BYJU's Complaints & Reviews

Byju's representative visited us on 28th oct. On pretext of some counselling and talked us into buying 6th-8th syllabus for 50, 000. He also took my adhar card, pan card and cancelled cheque details and sai rest of the payments will be made as emi from my direct account. Its 17 days and nothing received so far. Byju's kindly look into the matter and refund my money at the earliest.

I bought a byjus tab as they assured me to arrange a return of i am not satisfied. I have been calling customer care since a week but in vain and didn't got satisfactory response. It is a way of attracting customers and fetching more and more money from them and cheating them. They are only working to earn money not out provide education. It is only a way of earning money

Think and learn is fraud company. They took 20000 bucks from me and send me tablet and SD cards . After few months when one of my SD card was formated. Then they asked me to send all the SD cards they have provided me. They took that SD cards and don't send me any thing from last 1 month. I called them many times and send emails . But still I don't get any thing.

I purchased the tablet course in december 2017 by paying rs. 20, 000. They informed me that the validity or course is 1 year. But now tablet is not working and it is blocked. They also informed me that they will provide me with mentors. Till now i couldn't get proper support from them. I am totally unsatisfied with your team. Every penny has a value it sent worth as what i thought. Please refund my money.

Hi,
I purchased IAS kit with order id[protected] in the name of Subba Lakshmi. I have not received the product and also I raised for cancellation of the order. Also I have paid EMI for 2 months. For the last 15 days I have been continuously calling Byju's customer care no proper response from them. I'm really frustrated and now they're asking for 3 month EMI. When I already asked for the cancellation and refund, how can they let this happen??.

When i bought the tab course, i was told by the byjus employee if i take the emi option from capital float, they won't charge any interest on the amount; only the original price i have to pay. So i brought the tab from them using the emi option from capital float and they have charged interest on the first two installments which has been deducted from my account. I have been calling them and spoke to the poc but no help yet from them.

Hi myself deepak jadhav,
I want to cancel the product of byjus as we are not happy and requesting the team since last 3 weeks but the issue did not resolved. They have debited amount of 6875/- from my account without any confirmation on continuation of services. The representative mr sidhant who had come to our home has promised that the money will be refunded without any question asked but now he is not able to help in this regards and very smartly removing his hands from this mess. We always raised issue about the product long term reliability but very smartly they ignored and said that the mentor will call and resolve but it never resolved to our satisfaction. We feel like that we have been cheated. The byjus are cheating peoples by false promises. I would be happy if all the money debited to be refunded at the earliest.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I write this in disgust of byju's tablet course. To those who are unsure of byju's, treat this as an eye-opener. One month ago a woman badgered my into buying the tablet course with the usual last day to avail offer bull. I come from a middle class family but i rushed my parents and we tried paying online but their portal didn't work for three days. They asked us to go to their office which is about 25 km from my house, and we paid. Then the wait began. They said i should have my books and tablet in 7 days. The woman stopped answering my calls, my texts and emails. There was no way i could track my material. I reached to so many employees, each more unhelpful than the rest. I finally found one guy who sort of helped me. He tried contacting this woman several times, but in vain. This is how commercial they're. And i have called the sales person but i still haven't received my tablet. Each time, they have a new excuse. They don't even know where it is. It breaks my heart to see my parents worry about the money. While they draw fat paychecks, it's people like me who suffer. Our emi is getting cut every month. Who will compensate me for a month? I lost three weeks of preparation too. One of the worst staff, logistics and utterly disgusting organization i have had the misfortune to invest my money in.

