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BYJU's Complaints & Reviews

byjus.com

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Updated: Jun 19, 2025

Complaints 4205

Resolved

1429

Unresolved

2776

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 196

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Address: 410206

Dear sir,
My self vinay yelnoorkar purchased byju's learning app on dated 28 may 2018. After purchasing, the product was not delivered on time same was intimated to the team. After 2 months tab was not working & same was intimated to the team but no response from the team. Also i complaint them about the mentor that mentor is not doing his job or he is not taking care of status of learning of my daughter. But till date no response from them at last i told them i will not pay any more till my issues are not resolved. Why should i pay if i am not getting the service from mentor as well as from team even after continuous follow up. As per the consumer act 2015 i should get the service which i deserved. Hence at last i stopped the payment.
I am ready to pay only after resolving the issues.
Please look into the matter i resolve it. Because of this i suffer a lot.
Receipt no. Tnl[protected]
Vina yelnoorkar
Byju's emp. Id tnl[protected]

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My daughter i s studying in class 5 and we bought byjus program for her . they promised that the course will reach within 5 days.it has been 10 days since I ordered the course . I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that Byjus takes action on this . we want the course to be delivered immediately.

Nov 22, 2018

Complaint marked as Resolved

it has gotten mixed up, nothing big deal, got sorted when they saw the complaint

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Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for gmat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

Nov 22, 2018

Complaint marked as Resolved

my complaint got acknowledged and resolved as well in 24 hours of putting it up.

BYJU's customer support has been notified about the posted complaint.

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Byjus is a group of fraudster who have swindled me into paying for 4 years course. Their senior executive visited us and forced us to buy the course for 4 years. Although i told him i didn't have the card or cheque to pay he said we could pay through bajaj finance and asked me to immediately pay without delay. After that he said i can cancel if i didn't like it. Since i realised within 2 weeks that this is a complete fraud company, i have been repeatedly mailing them and asking them to cancel but there is no response. They have already charged me and i want a refund.

Nov 22, 2018

Complaint marked as Resolved

they promised to cancel the subscription and assured me nothing of that happening happen again. It was quick, efficient, cordial and hassle free, that too within a day.

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I had purchasd byju's tablet when i was in class 10 for 3 years till i pass classs12 (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund. Kindly help

Nov 22, 2018

Complaint marked as Resolved

this complaint has been sorted by now. the team reacted within a day and resolved the whole issue.

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I purchased a package of p. C. B. From byju's. Before purchasing product they promised if i don't satisfied with that they will refund my amount within 30 days of receiving product. So i purchased that and i received it. And i am not satisfied with that so i mentioned a complaint of return and refund. One of them from their center told me that their refund team call me within 24-48 hours after that you will dispatch the product. But even today i don't receive the call from their refund team. I made calls repeatedly. Please help me and give refund me as soon as possible.

Nov 22, 2018

Complaint marked as Resolved

hi they cleared the issue completely and assured me of quick response. even got a call regarding this,

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Address: Durg, Chhattisgarh, 490021

Website: Byju's

I want to cancel my agreement bcoz my kids dropping down in their studies by using tablet. Because they are little and no one is there to stay with them in your official time to talk with mentor. The commitment at the time of agreement and the experience both are different. They are failed in half yearly exam result by using your app and also addicted for tablet. They don't want write anything in the copy. So they can get good marks in studies. If it is helpful for them so how it is beneficial for them. Please give me response as soon as possible.

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I have made one time payment of 45000 as agreed. Asked for cancellation of the order. But still emi got deducted. I want my money back and order to be cancelled. Also issue me no dues certificate on priority basis
There was a huge follow up untill i made the payment. But still not received any confirmation about order cancellation. I am very upset because of this. This is inappropriate.

Nov 21, 2018

Complaint marked as Resolved

the company contacted me in reference to my complaint against the company. they understood the reason why i dont want to engage with them anymore and why am i asking for refund.they were cooperative and helpful and empathetic.

