BYJU's Complaints & Reviews

I want Byju's to take the tab back and the material too. I paid for Maharashtra Board, instead of that they have sent CBSE board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Had purchased byjus product on 17th nov, 2018. Which was taken on bajaj finance. Also cancelled the product on next day, without receiving product or even before the product was ordered.

When checked with bajaj finance for cancellation of my emi which was unknowingly scheduled as 2nd december, 2018, they are asking for cancellation letter from byjus.

When talked with byjus team they says it will take 7-8 working days, which might well pass my emi deduction period which is scheduled on 2nd december, 2018. I dont want my emi deduction to happen.

Only way out i can see is to ask my bank to dishonour the payment, if byjus team doesnt provide me timely product cancellation letter. I have been requesting them every day but there is very little heed to this. If i dshonour the payment it will effect by cibil score. Please can i request yet again to provide me with product cancellation letter.

Recently i have taken the gmat course 23 months back after a long conversation with the correspondent of byjus. They have approved my appeal for submitting the money in emi.. That is very good for them.. But unfortunately they for the sack of business gave me false assurance that i can get avail of one mentor for checking my performance and doubt clearing in addition with tab classes and webinar classes.. But today a call came from a lady representative that for that facility i need to pay more fees as it was not part of that course. Completely shocked by this unprofessional behaviour.. Even she told me that i am misunderstood earlier though i am no deaf and dumb person... I convey my deep concern over this type o[censored]nprofessional approach of byju...

I bought a byjus tab as they assured me to arrange a return of i am not satisfied. I have been calling customer care since a week but in vain and didn't got satisfactory response. It is a way of attracting customers and fetching more and more money from them and cheating them. They are only working to earn money not out provide education. It is only a way of earning money

As part of the course i am supposed to receive a log in id credentials for current affairs. I have called them more than 20 times. They keep on telling me it will be resolved in 24 hours. But till date i didn't get my log in credentials. Now a days when i call and tell my details immediately they cut the call. I have sent 5-6 emails to their customer care. But they didn't reply. They have worst customer care team. They took the money and cheated me. I am planning to register a complaint with consumer court.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Hi, i took these service for my child. He study in 8th standard for learning but even after that he did not show any progress. He failed in 2 subject and i tried to contact the byjus customer center for consulting and return their service. After lots of calls they told me you that you don't deposit money in account. And they were telling we will not cancel that service. After a month i shift my child to another coaching classes for further study. And still now they were not responding.. The problem is there.. I called capital float it is loan company where loan is issued from here.. Becoz it took by loan.. And i paid amount 2 or 3 months after that i stop it by these reason.. I want to tell you that.. U take your tablet and service everything.. I will not payable to more amount becoz i dont have that much amount to pay.. The problem is not resolve it now

I would like to inform you that representative of byju company. He came to my home for free education counselling according toi news paper. But the representative sanctioned the loan from capital float and took cash 3000/- rupees. As like he is sell representative not counseller. Capital float also deducted 4444/- rupees on 22/06/2018 while byju closed my facility 11/02/18
Please sir cancel my loan and refund amount.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Capital float loan id 725113, byjus order number #[protected], we returned byjus content but capital float emi not yet stopped i requested many times, byjus cx service very pathetic, they said 15days observation period, in time i informed to byjus, they said cancelled but i got msgs from capital float my husband is scrolling on me, daily fighting in house, please understand situation do needful, on high priority basis

As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service.
I have raised this issue a no of times but no solution is coming from them. Thats why this is my last resort to make them listen to me.

Its seems like they have taken my money and looted me, cheated me.

Very unprofessional behaviour of the whole team. I got a call after i received my kit asking to speak to the kid. But as i am a working person i had told them to call on saturday on a specific time to speak to the kid. But i never received a call from them. The team had told me to return the kit if not interested within 15 days. Don't you think it is their duty to call on the 15th day or before that asking whether to continue or not. But no they never called, it seems it's not their policy. They called me last 15 days wherein i mentioned to cancel the subscription for which the executive asked me to write a mail. I did write a mail and i received a mail from the senior manager saying my phone is not reachable which is not right. They would have never called. Two days back when i spoke to the team raising my voice to speak to the manager. Then the manager called me and said that we cannot do anything. Your request was past 15 days. This is totally unprofessional. While selling the kit they were behind me continuously and now when i am telling to cancel it this is their behaviour. I would like to cancel this. Unnecessary i am paying for what i am not using. I posted the same in social media too and now when i want to see the comments it says the site is not reachable.

Dear sir,
My self vinay yelnoorkar purchased byju's learning app on dated 28 may 2018. After purchasing, the product was not delivered on time same was intimated to the team. After 2 months tab was not working & same was intimated to the team but no response from the team. Also i complaint them about the mentor that mentor is not doing his job or he is not taking care of status of learning of my daughter. But till date no response from them at last i told them i will not pay any more till my issues are not resolved. Why should i pay if i am not getting the service from mentor as well as from team even after continuous follow up. As per the consumer act 2015 i should get the service which i deserved. Hence at last i stopped the payment.
I am ready to pay only after resolving the issues.
Please look into the matter i resolve it. Because of this i suffer a lot.
Receipt no. Tnl[protected]
Vina yelnoorkar
Byju's emp. Id tnl[protected]

My daughter i s studying in class 5 and we bought byjus program for her . they promised that the course will reach within 5 days.it has been 10 days since I ordered the course . I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that Byjus takes action on this . we want the course to be delivered immediately.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for gmat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

Byjus is a group of fraudster who have swindled me into paying for 4 years course. Their senior executive visited us and forced us to buy the course for 4 years. Although i told him i didn't have the card or cheque to pay he said we could pay through bajaj finance and asked me to immediately pay without delay. After that he said i can cancel if i didn't like it. Since i realised within 2 weeks that this is a complete fraud company, i have been repeatedly mailing them and asking them to cancel but there is no response. They have already charged me and i want a refund.

I had purchasd byju's tablet when i was in class 10 for 3 years till i pass classs12 (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund. Kindly help