BYJU's Complaints & Reviews

I had purchased the byjus IAS tablet course for myself on 24/07/22. I didn't attend any classes and as per their cancellation policy I called them to cancel the order well within the 15 days. But there hasn't been any positive response. I tried to reach out the customer service through mail and call, also tried the cancellation process through both mail and call as well. They haven't contacted me yet and there hasn't been any response. Kindly help me retrieve back my money. I was made to pay 5000 on the spot and 62000 was set up for a 2 year EMI.

Apart from the cancellation process, BYJU'S also sends their associates to the home's of their customers without prior Information and that is an illegal use of the Information provided by the customer which can turn out to be very unsafe.

This is to bring to your kind consideration that I have enrolled my brother under BYJU'S the learning app subscription course I took was for 8th and 10th standard.
My down-payment of 5K is already deducted also 1st month installment fees of rupees 4250 is also being given to them from my end.
As due ti some personal issue now I am not able to continue the clurse and regarding the same I am continuing calling and emailing the team for this since a month I have not received any call from them as I have raised my request for cancelation their team is delaying me by saying in 24 hours I will receive call but I have not got any call I am being scammed I am just fed up from the team and support i got from them BYJU'S is most biggest fraud company i have ever came accross I need help guys pls help me my financial condition is not that great I am the only bread earner in my family please help me.

As per my previous complaint, Tab is not charging so I not able check whether tab is working or not..
kindly resolve the issue

Ajaykumar Raut
Nagpur 09
mobile no [protected]
[protected]@gmail.com

I have purchase 2 tab for my children before 2.5 year.they are working smoothly.but from last week one tab is not working .
kindly resolve the issue.

Ajaykumar Raut,
1381, New Nandanvan, Nagpur-09
mobile no.[protected]
email :- [protected]@gmail.com

I have paid extra amount 45000/ due to wrong link sent by councellor.

They agreed their mistake they assured to send refund in 3 days. But one month gone. So far I'm not getting any refund

From BYJU i have taken 8th, 9th, 10th std Maharshtra Board subscription on April 2022, Initial payment have made to BYJUS (Rs.8000) and one EMI Rs.4750 up to May end classes are regularly done, but in June classes are not not only show Yet to be decided option so I complaint regarding this to BYJUs, every time i receive same answer it resolve 48Hr, but not done upto July, so my son education loss due to this purpose. I send mail to BYJU for cancelling my subscription purpose but they give attitude answer and not cancelled my subscription, when i stop to pay emi BYUJU and AVANSE persons calling and asking money for me and every time send lost of message to me for money and send ECS to my account in 2 to 3 times in a month, so I frustrated about this type service, please cancel my subscription and to stop give harassment

Thanks

I want cencel byjus online study because i cant study properly as
Compare of offline study but they are are not canceled

Dear Team,

I am sending continuously for cancellation of my order Shop Se:- BYJSSE[protected].
But i have not receive any mail from your side that my cancellation process start.
Again today i received SMS from bank for pre approved loan EMI 2778 for 18 months.
I request you to immediately cancel my order otherwise i will send legal notice to BYJUs not cancel my loan after so many reminders.

Regards
Daman

Dear Team,

On 23/07/2022 a representative of BYJUS came at my residence and show me his product to whom i am not interested . He ask me for my ADHAR card and PAN card. In the evening and i gave the same to him.
After he left i got message that my loan of Rs 50000 approve. I send mail to byjus (nitin.[protected]@byjus.com & [protected]@byjus.com) for cancel of my order Shop Se:- BYJSSE[protected]. But they did not cancel as yet.
Please help


Regards
Daman
[protected]

I want to return my tablet and want my refund back as I do not want to continue with byjus.

I do not wasn't to continue with byjus so I want to return byjus stuff such as tablet and books.

I have submitted the request on byjus cancellation I'd they replied that they contact soon .but nobody call me I have tried 3, 4 times .I am in cancellation period and refund period .pls cancel as soon as possible

The company salesmen Shreechandan Dash (TNL[protected] from Bhubaneswar by putting pressure and lying about the product sold us package for 84000 including 5000 in advance. The product got delivered on 11th july 2022 and I had sent a dozen of mails to their given mail for cancellation as the product is not worth its price but they are only assuring us they will do but not proceeding at all. The Mentor is not helping at all. They are ignoring by all means.

