BYJU's Complaints & Reviews

As per policy if you not like the byju's produt you can refund and money will be transferred to your account. I have return the byju's tab on 13.10.18 (Address asked by customer care) and they have received the product and also send the confirmation mail. Many days left. But no refund made by their end. They always says it takes 5 working days, it takes 2 working days. But no refund and cancellation has been made. The emi deduction date is coming i. E 2 nov. Please cancel the deal and refund my amount (Trail fee-1000 and courier charges 1140) immediately.

Why do your executives promise a lot and have pathetic after sales service. Once you build your brand you seem to be least interested in customer satisfaction. I’m yet to get a replacement of my tab inspite of repeated complaints.
I 've been studying from last 18 yrs and i 've never come across such a poor institute. It is worst of all i 've been studied into.

This is a big scam!!

I had requested your stuff mr. D. R. Saravanan (Mob [protected]) not to login my account and i have not provided any confirmation otp, they them selves logged my account without my confirmation. I request not to send any products to me as our family is totally upset with the process of putting us in debit for 86000. I don't even want to try your product.

Receipt no: tnlccrp[protected]
Bajaj loan account no:421rem91536963.

We took byjus's learning app tablet for my son on a trial plan after being convinced by their marketing executive. Mr. Sudhanshu (Marketing representative of byju's) told us about the product, initially we were not sure about the suitability of product but he convinced us to take the trial plan for 15 days and then make up our mind. He got the required forms signed & assured us that nothing will be done till we confirm. He didn't mention that we have to inform regarding cancellation within those 15 days.

We received a welcome call but here also the executive didn't mention about the clause period of 15 days. When we told him that we have not finally accepted the product but has just taken it on trial period then he told us to inform 10-15 days prior to the presentation of the installment (I. E. 2 oct) in order to get the payment stopped from capital float (Financial partner for byju's)

We received the product on 23 aug'18 (Date confirmed by them) and after trying it we found that it is not suitable for our son. We decided not to continue with the product. We informed the byju's team on 12 sept'18., well in advance as per their stated time (10-15 days prior to presentation of installment). They told us that they will get back to us. No communication happened from their side. We wrote them a mail stating the same on 16 sept'18. After repeated reminders they told us that because we informed after the trial period, they can't cancel the product & we have to continue with the same.

We didn't receive communication from their side (Neither any physical mail nor any email) mentioning the details about the product or trial period. We had no clue that we were supposed to inform them within period of 15 days regarding the cancellation. It was a clear case of misselling where customer was kept in dark regarding cancellation process & policy. Now we are getting collection calls from capital float & their rude behaviour & no. Of calls are harassing us.

They are not taking responsibility for the misselling & refusing to cancel the product. We don't want to continue but they are forcing the product on us. Despite of repeated informing they are not collecting their tablet. We are suffering a lot due to all this harassment.

Byju's sales executive mr aadarsh nair from byjus visited us and compelled us to take the product for my son. He also told us we can return the product within 15 days. He also arranged loan from bajaj finservice, which they linked to my inactive bank account. As i am not happy with the normal product with very high price and also bajaj is going to take a month to change my linked bank account. Also there is no proper mentoring of my son. So i decided to return back my product under 15 days return policy. When called customer care they offered alternate loan offer from capital float and cancel loan from bajaj finservice. Soon they changed loan to capital float, but even after a month they did not cancelled bajaj loan. I am getting daily threatening calls from bajaj. I request byju's to act immediately so that i will not end up paying bajaj finservice and capital float. Also i request byju's not to do any false promises.

Dear sir/madam

With reference to above noted subject, i would like to inform you that on being allured by your advertisement came across by me on website and thereafter by the misrepresentation and inducement given by your authorized representative mr. Raunak jaiswal, i opted for registration of my kids namely 1) akshita garg 2) yuvraj garg in byju's learning programme. It is noteworthy that at the time of paying registration fees and signing the documents, i was made aware of my right to recall the registration at any point of time on being dissatisfied by the mode of learning programme.

After being registered, i alongwith my kids found the learning mode and style to be unsatisfactory and hence i approached raunak jaiswal within a week, and after [protected]@byjus.com, [protected]@byjus.com to get the registration cancelled.

In the meantime, i have received an sms from hdfc bank that an ach mandate has been attached to my account. On coming to know about this, i was shocked and surprised.

