Claimed

BYJU's Complaints & Reviews

1.7
Updated: Feb 5, 2025
Complaints 4181
Resolved
1428
Unresolved
2753
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's reviews & complaints page 201

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
Titikshya A Sahoo
from Mumbai, Maharashtra
Sep 7, 2018
Report
Copy

non responsive

Address: Bangalore, Karnataka

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rachel Anson
from Mumbai, Maharashtra
Sep 7, 2018
Report
Copy

product

Address: Bangalore, Karnataka, 400 055
Website: [email protected]

Mr pranav shah consullor with byju's offered the kit for pcmb for 11th and 12th science hsc board on 25 aug18 but when the kit was delivered it had only pcb and no math. Have made several call and complain but only tall claims that they will replace it with new sd card but till date nothing has been done. Even mr naval agarwal sr manager promised to do the replacement but has not done till date. They have been cheating people of their hard...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
ByjuCheats
Sep 5, 2018
Report
Copy

class 4 course

Hello,
I wanted to take a course for my son for the class 4. So we called Byju's and executive came to our home and started explaining about Byjus.
We were satisfied with the explanation and wanted to buy for it. But she offered a way to get to know all the things for class 4 to class 10 and she said she will not take any money for 15 days, and if we dont like it we can cancel it and retain only class 4. So I took it, I gave...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
parama sivan ravi
from Bhubaneshwar, Odisha
Sep 1, 2018
Report
Copy

for cancellation of my order of rs 37500/-

Address: Khordha, Odisha

I have applied for cancellation of my first order of rs 37500/-, and it was also mailed on 28.8.18 by mr. Govind kumar panigrahi, whos is working for byju at bhubaneswar who has placed my order, through bajaj finsev, but it is not cancelled yet and emi for the said amount, is about to deducted by the bajaj finseve. Please send cancellation to bajaj finseve, as i have already received another order of rs 2500/- for sd card only.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dharmendra Khanna
from Kota, Rajasthan
Aug 31, 2018
Report
Copy

byjus representative false commitment

Address: Jaipur, Rajasthan, 302021

As discussed a while ago here I am attaching the conversation with your representative Rajat Khandelwal regarding your product cancellation.

Request you to look into highest priority and start refund and material pickup process as Rajat is not responding my call since then.My wife Honey Khanna also tried so many times to reach him but he didn't pick the phone.
This recording is of 31st July 18 and last one is of 2nd...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anhad81176
from Bengaluru, Karnataka
Aug 29, 2018
Report
Copy

I am complaining byju's

Website: byjus.com/?utm_source=Google&utm_medium=CPC&utm_campaign=K12-Byjus-Brand-Desktop-India&g

Hi,
We have opted a online course of BYJUS. We bought this course by paying 9000/- Rs advance and 36000/- were the EMI which we have to pay monthly (4000 Rs) till 9 months.As per them that they will refund the amount if you do not find the course suitable with in 15 days.They have also provided us the Lenovo Tab for the course.We called them and told that we are not happy with the course and we want to cancel this assignment. We sent...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Revuri Sudhir
from Chennai, Tamil Nadu
Aug 29, 2018
Report
Copy

cancellation

Address: Bangalore, Karnataka
Website: Byjus.com

I have submitted a cancellation request for the product as suggested by the counselor who visited to my home,
With in 30 days
When i talk to the support team they are saying it should be done in 15 days.

Now i am at no ware and the counselor is not responding..

I also tried if they can settle the account with some deductions for that also they denying.

My main problem is ecs is...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
AARZOO MIRZA
from Etawah, Uttar Pradesh
Aug 21, 2018
Report
Copy

complaint about not answering my call by the counsellor

Address: Bareilly, Uttar Pradesh, 243001

I have submitted 10000inr for upsc tablet course worth rupees 52500. My counsellor is vasundra prasad gopaliya and she did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the amount. Please help me regarding this inconvenience.
Thanking you
Aarzoo mirza
[protected]
[protected]@gmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashutosh Kumar ak
from Bengaluru, Karnataka
Aug 19, 2018
Report
Copy

premium app needs update

Address: Mysore, Karnataka, 570019
Website: www.byjus.com

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
J
jaya Palan
from Mumbai, Maharashtra
Aug 17, 2018
Report
Copy

improper information provided/need to stop payment

Address: Bangalore, Karnataka, 560029
Website: BYJU"S - Products & Service

The undersigned is extremely disappointed & upset with your counselor anurag mishra – mumbai who seemed to be a fraudster whose only job seems to be compelling and taking undue advantage of customer’s weakness. Kindly refer so#[protected]
He gave us numerous calls and finally convinced us to see him along with my 2 kids. He gave us improper information about the product, took my signature and left abruptly. Despite informing him...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Madhuri Mb
from Hyderabad, Telangana
Aug 14, 2018
Report
Copy

cancellation

Address: Bangalore, Karnataka

I took byju's last year for my child, it's a 4 year package. We fried it for a year but i did not see any improvement in my child's understanding of math.
I called the mentor few times for help regarding some math sums, they said they will have him call me back and the call never came. My daughter had her exam the next day and byjus could not help me.
I raised a cancellation request more than 20 days ago, but no one called...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sumathy79
from Mumbai, Maharashtra
Aug 14, 2018
Report
Copy

byju's good for nothing don't even think to try to worst service

Address: Chennai, Tamil Nadu, 600044
Website: BYJUS – GOOD FOR NOTHING – PLEASE DO NOT OPT FOR IT

