BYJU's Complaints & Reviews

Byjus Cancellation Request ID 35803272

After suffering for a month, we informed the Byju’s Cancellation Team on 21st July that it has been a torture for us as parents and the child since we have taken the subscription for Byju’s.

The subscription was taken on 19th June 2022.

- To our first surprise, our child was put into altogether different slots from what we chose. Thereafter we had to call the customer care team (multiple times) just to get the timing changed to the required slots for Science and Maths.

- Even then the timing for the elective subjects English and Social Studies were not corrected. So NUMEROUS requests were again made by us in July mid two weeks. Each time we were told that the change will happen in 2 days. We waited and then again nothing happened. At times we were also given incorrect options of Saturday Sunday and then again things didn’t happen.

- Even till 21st July the time slot for Social Studies was still NOT setup correctly even when we have done numerous requests and everytime false inputs have been shared.

- Then as a shock, even the regular time slots for Science and Maths were changed all of a sudden back by backend team. We got to know only when our child was not able to join and different days were appearing in the app. When we called, we were told it’s a technical glitch. Really? Is this the way?

- Not only the time slots impact was there; but even the subject for the sessions was something that was already done earlier in the Tuesday, Thursday slots.

- We raised complaints in the past and nothing happened. Even as a last resort when we raised yet another request on 19th July then we were told that needful update will happen by 20th afternoon. But as expected – nothing happened. And our child was not able to again attend the classes.

- During entire tenure even the assigned senior mentor never bothered to connect in spite of our requests

- Essentially this subscription didn’t lead to any knowledge addition which was the primary aim for the same. In fact it has led to a lot of mental and emotional agony at our end. We even had to change all other classes like Karate etc which all went in vain.

We have already requested Byjus Cancellation team multiple times but each time they state a senior manager will call in 24 hours and that never happens as expected. Also every time they give a new request id. (Request IDs shared till date are 35803272, 35616951 and[protected]

Please arrange for a full refund of the 26, 600 INR amount. This has been already discussed with the counsellor as well on 21st July.

I want to cancel my byjus subscription

I don't want to study because of bad facilities and cash related problems but every our agent force me everyday daily call to my father phone he say to give us our loan if you are studying or not studying we don't want 😡 and tablet you give speaker was also not working I complaint many times but no action I also say to cancel but no one listen

Just give my refund and take your items back

Do action fast or I will be case on you
Phone no. - [protected]
Email id - [protected]@gmail.com

This company was just scammer 😡😠

I have taken Byju's on line course for my daughter on January, 2022. However, since after completing 10th standard my daughter joined off line classes, I wanted to cancel the on-line course. This was there in the document, when the product was purchases.
But, after several emails, the company is still to cancel the course and refund the amount.
This I am writing to make all aware of the facts before going into contract.

Thank you.

I have bought the byjus IAS course in the month of June .I opted for paying the fees through EMI.I changed my EMI plan from Rs4000 pm for 12 months to Rs2000 pmfor 24 months through the byjus team.But the EMI is done by the Avanse bank who are asking me to pay 4000 pm which I received in a message.I contacted Avanse bank many times but no one is taking the call .The byjus calls me more than 100 times a day before buying the course.After buying, they don't even pick our single call.I want to reduce the validity of the course .I am really stressed about this issue .Please resolve it.

I got Byjus Learning service for my daughter for 9 & 10 Class. Its about 4 months i am using the service but still i did'nt get the basic services what they romised at the time of sell. FIrst SD card was received in 3 months after continous follow. No live class happeing but the time of sell they promised 3 days live class in a week. No mentor assigned but at the time of sell they told dedicated mentor will be assigned to my daughter.

I had purchased the byjus IAS tablet course for myself on 24/07/22. I didn't attend any classes and as per their cancellation policy I called them to cancel the order well within the 15 days. But there hasn't been any positive response. I tried to reach out the customer service through mail and call, also tried the cancellation process through both mail and call as well. They haven't contacted me yet and there hasn't been any response. Kindly help me retrieve back my money. I was made to pay 5000 on the spot and 62000 was set up for a 2 year EMI.

Apart from the cancellation process, BYJU'S also sends their associates to the home's of their customers without prior Information and that is an illegal use of the Information provided by the customer which can turn out to be very unsafe.