In view of above, i had sent email cum request letter to you the addressees to suspend the process of ach already instituted and redress my grievances in a proper manner as i am completely dissatisfied by your learning programme and had informed you about it.

I have been repeatedly requesting and reminding you to cancel my ward's registration with byju's e-learning programme bit till today my request has been left unheard and unredressed. I have further requested you to suspend the process of ach already instituted but the same has also not been paid any need.

Sir/madam, by not cancelling the said registration of my kids with you and by initiating the process of pulling funds from my account by ach transfer mode, despite my repeated requests to stopping so, you are misusing the authorization taken from me for the said transfer which is not fare enough and is a monopoly being practised by use.
By this email, i would like to again request you to cancel the registration of my kids with byju's learning programme within a period of 7 days from the date of receipt of this email, failing which i shall be constrained to initiate legal resources against you the persons responsible. I further request you to stop the misuse of my authorization for automatic money transfer from my account with immediate effect as the said authorization is hereby withdrawn from the date when i firstly approached you to cancel the registration.

As my authorization for such money transfer stands withdrawn, if any amount is pulled out from my account or any charges for declined transaction is levelled against me, it shall be treated as unauthorized money transfer and hence you the peesons/officials of byju's shall be held responsible for such monetary loss and other damages.

In anticipation of cancellation of registration of my kids namely alkshita gary and yuvraj garg in byju's learning programme within 7 days of receipt of this email, i am hereby tendering my thanks.

Sincerely yours

Rani shukla
Madhav shukla
M. No. [protected]

Please find below a background:

I had enrolled for the upsc 2019 weekend batch by making an online transfer of inr 25, 000/- against study materials and tablet on april 5, 2018 as stated by shivam singhal (Sales person). A tablet with upsc 2018 memory card was also provided as part of the course.

I started attending classes during mid april and continued for hardly one (1) month excluding leave of absence as the classes were not helpful in any manner.

On june 17, 2018, as per mr. Aayush's (Course coordinator) request, i shared my bank statement for credit facility amounting to inr 60, 000/- (Auto debit) owing to compulsion after which i did not attend classes.

The emi's were due to start during 16th august, 2017.

I had a telephonic discussion well in advance expressing my intention to discontinue the course before commencement of emi with representatives of byju's including mr. Aayush. However, my request was conveniently ignored.

Subsequently, between august and september, 2018, i had several telephonic conversations requesting for cancellation of emi cycle as i had already discontinued the course. However, the requests were conveniently ignored in spite of escalating the issue to shivam singal.

I triggered my first email on september 10, 2018 to aayush saxena as umpteen number of telephonic requests between july, 2018 to september, 2018 yielded no results. Subsequently, i also forwarded the mail to shivam to find that no action was taken (Mail trail attached herewith).

Further, shivam singhal ignores my calls and has never reverted to me in spite of multiple calls and messages. This is highly unprofessional and not expected from an institution like yours.

Request to cancel the emi cycle and make a refund of inr 15, 000/- that was deducted in the absence of services being availed, is being ignored and causing mental stress.

All relevant documents can be provided.

Please contact me at +[protected] for clarifications.

Vivek balakrishnan

Hello team,

One of your sales representative mr. M s vaishak (Senior academic counsellor) visited our house in the month of may and given the byju's tablet for the class 12th course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the year.
Or if you don't like the product, then you just let us know we will come and collect the device and refund the cash for the device or courier the device to our cooperate office and we will refund the cash via your account.

Post few days o[censored]sage we tried to reach out vaishak, but there was no response from his side or nor he reverting back to text, somehow we finally manage to reach out the customer centre and address our concern to return the device and refund the money, they asked us to return the product to there office address, somehow we have managed to return the device back to there office and they update within a week you will be getting the initial deposit for the device which is collected by the byju's.

Meanwhile, we are getting charged from the bank, stating that we have applied for capital floating loan and they are recovering the loan from my account. This was pure fraud activity from the biju's side there was no such communication held between us and vaishak during his visit to our home. We address this concern to our support mentor, they said they will cancel the capital floating loan and refund the all money within 10 days including the initial device deposit and the debited amount from our account.

We raised this concern on 3rd of august and we literally followed up with multiple people but there is no sign of solving this issue. Every time they give false promise and commitment. This is highly disappointing service from the byju's.

