BYJU's Complaints & Reviews

This complaint is regarding cheating by byjus company and it’s sales person, mr. Prateek sharma (Phone number: [protected]) while selling the byjus study package with invoice number byjus[protected] in the name of dhruv jha, registered phone number [protected] / [protected].

When mr. Prateek came to meet us, he told us that officially trial period for the byjus education package is for 15 days. However, it is difficult for a child or his/her parents to decide the usefulness of the product in just 15 days. Therefore, trial period can extend for 1 to 1.5 months and few customers have returned the product even after trying the product for 1.5 months.

Further, while registering for the trial period of the services, i had clearly communicated to mr. Prateek sharma that if we decide to purchase byjus services, i will make complete and one time payment of rs. 53000 by cheque and no automatic deduction of emi should be done from my bank account. After speaking to another executive of byjus, mr. Prateek agreed to the same and asked for a cancelled cheque just for completion of the registration of study package.

After necessary procedures, we started a trial period on 21st of july 2018 when lenovo tablet was delivered to our residence.

In spite of the above communication, we did not receive any prior notification from byjus regarding end of trial period and debit of emi from the account. On 3rd of september 2018, i received a message from bank that rs.5, 888.90 has been debited from my bank account.

In view of above cheating and loss of trust i have been sending mails to byjus team to cancel the study package, pick up the lenovo tablet delivered on 21st of july 2018 and refund rs. 5, 888.90 that was illegally debited as first emi, contrary to the agreement.

Dates on which mails are sent to byjus team for cancellation are as follows:

1. 1st mail sent on 4th of september 2018
2. 2nd mail send on 15th of september 2018
3. 3rd mail sent on 2nd of october 2018
4. 4th mail sent on 13th of october 2018

However, till date i. E. 13th of october 2018 neither anyone from byjus team has come to pick up the said lenovo tablet nor i have received the refund of rs. 5, 888.90.

Rather, byjus team has been continuously harassing me by repeated calls and messages regarding payment of the emi, to the extent that today on 13th of october mr. Surender sharma from capital float finance company even came to my residence to collect the emi of rs. 5, 904.59.

Further, for your kind information there are numerous people who are complaining regarding byjus, as visible in the below url.

1. https://www.complaintlists.com/tag/think-learn-byjus/
2. https://www.econsumercourt.com/fraud-complaint/cheating-by-byjus-representative_...⇄
3. http://www.consumersathi.com/complaint/cheating-by-byjus-despite-finalizing-emi-...⇄
4. https://www.consumercomplaints.in/think-learn-byjus-cheating-and-fake-promising-...⇄
5. https://www.consumercomplaints.in/byjus-classes-byjus-classes-cheating-c902385
6. https://www.complaintboard.in/complaints-reviews/byju-039-s-classes-l266365.html

Request you to kindly take necessary action at the earliest.

Regards
Puneet jha
Ph: [protected]

Hi consumer complaints team,

I enrolled upsc course with byju's learning app in the month of september due to some reasons within cancelation duration i canceled my order and i requested for refund with byju's they are taking time but they haven't refunded till now its already a month but no response from them till now. Can you guys please help me in this regard

Hi, i have purchased tab against order id[protected], after sale no support has been provided to my child, as there representative told me to give support and help my child in her studies.
No follow up has been taken by concerns. When i inquired and ask for cancellation the order no gentlemen reply came from there side.
I have mailed for the same several times but till date no cancellation has been processed.
Instead of doing cancellation we have received several phone calls from them but till date no resolution provided.
No steps has been taken from your side, not you have updated me what action you are taking. This is totally misguidance and negligence being done by you.
Also i found absence of customer support and satisfaction.
Kindly resolve it till monday eod on top priority.
Now i am being suffering from mentally tension.
Harassment done by byjus, my experience is pathetic

We were forced in trying a training laptop with promise that if we didnt like we can return. But later their bda came begging and very emotional appeal that if we return it will impact his sales target and he may be fired. He told his life challenges and forced us to keep the useless tab and pay full amount.
Later we got absolutely zero support. We made all attempts to explain them problems with tab and its learning content but was not helpful at all.

