BYJU's Complaints & Reviews

Address: Bangalore, Karnataka, 302021

Website: byjus.com

We registered for a course and paid the registration fee of 4000. We later didn't feel like taking the course so we asked for the refund of the amount before the product got dispatched. We didn't recieve any refund till date. It's been more than 4 months that we submitted the request for refund. We called like more than 100 times to the customer service for the same, every time they reply the same thing that the process is taking time, it'll get done in the next 7-10 days. How long do the company take to refund just a small amount of 4000??
Such a big company doing such a low thing. This is probably a fraud then!
I would suggest nobody to use such a fraud company's products to teach their children. This is just a money minded company who kind of defrauds people and steal their money!!!
They are *frauds*!

BYJU's customer support has been notified about the posted complaint.

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Address: 560068

Website: Byjus

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
On 19th sept i received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing 25 k this is the service i get. What else can we expect from such in-efficient team.

Sep 28, 2018

Complaint marked as Resolved

It was local logistic issue which has been resolved with consent of both the companies hence we are closing the same.

BYJU's customer support has been notified about the posted complaint.

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aparna123!

from Chennai, Tamil Nadu

Oct 30, 2018

good

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Address: 560068

I have received byjus product day before yesterday i.e-25/09. Since the tablet got discharged and I plugged in at night. Yesterday morning when I checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as I removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and I was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort. I have almost spent 22 k for the product but do not find it useful.
Please assist to get it resolved

Sep 28, 2018

Complaint marked as Resolved

Byjus has acknowledged the complaint and as a resolution they have agreed to replace the entire product with new one. Since the issue is already resolved hence closing the same.

BYJU's customer support has been notified about the posted complaint.

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kritika123!

from Bengaluru, Karnataka

Sep 27, 2018

Good

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Address: 560068

Website: Byjus

This is really disgusting. Byjus employee have lost their mind. They have the audacity to ask me for my important documents to check the eligibility. When denied he using profanity just to show people around that i am incorrect. I some how believe he has clicked the picture of my aadhar. Team please stop this crime and rowdy behavior right away. This is physical as well as mental harassment. To the public.
Understand the criticallity and please revert asap.

Sep 27, 2018

Complaint marked as Resolved

An apology mail was sent from the HOD regarding the complaint filed. They have identified the culprit and suspended the employee till further notice. I have received a apology call from the employee as well stating his compulsion. The mail sent by byjus has been well acknowledged by me and have asked to revoke suspension of the employee. Also have asked the team to reschedule the demo meeting for Saturday.

BYJU's customer support has been notified about the posted complaint.

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priyankakapoor2321

from Bengaluru, Karnataka

Sep 27, 2018

This is really unprofessional.

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anu.nand147

from Chennai, Tamil Nadu

Sep 27, 2018

Team worked amazingly well.

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Address: 560068

Website: Byjus

Such a pathetic and fake company i was dealing with. I got this coupons from pvr cinemas to use it for byjus app using this automatically i will be able to extend 6 month trial period. I downloaded the app and tried to use the app but it happens to be invalid. Post 15 days automatically the app stopped working instead a message displayed contact byjus for further information. I called the cx care and then i was informed there are no such coupons available presently.
How pathetic this answer could be.
Byjus being such a brand never thought could cheat their cx.
I tried almost everywhere to get it sorted but received same reply from all departments.
Cheated!!

Sep 27, 2018

Complaint marked as Resolved

The query raised has finally been resolved. The coupon was for existing customer not for new ones. It is altogether PVR team fault wherein they should have given me all the vital info necessary for the coupons. But however as a gesture Byjus provided me with 2 months trial pack.

BYJU's customer support has been notified about the posted complaint.

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vikasranjan2322

from Bengaluru, Karnataka

Sep 27, 2018

Resolutions seems specific.

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Address: 560068

Website: Byjus

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been 7 months and no refund so far.
The team has cheated us.
Scammers and frauds!!

Sep 27, 2018

Complaint marked as Resolved

Got a call from the team. I have been ensured the issue will be resolved in a weeks time hoping for the best.