Not at all satisfied with byjus, so far they have not even submitted the original invoice to customer. All sales folks doing wrong promises, not worth for money at all. I told them to cancel my service, which is pending for months together, not even they are bothered to take a attendance in class to monitor whether kids are attending the class regularly or not...
Worst service i never seen so far that too in the name of institute.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mynameisprasanna
from Chennai, Tamil Nadu
Aug 14, 2018
Report
Copy

misbehavior of byju's educational consultant

Address: 600044

In my apartment at chennai, byju's conducted a promotional activity and my son was asked to write a test.
After that their educational consultant mr. Deepak ss (Contact number in the business card: [protected] and the call received on 12th august from [protected].) asked my wife to enroll my son for their classes.
He called me through my mobile number [protected] and asked about my decision to enroll my son to their classes on...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nishi Badhan
from Gurgaon, Haryana
Aug 13, 2018
Report
Copy

cancellation of the product

Address: New Delhi, Delhi, 110019
Website: byjucs

Hi,
My registered phone number is - [protected] my secondary phone number is [protected], never recieved a singl mail from anyone or any call, was promised by mr. Avinash that my cancellation will be procced soon and he said he procceded the issue thrice and its been resolved now he is stepping back from his statement he asked me to cointinue the course for 15 days over the phone i messged him that ok lets continue just for few days...
+3 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
seema dundlod
from Mumbai, Maharashtra
Aug 12, 2018
Report
Copy

cancellation of product

Address: Bangalore, Karnataka, 412207
Website: support@byju's.com

Dear sir,
I was getting frequent calls from byju's marketing personnel about their product. On 22/04/2018 their employee mr. Sagnik sinha (Emp. Id tnl[protected] came to my home and speak about their product. I trust on him and purchased a product for class 8-10 for three years in 35, 000/- inr without tab. I had paid 3, 500/- cash to him and get receipt duly signed by him. About balance amount he told that it will deduct through ecs...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Naveen BP
from Delhi, Delhi
Aug 12, 2018
Report
Copy

byju's cheated the customer

Address: 560086

Mr. Ashish from byju's his employee id: tnl:[protected]. I have purchased byju's study material on 12 april 2018 for class 7-8 with a cost of about 41, 000 rs. Mr. Ashish informed us to pay 10, 000 rs in cash and remaining about will be converted into emi. As per his instruction, i have paid the 10, 000rs amount in cash and the remaining amount should be emi conversion. But mr. Ashish has cheated 10, 000rs cash and he made 60, 000r amount emi...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Riya lachuriya
from Solapur, Maharashtra
Aug 10, 2018
Report
Copy

return of the byju's tab

I have been requesting you from last 1 week and that too 15-20 times that please get me a call from your return team but your so irresponsible and careless team haven't call me because youbpeople just care for the money and not the career of the child. When I am asking for the return process I am getting the messages from the capital float for the payment of emi till the time my query is not resolved I am not going to pay the emi
And...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mvnapr
Aug 9, 2018
Report
Copy

cancellation & refund

Address: Bangalore, Karnataka
Website: BYJU's Learning App

I purchased byju's learning app for classes 4-12.

I got sd cards by mail but the sd cards are not responding, i tried to contact and byju's support team to resolve this issue but no proper response from their team.

I canceled my order by to-date no update from byju's team.

I would personally request all not to fall prey to such fraudulent companies like byju's....
Helpful
Found this helpful?
Write a comment
Report
Copy
C
from Kolkata, West Bengal
Aug 8, 2018
Report
Copy

product and its financing by capital float

Address: Kolkata, West Bengal, 700055

Product is not working in the manner rishab ojha have committed. Further he has never informed us about the loan. We will make payment to you i. E. Byjus and not to capitalfloat. Further he has taken signature of my spouse by mis-representing as person from byjus and he has never informed us that he is from capital float then how come documents of that financial institutions has been executed with his representives. Further he has committed...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandeeip
from Mumbai, Maharashtra
Aug 8, 2018
Report
Copy

I want to return my byju's kit with lenovo tab and return my loan amt

Address: Thane, Maharashtra, 401303
Website: [email protected]

I have your Byjus Kit for My son Name of Akshat Gupta.
But when I received this kit I was already informed to Mr Sidhant Jain through telephone or text message that I not want this kit due to financial problem.
And I’m not able to pay kit amount. Same thing inform My wife your another person name of Mr. Suk deep Singh.

Every ensure me that your return complaint has been logged and with 24 hour’s Kit will...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy