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BYJU's Complaints & Reviews

byjus.com

1.7

Updated: Jun 19, 2025

Complaints 4205

Resolved

1429

Unresolved

2776

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 195

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I have been having issues with the tablet, about 10 days back. I stay in Allahabad, UP, and I was given the solution to send the tablet back to Bangalore, get it repaired and then it would be sent Allahabad. The whole ordeal would take about 15 days, which I could not afford to waste. After a lot of arguments the representatives agreed to send demo tablet to me which my tablet gets repaired. It has been more than 8 days since the the office got the tablet, and yet there has been no intimation on the company's side regarding the status. Only when I would pester them to send the tablet to me, they would start resolving my issue. I have also been trying to get a mentor since March. But to no avail. It is tiring and irritating to keep on calling the the customer care again and again to help me solve my issues.

Nov 24, 2018

Complaint marked as Resolved

my issue got attended by them and got resolved promptly.

BYJU's customer support has been notified about the posted complaint.

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I have taken tab for my son for trial period of 15 days and returned the same in due course of time and they have accepted that the tab has been received but it has been over 12 days since the tab was received by them but they have not cancelled my bajaj finance loan for which i am repeatedly getting calls. I also sending them the mails but they keep on saying that the same will be done in 4 to 5 days.

Nov 24, 2018

Complaint marked as Resolved

the solved my problem, complaint got resolved

BYJU's customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Website: www.byjus.com

I have purchased byjus app for my 2 kids one is for 10th std & another for 6th std. (For 3 years & 7 years respectively) on 30 june 18.
During initial discussion it was claimed that the app & the byjus team will take care of my children like tuitions (Byjus app will replace tutions)
When i saw cource material received was not cmplete for 10 th std. I complained & received new sd card after 2 month again with incomplete syllubus for maha. State board course.
Till then my 10th std son was not mentored & followed up for his studies. When i asked to mentor who is assigned to my younger son she said she is not aware of the registration for my elder son (10 std)
Looking at the ignorance & not caring the consumers satisfaction from byjus team,
Now i am asking for migration of my subscription from 3 years & 6 years respectively to 1 year & refund my money.

BYJU's customer support has been notified about the posted complaint.

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Dear Concern,
Kindly cancel the order and cancel Capital Float Loan.i do not require it anymore and have asked for cancellation. kindly take the materails and tab as well.

it has been more than 15 days has been passed still I have not received cancellation of loan from Capital Float, So kindly refund the loan to Capital Float immediately
With Regards,

Nov 24, 2018

Complaint marked as Resolved

received the assurace for resolution. spoke to the team handling the refund and return and they promised that this will be treated on priority

BYJU's customer support has been notified about the posted complaint.

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Im very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all o[censored]s will really be benifitted.
If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.

Nov 24, 2018

Complaint marked as Resolved

complaint has been acknowledged and resolved

BYJU's customer support has been notified about the posted complaint.

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I have been following byjus team for refund since last 2 weeks but i have not heard from the team till date. Each time i call i get consoled by the team stating i shall receive a call back but till date i have received none. The product is already given back and as per the process the amount should have been reflecting in my a/c but still i am here waiting for the call back from the concerned team. Please understand calling back does not serve my purpose but refund do.

Nov 24, 2018

Complaint marked as Resolved

refund has been initiated and would be processed soon

BYJU's customer support has been notified about the posted complaint.

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Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

Nov 24, 2018

Complaint marked as Resolved

the company contacted and assured of speedy delivery

BYJU's customer support has been notified about the posted complaint.

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I want Byju's to take the tab back and the material too. I paid for Maharashtra Board, instead of that they have sent CBSE board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

Nov 24, 2018

Complaint marked as Resolved

they are replacing the tab.

BYJU's customer support has been notified about the posted complaint.

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I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

Nov 24, 2018

Complaint marked as Resolved

my complaint got resolved

BYJU's customer support has been notified about the posted complaint.

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I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.

Nov 24, 2018

Complaint marked as Resolved

Byju's IT department has contacted and provided me with a solution, if only this does not work then we can exchange it with a different tab

BYJU's customer support has been notified about the posted complaint.

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I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Nov 24, 2018

Complaint marked as Resolved

I received a call from the mentor and they told me that the corrected tab would be delivered to me soon. it will reach me within a week.

BYJU's customer support has been notified about the posted complaint.

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R

Rajyalakshmidevi Nalam

from Vijayawada, Andhra Pradesh

Nov 23, 2018

Am cancelled my sale before reciveing the product and after receiving product but they are don’t cancel my sale.and they say I was told my out of policy period.