Well, i was so impressed after watching your commercials & getting known about your methods of teaching, that i purchased immediately the course for mba-cat preparation. But, as soon as i started preparing by that tab provided by byju's, i get to know that it is nothing different from the normal teaching classes. Actually worse than that.
The following points i wanna say abt byju's
1) there was no visually animated lessons given as it shown in the commercial.
2) the video lectures recorded in the tab was 5-6 years old.
3) the helpline system, which i was told that will respond in next 24 hrs after contacting them, hasn't contacted me even after more than 7 days.
4) the marketing expert who contacted me & convinced me to go for byju's, after contacting him several times & complaining about few things, told me that he no more works at that place. (And didn't even rectify a single problem before giving this excuse.)
5) now, just a month remaining for my exam & the mentors are becoming more & more irresponsive.
Byju's, i think if you would've spent even one third of what you spend on marketing, on your services, it would've been a pleasant experience learning from your coaching.
I would suggest everyone who are planning to go for byju's, please don't

Dear sir,
I have written complaint lots of time, but no any single reply from byus :
That why i am interested to return this package.
They are lying from the very first day
Even i have told them to see in court, but no reply.
Please help me if anybody hellp me to take refund
Below mail in written to byus so many reminders.

Dear sir,
I want to return it back due to lots of problems with your company :
1) why your executive promised 30000 price for tablet.
2) specification as offer from company is different from your executive.

3) your executive told us to use your package for 1 month as trial (15 days before receiving your package and 15 days after that, but your company said only for 15 days).

4) executive not pickup the phone.

5) executive told me byjus branches already opened in abroad or worldwide.

6) executive yajun chopra and ankush baboria told me i[censored] returned this package at mohali office without any question but its totally fake. No one receive the package.

Finally i have decided to return your package, i request you to please process my request as early as possible.

Waiting for your reply.

Regards
Mandeep kaur
Mother if
Yuvraj
Regd mobike no. [protected]

As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service.
I have raised this issue a no of times but no solution is coming from them.

Its seems like they have taken my money and looted me, cheated me.

Dear sir,
I have written complaint lots of time, but no any single reply from byus :
That why i am interested to return this package.
They are lying from the very first day
Even i have told them to see in court, but no reply.
Please help me if anybody hellp me to take refund
Below mail in written to byus so many reminders.

Dear sir,
I want to return it back due to lots of problems with your company :
1) why your executive send it to us without any request or need.
2) specification as offer from company is different from your executive.

3) your executive told us to use your package for 1 month as trial (15 days before receiving your package and 15 days after that, but your company said only for 15 days).

4) executive said it takes time to deliver your package maximum 15 days, but i received it after 20 days.

5) you have send package of class xth also without any request and offer.

Finally i have decided to return your package, i request you to please process my request as early as possible.

Waiting for your reply.

Regards
Sunil kumar
Raghav (Student name)
[protected]
Lt[protected]Number shown back of tablet)

Your sales executive has visit our home & recommended the course and asked that try the course and if you don't like the course then it can be returned within 15 days (trail period) without any additional charges. I have already paid Rs. 1000 of trail period fee which is refunded said by your executive.

As the policy matter I have called customer care for return the course within 15 days of the delivery of the product. But no action has been taken then again i called back then C.C executive told me our manager will call u back on the same day i got a call from manager but she not done a needful help. Again i e-mailed to C.C mailed ID for return the course then again i got a call from same manager and she presure me to purchase this course.

Till date there is no action taken on it.

Please Cancel the order and refund my money.

Dear all, i priya parent of lakshit raj had availed the byjus facility in the month of august, initially till the time we had take the facility's response was amazing, however once the processing was complete and we were not been informed that there is a loan going to be availed from capital float and the packet took very long time and the same was delivered to us only by end of august, after that we had issues in my child'health as he was affected by a eye disease and was strictly told not to use electronic devices for certain period of time, post which i was continuously calling to cancel - medha rani, rounak who had initially was helping us outfollowing with us, on 15th sep i had put in a what's app msg to both for cancellations but no one responded, post which i had to reach the mentor helpline number to cancel and got to know from mentor that we need to cancel within 15 days, and the same was not told to us by - medha rani, and i am getting messages from capital float for cancelling the same, however we had also been told that at any point of time we can cancel the facility's and the money will be refunded to us, however that unprofessional - medha rani is left the job and mentor within r is completely assuring us that he will respond in 2days time, whenever we call as he is waiting from sales team confirmation, the way it's going ridiculous, i request you to cancel and refund my money as the same is towards for non usage of facility for my son. Pls call me on [protected], i want the facility's of byjus to be cancelled, money deposited to be refunded and ecs to be cancelled, and should not affect any of my cibil score.