Without having any hindrance they started looting the money. Trust us, the customer support always gives a false excuse. Its been 4 months still we are facing the same issue.

If this problem is not resolving soon and continues to a few more days, then we are planning to go ahead with consumer court.

Dear sir,
I am registered to byjus for last 20 days and now i want to opt out of this programme and want my refund. Byjus salesperson came to my house and told us that we have a trail period of 1 month and also told that we can return it upto 02nd of nov. We gave her rs.4000 but now when we inform that i don't want to continue it they stopped the communication from us. We have already requested to return it on their emails also but we are not getting any response from them. So please registered our complaint against them.
Thanks

This is a mere fraud conducted by the byjus in the name of selling fraud useless tab and the learning programme in which their agent named as akash kumar, comes to our home saying that your child has been selected for a scholarship programme and is been giving discount for the course where he charged us 3000 rs and said which are refundable for 1 month and after that we can return the tab for the days of 15 days but will not be provided with the refund. We lured by his scheme took the product by paying rs 3000 cash and a cancelled cheque which he said will never be used without our permission.
Now within 14 days i have mailed them, called akash several times but no response and their customer care services making you go marry go round for a month then sudden *poof* magic, amount of rs 6222.22 was deducted from my account in the name of capital float loan which i never took or was mentioned by the byjus agent.
Now i have filed a police complaint against the company and the man akash kumar.
Hoping that there frauds will be put down as i have here also read exactly same complaints about them.
I hope these # will refund my money as soon as possible or else being a lawyer i have a lots of time to stick over the case file against them and take my money anyway back.

Its been a horrible experience with this company because this company has not been refunding my money which i had paid to them... Its been almost a month that they have not refunded my money.
Every other time i call the customer care there is a different person i am talking to and i have to always describe what had happened
I need my money back or strict actions will be on the way

Cheating by Byjus company and Saleperson.
This is regarding cheating by Byjus Mr.Rameshwar Harshit.We had demo by Rameshwar Harshit on 12th Aug 2018 in Pune.
During demo he indicated that we can use the product for trial basis for one and half month and if we like it then we can purchase. We paid Rs 3000/-cash.for the tab.Mr.Harshit misguided us and took signs on important documents and a cancelled cheque.Told these forms will not be processed until we confirm to buy the product.
He not at all mentioned or informed us about the loan of capital float loan agency.
After 9 days, we sent Mr Rameshwar Harshit a message about delay of product delivery then he told us that it will be delivered.We got product that is tab on 23rd Aug 2018.Within 2 weeks of receipt of product we informed Mr Harshit on 4th of Sep.we are not interested in purcasing(though he told trial period will be of one month/ One and half month.)
Mr Harshit is denying the same and says he cannot do anything as the product is already sold to you and loan ecs is processed. We are getting mesaages and calls from capital float which we never interacted or informed.
In view of above cheating and loss of trust I have been sending mails to Byjus team to cancel study package and cancel loan revoked against me.
1st message to cancel product sent to Mr Harshit on 4th sep 2018
30th sep2018 1st mail
4th oct 2018 2nd mail
5th Oct 2018 3rd mail
Since then we are in continuous touch with Byjus team on mail and call.
Till date not getting proper response or confirmation of cancellation
Request to kindly take necessary action at the earliest.
Regards
Yogita Patil.

On 13th october 2018, we were approached by some mr sandeep vendrathi from byjus (Sandeep. [protected]@byjus.com) and explained about the byju’s product and offered us a package for 5th class to 10th class and told that this offer is applicable only if we agree to sign up now and pay 7650 rs for enrolment and rest can be paid via emi installments from capfloat financial services private ltd. He also assured that this amount 7650 rs can be refunded if kid doesn’t like the byjus course for trail period of 15 days and if we opt out from this program.

So, we trusted sandeep and paid amount 7650 rs on 13th october 2018. Based on the discussions with kid and my family we have decided to cancel the order and i have immediately sent a mail for cancelling this order and sent a mail to sandeep vendarthi and byju’s support team to cancel the order and initiate a refund of 7650 rs on 14th october 2018 itself. Also clearly told not to initiate any funding from capital float as we are canceling the byju's order
I got a customer service call from byju’s and explained the justification for cancelling the order and they confirmed that the order is cancelled and amount will be refunded in next 10 to 15 days.