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Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have to pay now 3000 and I did that also and now they are saying that they didn't got the money whereas i paid the whole amount.

Nov 21, 2018

Complaint marked as Resolved

Byjus team contacted me for the resolution and gave me the assurance. they handled it very nicely. thanks for timely revert.

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Address: 400060

Website: byjus.com

Hello team,

On 3rd feb 2018, the school had approached by some mr prakash singh (Byju's academic counsellor) visited our house in the month of feb and offered the byju's course from the class 5th to 12th class course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the years.
Or if you don't like the product, then you just let us know we will come and collect the device and refund the cash for the device or courier the device to our cooperate office and we will refund the cash via your account.

A month after we received a kit and after a month we tried to reach out prakash, but there was no response from his side or nor he reverting back to text, somehow we finally manage to reach out the customer support and address our concern to cancel the course and stop deducting emi s and i am ready to return the study kit, also clearly told that my kid had not even using the kit for 30days and also clearly told not to initiate any funding from capital float as we are cancelling the byju's kit.

Meanwhile, we are getting charged from the bank, stating that we have applied for capital floating loan and they are recovering the loan from my account. This was pure fraud activity from the byju's side there was no such communication held between us and prakash during his visit to our home. We address this concern to our support mentor, they said they will not cancel the capital float loan process.

We raised this concern at month of june and we literally followed up with multiple people but there is no sign of solving this issue. Every time they give false promise and commitment. This is highly disappointing service from the byju's.

Without having any hindrance they started looting the money. Trust us, the customer support always gives a false excuse. Its been 4 months still we are facing the same issue.
Meanwhile, it was a clear case of misselling where customer was kept in dark regarding cancellation process & policy. Now we are getting collection calls from capital float & their rude behaviour & no. Of calls are harassing us.

They are not taking responsibility for the misselling & refusing to cancel the product. We don't want to continue but they are forcing the product on us. But they are sending us payment reminders by the advocate of high court for the one time settlement of the loan account. Despite of repeated informing they are not collecting their tablet. We are suffering a lot due to all this harassment.

If this problem is not resolving soon and continues to a few more days, then we are planning to go ahead with consumer court.

My contact no : [protected]/ [protected]

BYJU's customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by Aniket Gamey Hello team,

On 3rd Feb 2018, The school had approached by some MR Prakash Singh (Byju's academic counsellor) visited our house in the month of feb and offered the byju's course from the class 5th to 12th class course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the years.
Or if you don't like the product, then you just let us know we will come and collect the device and refund the cash for the device or courier the device to our cooperate office and we will refund the cash via your account.

A month after we received a kit and after a month we tried to reach out prakash, but there was no response from his side or nor he reverting back to text, somehow we finally manage to reach out the customer support and address our concern to cancel the course and stop deducting EMI s and I am ready to return the study kit, Also clearly told that my kid had not even using the kit for 30days and also clearly told not to initiate any funding from capital float as we are cancelling the Byju's kit.

Meanwhile, we are getting charged from the bank, stating that we have applied for capital floating loan and they are recovering the loan from my account. This was pure fraud activity from the byju's side there was no such communication held between us and Prakash during his visit to our home. We address this concern to our support mentor, they said they will not cancel the capital float loan process .

We raised this concern at month of june and we literally followed up with multiple people but there is no sign of solving this issue. Every time they give false promise and commitment. This is highly disappointing service from the byju's.

Without having any hindrance they started looting the money. Trust us, the customer support always gives a false excuse. Its been 4 months still we are facing the same issue.
Meanwhile, It was a clear case of misselling where customer was kept in dark regarding cancellation process & policy. Now we are getting collection calls from capital float & their rude behaviour & no. Of calls are harassing us.

