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BYJU's Complaints & Reviews

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Updated: Feb 5, 2025
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BYJU's reviews & complaints page 200

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M
manujasarma
from Bengaluru, Karnataka
Sep 25, 2018
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wrong product delivered.

Address: 560068
Website: Byjus

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive rajesh mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. br...
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akansha23234
from Chennai, Tamil Nadu
Sep 25, 2018
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cancellation and refunding of amount

Address: 560068
Website: Byjus

I sent a the mail to byjus support team to cancel the product and refund the amount but i was informed by one of their representative that the neither cancellation not refund is possible as 15 days return policy is over. But previously i was informed that the return policy is suppose to be 20 days. I cannot just take a loss of 26 k just for being by 1 day. This is not at all professional and not ethical too. What kind of mind set your firm...
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Vaishnavikamat2
from Chennai, Tamil Nadu
Sep 25, 2018
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high pricing scam

Address: 560068
Website: Byju's the learning app.

Our email is for the byju's team,

Yesterday i had a meeting with your personnel at my place. The demo meeting was all nice and we liked the product too. But real issue is pricing part. For class 7th and 8th i have been asked for 31 k which is too high for a middle class family which has ultimately understood that entire business model is fake and more of money making machine than assistance.
The product is worth but...
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S
Shiji Dominic
from Ernakulam, Kerala
Sep 25, 2018
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to cancel byju's learning app in demo period and refund

Address: 683112

Sir, was purchased the product before 7 days and no person will not contact us and support, i send the mail for cancellation. At cancellation [protected]@bijus.com.
But no reply to me, i also contract [protected], [protected], [protected], no response. I want cancel bijus leapp in demo period and refund to me. Consiler not say after 15 days auto emi stat in bank
. That's why they are cheated me. Bijus402961
Shirona shiji. Awb[protected]...
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Amd007
from Mumbai, Maharashtra
Sep 24, 2018
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excess emi deductions despite discussion and agreement with byjus representatives

Address: Bangalore, Karnataka, 560096

I have subscribed to their package wherein the emi rs 6750/month x12 months was agreed between me and byjus. However the 1st month rs 27000 was deducted upon enquiry they told me that the total loan of 81000 would be cleared in 3 months as against the agreed 12 months. I am not at all in a position to pay such a huge emi that too without my consent....
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anand Tapikar
from Chennai, Tamil Nadu
Sep 24, 2018
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byju learning tablet

Address: 560066
Website: byjus.com

One of byju's executive has visited our home on 18th aug 2018. His name was abhishek kumar singh.

Initially he was very polite and offered us money back withing 15 days if we don't like the course. But when i made the payment of 5000/- through online link (Sent by karthik reddy from byju) he asked me to provide my finger print on the device he was carrying. I decline to do that as it is not safe. Though i provided him my pan...
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Kiran3662
from Chennai, Tamil Nadu
Sep 23, 2018
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cat physical book not received

Address: 560068
Website: Byju's

I signed for cat tablet course 12 days back. I only received tablets but however physical course material is still not delivered.

I have not received the books till date despite payment. Your education counselor mr. Aditya, has no knowledge of whereabouts and has been speaking all random stuff to me, wasting my time.
We have already waited long and now frustrated. Help us out at earliest....
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Anamika458
from Bengaluru, Karnataka
Sep 23, 2018
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money charged but videos still not working . scammers!

Address: 560068
Website: Amount deduction

Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have...
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Karashmi23
from Bengaluru, Karnataka
Sep 23, 2018
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hardware/software issue in the product. (cheated)

Address: 560068
Website: Byju's- The learning App

Sir/madam,

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this...
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Malli289
from Bengaluru, Karnataka
Sep 23, 2018
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cancellation of bajaj finance loan/fraud

Address: 560068
Website: Byjus

I feel cheated. A employee from byjus came for the product demo. The product seemed to be nice and my son was interested so the enrollment for class 7 was done. The amount quoted for the product by the counselor was 18 k for which i agreed. I asked the counselor to come back in 2 days for rest of the process. But to my surprise on 20th sept i got notification stating 4k has been debited as emi from my bajaj card. Since then i have been calling...
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rebecca16
from Bengaluru, Karnataka
Sep 21, 2018
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petition plea for cancellation of unauthorized loan

Dear sir/madam,

I, mrs rebecca d'souza, hereby beg for immediate cancellation o[censored]nauthorized loan by byju's from capital float on my name towards unwanted byju's coaching for my son jeremie d'souza.