To my surprise, on 16th october, i got a mail from my bank customer service saying that “our nach mandate for capfloat financial services private ltd has been setup under the mandate no. Xxxxxxxxxx on 16-oct-18” this is ridiculous and unethical business practices from byju’s and capfloat financial services private ltd.

Below are the trailing mails :
—
Ravi kumar
Sun, oct 14, 9:15 am (3 days ago)

To sandeep. Vendrathi, tammewar. Shivanand, support


+ byju customer care also
—
Hi sandeep,
Thanks for your time in explaining about byju's.
Please cancel the order and initiate refund of 7650 inr amount which i paid on 10/13/2018.
Below are the transaction details

You have made an online payment of inr 7650.0 with transaction id xxxxxxxxx towards payee payu india from your account xxxxxxxx on oct, 13, 2018 at 20:58 hours

Reason: we would like to revisit byju's at later point of time.

—

Thanks,
Ravi s

Ravi kumar
Sun, oct 14, 10:01 am (3 days ago)

To tammewar. Shivanand, support, sandeep. Vendrathi


Hi sandeep,
Please do not initiate any funding from capital float as we are canceling the byju's order.

Thanks,
Ravi s

Byjus support
Sun, oct 14, 3:41 pm (3 days ago)

To me


Sir/ma'am,

Kindly assist us with your registered mobile no. Or order id so that we can resolve the issue at the earliest.

Regards,
Team byju's

Ravi kumar
Sun, oct 14, 5:02 pm (3 days ago)

To sandeep. Vendrathi, tammewar. Shivanand, byjus


Hi byju's team,
My details are given below:
• name: ravi kumar
• my registered mobile id = + 91- xxxxxxxx
• my registered email id = [protected]@gmail.com
• icici account no = xxxxxxxxxx (Ifsc code - xxxxxxxxx, xxxxxx branch, hyderabad)
• amount paid towards registration = 7650 rs (Transaction id - xxxxxxxx, transferred on oct, 13, 2018 at 20:58 hours)
+ sandeep vendrathi to update the order id.

Also request you to stop getting any funding from captial float.

Reason for opting out : we would like to revisit byju's at later point of time as we are currently using other tools which are provided by school.

Thanks,
Ravi s

Ravi kumar
6:51 am (37 minutes ago)

To byjus, sandeep. Vendrathi, tammewar. Shivanand


Hi byju's support team,
Please let me know the status of my refund?

Hi sandeep,
Any reason still you guys go ahead and opted for capital float finance in spite of cancelling this order... I got a below mail from icici bank
Dear customer,
—
Your nach mandate for capfloat financial services private ltd has been setup under the mandate no. Xxxxxxxxxxxxxx on 16-oct-18.

This is an auto generated mail. Please do not reply to the same.

Regards,
Customer service team.
Icici bank limited.
—
Thanks,
Ravi s

—

Im very much satisfied with the study which is done by byju's in there videks. They made my concepts really clear. But i want that yjus must introduce s. St in the course which inchlude history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all o[censored]s will really be benifitted.
If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.
Thank you
Your student
Bibhansu panda

This complaint is regarding cheating by byjus company and it’s sales person, Ms Apoorva Trapathi while selling the byjus study package on the Name of Eerav Bhardwaj - Mobile-[protected].

When Ms. Apoorva came to meet us, he told us that officially trial period for the byjus education package is for 15 days(However, we request to her it is difficult for a child or his/her parents to decide the of the product in just 15 days) and She clearly told us I have power to extend this period to 2 month till your EMI will not start .
W revived this product in Mid of august 2018 and we have called to executive within 3-4 days, she told us don't worry I will process your request after some time and again we called her she said we will not process your request our policy is not 15 days but you send a mail to custmer care.

She said with my confirmation that you alrearedy informed within 2-3 day your request will process.

after my mail customer care want some profes I sent all the whatsapp chat and call history.

Than somebody call me your cancellation request is excepted wait for returning courier help.

but we received continuous call from capital floating for loan EMI.

Dates on which mails are sent to byjus team for cancellation are as follows:

1. 1st mail sent on 1st of oct 2018
2. 2nd mail send on 2nd of oct 2018
3. 3rd mail sent on 3rd of october 2018
4. 4th mail sent on 10th of Nov2018
5. 4th mail sent on 16th of Nov[protected]
and many more

However, till date i. E. 16th of Nov2018 neither anyone from byjus team has come to pick up the said lenovo tablet and not cancel my loan.

