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BYJU's Complaints & Reviews

byjus.com
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Updated: Feb 13, 2025
Complaints 4194
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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 201

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A
Anamika458
from Bengaluru, Karnataka
Sep 23, 2018
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money charged but videos still not working . scammers!

Address: 560068
Website: Amount deduction

Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have...
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Karashmi23
from Bengaluru, Karnataka
Sep 23, 2018
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hardware/software issue in the product. (cheated)

Address: 560068
Website: Byju's- The learning App

Sir/madam,

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this...
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M
Malli289
from Bengaluru, Karnataka
Sep 23, 2018
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cancellation of bajaj finance loan/fraud

Address: 560068
Website: Byjus

I feel cheated. A employee from byjus came for the product demo. The product seemed to be nice and my son was interested so the enrollment for class 7 was done. The amount quoted for the product by the counselor was 18 k for which i agreed. I asked the counselor to come back in 2 days for rest of the process. But to my surprise on 20th sept i got notification stating 4k has been debited as emi from my bajaj card. Since then i have been calling...
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R
rebecca16
from Bengaluru, Karnataka
Sep 21, 2018
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petition plea for cancellation of unauthorized loan

Dear sir/madam,

I, mrs rebecca d'souza, hereby beg for immediate cancellation o[censored]nauthorized loan by byju's from capital float on my name towards unwanted byju's coaching for my son jeremie d'souza.

I have never agreed for a full term coaching and have never consented for the loan from capital float as i am a single parent struggling with finance for the upkeep of my 3 college going children. My problems were...
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M
Marama
from Chennai, Tamil Nadu
Sep 20, 2018
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misbehavior of the delivery partner (harassment)

Address: 560068
Website: Harassment issue

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change...
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V
Vipul00
from Chennai, Tamil Nadu
Sep 20, 2018
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refund delayed issue

Address: 560068
Website: Byjus

I have been following byjus team for refund since last 2 weeks but i have not heard from the team till date. Each time i call i get consoled by the team stating i shall receive a call back but till date i have received none. The product is already given back and as per the process the amount should have been reflecting in my a/c but still i am here waiting for the call back from the concerned team. Please understand calling back does not...
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A
Avi2323
from Nadapuram, Kerala
Sep 19, 2018
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late delivery and damaged product

Address: 560068
Website: Damaged product.

Hello team,

My name is avinash singh. I placed an order with byjus on 15th aug 2019. It was already delayed delivery. The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted....
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M
maheshbladdha
Sep 19, 2018
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not happy with services / lost of trust

Address: 411017

2nd Sept 18 we had meeting with Bjyus Sales person who has given a confirmation about cancellation policy available until 15 days from the receipt of product.

6th Sept 18 we have received the product. After using the product we found that it is not that useful as compared to the presentation given to us.

10th Sept 18 we have raised cancellation. till today I have exchanged more than 10 mail to know about further...
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R
ravi552
from Chennai, Tamil Nadu
Sep 18, 2018
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amount deduction from my a/c

Address: 560068
Website: Think and Learn Pvt LTD

I was trying to place an order for the product online. Finally after some time i realized the amount got deducted from my bank a/c but when i tried to track the shipment i was informed that the transaction got cancelled and the amount is not with byjus. I tried multiple followups but yet of no use.

Team please help me and resolve the issue at the earliest.

The transaction is of about 37k.
I am too annoyed...
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A
Amit 2322
from Bengaluru, Karnataka
Sep 18, 2018
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packaging issue

Address: 560068
Website: Think & Learn / Byju's Customer Care

I just received the Byjus product. Though I received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic...
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S
sai2016
from Hyderabad, Telangana
Sep 18, 2018
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payment not received

Address: Hyderabad, Telangana, 500010

Date: 29th july 2018
Name: arjun sing (Employee id:[protected]

Customer name - surendar
Registration number - - [protected]

Payment done though paytm - 2000/- & payu - 3000/-
Not received my product till this date nor refunded my money back.

