BYJU's Complaints & Reviews

The counselor (Raj sir) who sold us the product informed us that if we have any tech issue it would be resolved really quickly and for free of cost.
It has been 8 months now and nobody has given a proper response regarding the repair of the tech issue. The response goes like this:
1. You call them.
2. They call you back and you explain the problem.
3. They inform your mentor.
4. Mentor calls you back in...

Hello
My complaint is that I want to return the product but it's post 15 days my mentor is pressurizing me to pay the fees whether I use the product or not she is saying that if I will not pay the fees finance people will come and take the money she is torturing me mentally please help me with this
I bought the product on 24 January and I received it on 20 feb with the wrong sd card then they took 5 days to change the sd card then my icse exams begun from 22 feb how I could have returned it at that time please help me with this

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

I had agreed to take a demo for my daughters for 15 days, but after receiving the product within 15 days tried to contact sales person but he dint responded
after 15 days he said you call customer care for cancellation they confirmed me for cancellation but not cancelled it yet, i still receive messages and calls from capital flot company, Pl resolve my issue at the earliest.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and the sales head of the company very well know what happened he promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

I have submitted 10000inr for upsc tablet course. My counsellor did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the call back request.
I need a mentor to clarify my doubts. Im not geeting any help from the mentor given to me. Please change mymentor. Please help me regarding this inconvenience.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I am harsh and some times before i buy byju kit because for my compartment papers and they suggested my mom mam you can buy this product if you not want get so you return the product and your refund will give you they are a very cheater company and this company is fraud they are all service person are lieyer i request plz don't buy this product they not give our refund 4000 rs and few times i wait they not give my refund so i compaint in police station i request plz soon to soon give my refund 4000.. Thank you

Hello sir
"27-05-19" ko byju's ke agent "nitin jain" k through mene 10th 11th 12th ke liye course "57000/-" me purchase kiya tha or pehle advance me 7500/- diye the lekin uske second day 28-05-19 ko hi mene is company k help line no "[protected]" pe call krke course cancel krne k liye bola unhone bola hamari website "[protected]@byju's.com" pe receipt ki picture or registration no mail kar do hmare counselor aapko khud call krenge. Mene mail kiya but cancellation ke liye koi call nhi aaya. Daily is company ki helpline no pe call krke puchhti hu to fir se whi detail send krne ko bolte hai. Mene bohot bar detail send ki h par koi order cancel nhi kr rha. 24 hours ke liye bol kr 7 days nikal diye in loge ne. Or iska agent "nitin jain" jisse mene ye course purchase kiya hai wo bar bar call krke pressurized kr rha h service lene k liye or bol rha h mere through cancellation request ruwayi hui h. Iski refund policy 15 days ki h aaj "7 days" ho chuke h. Mujhe is course ko cancel krwa kar pesa refund krwana h.
Please ye order cancel krwa kar mera pesa refund karwa diiye.

Student name - mandeep gehlot
Date of incident :[protected]
Sbi dabit card no-x6242
Registered no -[protected]
Byju's employ name - nitin jain
Byju's employ id[protected]
Mail id - [protected]@gmail.com