BYJU's customer support has been notified about the posted complaint.

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deep47861

from Chennai, Tamil Nadu

Sep 26, 2018

Please look into the issue

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Address: 560068

Website: Byjus

Dear sir / madam.

Over a month back i paid 20k for the byjus app subscription. The application that i downloaded has couple of videos but the other service that they charged me for is never been provided, they have promised me a 1 to 1 conference call with my child by one of their tutors to clear any doubts if the child has, and regular test and exams which never happened., there is no assignments, no regular tests. The entire system has made fool out of me. It been ages the team has called my son to esquire about his doubt. Pathetic service.

Sep 26, 2018

Complaint marked as Resolved

I received a mail from byjus regarding the compliant generated. The phone number registered with byjus was quite a old one which went non serviceable long time back. Hence team was unable to co ordinate. The phone number is updated and my kid has already got a call from their mentoring department.

BYJU's customer support has been notified about the posted complaint.

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[email protected]

from Mumbai, Maharashtra

Nov 2, 2018

Sir ji return my course mujhe April month se time diya ja raha hai
Mood. Rihan malik
Akhlakh Malik
Contect no.
[protected]
[protected]ec

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[email protected]

from Mumbai, Maharashtra

Nov 2, 2018

Sir ji return my course mujhe April month se time diya ja raha hai
Mood. Rihan malik
Akhlakh Malik
Contect no.
[protected]
[protected]
Y'aa phir mujhe counsemer cell main complaints Karni padegi io

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Prabhjot Singh Bhamra

from Mumbai, Maharashtra

Aug 19, 2019

It's froud company bayju'not responsible for any complaints

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Address: 560068

Website: Byjus

I've tried making a upi payment to think and learn pvt ltd of rs. 19000 via cc avenue and transaction stated as success but as per byjus the amount was never received by them. I have already shared the txn id with the company yet they are denying the same

I need an written acknowledgment from your end stating the amount was never credited to your a/c so that i can same forward it to my bank. Bank wants the documented details on the same. This have become too complex and for your payment i have to suffer. This is the mental harassment/trauma for me begging for my own amount.
Please help with required documents.

Sep 26, 2018

Complaint marked as Resolved

The amount was stucked with ICICI payment gateway which was reversed back today. Hence closing the complaint.

BYJU's customer support has been notified about the posted complaint.

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P

pankal25165

from Chennai, Tamil Nadu

Sep 25, 2018

This is banks fault.

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pankal25165

from Chennai, Tamil Nadu

Sep 25, 2018

Please talk to bank.

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pankal25165

from Chennai, Tamil Nadu

Sep 26, 2018

Please check properly before escalating.

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Address: 560068

Website: Byjus

Byju appears to be another company practicing bad behavior, but unfortunately playing with children's career. I had this sales representative following up on a visit and kept calling me on sunday all through the day, simultaneously calling me on both primary and alternate numbers. I received that call and asked for the reason for continuous follow up on a sunday and at night, he had a rude answer and said he will call me every 2 minutes if don't answer. He used some foul language and hung up

I called up byju's and placed a complain on 5th september, the same night when this incident happened. I was promised someone will respond between 24-48 hours, however no response and i followed up on 9th september but no response. The ticket got closed on 15th sept with a new thread saying either issue has resolved or no further response

I was definitely interested to signup had i was give more time to think

Please abstain from engaging byju's for their irresponsibility towards customer compliant. The company has big mouth to make big promises but all in vain when actually needs to be implemented on the ground
Companies intention is to cheat and fool people nothing else..

Sep 26, 2018

Complaint marked as Resolved

I am marking this complaint as resolved as the manager from complaint department himself called me and apologized for the misbehavior. I have also been assured that the strict action against the employee will be taken. I have also received a formal email for apology from concern team as a reference stating mine complaint was acknowledged.

BYJU's customer support has been notified about the posted complaint.

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D

dkumaran029

from Chennai, Tamil Nadu

Sep 26, 2018

That was quick.