Rather, byjus team has been continuously harassing me by repeated calls and messages regarding payment of the emi, to the extent that today on 13th of october mr. Surender sharma from capital float finance company even came to my residence to collect the emi.
I am requesting Please help us to close my loan.

Dear byju’s team,
This is my continued 5th reminder mail to you to collect/pickup your course material/device (7”leveno tablet) from my home.
As per your last mail (Confirmation of cancellation of course), you had confirmed to send your counsellor (Noida branch) to pick the device but as of today no one has came to collect. And non of the communi-cation/ reply has been rcvd from byju’s after my last 4-5 mails.
Kindly do the needful and close this topic.

On 04-oct-2018, at 6:54 am, rajiv jindal wrote:

Dear byju’s team,
Till date, the canceled course device/parcel has not been collected from byju’s. Whole delaying in process, representing very unprofessional way of working from byju’s and mails of running course from cf and byju’s creating negativity after confirmation of closing of course.
Prompt action from byju’s will highly appreciated.
Rgds
Rajiv

Sent from my iphone 8

On 30-sep-2018, at 5:33 pm, byjus priority support wrote:

Sir/madam,

The refund has been processed and will be completed at the earliest.

We apologize for the delay caused.

Regards,

Team priority support

On sat, sep 29, 2018 at 1:18 pm rajiv jindal wrote:
Dear vikas/byju’s team,
I don’t know why the unnecessary mental harassment and pressure is creating on us by sending these types of mails where as cancellation of course has been processed by byju’s.
During the counselling, mr vikas has assured me that cancellation process is very friendly and clearly transparent without any question if not suits to client. Now it is going something wrong guidance and communications with us.
This my humble request to you, please keep on your words and close this issue on top priority as cancellation has been already acceptable, pick your device asap.
Hope for better understanding from you.

Rgds
Rajiv

Sent from my iphone 8

Begin forwarded message:

From: cf customer support
Date: 29 september 2018 at 10:52:43 am ist
To: jindal. [protected]@gmail.com
Cc: [protected]@byjus.com
Subject: re: fwd: cancelation of course (6-8 class) 7” no. Tnldcrp[protected]
Reply-to: cf customer support

Dear customer,

Greetings from capital float!

Thank you for writing to us. We acknowledge the receipt of your email.

We would like to keep you informed that no cancellation request would be taken by capital float, please get in touch with your service provider (Merchant byjus) in proceeding with your request.

Note: no refund is possible from merchant and the discretion remains with merchant only

Kindly note, the statement of account and other loan related documents can also be viewed on our android/ios app. You can click the links below and download the app on your android/ios mobile device. You can also send the statement of account to your registered email id through the app.

Play store
https://play.google.com/store/apps/details?id=com.capitalfloat.cfcadmin

Ios app
https://itunes.apple.com/in/app/capital-float/id[protected]?mt=8
The login credentials are the same as provided by capital float at the time of your sign-up. For instance, the email id provided by you at the time of your sign-up will be your user id.

Please click on the following link in case you have forgotten your password.
https://safe.capitalfloat.com/cf/default/user/request_reset_password?_next=%2Fcf...⇄

In the case of any queries or assistance required, you can write to us at [protected]@capitalfloat.com or call us at[protected]

We strive to help you #breaklimits in your business.

Regards,
Capital float

On mon, 24 sep at 10:22 am, rajivjindal wrote:
Dear team,
I have already canceled the course in the prescribed time limit by byju’s and counsellor mr vikas rana (Noida) as my kid is not confident for online study.
Below forwarded mail to byju’s team is for your kind consideration. Also i have confirmed the same to you on phone call. Hope their shd not any doubt and other clarifications to discontinue the agreement.
Thanks and regards
Rajiv jindal

Begin forwarded message:

From: rajiv jindal
Date: 20 september 2018 at 9:03:41 pm ist
To: [protected]@byjus.com
Subject: cancelation of course (6-8 class) 7” no. Tnldcrp[protected]

Dear byju’s team,
The suggested course as below which i was thinking will be beneficial for my kid, parini jindal, not worked out. So i don’t want to be continued the same. Kindly cancel the course and it’s further continuation. Please do refund of charges if any and collect your device parcel from my registered address as soon as possible. All documents/loan agreement related to course will be canceled with this mail info.
Thanks for your consultation.
We join in future if required.