I am requesting all byjus teams (Cancellation, mentor) thru mail by phone call from 1st week of october 2018 to cancel my order, but they are just simply saying that sir approval pending from top management. I am fail to understand if your origination is offering 15 day trail then why you people are waiting for approval even why you send documents for loan process before clients or customers approval. Byjus sales team is lying and doing there sales by falls commitment and whole byjus team is just trying to make fool and fun of innocent people.
I have sent mail with in 15 day and also we inform there mentor on 7th oct call received on my wife's mobile by there recorded phone numbers and now they are simply saying we are not getting records of that call but i am having all received call details...
Even my lot of request reminders my 1st installments of rs 7233.33 is got debited from my accounts on 02.11.18. It is really ridiculous and unethical business practices from byju’s and capfloat financial services private ltd.

I will go to any level to get my hard earned money from byjus pl make note of it..
Regards,
Raj kumar
[protected]

I enrolled my child bhumi pandey for the course. After abt a month we spoke to the counselor who came home for counseling to cancel the enrollment. But did not get proper guidance for cancellation. Then we mailed to byjus for cancellations of course but still getting no proper response from their side and we are getting continuous calls from capital float to pay the emi. I request you to do the needful.

Pata nhi shahrukh khan sir ne in logo k ad kyon kr liya because they are fake and fraud they take money on the purpose of education and it is waste of time and money i[censored]r thinking to invest money on byjus app please do not invest money they do not provide any kind of mail of cancellation or any other they are fake fake fake & fraud do not waste any time on this faltu website

Hi all, i too am a victim of byjus. I was enrolled in the course for 10th standard for rs. 22000/- plus rs. 5000/- advance. At the initial stage when byjus representative came in and i was being enrolled, later we have received the tablet and the course started it was not actually which was described to us, on the 8th day we surrendered and requested for cancellation...
For my surprise the cancellation never happened the i m still being charged emi for the product.
The entire team sits for the scam to happen. Please assist and close the issue,

I am anurag. One month before one of the counselor from byju's game at my home and told me about the byju's course. Impressed by his words and we took the course. He said that you can cancel order if you don't like it in 2 weeks. Now after 2 weeks i call byju's to return my tab and cancel my order. He said that i will receive a call back in an hour. I receive the call back senior manager called me. I want to to cancel the course and refund my money. She said if you want to cancel then why did you take the course. She also said that take one week extension from me and try the app properly.
I said that i am not interested in studying from byju's sources like we cannot cancel order like this we want a very strong reason to cancel order.
This is forcing me to buy buy the full course. Why should i try and buy the course even if i am not interesting in studying from this app?
Dear byju's,
Please do something about this.
Thank you.

I vivek joshi have taken tab for my son satvik joshi for trial period of 15 days and returned the same in due course of time and they have accepted that the tab has been received but it has been over 12 days since the tab was received by them but they have not cancelled my bajaj finance loan for which i am repeatedly getting calls. I also sending them the mails but they keep on saying that the same will be done in 4 to 5 days.

Raghav lohar named person visited us given demo we were unimpressed and informed him we have no interested for online learningstill he has insisted and asked to registered for it we had gone for this bcz he informed us that after tryinge 15 days you can cancel this and can return all the stuff we were fall in to his trap and gone for it after 15 days when we have mailed phoned there were no satisfactory reply from your sidend. Also deducted around 9 thousands rupees from our account and now loan people are troubling us. We are not capable to pay your money. Kindly cancel your subscription return back our money.
Hope this time we will get our satisfactory reply.

Respected sir/madam,
"a very happy & prospaerous deepavali".

I'm giridhar mc f/o sinchana gm from bengaluru, karnataka. Herwith i am requesting good selves that as your councellor came n took an order for above said product on 3rd oct-18 for ₹ 16000/- through icici credit card. But at the same time he told me that at any time you may cancel the order. Very next day i called him n confirmed to cancel the above said order, then he told that "don't worry your order will be cancelled & my payment, made through icici credit card will also be deleted before you only. But this will happen only after completion of observation period (I. E. 30 days)".

And i have not received the product also.in between im trying call your councellor but his cell is switched off.

