BYJU's Complaints & Reviews

Hello team,

My name is avinash singh. I placed an order with byjus on 15th aug 2019. It was already delayed delivery. The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted....

2nd Sept 18 we had meeting with Bjyus Sales person who has given a confirmation about cancellation policy available until 15 days from the receipt of product.

6th Sept 18 we have received the product. After using the product we found that it is not that useful as compared to the presentation given to us.

10th Sept 18 we have raised cancellation. till today I have exchanged more than 10 mail to know about further...

I was trying to place an order for the product online. Finally after some time i realized the amount got deducted from my bank a/c but when i tried to track the shipment i was informed that the transaction got cancelled and the amount is not with byjus. I tried multiple followups but yet of no use.

Team please help me and resolve the issue at the earliest.

The transaction is of about 37k.
I am too annoyed...

I just received the Byjus product. Though I received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic...

Date: 29th july 2018
Name: arjun sing (Employee id:[protected]

Customer name - surendar
Registration number - - [protected]

Payment done though paytm - 2000/- & payu - 3000/-
Not received my product till this date nor refunded my money back.

Raised complaint from 16th august to till date, but no action taken till now, taken all necessary data but no response from 1 month.br...

Hi
I have done payment for cat course and its been 20 days that i didnt get any response from byjus team. Before the payment they called me many times and promissed me that i will get tab within 2 days.
In 2017 i have taken gmat course and then also tge case was the same. Tab had reached hyderabad office and when we call the person through whom i have done the payment says we didnt get the tab. They even wont check before answering...

I subscribed for the byjus admission consulting services (Rs 60000, order with byjus [no.[protected]]) 10th july 2018, 20:16:22, for gmat by paying an initial amount of rs 20000 to the organisation and was seriously misguided by the byjus sales representative siddhant maurya on the installments scheme offered by byjus in tie up with a third party which resulted in me neither being offered the service from byjus nor getting my refund. Although...

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment...

Mr pranav shah consullor with byju's offered the kit for pcmb for 11th and 12th science hsc board on 25 aug18 but when the kit was delivered it had only pcb and no math. Have made several call and complain but only tall claims that they will replace it with new sd card but till date nothing has been done. Even mr naval agarwal sr manager promised to do the replacement but has not done till date. They have been cheating people of their hard...

Hello,
I wanted to take a course for my son for the class 4. So we called Byju's and executive came to our home and started explaining about Byjus.
We were satisfied with the explanation and wanted to buy for it. But she offered a way to get to know all the things for class 4 to class 10 and she said she will not take any money for 15 days, and if we dont like it we can cancel it and retain only class 4. So I took it, I gave...

I have applied for cancellation of my first order of rs 37500/-, and it was also mailed on 28.8.18 by mr. Govind kumar panigrahi, whos is working for byju at bhubaneswar who has placed my order, through bajaj finsev, but it is not cancelled yet and emi for the said amount, is about to deducted by the bajaj finseve. Please send cancellation to bajaj finseve, as i have already received another order of rs 2500/- for sd card only.
br...

As discussed a while ago here I am attaching the conversation with your representative Rajat Khandelwal regarding your product cancellation.

Request you to look into highest priority and start refund and material pickup process as Rajat is not responding my call since then.My wife Honey Khanna also tried so many times to reach him but he didn't pick the phone.
This recording is of 31st July 18 and last one is of 2nd...

Hi,
We have opted a online course of BYJUS. We bought this course by paying 9000/- Rs advance and 36000/- were the EMI which we have to pay monthly (4000 Rs) till 9 months.As per them that they will refund the amount if you do not find the course suitable with in 15 days.They have also provided us the Lenovo Tab for the course.We called them and told that we are not happy with the course and we want to cancel this assignment. We sent...

I have submitted a cancellation request for the product as suggested by the counselor who visited to my home,
With in 30 days
When i talk to the support team they are saying it should be done in 15 days.

Now i am at no ware and the counselor is not responding..

I also tried if they can settle the account with some deductions for that also they denying.

My main problem is ecs is...

I have submitted 10000inr for upsc tablet course worth rupees 52500. My counsellor is vasundra prasad gopaliya and she did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the amount. Please help me regarding this inconvenience.
Thanking you
Aarzoo mirza
[protected]
[protected]@gmail.com...

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we...

The undersigned is extremely disappointed & upset with your counselor anurag mishra – mumbai who seemed to be a fraudster whose only job seems to be compelling and taking undue advantage of customer’s weakness. Kindly refer so#[protected]
He gave us numerous calls and finally convinced us to see him along with my 2 kids. He gave us improper information about the product, took my signature and left abruptly. Despite informing him...

I took byju's last year for my child, it's a 4 year package. We fried it for a year but i did not see any improvement in my child's understanding of math.
I called the mentor few times for help regarding some math sums, they said they will have him call me back and the call never came. My daughter had her exam the next day and byjus could not help me.
I raised a cancellation request more than 20 days ago, but no one called...

Not at all satisfied with byjus, so far they have not even submitted the original invoice to customer. All sales folks doing wrong promises, not worth for money at all. I told them to cancel my service, which is pending for months together, not even they are bothered to take a attendance in class to monitor whether kids are attending the class regularly or not...
Worst service i never seen so far that too in the name of institute.br...

In my apartment at chennai, byju's conducted a promotional activity and my son was asked to write a test.
After that their educational consultant mr. Deepak ss (Contact number in the business card: [protected] and the call received on 12th august from [protected].) asked my wife to enroll my son for their classes.
He called me through my mobile number [protected] and asked about my decision to enroll my son to their classes on...