BYJU's Complaints & Reviews

Inspite of my several correspondence since sept'18, nothing is happening till date. My all emails regarding the complaints automatically marked as resolved. Actually the matter is still hang on i have already given my bank details for transfer my refund money. But no one willing to resolve my issues. My so called mentor also asked 24 hour time & vanished.

I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

Byjus sales person name ashik ashok had visited us and introduced the byjus app.

We had a demo of the product for my son richard vinod in 4th. Std.
Using the product we found it is not helpful, hence we had raised cancellation.

Now the situation is byjus is not allowing us to progress with cancellation and not even letting us to know the process.
They are calling everyday to fund in byjus app.
If we go by this logic not sure to trust such organization.

I am looking for help to come out of from this trap.
Tnl[protected]
Richard vinod
Thrissur, kerala
Ph.[protected]

I was purchased the product 05 days back till date mentor or sales person will not contact for us. This product is not a useful for my kid. They do not give us demo of this product that's why we are not take this product. I send the mail for byjus support team for refunding the amount. Now i don't want above product. Please cancel the application and refund the amount. I want my money back as soon as possible. Please look in to the matter and do the needful

I am Rajya Lakshmi Devi, Mother of Srivyshnavi Rapaka. (Mobile Number: [protected]) . I purchased your product, ‘Online Learning app’on 11/10/2018, for my IX std. studying kid. At the time of purchase, your team assured me that, if am not interested in the product, I can cancel my sale within 15 days of time by calling / informing to your team. I can cancel my sale by calling to any of your Byju’s team member.

After my purchase of the product, Ms. Ahmadi called me and told me that she is the ‘Mentor’ and she is single point of contact between Byju’s and me. I intimated her, I am not interested in this product and cancel the sale.

On the 03/11/2018 one of your Byju’s team member called me and informed me that the trail period is over, so he is confirming the sale. I was shocked and I explained him that I was cancelled my sale on day 1 only. But he said as per record, nothing is mentioned about the cancellation of the sale. With the help of one of my relative, cancellation request has raised on 04 November 2018. But your people saying that, the request has raised on 04 November 2018, i.e., after 15 days of the sale, cancellation is not possible.

I raised a ticket, vide ticket number : 1003969 on 05 Nov 2018 & 1012900 on 12 Nov 2018 seeking the help of higher management to resolve my issue. But the relevant call is answered by ‘Mentor Team’. My single point of contact, Ms. Ahmadi madam answering my call and she is accepting I informed her about the cancellation with in the trail period.But she didn’t raised a cancellation request. I requested her to connect the call to some higher authorities or to cancellation department. But she is refusing and disconnecting the call. I didn’t receive any written communication from ‘Cancellation’ team till now. And they are not informing me the status of the ‘Tickets’ raised by me.


As I informed to cancel the purchase of the product to my single point of contact much earlier to this assigned cancellation period, Please cancel the sale.

I am after your Byju’s team for last 10-15 days for the cancellation of my purchase. Please do the formalities at the earliest and relieve me from mental strain.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months. Exams are due in 2 months & they are sitting relaxed as if they have no responsibility. This company is a cheat.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I got the product and within two days i requested for return and they accepted my request and i sent all items what i received and they received it after 6 days. I paid rs.20, 000/- through bajaj finance with their emi option but they have not refunded the money as of now. They are saying technical issues blah blah. I have called number times everyday but there is no progress. How many days it could take to cancel an emi? Its been more than 25 days. Totally fraud one

I have applied for the study kit by remitting rs.3000/-. Since the product was not worthy I decided to return and applied for refund.I submitted the cancellation request on the 17th day of purchase because the other two days were leave, the cancellation team are not willing to accept my request beacause of the lapse of that two days.I am the only earning member since my husband passed away 5 years back. My son is studying in 12th class and this product is really a loss.We bought it only as a sample and the person who introduced the product said it is very easy to cancel and refund.It was not at all beneficial for him for the kvpy exam.I am really tensed because the remaining amount will be deducted from my account as emi.urgently resolve my issue

I bought a byjus tab as they assured me to arrange a return of i am not satisfied. I have been calling customer care since a week but in vain and didn't got satisfactory response. It is a way of attracting customers and fetching more and more money from them and cheating them. They are only working to earn money not out provide education. It is only a way of earning money

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

Dear sir/maaam
I received a call from byju’s regarding the confirmation of interview for the post of business development associate. I also got the additional information that interview will be held in my city. It was told that the venue and time of interview shall be sent to ur email. But i haven’t received any mails. Please do check into my doubt as i’m hoping for the best.

Thanking you

I was purchased the product 15 days back (dtd 25 oct 18), and one product having issue to open the same. which is not rectify till 27 oct 18, and another is also having some issue. the customer helpline no. provided to me was not ok. it go through IVR OPTION WHICH ARE NOT PROPER. so that I could not connect to mentor of byjus till date. but on today 15/11/2018 I contacted to cancel the order, they say you have inform me after 15 days. while it is not working 5 - 10 days properly. I send the mail for byjus support team for refunding the amount but one of the person Harshit Dwivedi. contact but she told refund is not possible because already 15 days is over but i don't want to go to pay emi. Now i don't want above product because no body will responding. They are cheater. Please cancelled the application and refund the amount.

My parents bought a course for 16, 000 bucks for me. Placed the order on april 20th. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

One of the counselors came to my house for a session and after the session i told him that i don't want to buy then he started forcing me to buy the plan. He took my details and asked me to give the otp. He said he is not registered the order but only filling in the details but he registered and turned the plan on emi. Cheaters! Byju is teaching them how to do fraud.

I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

Sorry to write this, but the byjus organization is pathetic, frauds and cheaters. I did enroll my daughter for classes from std 8 to 10 and gave advance of rs.2000/- in the month of june. It was communicated that delivery of tab will be done within a month. The delivery was done after more than a month with wrong tab which was not as per ssc curriculum. The delivery guy kept on telling this is a correct tab and insisted for full payment. I rejected and requested for revised one. The delivery was not made for next 1 month even after multiple calls to their customer care. When i finally made a call and sent a mail for refund, it was agreed and i was told the refund will be done in a weeks time by cheque, since i refused to share my account number for neft transfer. I called and mails again, when i did not receive refund for about a month. It was then told that they can refund only through neft and not by cheque. I shared my account number, but again the refund was not done for a month or so. When i called again, i was first told that the neft has been done as per update and i should check my account. I reverted that i already checked and no credit made in my account, the guy kept on hold for 5 minutes to revert that the refund is not done and will be done tomorrow. This is unethical and pathetic. Byju's should seriously closed their shutter down and should stop fooling people like this.

I had purchased the byjus app one month back and felt of no use to my son by which i had contacted them asking to stop the services as well as the emi being paid. I has paid the first emi which i am ready to sacrifice and even sent back the tab to them but they are not accepting the same and they they dont have a policy of cancelling this not a product we have purchased its a service which we had availed from them and dis con tuning the services how can they not allow its really not acceptable infact they are trapping little children by marketing in their schools and through the kids pressurize the parents to avail the scheme and give a tenure of 15 days but thats just not enough to understand the disadvantages of their service.

I have paid the amount of 5000 rs for gre coaching and due to some reasons i have to cancel it. I asked for a refund as it was refunded to my friends who has done the same. But they are not even ready to talk every time i call them they will tell some reason and cut the call, please help me to get my money back.

Transaction id is transaction id: byjus[protected]