BYJU's Complaints & Reviews

I don't understand classes. I want to return my books and tablet

Dear sir/madam,
I have purchased Byjus class for my child before 75 days. During product explanation time, if not interested we can cancel the order like that they told. past two months I'm following Byjus Team for cancellation and refund. But they are not cancelling and refund the money. Please support and do the needful.

We joined 2 years live classes course in Byju's at the end of September 2021 and will ending may2023. I discontinued 31st June and mailed 1st july 2022. After my request session link not given. EMI 80% paid. After discontinued they balance 20%payment and refused for refund. Yesterday byjus staff called and asked order copy for refund policy. We sent to him. It is clearly given for refund eligible when discontinued the course any time. Refund given based on session attended. Instead of refund they harnessing to do balance payment. I need Justice for it

My biggest mistake is to trust "B*Y*J*U*S". The sale person "Councillor" who has arrived at my home and tell us by his sweeter mouth about byju's course. He said that after 45 days company will automatically stop the course if the student is not upto the grade but according to his words there is nothing going on. I have purchased the course in January and he said that within a week my classes will start but after that there is no information about the live classes I have emailed about it, told the so called mentor but everyone said that there is nothing like 45 days policy and we are not able to cancel this course. And tha auto debit is continuously going on. I have emailed many time but there is no response. Now in the month of July at least the classes are going to start but I am not satisfied with it at all if the classes will have to start from July then he should told me about that, why should I pay them free for 5 months. Not at all satisfied. Want to cancel this course and cancel the auto debit.
I will never suggest anyone to buy thr byju's products.

I had called them 2weeks ago about cancellation and they confirmed that it would be done and I would get a callback but after a few calls nothing has been done these people are just scamming money. Telling lies about the courses and convincing people into buying their courses. Blantant false advertising is being done. I am the only one calling them everyday to get my money back. Please do something about it.

I had purchased byjus Examprep subscription for my brother for NDA course(on 11 June 2022 for Rs. 16, 000/-) in which I was promised to have hard copy Booklets with notes, test papers and other important stuffs to be delivered in time, which is yet not fulfilled and when contacted, they said it will take atleast 15 more days. Even if I receive it by then, My brother will get less than one month to prepare for the exam for which I had purchased this course 2.5 months before. Also, many classes are getting cancelled by the Byjus teachers which are scheduled to happen.

When I talk to their executive, their response is: can't help, won't cancel subscription and do whatever you want...

I request the authority to please help me refund my fees and cancel my subscription as this course is a waste for us without the service it was supposed to provide like Booklets and online classes.

Details of purchase:
Name of student(consumer): Vivek Kumar
contact no.(profile detail): [protected]
course name: NDA II 2022(for NDA NA)
course fees: Rs 16, 000/-
data of purchase: 11th June 2022

please help me get full refund
Thank you

I have purchased one course in byjus . Now i want to do cancel the product immediately . I have been trying to do cancellation for last 3 weeks . No one did the cancellation. i am still try to do cancellation . They wouldn't consider my situation . I have tried lot of times to do cancellation . Even though i have paid this month of EMI RS 2586. They are all cheaters . I want the reason for why they won't provide the cancellation after 15 days. This is called as cheating . This is my course and i purchased this course i can do cancellation when i got inconvenient or unnecessary for my future . I will going to send a lawer notice to byjus team if the product won't cancel immediately . This my second complaint . Universities also give the discontinue for students .

I have called byju's support a lot of time saying that byju's is not helping anymore, and also I can't afford the emi payments. Deactivate my loan account, I'm not using byju's anymore and when I called them they are behaving so rudely I told him to cancel the EMI loan but he didn't not cancel it. Then I sent a email to cancel as a request that also they didn't respond anything.

I had opted for cancellation within the stipulated time. I recieved Byjus products on May 27, 2022 and I raised cancellation on Jun 2, 2022. Many people from Byjus spoked with us regarding this some said we had cancelled the plan but some said you want to take the plan for sure and we will deduct money from your account on EMI date. I want Byjus to cancel the plan and take back all the products from us. It's not fair to be acting being nice and scratching our money with our knowledge even we cancelled the plan

I'm Stalin, my daughter Anurisha join byjus on April 2022, I have a critical financial problem, I don't have money to pay the EMI please please stop my emi
order id P1-SSO4-[protected]
My loan No:[protected]
Please stop my Emi, don't want refund please stop my Emi

I have been trying to cancel my byjus product through both call and email they have been rejecting my voice and pushing me into another way .They never consider the customer feelings and intend . They are all cheater . They said after 2 months cancellation isn't possible . Why i want cancellation because i won't able to pay EMI and preparation in my course . Whenever i called byjus collection department they cut the call immediately and without telling any reason. its happened today morning. They always said concern tem will call you with 24 hrs.