Hi
We have a Lenovo K10 tablet which we got with the subscription. It is not working now and there is no place where it can be repaired. Can you please guide a service center in Bangalore who can repair it?

I have ordered a course for my niece and requested for refund since I was not satisfied with the quality. Have raised a cancellation request on 01-July-22 within 15 days as per their policy and have been following them for more than a month. BJJUs is literally trying to fool around the customer by not responding and apparently they would deduct the EMI.

Cut to the chase, one of the senior manager responded through email and spoken to us but to convince to take up the course or we would end up paying the price for BYJUs tablet & 1st month EMI would be deducted. However the above terms were not mentioned while we purchased the course.

BYJUs can earn in many ways rather than looting the customers.

Thanks
Gopala Krishnan

My name is Udit singh. Here is my complaint about a problem I encountered with your app BYJU'S – The Learning App.
I subscribed byju's for 66000 And on 14th July 2022 I received the tablet at my house and on 16th July 2022 I had received the books but I don't understand byju's studies please Cancel my subscription to Aakash byju's because I do not understand anything, you will be very kind.

Reach me on [protected]@gmail.com.
Best Regards.

Sir i want to cancel Byjus class because I don't like and byjus policy for cancellation in 15 days but now there is not positive response so please help me I want refund my amount. Thanks.

Hello Byju's,

you guys have taken benefit of Corona time and have extorted money from poor guys. Just cancel and send the confirmation to me and the bank.
Your representatives (Byju's Counsellor Anish Singh[protected] forcefully stayed in my house from 4 pm until midnight to get the application signed forcefully by us.
He said do not close the study during first 15 days and there after he disappeared.
Now, Bank is calling me 4 times each day to recover money. If something happens to us, you guys will be responsible and blamed.

On Sat, Jul 16, 2022 at 2:49 PM cancellations wrote:
Dear Sir/Ma’am,

Our Team tried reaching you regarding the concern you raised with us. However, they were unable to connect with you on . We request you to please reply to this email with an alternate contact number and a suitable time to call you, so that we can understand your concern in detail.

Warm Regards
Team BYJU'S

[protected] Original Message[protected]
From: ritik raj math classes [[protected]@gmail.com]
Sent: 7/14/2022, 7:55 PM
To: [protected]@byjus.com
Cc: [protected]@byjus.com; pradeep.s.[protected]@gmail.com; [protected]@gmail.com; [protected]@byjus.com
Subject: Re: Re: Student: Hritik Raj [ ref:_00D2w3yRgl._5009G2q8vD:ref ]

any updates?

On Thu, Jul 7, 2022 at 1:10 PM cancellations wrote:
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. For any further updates kindly write back to us.

Warm regards,
Team BYJU'S

[protected] Original Message[protected]
From: ritik raj math classes [[protected]@gmail.com]
Sent: 7/7/2022, 1:58 AM
To: [protected]@byjus.com
Cc: [protected]@byjus.com; pradeeps.s.[protected]@gmail.com; [protected]@gmail.com; [protected]@byjus.com
Subject: Re: Re: Student: Hritik Raj [ ref:_00D2w3yRgl._5009G2q8vD:ref ]

any updates?

On Mon, Jun 27, 2022 at 11:41 AM cancellations wrote:
Dear Sir/Ma’am,

We sincerely apologize for the inconvenience caused to you. We have raised a priority request with the concerned department, and they will resolve your concern at the earliest. Thanking you and assuring our best service always.

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: ritik raj math classes [[protected]@gmail.com]
Sent: 6/24/2022, 8:45 PM
To: [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Cc: pradeeps.s.[protected]@gmail.com; [protected]@gmail.com; [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Subject: Re: Re: Student: Hritik Raj

Send me cancellation confirmation and Do not call me anymore and Do not send any messages.