They are not taking responsibility for the misselling & refusing to cancel the product. We don't want to continue but they are forcing the product on us. But they are sending us payment reminders by the Advocate of High court for the one time settlement of the loan account. Despite of repeated informing they are not collecting their tablet. We are suffering a lot due to all this harassment.

If this problem is not resolving soon and continues to a few more days, then we are planning to go ahead with consumer court.

MY CONTACT NO : [protected]/ [protected]

Nov 20, 2018

Updated by Aniket Gamey Please kindly solve this issue, we can't survive this issue for longer time. We are fed up of this big issue.

MY CONTACT NO : [protected]/ [protected]
suresh gamey

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Address: Surat, Gujarat, 395005

Dear Team,

I am cancellation your product at month of September, also my all loans provide br bijus, but still my all was not cancelled. Everyday i ma called yoir customer care center your executive was daily tell me my cancellation team was call you at 1 hour. But today is 90th day yoir cancellation team was not call me already 3rd EMI was deducted my account.
my registered mobile no. is [protected]
Loan is the name of Smitaben vivekbhai mishra

please all cancelled my all loans there after i am apply FIR against bijus.

thanks
smitaben vivekbhai mishra

BYJU's customer support has been notified about the posted complaint.

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M

muna M

Jul 5, 2021

Sir i am purches your product on june 7th but i am uneble to pay your instalment payment deu to some problem in bisness so please cansol the product

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Address: Paschim Medinipur, West Bengal

Website: In byjus complaint site

My name is soumyajit bagchi .I receives byjus product few months ago . I complaints for refund into 15 days I say for it into my chancellor, my study helper person in byjus sangita Roy .
But they can't completed my request
After few 10days later they call me again says for payment then again I say that I was put a cancellation request they questioned me that is you put request for cancelations into 15 days
I say yes
After 1 month they again calls me and say for payment
I again say same statement
After another 2 month they calls me say that you can't put request for canceltion of product
I said I put a call to a customer care of byjus and my chasellor into 15 days
They say for prove
Then say for voice record of call
Sir it is you common sense
We are a common people
I can't understand why we goes to record call without any reason
That mean that and also proofs that
We have to diminished the believe on your company
That's means you are a fraud
So again say for I will tries for it
They says it may possibles for complete your request
But they again can't do it ...
After all I am a sent up students of class 10
Is your common sense is go to hell
You makes suffers a sent up student
I have to required make much up concentration on my study nor on you this sufferable work
And that is also write that what the teacher teach in byjus is in studyable
Is so wroster
I see that the videos on my tab and my mobile is same
So
If I see the videos from byjus in my normal mobiles
I can't understand
Why I required to worth package
I say that to my study helper person after all you make a thread letter for payment today
After all I understand today you are totally fraud,
Professional
Only understand money
Money is nor so important than study for you
And your intention is to make suffer to student .
What can I do if that type of you can done
I can't have to study from byjus
I say for refund many times for our very poor conditions of economy
Please understand it and do replace my product
Please !!

BYJU's customer support has been notified about the posted complaint.

Nov 19, 2018

Updated by Soumyajit Bagchi -->For you money is important than study
-->I see same videos in my product
( tab ) and my mobile normal mobile where I just download it just
-->I can't afford the payment
Because our economic conditions is very lower

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Want to return the product of byjus. Bcoz my son is not understanding the byjus learning process.. It's difficult to understand for him so please accept my cancellation request. He cannot understand the learning process of byjus. I did not understand the english language so please take this product back as soon as possible it will be helpful to us...

Nov 20, 2018

Complaint marked as Resolved

the team called me and resolveed the whole issue easily

BYJU's customer support has been notified about the posted complaint.

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I order byjus and got poor feedback from my known contact. I cancelled the order within 24 hours. The byjus' accept the cancellation and send a mail that money will be refunded in 7 days. Today 14 days have passed, the loan is getting approved even though. I told the person that i cancelled the order but they keep on calling and processing next steps.

Today i received a phone to take delivery of tablet.

