BYJU's Complaints & Reviews

Please find below a background:

I had enrolled for the upsc 2019 weekend batch by making an online transfer of inr 25, 000/- against study materials and tablet on april 5, 2018 as stated by shivam singhal (Sales person). A tablet with upsc 2018 memory card was also provided as part of the course.

I started attending classes during mid april and continued for hardly one (1) month excluding leave of absence as...

Hello team,

One of your sales representative mr. M s vaishak (Senior academic counsellor) visited our house in the month of may and given the byju's tablet for the class 12th course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the year.
Or if you don't like the product, then you just let us know we will come and collect the device and...

Dear sir,
I am registered to byjus for last 20 days and now i want to opt out of this programme and want my refund. Byjus salesperson came to my house and told us that we have a trail period of 1 month and also told that we can return it upto 02nd of nov. We gave her rs.4000 but now when we inform that i don't want to continue it they stopped the communication from us. We have already requested to return it on their emails also but...

This is a mere fraud conducted by the byjus in the name of selling fraud useless tab and the learning programme in which their agent named as akash kumar, comes to our home saying that your child has been selected for a scholarship programme and is been giving discount for the course where he charged us 3000 rs and said which are refundable for 1 month and after that we can return the tab for the days of 15 days but will not be provided with...

Its been a horrible experience with this company because this company has not been refunding my money which i had paid to them... Its been almost a month that they have not refunded my money.
Every other time i call the customer care there is a different person i am talking to and i have to always describe what had happened
I need my money back or strict actions will be on the way...

Cheating by Byjus company and Saleperson.
This is regarding cheating by Byjus Mr.Rameshwar Harshit.We had demo by Rameshwar Harshit on 12th Aug 2018 in Pune.
During demo he indicated that we can use the product for trial basis for one and half month and if we like it then we can purchase. We paid Rs 3000/-cash.for the tab.Mr.Harshit misguided us and took signs on important documents and a cancelled cheque.Told these forms will...

On 13th october 2018, we were approached by some mr sandeep vendrathi from byjus (Sandeep. [protected]@byjus.com) and explained about the byju’s product and offered us a package for 5th class to 10th class and told that this offer is applicable only if we agree to sign up now and pay 7650 rs for enrolment and rest can be paid via emi installments from capfloat financial services private ltd. He also assured that this amount 7650 rs can be...

Im very much satisfied with the study which is done by byju's in there videks. They made my concepts really clear. But i want that yjus must introduce s. St in the course which inchlude history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all o[censored]s will really be benifitted.
If my request is taken in consideration...

This complaint is regarding cheating by byjus company and it’s sales person, Ms Apoorva Trapathi while selling the byjus study package on the Name of Eerav Bhardwaj - Mobile-[protected].

When Ms. Apoorva came to meet us, he told us that officially trial period for the byjus education package is for 15 days(However, we request to her it is difficult for a child or his/her parents to decide the of the product in just 15 days)...

Dear byju’s team,
This is my continued 5th reminder mail to you to collect/pickup your course material/device (7”leveno tablet) from my home.
As per your last mail (Confirmation of cancellation of course), you had confirmed to send your counsellor (Noida branch) to pick the device but as of today no one has came to collect. And non of the communi-cation/ reply has been rcvd from byju’s after my last 4-5 mails.
Kindly...

This complaint is regarding cheating by byjus company and it’s sales person, mr. Prateek sharma (Phone number: [protected]) while selling the byjus study package with invoice number byjus[protected] in the name of dhruv jha, registered phone number [protected] / [protected].

When mr. Prateek came to meet us, he told us that officially trial period for the byjus education package is for 15 days. However, it is difficult for...

Hi consumer complaints team,

I enrolled upsc course with byju's learning app in the month of september due to some reasons within cancelation duration i canceled my order and i requested for refund with byju's they are taking time but they haven't refunded till now its already a month but no response from them till now. Can you guys please help me in this regard...

Hi, i have purchased tab against order id[protected], after sale no support has been provided to my child, as there representative told me to give support and help my child in her studies.
No follow up has been taken by concerns. When i inquired and ask for cancellation the order no gentlemen reply came from there side.
I have mailed for the same several times but till date no cancellation has been processed.
Instead of...

We were forced in trying a training laptop with promise that if we didnt like we can return. But later their bda came begging and very emotional appeal that if we return it will impact his sales target and he may be fired. He told his life challenges and forced us to keep the useless tab and pay full amount.
Later we got absolutely zero support. We made all attempts to explain them problems with tab and its learning content but was...

Well, i was so impressed after watching your commercials & getting known about your methods of teaching, that i purchased immediately the course for mba-cat preparation. But, as soon as i started preparing by that tab provided by byju's, i get to know that it is nothing different from the normal teaching classes. Actually worse than that.
The following points i wanna say abt byju's
1) there was no visually animated lessons...

Dear sir,
I have written complaint lots of time, but no any single reply from byus :
That why i am interested to return this package.
They are lying from the very first day
Even i have told them to see in court, but no reply.
Please help me if anybody hellp me to take refund
Below mail in written to byus so many reminders.

Dear sir,
I want to return it back due to lots of...

As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service.
I have raised this issue a no of times but no solution is coming from them.

Its seems like they have taken my money and looted me, cheated me....

Dear sir,
I have written complaint lots of time, but no any single reply from byus :
That why i am interested to return this package.
They are lying from the very first day
Even i have told them to see in court, but no reply.
Please help me if anybody hellp me to take refund
Below mail in written to byus so many reminders.

Dear sir,
I want to return it back due to lots of...

Your sales executive has visit our home & recommended the course and asked that try the course and if you don't like the course then it can be returned within 15 days (trail period) without any additional charges. I have already paid Rs. 1000 of trail period fee which is refunded said by your executive.

As the policy matter I have called customer care for return the course within 15 days of the delivery of the product. But...

Dear all, i priya parent of lakshit raj had availed the byjus facility in the month of august, initially till the time we had take the facility's response was amazing, however once the processing was complete and we were not been informed that there is a loan going to be availed from capital float and the packet took very long time and the same was delivered to us only by end of august, after that we had issues in my child'health as he was...