BYJU had to offer in education front??
Please cancel the BYJU program subscription with immediate effect. As per the discussions with Shubhankar, we were told we can cancel the program until March'19 end and no ECS will be deducted until we confirm. Also, we were told that we will be refunded 7000 INR that was paid in cash.

Student Name: Ishaan
Mother's name: Richa
Enrollment no.: TNLDCRP[protected]
Regards,
Richa

I had paid for Baiju 10th standard course for my son on 12th May... I was made paid immediately to get course in 3-4 days.

After 1 month also, I haven't got the course for no reason given to me. I am following up using all channels, but no one is interested in solving the problems..

It is extremely frustrating and totally unacceptable. I am really surprised with unprofessional behaviour and response from all stakeholders.

I hope this feedback will reach to highest level.

We have ordered the Byjus Tablet learning program, but my ward is not able to understand the method of teaching of the video. I wish to cancel the order and surrender the TAB program, :

I have mailed twice to Cancellation team and support team of Byjus, and a token no-2479145 also given by prioritysupport team. but the byjus team is not interested to cancel the order and Mr. Rahul Dikshit from Byjus is called-up and try to conveyance/force us to use the TAB.

I am trying to cancel the order within Trial Period of 15 days, but Byjus team trying to pass the trial period so that they will not be liable for cancellation of order.

there is few reasons for this decision:

1. Video's are not useful, even after, watching the video and answer the questions of Byjus app, my ward is not able to solve the questions of the school book on the answer sheet.

2. at the time of meeting with Byjus representative, he told us if the child will not give the correct answer of the question, then a link will be automatically appear on the screen for the new video and after watching the new video a new set of question will be asked by the system, but the learning team at Byjus told me that the new video will be provided on the request of the member.

3. the consular of Byjus told that the parent can track the child's progress at any time, parents can track that how many questions solved by child, how many correct and how many are wrong. But the learning team told that the data is available with Byjus at there control center and the same will be provided to parents after closing of a month, means next month of the activity.

there is few more concerns because of all of that we are not comfortable with your suggestions given at the time of counseling, so My humble request, please Cancel the order without any more cross question and suggestions and delay and refund the amount remitted to Byjus.

Thanks and Regards

Rohit Jain

I have received byjus product last week. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort. I have almost spent 18 k for the product but do not find it useful.

Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details