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Address: 560068

Website: Byjus

Few months back we purchased this byjus tab for my girl. I got it for 3 years together. While giving demo they gave so much assurance but after that till date no assistance or follow up. No mentor s assigned till now. Too much fake affirmation they gave. Now no guidance for my girl and in some topics the image is not displayed but it's asking the answer to b selected which is not helpful. We feel that we are cheated by giving fake promise and i'm really worried that we paid huge money for this worthless product without proper follow up and assistance.

Sep 26, 2018

Complaint marked as Resolved

I am surprised with the prompt reply I received from the team post updating the complaint over here. In 2 hours of time I received 2-3 calls from different department to resolve my complaint. But then I appreciate at least there is a company who are even bothered to attain the complaint or acknowledge them. I have to admit the entire fault was not from companies end. The number registered with byjus was lost and finally I replaced it with new one. The only concern from end was at least team should have reverted on the mails sent. Anyways the miscommunication is sorted.

BYJU's customer support has been notified about the posted complaint.

Sep 25, 2018

Updated by komal33312 I find myself cheated with the kind of service they had to provide v/s kind of assistance I am getting as if now.

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Address: 560068

Website: Byjus

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive rajesh mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

Sep 26, 2018

Complaint marked as Resolved

The complaint team from byjus called and explained due to their inventory technical issue the sd card got replaced and I received wrong product. The team was proactive enough to understand the scenario and act a/cordingly. They have asked me to return the wrong product which will be replaced by the actual one by end of this week. Team a general feedback please assist the customer at the earliest the believed in you and have invested so much of their hard earned money. We cannot just ignore them. Rest works fine. Thankyou team for your prompt revert.

BYJU's customer support has been notified about the posted complaint.

Sep 26, 2018

Updated by manujasarma The complaint team from byjus called and explained due to their inventory technical issue the sd card got replaced and I received wrong product. The team was proactive enough to understand the scenario and act a/cordingly. They have asked me to return the wrong product which will be replaced by the actual one by end of this week.

Team a general feedback please assist the customer at the earliest the believed in you and have invested so much of their hard earned money. We cannot just ignore them. Rest works fine.
Thankyou team for your prompt revert.

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Address: 560068

Website: Byjus

I sent a the mail to byjus support team to cancel the product and refund the amount but i was informed by one of their representative that the neither cancellation not refund is possible as 15 days return policy is over. But previously i was informed that the return policy is suppose to be 20 days. I cannot just take a loss of 26 k just for being by 1 day. This is not at all professional and not ethical too. What kind of mind set your firm is working with.
Please follow the process you have but help me getting this sorted.

Sep 26, 2018

Complaint marked as Resolved

WOW!! complaining on this platform worked. Within 15 hours the issue is resolved. The complaint team assured me over the refund of the product. I have also been informed that they have already instructed the logistic partner for RVP of the product. Team please assist and get it closed.It will be very helpful to us.

BYJU's customer support has been notified about the posted complaint.

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manujasarma

from Bengaluru, Karnataka

Sep 26, 2018

Team assisted well in my case too.

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Address: 560068

Website: Byju's the learning app.

Our email is for the byju's team,

Yesterday i had a meeting with your personnel at my place. The demo meeting was all nice and we liked the product too. But real issue is pricing part. For class 7th and 8th i have been asked for 31 k which is too high for a middle class family which has ultimately understood that entire business model is fake and more of money making machine than assistance.
The product is worth but with this high price we cannot afford it.

Please help in getting it resolved.

Sep 26, 2018

Complaint marked as Resolved

Byju's team gave me a call to understand the issue and offered me a discount so that we can avail the product. The team that called me was polite and understood the price grievances that was raised. The team also assisted me with other of my concerns. Not only the product but the team working for byjus is supportive too. I really hope it remains same.

BYJU's customer support has been notified about the posted complaint.

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akansha23234

from Chennai, Tamil Nadu

Sep 25, 2018

As per my understanding the price is legit.

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akansha23234

from Chennai, Tamil Nadu

Sep 25, 2018

Please check the assistance provided by byjus for the cost.

