BYJU's Complaints & Reviews

Today I got a call that I am not going to be provided with the ADVANCED books and lecture as I did not gave MAINS. I have paid fully for my service. This is not for me but for Piyusha Singh.There are no terms in terms and conditions like this.

Hi. Today I got a call if I had done my mains or not. I decided am not going to give it for some reasons. Now BYJU's is saying that I won't get the books I paid for, lectures as I did not give my JEE mains. I felt like this must be some type of scam. Read the terms : No mention of such thing.

I do not have any proof now but after a bit more time I will have it when no book will be sent and my account will be closed

I have purchased a course from BYJUS on. It's been 8 months I am waiting for it when it will be canceled. I have mailed them in between 15 days, But they said it's in process. They are just harassing the parents. I have mailed at [protected]@byjus.com & [protected]@byjus.com. But they are not responding.

Course Delivered date -16. 11.2021
And I raised a cancellation request through mail on - 23.11.2021

In between 15 days I raised the cancellation request. bUt they didn't cancel my course yet.

It is submitted that my brother is not taking the benefits of the products and is not keen to continue
Hence You are requested to instruct the Byjus company to close my loan account which they have fraudulently.

Thanks & Regards,
Hitesh Kumar Senapati
[protected]@gmail.com

Hi, I am the parent of student Nisaanth. Still now your senior manager hasn't contacted us and EMI's are debiting from my account.I have done with every formality I have canceled within 15 days trial period. I have returned the product. I also sent all the proof but still my money is not yet refunded. I don't know why my request is in progress. I have done everything correctly as mentioned but still, my money wasn't refunded instead of that you are taking my money as EMI. What type of logic is this?. First of all, cancel the loan it was irritating even I had returned your product but you are taking the loan amount. Is this fair? .whenever I mail to your team the reply was our senior manager will contact you, but still, now he/she hasn't contacted me. Please take this as seriously and reply ASAP. In this mail I have attached all the proof once again please verify and refund my money. The total refundable amount is 9119 INR.I canceled the product on the 6th of May and returned the product on June 7 but still now our money has not been refunded.

Sir I have booked a byjus online class for my ward subject to satisfaction of product by my son. My son is not desired to take this product for further but now their company is threatening me to deposit the loan amount

It is submitted that my son is not taking the benefits of the products and not keen to continue
Hence You are requested to instruct the Byjus company to close my loan account which they have fraudently created by misleading the information

Details are as under

Order ID . NOT PROVIDED BY BYJUse

2. Regtd mobile no . [protected]

3. Email. [protected]@gmail.com

Sir I am sending the reqest to byjus on daily basis via email but they are not taking any action

We need cancellation of byjus subscription pls help me 🙏🏻 reply pls

Dear BHAGWAT SINGH BISHT, We regret to inform that the installment of INR 10333 towards Loan A/c [protected] for BYJU'S Product from your INDIAN BANK A/c ending with *******5020 has not been processed successfully due to balance insufficient, Kindly make the payment immediately to avoid late charges. For any assistance, contact our team at[protected] from 8:30am to 8:30pm. Please ignore if already paid. Regards AVANSE.

Please refer my daily email sent 2 u for cancelation the product subscription
An early cancelation is requested to avoid any further mental torcher by your company

Byju's the ticket number is 11427259.

I had made payment of 5000 INR to BJYUS on 06 June 2020 for enrolling into the 11th course study material for my son who wad studying in class 11th in 2020.

I had cancelled that program on 10 June, 2020 and requested to Refund the payment of 5000. The product was not delivered. Team assured that they will refund the payment and asked me for the bank details. Even after providing them bank details I didn't get the refund amount till now. Every time I drop them mail, they will reply saying your request is forwarded to concerned department, but yet My issue is not resolved.

Can you please look into this issue ASAP, as this issue is quite long back, but didn't get any satisfactory response from the team.

Who will help in cancelling the subscription here.. this is ridiculous.. complete cheating

Dipika Patki
09:20 (5 hours ago)
to support, cancellations

Hi Shivani,

As per the conversation, I am looking for the cancellation of pending EMI's as it is not helpful to us anymore. Manaswi is not even attending the classes from April month and no one informed us about this as well. The sessions are completely different from her curriculum. There is no advantage of having classes. In fact we see our kids are going negative with all those sessions as she is not able to relate it.
We cannot burn our hard earned money like this. This is ridiculous to get such a response from your team that cancellation cannot be done. Is it really an education industry?. We cannot commit crimes or beg around to pay byju's fees. This is pure mis-selling of your services and product to us unnecessarily. It was even told to us that we can cancel the EMI's at any time and even seek a refund if it doesn't go with our expectation. The person who sold us the scheme is not even picking up or responding to our calls[protected]. I have never seen any education industry make payment mandatory if a student doesn't want to continue with it. If you forcefully want us to pay for the EMI's thent that is not going to happen, I am looking to get some help from you and not to create any unnecessary troubles to both o[censored]s. Please help to get this matter solved amicably.
My kids' education has already impacted post joining your classes and I just simply want to cancel the subscription and pending EMI's.