This is to bring to your kind consideration that I have enrolled my brother under BYJU'S the learning app subscription course I took was for 8th and 10th standard.
My down-payment of 5K is already deducted also 1st month installment fees of rupees 4250 is also being given to them from my end.
As due ti some personal issue now I am not able to continue the clurse and regarding the same I am continuing calling and emailing the team for this since a month I have not received any call from them as I have raised my request for cancelation their team is delaying me by saying in 24 hours I will receive call but I have not got any call I am being scammed I am just fed up from the team and support i got from them BYJU'S is most biggest fraud company i have ever came accross I need help guys pls help me my financial condition is not that great I am the only bread earner in my family please help me.

As per my previous complaint, Tab is not charging so I not able check whether tab is working or not..
kindly resolve the issue

Ajaykumar Raut
Nagpur 09
mobile no [protected]
[protected]@gmail.com

I have purchase 2 tab for my children before 2.5 year.they are working smoothly.but from last week one tab is not working .
kindly resolve the issue.

Ajaykumar Raut,
1381, New Nandanvan, Nagpur-09
mobile no.[protected]
email :- [protected]@gmail.com

I have paid extra amount 45000/ due to wrong link sent by councellor.

They agreed their mistake they assured to send refund in 3 days. But one month gone. So far I'm not getting any refund

From BYJU i have taken 8th, 9th, 10th std Maharshtra Board subscription on April 2022, Initial payment have made to BYJUS (Rs.8000) and one EMI Rs.4750 up to May end classes are regularly done, but in June classes are not not only show Yet to be decided option so I complaint regarding this to BYJUs, every time i receive same answer it resolve 48Hr, but not done upto July, so my son education loss due to this purpose. I send mail to BYJU for cancelling my subscription purpose but they give attitude answer and not cancelled my subscription, when i stop to pay emi BYUJU and AVANSE persons calling and asking money for me and every time send lost of message to me for money and send ECS to my account in 2 to 3 times in a month, so I frustrated about this type service, please cancel my subscription and to stop give harassment

Thanks

I want cencel byjus online study because i cant study properly as
Compare of offline study but they are are not canceled

Dear Team,

I am sending continuously for cancellation of my order Shop Se:- BYJSSE[protected].
But i have not receive any mail from your side that my cancellation process start.
Again today i received SMS from bank for pre approved loan EMI 2778 for 18 months.
I request you to immediately cancel my order otherwise i will send legal notice to BYJUs not cancel my loan after so many reminders.

Regards
Daman

Dear Team,

On 23/07/2022 a representative of BYJUS came at my residence and show me his product to whom i am not interested . He ask me for my ADHAR card and PAN card. In the evening and i gave the same to him.
After he left i got message that my loan of Rs 50000 approve. I send mail to byjus (nitin.[protected]@byjus.com & [protected]@byjus.com) for cancel of my order Shop Se:- BYJSSE[protected]. But they did not cancel as yet.
Please help


Regards
Daman
[protected]

I want to return my tablet and want my refund back as I do not want to continue with byjus.

I do not wasn't to continue with byjus so I want to return byjus stuff such as tablet and books.

I have submitted the request on byjus cancellation I'd they replied that they contact soon .but nobody call me I have tried 3, 4 times .I am in cancellation period and refund period .pls cancel as soon as possible

The company salesmen Shreechandan Dash (TNL[protected] from Bhubaneswar by putting pressure and lying about the product sold us package for 84000 including 5000 in advance. The product got delivered on 11th july 2022 and I had sent a dozen of mails to their given mail for cancellation as the product is not worth its price but they are only assuring us they will do but not proceeding at all. The Mentor is not helping at all. They are ignoring by all means.

Hi
We have a Lenovo K10 tablet which we got with the subscription. It is not working now and there is no place where it can be repaired. Can you please guide a service center in Bangalore who can repair it?

I have ordered a course for my niece and requested for refund since I was not satisfied with the quality. Have raised a cancellation request on 01-July-22 within 15 days as per their policy and have been following them for more than a month. BJJUs is literally trying to fool around the customer by not responding and apparently they would deduct the EMI.

Cut to the chase, one of the senior manager responded through email and spoken to us but to convince to take up the course or we would end up paying the price for BYJUs tablet & 1st month EMI would be deducted. However the above terms were not mentioned while we purchased the course.

BYJUs can earn in many ways rather than looting the customers.

Thanks
Gopala Krishnan