Raised complaint from 16th august to till date, but no action taken till now, taken all necessary data but no response from 1 month.br...
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A
Aisu5
from Nellore, Andhra Pradesh
Sep 12, 2018
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not getting any response regarding cat tablet after even after 20 days of payment

Hi
I have done payment for cat course and its been 20 days that i didnt get any response from byjus team. Before the payment they called me many times and promissed me that i will get tab within 2 days.
In 2017 i have taken gmat course and then also tge case was the same. Tab had reached hyderabad office and when we call the person through whom i have done the payment says we didnt get the tab. They even wont check before answering...
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U
Utk@rsh
Sep 9, 2018
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company refusing refund after setting wrong/fraud expectations

I subscribed for the byjus admission consulting services (Rs 60000, order with byjus [no.[protected]]) 10th july 2018, 20:16:22, for gmat by paying an initial amount of rs 20000 to the organisation and was seriously misguided by the byjus sales representative siddhant maurya on the installments scheme offered by byjus in tie up with a third party which resulted in me neither being offered the service from byjus nor getting my refund. Although...
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T
Titikshya A Sahoo
from Mumbai, Maharashtra
Sep 7, 2018
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non responsive

Address: Bangalore, Karnataka

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment...
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R
Rachel Anson
from Mumbai, Maharashtra
Sep 7, 2018
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product

Address: Bangalore, Karnataka, 400 055
Website: [email protected]

Mr pranav shah consullor with byju's offered the kit for pcmb for 11th and 12th science hsc board on 25 aug18 but when the kit was delivered it had only pcb and no math. Have made several call and complain but only tall claims that they will replace it with new sd card but till date nothing has been done. Even mr naval agarwal sr manager promised to do the replacement but has not done till date. They have been cheating people of their hard...
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B
ByjuCheats
Sep 5, 2018
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class 4 course

Hello,
I wanted to take a course for my son for the class 4. So we called Byju's and executive came to our home and started explaining about Byjus.
We were satisfied with the explanation and wanted to buy for it. But she offered a way to get to know all the things for class 4 to class 10 and she said she will not take any money for 15 days, and if we dont like it we can cancel it and retain only class 4. So I took it, I gave...
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P
parama sivan ravi
from Bhubaneshwar, Odisha
Sep 1, 2018
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for cancellation of my order of rs 37500/-

Address: Khordha, Odisha

I have applied for cancellation of my first order of rs 37500/-, and it was also mailed on 28.8.18 by mr. Govind kumar panigrahi, whos is working for byju at bhubaneswar who has placed my order, through bajaj finsev, but it is not cancelled yet and emi for the said amount, is about to deducted by the bajaj finseve. Please send cancellation to bajaj finseve, as i have already received another order of rs 2500/- for sd card only.
br...
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D
Dharmendra Khanna
from Kota, Rajasthan
Aug 31, 2018
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byjus representative false commitment

Address: Jaipur, Rajasthan, 302021

As discussed a while ago here I am attaching the conversation with your representative Rajat Khandelwal regarding your product cancellation.

Request you to look into highest priority and start refund and material pickup process as Rajat is not responding my call since then.My wife Honey Khanna also tried so many times to reach him but he didn't pick the phone.
This recording is of 31st July 18 and last one is of 2nd...
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A
Anhad81176
from Bengaluru, Karnataka
Aug 29, 2018
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I am complaining byju's

Website: byjus.com/?utm_source=Google&utm_medium=CPC&utm_campaign=K12-Byjus-Brand-Desktop-India&g

Hi,
We have opted a online course of BYJUS. We bought this course by paying 9000/- Rs advance and 36000/- were the EMI which we have to pay monthly (4000 Rs) till 9 months.As per them that they will refund the amount if you do not find the course suitable with in 15 days.They have also provided us the Lenovo Tab for the course.We called them and told that we are not happy with the course and we want to cancel this assignment. We sent...
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R
Revuri Sudhir
from Chennai, Tamil Nadu
Aug 29, 2018
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cancellation

Address: Bangalore, Karnataka
Website: Byjus.com

I have submitted a cancellation request for the product as suggested by the counselor who visited to my home,
With in 30 days
When i talk to the support team they are saying it should be done in 15 days.

Now i am at no ware and the counselor is not responding..

I also tried if they can settle the account with some deductions for that also they denying.

My main problem is ecs is...
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