Dipika Patki
09:20 (5 hours ago)
to support, cancellations

Hi Shivani,

As per the conversation, I am looking for the cancellation of pending EMI's as it is not helpful to us anymore. Manaswi is not even attending the classes from April month and no one informed us about this as well. The sessions are completely different from her curriculum. There is no advantage of having classes. In fact we see our kids are going negative with all those sessions as she is not able to relate it.
We cannot burn our hard earned money like this. This is ridiculous to get such a response from your team that cancellation cannot be done. Is it really an education industry?. We cannot commit crimes or beg around to pay byju's fees. This is pure mis-selling of your services and product to us unnecessarily. It was even told to us that we can cancel the EMI's at any time and even seek a refund if it doesn't go with our expectation. The person who sold us the scheme is not even picking up or responding to our calls[protected]. I have never seen any education industry make payment mandatory if a student doesn't want to continue with it. If you forcefully want us to pay for the EMI's thent that is not going to happen, I am looking to get some help from you and not to create any unnecessary troubles to both o[censored]s. Please help to get this matter solved amicably.
My kids' education has already impacted post joining your classes and I just simply want to cancel the subscription and pending EMI's.

Respected Sir/Madam,

I want to cancel my subscription of class XI + class XII JEE course which was taken on June 8, 2022. The reason for cancellation is my dissatisfaction with the classes.

I did send an email previously to [protected]@byjus.com, pinning the same request for which, I received an email from [protected]@byjus.com demanding for Order ID, Registered Mobile number, Registered Email ID and needful documents. And I had send the required details. But my subscription has not yet been cancelled.

According to your refund policy, within the 15 days of delivery, we can return the product in case we don't like it. And we have been trying to contact you since June 17, 2022 but haven't got any response from your end.

So kindly remove my subscription and refund my money immediately. I request you to send
me a letter of acknowledgement for the cancellation of my subscription.

I don't understand classes. I want to return my books and tablet

Dear sir/madam,
I have purchased Byjus class for my child before 75 days. During product explanation time, if not interested we can cancel the order like that they told. past two months I'm following Byjus Team for cancellation and refund. But they are not cancelling and refund the money. Please support and do the needful.

We joined 2 years live classes course in Byju's at the end of September 2021 and will ending may2023. I discontinued 31st June and mailed 1st july 2022. After my request session link not given. EMI 80% paid. After discontinued they balance 20%payment and refused for refund. Yesterday byjus staff called and asked order copy for refund policy. We sent to him. It is clearly given for refund eligible when discontinued the course any time. Refund given based on session attended. Instead of refund they harnessing to do balance payment. I need Justice for it

My biggest mistake is to trust "B*Y*J*U*S". The sale person "Councillor" who has arrived at my home and tell us by his sweeter mouth about byju's course. He said that after 45 days company will automatically stop the course if the student is not upto the grade but according to his words there is nothing going on. I have purchased the course in January and he said that within a week my classes will start but after that there is no information about the live classes I have emailed about it, told the so called mentor but everyone said that there is nothing like 45 days policy and we are not able to cancel this course. And tha auto debit is continuously going on. I have emailed many time but there is no response. Now in the month of July at least the classes are going to start but I am not satisfied with it at all if the classes will have to start from July then he should told me about that, why should I pay them free for 5 months. Not at all satisfied. Want to cancel this course and cancel the auto debit.
I will never suggest anyone to buy thr byju's products.

I had called them 2weeks ago about cancellation and they confirmed that it would be done and I would get a callback but after a few calls nothing has been done these people are just scamming money. Telling lies about the courses and convincing people into buying their courses. Blantant false advertising is being done. I am the only one calling them everyday to get my money back. Please do something about it.

I had purchased byjus Examprep subscription for my brother for NDA course(on 11 June 2022 for Rs. 16, 000/-) in which I was promised to have hard copy Booklets with notes, test papers and other important stuffs to be delivered in time, which is yet not fulfilled and when contacted, they said it will take atleast 15 more days. Even if I receive it by then, My brother will get less than one month to prepare for the exam for which I had purchased this course 2.5 months before. Also, many classes are getting cancelled by the Byjus teachers which are scheduled to happen.

When I talk to their executive, their response is: can't help, won't cancel subscription and do whatever you want...

I request the authority to please help me refund my fees and cancel my subscription as this course is a waste for us without the service it was supposed to provide like Booklets and online classes.

Details of purchase:
Name of student(consumer): Vivek Kumar
contact no.(profile detail): [protected]
course name: NDA II 2022(for NDA NA)
course fees: Rs 16, 000/-
data of purchase: 11th June 2022

please help me get full refund
Thank you

I have purchased one course in byjus . Now i want to do cancel the product immediately . I have been trying to do cancellation for last 3 weeks . No one did the cancellation. i am still try to do cancellation . They wouldn't consider my situation . I have tried lot of times to do cancellation . Even though i have paid this month of EMI RS 2586. They are all cheaters . I want the reason for why they won't provide the cancellation after 15 days. This is called as cheating . This is my course and i purchased this course i can do cancellation when i got inconvenient or unnecessary for my future . I will going to send a lawer notice to byjus team if the product won't cancel immediately . This my second complaint . Universities also give the discontinue for students .

I have called byju's support a lot of time saying that byju's is not helping anymore, and also I can't afford the emi payments. Deactivate my loan account, I'm not using byju's anymore and when I called them they are behaving so rudely I told him to cancel the EMI loan but he didn't not cancel it. Then I sent a email to cancel as a request that also they didn't respond anything.

I had opted for cancellation within the stipulated time. I recieved Byjus products on May 27, 2022 and I raised cancellation on Jun 2, 2022. Many people from Byjus spoked with us regarding this some said we had cancelled the plan but some said you want to take the plan for sure and we will deduct money from your account on EMI date. I want Byjus to cancel the plan and take back all the products from us. It's not fair to be acting being nice and scratching our money with our knowledge even we cancelled the plan