Hi Sir/Ma'am,

I am complaining on behalf on my sister Anushka Sengar for whom we tried the BYJU's services for class 11th-12th.
On 26th Feb, we were contacted by Mr. Mayank Vishwakarma[[protected]] for the services provided by BYJU's about the course they provide for 60, 000 and we were told that we need to pay 5000 as a down payment for trial purpose of 15 days and if we were not satisfied with the material then the money will be returned. So we paid 5000 on the same day for trying out the course 11+12 PCM_JEE, and we received the tablet and study material in the next few days but we were not satisfied with the study material provided to us. So we tried contacting Mr. Mayank within 15 days only to opt out of the course and to return the material that was provided to us and thus we have been trying to contact him ever since. Seems like Mayank has left his job for BYJU's and Shantanu Mathur[shantanu.[protected]@byjus.com] was the mentor. We tried reaching out to him as well but no response. We have raised this concern many times in the past month but haven't got any response. This is very disappointing. And now they keep on deducting our money on monthly basis. Till now they have taken 10, 042 rupees{including the registration charges} and now most probably they are going to deduct 5042 again tomorrow. We never wanted to continue with their services but no-one is responding. We still have their material in the same condition completely untouched. I have tried reaching out to customer care and have dropped various mails time to time but haven't got any response. I tried contacting Mr. Ashish Dixit[[protected]]. I am attaching the screenshots of all the communication and the mails that I have sent.
The services from BYJU's have been extremely disappointing. We request you to please help us here. We are so tensed because of this and our money is being deducted for no good reason and no one is helping us out here. Please do help.

I have been trying to terminate the Byjus program since past month as I am not able to pay EMI’s and I informed them within the trial period of 15 days still no action is being taken yet. It is very harassing for us... I mentally depressed.
My daughter order id
P1-SSO4-[protected]

Dear team
I had raised a complaint regarding for my cancellation for this courses every time you people are saying you will get the call today but every day you were default I am not satisfying for this things kindly unregister my ECS FORM .! I fact I got message from my bank that 5338/rupees will debit from your bank on 5th of July 2022 onwards
This product has sell by to me Mr Saurabh Kumar I am trying to call him every day but he is not responding the call since he sold me this unwanted product his contact no-[protected] .. !!

If any ECS gone then you people r responsible for this things otherwise I will take a necessary action with you guys REMEMBER

THANKS

Shyam sunder bansal
[protected]

Dear Team,

I have already enrolled my kid for BYJU but still your marketing team keeps calling twice a day. It is very frustrating and annoying that these people don't have details of person who has already enrolled in the program.

Concentrate on your Quality of service more than marketing. As an existing customer, I have observed many gaps and shared same with mentor but no improvement at all.

I can see that you people are failing in providing quality service and definitely it would help your rivals.

thanks & regards,
JAy Patel

Byjus calling me everyday . I blocked them a lot of times now they call me from a new number. Trucaller shows that a byjus education Consultant with blue tick calls me . I am annoyed. Stop calling me. Otherwise I have to go to the police station.

Sir

Byjus ki councellor ne mere paas se 5000 deposit karvaye ye bolke ki refonebal h 15 din ka trial dijiye aagar aap ko course aacha nai lagta to vo paise aapko refind ho jayega vo refond nahi kr rahe hai

Mere bank account se muje inform kiye bina hi emi ka process chalu karva diya or jab muje pata chala to mene bola councellor ki ye kyu kiya to boli ki glitch ho gaya h kai logo ke saath 27000 ka emi karva liya hai or abhi koi ans nhi de rahe h

Hi Team,

My kid was enrolled for 1st grade in Byju's future school for online classes. Initially the representative from Byju's told us that we can cancel the enrolment at any time as our request is to continue the online classes only during the summer for 2-3 months.

We have paid the amount 45000/- for the same and later on we got the call from instructor as they claimed that they would not roll back the enrollment after 14 days.
Considering this two different details from the byju's representatives we decided to roll back my kid enrollment and requested the support team for cancellation on 17th May -2022.

There onwards, we have been contacting the Byju's customer service regularly and exchanged some mails that my refund has been initiated. However, so far we haven't received my refund and every time we are calling to the customer service they are telling one new story and requesting us to wait for a while.

There is no co-ordination with in the Byjus's teams and using their representatives giving false commitments until we join our kid. I am completely suffering from last 2 months by taking the decision to join the kids for online courses for couple of months to engage them in active learning.

My case id details is CaseID[protected] and some one look into this urgently and contact me over the registered mail below for any further communication.

We need swift action in this matter whoever involved from admitting the kids to organisation and delaying my refund requests.

Email: p.v.[protected]@gmail.com

First they give commitment for quality of their services but it has very poor service and after payment you will feel helpless.
They are fraud and cheating people

We have registered the Byju's course on 4th Jun and paid Full fees. The Course is not started yet. They are not replying to emails nor providing customer support after multiple calls on helpline. We are highly disappointed.

We request for cancellation and complete refund of fees.

Email: yogini.[protected]@gmail.com/av.[protected]@gmail.com
Contact: [protected]/[protected]