I had submitted rs. 1000 for tablet program on 3rd september due to some reasons i was not interested and asked for refund to your representative. But i didn't received the refund yet.
Please refund it as soon as possible.

Employee id who had not responded positively yet: 21817533

Transaction id : please refer attachment of mail and bill given to me

Sales representative has recommended the course with verbal commitment to us that we can try the course and if we did not like then it can be returned without any additional charges and we will not even single question on the same.

As per the company policy I have sent a cancellation email within 15 days of the delivery of the product. I have sent multiple email as reminder of the same.
Till date there is no action taken on it.

There is 50, 0000 rupee loan on my name from Bajaj Finserv, first EMI of 4284 has been deducted from account.Being a salaried person it is becoming difficult for me to manage monthly expense due to this EMI.

Please Cancel the order and refund my money.

Sanjeev Kumar
my contact: [protected]

I have paid the down payment of 15, 000 against my order and i was told it will be delivered within 7 days but after waiting for 21 days they did not deliver it to me. After calling customer service and writing mails to them, there representatives only asked about the order and reason for cancellations but till date my order has not been cancelled yet. They just make fool of people in the name of education. I am deeply harassed by their actions. The only mistake i did is to purchase it through their counsellor.

My order no:[protected]
Transaction id: byjus[protected] (10 k)
Transaction id: byjus[protected] (5 k)

Please cancel that loan taken on my and my wife's name immediately. I am getting messages from capital float. but we were not given any permission for byjus and capital float .if the loan taken by you on my and my wife's name is not cancelled with immediate effectI will be forced to file an first against byjus. A byjus representativeMr raghav Sharma have collected our important information like adhar card and pan card for verification. he said that this information is only for verification not for other use.He used these information for getting loan .I m very disappointed.

The course is not like that the client said to me.
I have paid amount of rupees 5200. I have get tablet before 10 days so kindly cancel my order. First they said me that in 52000 they will guide you till you get qualify for ias exam and now they are saying it's only for one year. And after one year you have to pay half amount to continue the course. If byju's did not cancel my order i will not pay next amount.

I have applied for cancellation of byju's order [protected] which pran no.[protected].

The said product amount has paid through bajaj finance emi card.

Order has placed on 03.09.2018 and cancellation request mail has sent on same date but till now refund not yet received.

I received a mail from byjus regarding loan cancellation that they coordinating with the loan providers (I. E bajaj finance) and will update me once it gets cancelled. I don't know when the loan will be cancelled & update me because my loan emi will start from 06.10.2018.

I am speechless that how such a big organization could ignore such a big matter.

Byju’s fraud
My son registered in byjus app and have seen some videos apparently. Next day my wife received a call asking time for counselling and fixed an appointment today that is 30/09/2018 sunday. We being gentleman allowed him for 4 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of byjus. We agreed. He asked my adhaar card no. And pan card details, so i gave. Later on we had suspicion regarding his personality when he asked me to share an otp of the bank account. And total money i need to pay is ₹66500/- excluding 10” lenevo tab which will cost around ₹17000 online but they are offering for ₹12500/- but will be delivered later after payment of 20% now. He insist me to pay 10% advance of total money. I have not paid a single penny. When we searched on google, social networking site this is total a fraud come to light. So guys beware of your hard earned money. Do not be duped by such people visiting your house.
Wajid afzal
Thanks

Please cancel that loan taken on my name immediately... I am still getting messages from capital float saying that i am due them the next emi which i don't want tham to snatch. I have huge financial problems and am a single parent struggling to look after 3 college going children.

Please take immediate action and cancel the loan.

Also please come and take back the tab which byju's have sent. It's packed and not been touched since long waiting for you to come and take it back.

Regards

Rebecca d'souza

Hi, I have taken byjus course against Order ID[protected].
After watching I analysed that my child not able to found helpfull in her studies.
Kindly apply policy for canel & refund ASAP,
As after reading and understanding my child was unable to find helpful this in her studies.
Therefore you are requested to kindly cancel it and take back your product.
I am waiting for your needful response.

The counsellor had mentioned that we could cancel the product if we are not satisfied within a period of. 30 days. When we got back after 30 days they are rejecting it as according to their rule the time period is 15 days. We got cheated by the counsellor. Now even he is not agreeing to what he spoke. We would not like to proceed with the product as its not useful to us. Kindly hel