Thanks and regards
Rajiv jindal

This complaint is regarding cheating by byjus company and it’s sales person, mr. Prateek sharma (Phone number: [protected]) while selling the byjus study package with invoice number byjus[protected] in the name of dhruv jha, registered phone number [protected] / [protected].

When mr. Prateek came to meet us, he told us that officially trial period for the byjus education package is for 15 days. However, it is difficult for a child or his/her parents to decide the usefulness of the product in just 15 days. Therefore, trial period can extend for 1 to 1.5 months and few customers have returned the product even after trying the product for 1.5 months.

Further, while registering for the trial period of the services, i had clearly communicated to mr. Prateek sharma that if we decide to purchase byjus services, i will make complete and one time payment of rs. 53000 by cheque and no automatic deduction of emi should be done from my bank account. After speaking to another executive of byjus, mr. Prateek agreed to the same and asked for a cancelled cheque just for completion of the registration of study package.

After necessary procedures, we started a trial period on 21st of july 2018 when lenovo tablet was delivered to our residence.

In spite of the above communication, we did not receive any prior notification from byjus regarding end of trial period and debit of emi from the account. On 3rd of september 2018, i received a message from bank that rs.5, 888.90 has been debited from my bank account.

In view of above cheating and loss of trust i have been sending mails to byjus team to cancel the study package, pick up the lenovo tablet delivered on 21st of july 2018 and refund rs. 5, 888.90 that was illegally debited as first emi, contrary to the agreement.

Dates on which mails are sent to byjus team for cancellation are as follows:

1. 1st mail sent on 4th of september 2018
2. 2nd mail send on 15th of september 2018
3. 3rd mail sent on 2nd of october 2018
4. 4th mail sent on 13th of october 2018

However, till date i. E. 13th of october 2018 neither anyone from byjus team has come to pick up the said lenovo tablet nor i have received the refund of rs. 5, 888.90.

Rather, byjus team has been continuously harassing me by repeated calls and messages regarding payment of the emi, to the extent that today on 13th of october mr. Surender sharma from capital float finance company even came to my residence to collect the emi of rs. 5, 904.59.

Further, for your kind information there are numerous people who are complaining regarding byjus, as visible in the below url.

1. https://www.complaintlists.com/tag/think-learn-byjus/
2. https://www.econsumercourt.com/fraud-complaint/cheating-by-byjus-representative_...⇄
3. http://www.consumersathi.com/complaint/cheating-by-byjus-despite-finalizing-emi-...⇄
4. https://www.consumercomplaints.in/think-learn-byjus-cheating-and-fake-promising-...⇄
5. https://www.consumercomplaints.in/byjus-classes-byjus-classes-cheating-c902385
6. https://www.complaintboard.in/complaints-reviews/byju-039-s-classes-l266365.html

Request you to kindly take necessary action at the earliest.

Regards
Puneet jha
Ph: [protected]

Hi consumer complaints team,

I enrolled upsc course with byju's learning app in the month of september due to some reasons within cancelation duration i canceled my order and i requested for refund with byju's they are taking time but they haven't refunded till now its already a month but no response from them till now. Can you guys please help me in this regard

Hi, i have purchased tab against order id[protected], after sale no support has been provided to my child, as there representative told me to give support and help my child in her studies.
No follow up has been taken by concerns. When i inquired and ask for cancellation the order no gentlemen reply came from there side.
I have mailed for the same several times but till date no cancellation has been processed.
Instead of doing cancellation we have received several phone calls from them but till date no resolution provided.
No steps has been taken from your side, not you have updated me what action you are taking. This is totally misguidance and negligence being done by you.
Also i found absence of customer support and satisfaction.
Kindly resolve it till monday eod on top priority.
Now i am being suffering from mentally tension.
Harassment done by byjus, my experience is pathetic

We were forced in trying a training laptop with promise that if we didnt like we can return. But later their bda came begging and very emotional appeal that if we return it will impact his sales target and he may be fired. He told his life challenges and forced us to keep the useless tab and pay full amount.
Later we got absolutely zero support. We made all attempts to explain them problems with tab and its learning content but was not helpful at all.