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Address: Mumbai City, Maharashtra, 400061

Had purchased byjus product on 17th nov, 2018. Which was taken on bajaj finance. Also cancelled the product on next day, without receiving product or even before the product was ordered.

When checked with bajaj finance for cancellation of my emi which was unknowingly scheduled as 2nd december, 2018, they are asking for cancellation letter from byjus.

When talked with byjus team they says it will take 7-8 working days, which might well pass my emi deduction period which is scheduled on 2nd december, 2018. I dont want my emi deduction to happen.

Only way out i can see is to ask my bank to dishonour the payment, if byjus team doesnt provide me timely product cancellation letter. I have been requesting them every day but there is very little heed to this. If i dshonour the payment it will effect by cibil score. Please can i request yet again to provide me with product cancellation letter.

BYJU's customer support has been notified about the posted complaint.

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Recently i have taken the gmat course 23 months back after a long conversation with the correspondent of byjus. They have approved my appeal for submitting the money in emi.. That is very good for them.. But unfortunately they for the sack of business gave me false assurance that i can get avail of one mentor for checking my performance and doubt clearing in addition with tab classes and webinar classes.. But today a call came from a lady representative that for that facility i need to pay more fees as it was not part of that course. Completely shocked by this unprofessional behaviour.. Even she told me that i am misunderstood earlier though i am no deaf and dumb person... I convey my deep concern over this type o[censored]nprofessional approach of byju...

Nov 23, 2018

Complaint marked as Resolved

my complaint got resolved.

BYJU's customer support has been notified about the posted complaint.

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I bought a byjus tab as they assured me to arrange a return of i am not satisfied. I have been calling customer care since a week but in vain and didn't got satisfactory response. It is a way of attracting customers and fetching more and more money from them and cheating them. They are only working to earn money not out provide education. It is only a way of earning money

Nov 23, 2018

Complaint marked as Resolved

I received the much needed acknowledgement from the authorities who gave me the assurance that the matter will be resolved in another 24 hours.

BYJU's customer support has been notified about the posted complaint.

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As part of the course i am supposed to receive a log in id credentials for current affairs. I have called them more than 20 times. They keep on telling me it will be resolved in 24 hours. But till date i didn't get my log in credentials. Now a days when i call and tell my details immediately they cut the call. I have sent 5-6 emails to their customer care. But they didn't reply. They have worst customer care team. They took the money and cheated me. I am planning to register a complaint with consumer court.

Nov 23, 2018

Complaint marked as Resolved

i got the credentials and the matter got resolved.

BYJU's customer support has been notified about the posted complaint.

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I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Nov 23, 2018

Complaint marked as Resolved

they have resolved my complaint within 24 hours. thanks.

BYJU's customer support has been notified about the posted complaint.

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Hi, i took these service for my child. He study in 8th standard for learning but even after that he did not show any progress. He failed in 2 subject and i tried to contact the byjus customer center for consulting and return their service. After lots of calls they told me you that you don't deposit money in account. And they were telling we will not cancel that service. After a month i shift my child to another coaching classes for further study. And still now they were not responding.. The problem is there.. I called capital float it is loan company where loan is issued from here.. Becoz it took by loan.. And i paid amount 2 or 3 months after that i stop it by these reason.. I want to tell you that.. U take your tablet and service everything.. I will not payable to more amount becoz i dont have that much amount to pay.. The problem is not resolve it now

Nov 23, 2018

Complaint marked as Resolved

byjus understand my problem and promised me to get this matter straightened. they resolve my complaint.

BYJU's customer support has been notified about the posted complaint.

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I would like to inform you that representative of byju company. He came to my home for free education counselling according toi news paper. But the representative sanctioned the loan from capital float and took cash 3000/- rupees. As like he is sell representative not counseller. Capital float also deducted 4444/- rupees on 22/06/2018 while byju closed my facility 11/02/18
Please sir cancel my loan and refund amount.

Nov 23, 2018

Complaint marked as Resolved

the team has resolved the complaint.

BYJU's customer support has been notified about the posted complaint.

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I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Nov 23, 2018

Complaint marked as Resolved

the cx care team contacted and assured that the correct product would reach us soon.

BYJU's customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500038

Website: byjus and capital float

Capital float loan id 725113, byjus order number #[protected], we returned byjus content but capital float emi not yet stopped i requested many times, byjus cx service very pathetic, they said 15days observation period, in time i informed to byjus, they said cancelled but i got msgs from capital float my husband is scrolling on me, daily fighting in house, please understand situation do needful, on high priority basis

BYJU's customer support has been notified about the posted complaint.

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