Kindly n humbly requesting you that as i'm middle class man i m facing lot of financial problems. My credit card showing overdue n bank staff calling me to pay the overdue amount immediately other wise will send notice. Please refund the amount of ₹16000/- immediately. And i m not shared any otp with you, but you had taken the amount from my card. How it is posdible, even if im not shared otp to you.?
I have receieved 4 same messages which you have sent on[protected] "you have ordered for byju's icse class 9 to 12 on k-12 lenovo tablet (Add-on - byjus) (10 inch) for rs. 76000. Payment of rs. 16000 through payu and rs.60000 through capital float. To confirm order, please share the pin 9244 with the counsellor. Otp valid for 24 hrs.".
Kindly refund the amount of ₹ 16000/- to my credit card. Hope you will understand my problem & oblige.
I have attached photo of byjus councellor & my daughter miss. Sinchana gm for your reference.

With regards,
Giridhar mc, cell no:[protected],
Email: giridhar. [protected]@gmail.com

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.

I bought their product on 22nd august 2018 and received the tablet almost 10 days after the initial payment of 2000 and as per their refund policy i informed them within 15 days that we do not want the product. There was no response from their side and i thought that it would be processed. But after some time they deducted 4000 as emi even though i didn't want the tablet and it was made clear to them. Listen to any of the calls that they claim they record. I talked to them for over 2 weeks and they had one excuse after another. Finally they gave an address to return the tablet and through our counsellor i couriered it to them. Even after receiving the package for over 7 days they gave me no confirmation. And when i finally called them they instead blamed me that i had not informed them. This is the kind of harassing they are doing to their customers. Finally today they said that your refund will be processed in 5 days. Instead what happens is they deduct 4000 again as 2nd emi without even having the decency to ask my permission. The very same day they said your money will be refunded they deduct more money and we don't even have the tablet anymore.
This is clear harrasing and they have been doing it for 3 months and now that i see it they are doing this with all of their customers. Is this how you are supposed to run a company by looting your customers. They never even give the number of their superiors. This is way too much now and if an action is not taken as soon as possible and my money is refunded i'll take up this case to the court. 3 months and they are still harassing. Have some shame byjus.
Yours sincerely
Kawaljeet singh
(Elder brother of kirat saini)

Hello team,

On 3rd feb 2018, the school had approached by some mr prakash singh (Byju's academic counsellor) visited our house in the month of feb and offered the byju's course from the class 5th to 12th class course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the years.
Or if you don't like the product, then you just let us know we will come and collect the device and refund the cash for the device or courier the device to our cooperate office and we will refund the cash via your account.

A month after we received a kit and after a month we tried to reach out prakash, but there was no response from his side or nor he reverting back to text, somehow we finally manage to reach out the customer support and address our concern to cancel the course and stop deducting emi s and i am ready to return the study kit, also clearly told that my kid had not even using the kit for 30days and also clearly told not to initiate any funding from capital float as we are cancelling the byju's kit.

Meanwhile, we are getting charged from the bank, stating that we have applied for capital floating loan and they are recovering the loan from my account. This was pure fraud activity from the byju's side there was no such communication held between us and prakash during his visit to our home. We address this concern to our support mentor, they said they will not cancel the capital float loan process.

We raised this concern at month of june and we literally followed up with multiple people but there is no sign of solving this issue. Every time they give false promise and commitment. This is highly disappointing service from the byju's.

Without having any hindrance they started looting the money. Trust us, the customer support always gives a false excuse. Its been 4 months still we are facing the same issue.
Meanwhile, it was a clear case of misselling where customer was kept in dark regarding cancellation process & policy. Now we are getting collection calls from capital float & their rude behaviour & no. Of calls are harassing us.

They are not taking responsibility for the misselling & refusing to cancel the product. We don't want to continue but they are forcing the product on us. But they are sending us payment reminders by the advocate of high court for the one time settlement of the loan account. Despite of repeated informing they are not collecting their tablet. We are suffering a lot due to all this harassment.

If this problem is not resolving soon and continues to a few more days, then we are planning to go ahead with consumer court.