I have never agreed for a full term coaching and have never consented for the loan from capital float as i am a single parent struggling with finance for the upkeep of my 3 college going children. My problems were...
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Marama
from Chennai, Tamil Nadu
Sep 20, 2018
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misbehavior of the delivery partner (harassment)

Address: 560068
Website: Harassment issue

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change...
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Vipul00
from Chennai, Tamil Nadu
Sep 20, 2018
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refund delayed issue

Address: 560068
Website: Byjus

I have been following byjus team for refund since last 2 weeks but i have not heard from the team till date. Each time i call i get consoled by the team stating i shall receive a call back but till date i have received none. The product is already given back and as per the process the amount should have been reflecting in my a/c but still i am here waiting for the call back from the concerned team. Please understand calling back does not...
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Avi2323
from Nadapuram, Kerala
Sep 19, 2018
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late delivery and damaged product

Address: 560068
Website: Damaged product.

Hello team,

My name is avinash singh. I placed an order with byjus on 15th aug 2019. It was already delayed delivery. The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted....
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maheshbladdha
Sep 19, 2018
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not happy with services / lost of trust

Address: 411017

2nd Sept 18 we had meeting with Bjyus Sales person who has given a confirmation about cancellation policy available until 15 days from the receipt of product.

6th Sept 18 we have received the product. After using the product we found that it is not that useful as compared to the presentation given to us.

10th Sept 18 we have raised cancellation. till today I have exchanged more than 10 mail to know about further...
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ravi552
from Chennai, Tamil Nadu
Sep 18, 2018
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amount deduction from my a/c

Address: 560068
Website: Think and Learn Pvt LTD

I was trying to place an order for the product online. Finally after some time i realized the amount got deducted from my bank a/c but when i tried to track the shipment i was informed that the transaction got cancelled and the amount is not with byjus. I tried multiple followups but yet of no use.

Team please help me and resolve the issue at the earliest.

The transaction is of about 37k.
I am too annoyed...
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Amit 2322
from Bengaluru, Karnataka
Sep 18, 2018
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packaging issue

Address: 560068
Website: Think & Learn / Byju's Customer Care

I just received the Byjus product. Though I received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic...
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sai2016
from Hyderabad, Telangana
Sep 18, 2018
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payment not received

Address: Hyderabad, Telangana, 500010

Date: 29th july 2018
Name: arjun sing (Employee id:[protected]

Customer name - surendar
Registration number - - [protected]

Payment done though paytm - 2000/- & payu - 3000/-
Not received my product till this date nor refunded my money back.

Raised complaint from 16th august to till date, but no action taken till now, taken all necessary data but no response from 1 month.br...
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Aisu5
from Nellore, Andhra Pradesh
Sep 12, 2018
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not getting any response regarding cat tablet after even after 20 days of payment

Hi
I have done payment for cat course and its been 20 days that i didnt get any response from byjus team. Before the payment they called me many times and promissed me that i will get tab within 2 days.
In 2017 i have taken gmat course and then also tge case was the same. Tab had reached hyderabad office and when we call the person through whom i have done the payment says we didnt get the tab. They even wont check before answering...
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I subscribed for the byjus admission consulting services (Rs 60000, order with byjus [no.[protected]]) 10th july 2018, 20:16:22, for gmat by paying an initial amount of rs 20000 to the organisation and was seriously misguided by the byjus sales representative siddhant maurya on the installments scheme offered by byjus in tie up with a third party which resulted in me neither being offered the service from byjus nor getting my refund. Although...
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