Look how many people are suffering due to you.
https://www.quora.com/What-would-happen-if-I-never-paid-EMI-loan-of-Byjus
image.png

On Wed, Jun 22, 2022 at 5:03 PM ritik raj math classes wrote:
Hi Support,

Please cancel immediately and send instructions to my Bank about cancellation of service. We do not want your service and do not want to pay any further.

Order ID:???
Reference ID: [protected] & BYJUS[protected]
Registered Mobile Number: +[protected]
Registered Email ID: sent from same email address
image.png

Thanks
Ritik (Rakesh)

On Wed, Jun 22, 2022 at 4:53 PM PRADEEP PRASAD wrote:

fyia
[protected] Forwarded message[protected]
From: Support
Date: Fri, 17 Jun 2022 at 12:43
Subject: Re:Re: Student: Hritik Raj
To: pradeep.s.[protected]@gmail.com

Dear Sir/Ma’am,

Thank you for writing in. Kindly share the below-mentioned details with us, so that we can check and do the needful.

Order ID:

Registered Mobile Number:

Registered Email ID:

Attach the needful documents :

We would highly appreciate it if you reach out to us from the registered email ID. It would help us in resolving your issues faster.

We request you to please reply to this email.

Regards,

Team BYJU'S

[protected][protected]Reply To[protected][protected][protected]

Hello Customer Support Team,

You guys are harassing us. Do you prefer legal solution or mutual
agreement? Do you have alternative contact to get timely answer?

Your service stopped right after 15th day of program start. We do not want
your service. Your local contact is not picking up the phone. You guys
don't reply to emails and without providing service, trying to invoice/
charge monthly amount from bank account. This is day light robbery.

Respond within 15 days to this email address.

Thanks
Rakesh

On Thu, Jun 9, 2022, 16:00 PRADEEP PRASAD
wrote:

Hello Customer Care Team,

Please cancel this contract immediately.Your service is non functional and
ineffective for my family kids.
[image: image.png]

Thanks,
Rakesh

On Thu, 9 Jun 2022 at 15:52, PRADEEP PRASAD
wrote:

Hello Customer Support,

From the parents of Hritik Raj.
We want to immediately cancel the contract with Think and Learn Private
Limited.

We are not using the device and service was stopped from your stopped. No
further payments will be made from my bank account.

Now, please proceed with formal closure of this contract immediately. An
email was already sent earlier.

Thanks & Regards,
Rakesh



--

Please consider the environment before
printing this mail

The
information contained in this e-mail is private & confidential and may also
be legally privileged. If you are not the intended recipient of this mail,
please notify us, preferably by e-mail; and do not read, copy or disclose
the
contents of this message to anyone. Whilst we have taken reasonable
precautions
to ensure that any attachment to this e-mail has been swept for
viruses, e-mail
communications cannot be guaranteed to be secure or error
free, as information
can be corrupted, intercepted, lost or contain
viruses. We do not accept
liability for such matter or their consequences

Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences

ref:_00D2w3yRgl._5009G2q8vD:ref

Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences

Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences

I subscribed byju's for 66000 And on 14th July 2022 I received the tablet at my house and on 16th July 2022 I had received the books but I don't understand byju's studies please Cancel my subscription to Aakash byju's because I do not understand anything, you will be very kind

I am Naik Jahnavi took gate course from byju's on 6th june 2022.(downpayment-5000, emi -43000).I told my counsellor to cancel the course but he told me to cancel only after receiving tab and books.So I waited, received tab on 17th July, then tried to contact him(Akhil-counsellor) but no response.Then I mailed through [protected]@byjus.com to cancel on July 3rd and requested for refund.
#Order Summary:-SO-[protected](06-JUN-2022).
My counsellor actually told me that we can cancel in 1month observation period and he also told that he already mailed to cancel my course but when I ask for proof he just ended up the call When I regularly ask helpline people about the status of cancellation, every time a new person will talk and they say it's still in processing.No proper response from them, their screenshot of the call logs to byju's helpline is also attached.
I am getting emi calls to pay .So i request you to cancel my course and refund my amount immediately since I am not willing to listen due to lack of time.I even didn't attend the classes these days.(Also Sending you few proofs)Waiting for your response.