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Address: 683112

Sir, was purchased the product before 7 days and no person will not contact us and support, i send the mail for cancellation. At cancellation [protected]@bijus.com.
But no reply to me, i also contract [protected], [protected], [protected], no response. I want cancel bijus leapp in demo period and refund to me. Consiler not say after 15 days auto emi stat in bank
. That's why they are cheated me. Bijus402961
Shirona shiji. Awb[protected]
D/o shiji dominic. [protected]
Pulikkal house. [protected]
Erumathala po
Aluvayil kerala
683112 shiji [protected]@gmail.com

🤡🤥😃

+1 videos

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Address: Bangalore, Karnataka, 560096

I have subscribed to their package wherein the emi rs 6750/month x12 months was agreed between me and byjus. However the 1st month rs 27000 was deducted upon enquiry they told me that the total loan of 81000 would be cleared in 3 months as against the agreed 12 months. I am not at all in a position to pay such a huge emi that too without my consent.

BYJU's customer support has been notified about the posted complaint.

Nov 12, 2018

Updated by Amd007 Its now more than 2 months am following up with Byjus team for resolving my issue, however, no use.

I have in all interacted with about 08 persons of Byjus team every time you call them they depute a new person to address your query and every time you have to repeat the story to this new person.

The names of persons i have interacted till date their emails are mentioned below:

1.pooja.[protected]@byjus.com
2.[protected]@byjus.com
3.manasvita.[protected]@byjus.com,
4.anurag.[protected]@byjus.com
5.soumik.[protected]@byjus.com
6.aniket.[protected]@byjus.com
7.ishita.[protected]@byjus.com
8.prajakta.[protected]@byjus.com

Its now about 8 persons which I have interacted and counting... without any results.

After all this ruckus created by Byjus they have destroyed my credit report due to cheque bounce due to excess EMI deducted without my consent...they said it was a 12 months EMI whereas they converted to 3 months EMI without my consent...2 EMI of 27000 are already deducted and when I found that they had tricked and cheated me...I put in a request for stop payment for the 3rd EMI which luckily I could get it done from my bank.

Now as Byjus has cheated me and tarnished my credit records due to cheque bounce, I have decided to cancel the subscription however there is no reply or action from Byjus, hence am requested CONSUMER COMPLAINTS to kindly intervene and enable me to get back all the money which Byjus has taken from me.

Request to kindly guide as to how to go ahead with getting back the full refund as BYJUS has cheated on me and I further don't wish to continue with their program as my child who had taken great interest in the program now due to this torture does not even take the TAB in his hands but has kept it in the box where he had opened the kit.

I wish to bring to notice to all consumers out there who are going for the BYJUS program not to go for it as there is hardly any service from these guys. they are after you till you take the package and the moment the package is sold to you they quietly disappear.

I would like to warn all the parents not to spend your hard earned money on BYJUS and lose your sleep pursuing them for service.

Dec 15, 2018

Updated by Amd007 Still no reply from Byjus regarding my refund.

Dec 29, 2018

Updated by Amd007 Still no reply nor any refund from Byjus now am going to register a complaint with consumer court

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Address: 560066

Website: byjus.com

One of byju's executive has visited our home on 18th aug 2018. His name was abhishek kumar singh.

Initially he was very polite and offered us money back withing 15 days if we don't like the course. But when i made the payment of 5000/- through online link (Sent by karthik reddy from byju) he asked me to provide my finger print on the device he was carrying. I decline to do that as it is not safe. Though i provided him my pan and aadhar card data.

Then he turn very rude and said that neither i will get course content nor i will get 5000/- rs back.

After complaining to byju, someone has called me and asked account details but money has not been returned to my account.

I am first reaching out to byju organisation for refund/ resolution. If you will not agree then i need to put same in social media (Facbook, linkedin, consumer complaint board, twitter etc)

Kindly take strong action against such person who do not provide full information to customer and then create issues after initial payment made.

Request you to refund the payment asap.

