BYJU's Complaints & Reviews

The tab provided by byjus is not working properly. The video gets stopped abruptly which breaks the flow of study. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap.

Therefore, i request you to kindly solve my problem as soon as possible.

I have ordered for the tab and its been more than 15 days but it has not yet delivered. This is highly unprofessional, if you are saying that the tab would reach me within a week then it has to reach me within a week. I have been calling the poc but they keep on stalling me. What is this apology and saying it will reach me soon. Have you guys even dispatched it?

Byju's should change their logistic partner as the current one does not know how to behave with a customer or even a normal person. The courier guy who came to deliver the tab i had ordered does not know to talk properly, also he was giving us the lecherous eyes. This was highly inappropriate behavior shown by him and byju's should take proper action towards it. I am not saying they are at fault here but they should know who they are working with; who can create a bad name for them also.

Dear sir/madam,
i have sent so many mails regarding to cancel of my son j yomesh rao's admission, order no.[protected] in byju's. Mails dated 16.09.2018, 17.09.2018, 25.09.2018, 04.10.2018, 12.10.2018, 15.11.2018, 19.11.2018, 23.11.2018. Despite of so many reminders, my loan was not cancelled and my money for rs.5000/- was also not refunded till date. I am getting phone regular from financial institute (capital float) from where bujus was set loan. Due to this my cibil is also being bad.

I have sent mails to [protected]@byjus.Com, [protected]@byjus.Com, juhi.[protected]@byjus.Com, harshit.[protected]@byjus.Com.

I have mentioned my problem in mail for cancellation that i am facing huge burden of deduction and i am not able to pay single paise to any other deduction.

Despite of this, my loan was not cancelled and my rs.5000/- was not refunded till date.

Byjus and their sales person, jishnesh mishra was promised that if i sent cancellation mail within 15 days of received product, they will make arrangement of cancellation and refund immediately.

I have sent mail within 15 days 2 to 3 mails for cancellation and refund.

But 3 months completed, byjus was not done any thing for loan cancellation and refund y money.

So many reminders, but my loan was not cancelled till date & also my money was not refunded to my a/c [protected] till date.

Please do the necessary action against byjus and arrange to cancel loan was set by byjus and also arrange to refund rs. 5000/- to my account at the earliest.

Yours faithfully,
j shriniwas rao,
father of j yomesh rao, ,
mob. No. [protected]

I have been having issues with the tablet, about 10 days back. I stay in Allahabad, UP, and I was given the solution to send the tablet back to Bangalore, get it repaired and then it would be sent Allahabad. The whole ordeal would take about 15 days, which I could not afford to waste. After a lot of arguments the representatives agreed to send demo tablet to me which my tablet gets repaired. It has been more than 8 days since the the office got the tablet, and yet there has been no intimation on the company's side regarding the status. Only when I would pester them to send the tablet to me, they would start resolving my issue. I have also been trying to get a mentor since March. But to no avail. It is tiring and irritating to keep on calling the the customer care again and again to help me solve my issues.

I have taken tab for my son for trial period of 15 days and returned the same in due course of time and they have accepted that the tab has been received but it has been over 12 days since the tab was received by them but they have not cancelled my bajaj finance loan for which i am repeatedly getting calls. I also sending them the mails but they keep on saying that the same will be done in 4 to 5 days.

I have purchased byjus app for my 2 kids one is for 10th std & another for 6th std. (For 3 years & 7 years respectively) on 30 june 18.
During initial discussion it was claimed that the app & the byjus team will take care of my children like tuitions (Byjus app will replace tutions)
When i saw cource material received was not cmplete for 10 th std. I complained & received new sd card after 2 month again with incomplete syllubus for maha. State board course.
Till then my 10th std son was not mentored & followed up for his studies. When i asked to mentor who is assigned to my younger son she said she is not aware of the registration for my elder son (10 std)
Looking at the ignorance & not caring the consumers satisfaction from byjus team,
Now i am asking for migration of my subscription from 3 years & 6 years respectively to 1 year & refund my money.

Dear Concern,
Kindly cancel the order and cancel Capital Float Loan.i do not require it anymore and have asked for cancellation. kindly take the materails and tab as well.

it has been more than 15 days has been passed still I have not received cancellation of loan from Capital Float, So kindly refund the loan to Capital Float immediately
With Regards,

Im very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all o[censored]s will really be benifitted.
If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.

I have been following byjus team for refund since last 2 weeks but i have not heard from the team till date. Each time i call i get consoled by the team stating i shall receive a call back but till date i have received none. The product is already given back and as per the process the amount should have been reflecting in my a/c but still i am here waiting for the call back from the concerned team. Please understand calling back does not serve my purpose but refund do.

Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

I want Byju's to take the tab back and the material too. I paid for Maharashtra Board, instead of that they have sent CBSE board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

Had purchased byjus product on 17th nov, 2018. Which was taken on bajaj finance. Also cancelled the product on next day, without receiving product or even before the product was ordered.

When checked with bajaj finance for cancellation of my emi which was unknowingly scheduled as 2nd december, 2018, they are asking for cancellation letter from byjus.

When talked with byjus team they says it will take 7-8 working days, which might well pass my emi deduction period which is scheduled on 2nd december, 2018. I dont want my emi deduction to happen.

Only way out i can see is to ask my bank to dishonour the payment, if byjus team doesnt provide me timely product cancellation letter. I have been requesting them every day but there is very little heed to this. If i dshonour the payment it will effect by cibil score. Please can i request yet again to provide me with product cancellation letter.

Recently i have taken the gmat course 23 months back after a long conversation with the correspondent of byjus. They have approved my appeal for submitting the money in emi.. That is very good for them.. But unfortunately they for the sack of business gave me false assurance that i can get avail of one mentor for checking my performance and doubt clearing in addition with tab classes and webinar classes.. But today a call came from a lady representative that for that facility i need to pay more fees as it was not part of that course. Completely shocked by this unprofessional behaviour.. Even she told me that i am misunderstood earlier though i am no deaf and dumb person... I convey my deep concern over this type o[censored]nprofessional approach of byju...

I bought a byjus tab as they assured me to arrange a return of i am not satisfied. I have been calling customer care since a week but in vain and didn't got satisfactory response. It is a way of attracting customers and fetching more and more money from them and cheating them. They are only working to earn money not out provide education. It is only a way of earning money

As part of the course i am supposed to receive a log in id credentials for current affairs. I have called them more than 20 times. They keep on telling me it will be resolved in 24 hours. But till date i didn't get my log in credentials. Now a days when i call and tell my details immediately they cut the call. I have sent 5-6 emails to their customer care. But they didn't reply. They have worst customer care team. They took the money and cheated me. I am planning to register a complaint with consumer court.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.