Nov 20, 2018

Complaint marked as Resolved

there seems to be some glitch technologicalic and thats has been sorted by the team. thank you for quick response.

BYJU's customer support has been notified about the posted complaint.

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We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.
Byjus team, you should understand these people represent your organization and no cx can take this harassment when there is no fault o[censored]s. Ideally the courier guy should have the change as per the requirement not as per his feasibility.
I want an action to be taken on the courier guy or courier company. I am not letting it go until resolved.

Nov 20, 2018

Complaint marked as Resolved

the customer care executive has been in touch throughout and has helped me in finding the solution. i was really tensed, so they have assured me nothing of this like would happen agaiin.

BYJU's customer support has been notified about the posted complaint.

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Address: Chandigarh, Punjab, 160036

Website: byjus.com

The education counsellor of byjus visited my place and i refused at the last moment to take their product. Even he has refund my 2000. But he has taken my account details and told me that they just want to check my cibil score and so they are taking this. Although after my refusal they sent me the product and now i came to know that i will be auto debit for the same. This is completely fraud and giving the wrong information to the customers. I am trying for the cancellation process but no one is replying properly and if i will be charged for this i will definitely take legal action against the company and the counsellor who misguided and misused my information.

BYJU's customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Website: byjus.com

I enrolled for the ms consultancy program, caught by their aggressive enrollment program, providing fake information by their bd's. I will complete my graduation in 2019 (Mba). I was unsatisfied by the current mba, what it offers currently and i was looking for a double mba degree abroad.

I was assured of good chances of getting mba abroad, if i make my profile up to the level beforehand and they told me about thousands of the recommendations they will be pouring in to enhance my profile.

I enrolled seeing the prospects of what they were offering by mere speech. Later, after first month of enrolling, i came to know, i have little chance of getting shortlisted to a mba profile as outside they look for candidates, who have 4-5 years of experience at least and double mba back to back would have visa clearance issue.

On finding this, i asked for the refund from them and they said to refund 50% of the total cost rs.60, 000. Seeing the loss, i kept to on go with the services, until this november, when they called to quit my services, as i was looking for next year shift to 'target 2020 batch' saying "seats are full".

Now, i am looking for refund, they are not doing so, and nothing on profile building was done. Here are the accounts on this:
1. Every monthly, profile building call, they asked, same thing that when i am giving my gre and toefl exam. Mere that, nothing so useful and was discussed to build my profile.
2. They themselves have internal coordination issues, because they don't keep trail of message or conversation shared through phone and would at last, some other person would put blame on you for not informing.
3. False promises are made.
4. They are unprofessional and money - minded business people, who are just looking for new clients. That's it.

Except calls, none has been done. Even, my resume is also not built till now.

I want my full refund of money.

+2 photos

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I signed up for cat tablet course 12 days back. I only received tablets but however physical course material is still not delivered.

I have not received the books till date despite payment. Your education counselor has no knowledge of whereabouts and has been speaking all random stuff to me, wasting my time.
We have already waited long and now frustrated. Help us out at earliest.

Nov 18, 2018

Complaint marked as Resolved

my concerns were addressed by the executives and they assured it would be treated on urgent basis. thanks for solving the issue within a day.

BYJU's customer support has been notified about the posted complaint.

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Inspite of my several correspondence since sept'18, nothing is happening till date. My all emails regarding the complaints automatically marked as resolved. Actually the matter is still hang on i have already given my bank details for transfer my refund money. But no one willing to resolve my issues. My so called mentor also asked 24 hour time & vanished.

Nov 18, 2018

Complaint marked as Resolved

the byjus team contacted me and solved the whole issue without any hassle.

BYJU's customer support has been notified about the posted complaint.

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I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

Nov 18, 2018

Complaint marked as Resolved

i was allotted a new mentor and have been touch in with them throughout. problem solved.

BYJU's customer support has been notified about the posted complaint.

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