BYJU's customer support has been notified about the posted complaint.

Oct 29, 2018

Updated by anand Tapikar No response from Byju.. It is cheating.. Forgery.. If I don't get any response on my cellphone [protected] so I will file FIR. Beware of these Cheaters.. I am not going to leave such a forgery.. Planning to write Sharukh Kahn that he should withdraw himself from doing Advertisement from such a bad organisation.

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ps301078

from Ahmedabad, Gujarat

Sep 25, 2018

Many time I try to call Byju's team they given me 1 hrs. time to call back from Cancellation team but I've never received call from them. I m even not understand to whom I send my complain and how to go further. I suggest to every one Don't plan to Purchase this. Their follow up is very poor. VERY BED EXPERIENCE

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Address: 560068

Website: Byju's

I signed for cat tablet course 12 days back. I only received tablets but however physical course material is still not delivered.

I have not received the books till date despite payment. Your education counselor mr. Aditya, has no knowledge of whereabouts and has been speaking all random stuff to me, wasting my time.
We have already waited long and now frustrated. Help us out at earliest.

Sep 25, 2018

Complaint marked as Resolved

I have received the physical study material this morning. The delay occurred due to logistics issue. The courier was misplaced during in transit which led to the delay of the study material. Byju's has sent new study material all together and has ensured it shall not occur in future.

BYJU's customer support has been notified about the posted complaint.

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Address: 560068

Website: Amount deduction

Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have to pay now 3000 and I did that also and now they are saying that they didn't got the money I have every proof of deduction of balance and screenshot of successful...

Sep 25, 2018

Complaint marked as Resolved

The technical team from byjus resolved the issue. The videos were not working because of the sd card installed were not burned properly while installation. They have replaced the entire software with additional validity of 2 of two months as compensation. Team please work on these small issues which will ultimately help you to reach a new land mark.

BYJU's customer support has been notified about the posted complaint.

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Address: 560068

Website: Byju's- The learning App

Sir/madam,

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling cx support for a while but to my disappointment nobody is willing to take the responsibility.

Sep 25, 2018

Complaint marked as Resolved

Team byju's has assured me to replace the entire hardware with the new one as a resolution which entirely serves my purpose. Since the resolution is upto the mark hence closing the complaint filed against the company.

BYJU's customer support has been notified about the posted complaint.

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Anamika458

from Bengaluru, Karnataka

Sep 23, 2018

Byjus Team please assist.

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Address: 560068

Website: Byjus

I feel cheated. A employee from byjus came for the product demo. The product seemed to be nice and my son was interested so the enrollment for class 7 was done. The amount quoted for the product by the counselor was 18 k for which i agreed. I asked the counselor to come back in 2 days for rest of the process. But to my surprise on 20th sept i got notification stating 4k has been debited as emi from my bajaj card. Since then i have been calling the counselor but have received no update.

This is highly unprofessional from byju's end. Being such a big firm the transparency level is zero. No one has the right to fool their customers.
I was anyways planning to go for 7th and 8th but this has made me skeptical and i doubt the intention of the company.
Please help me in getting resolved.
City - guwahati

Sep 25, 2018

Complaint marked as Resolved

I received a call from bajaj team and have also cancelled the loan. The amount which is deducted will be reversed by the team. Thank you for the assistance provided by both the firm.

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 201

refund of the registration fee

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damaged product (packaging issue)

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tablet charging issue. fake product.

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collection of important documents for fake data input

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fake coupon code

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refund delayed issue for last 7 months (fake and cheat company)

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cheating and fake promising.

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cc avenue failed upi transaction (fraud)

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unethical/ misbehavior towards customer.

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content issue and post sales assistant lag

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wrong product delivered.

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cancellation and refunding of amount

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high pricing scam

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to cancel byju's learning app in demo period and refund

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excess emi deductions despite discussion and agreement with byjus representatives

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byju learning tablet

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cat physical book not received

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money charged but videos still not working . scammers!

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hardware/software issue in the product. (cheated)

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cancellation of bajaj finance loan/fraud

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