BYJU's Complaints & Reviews

I have taken offline admission in akash + byjus . So ihave to cancelthe loan and refund my money as soon as possible. I also sent many mail to support team. Please solve my problem otherwise i will register f.I.R against byjus company

My previous complain is not solve by byju's and you please solve my problem

Sir from 6 days i daily call your CUSTUMER care to cancel my son registration bcz my son cant uderstant online class I do registration 7.8.2022 after three days 20.8.22 I complaint that i want to cancel my son registration but every day CUSTUMER care say sr manager call you today but till time call not come plz sir request refund my 10000 rs and cancel my registration and emi
Register mobile no. [protected]

We already informed to the manager regarding the admission to hostel of my child, Itika Kanrar. We requested them many times to shift the class on Saturday or Sunday. But after lots calls also the class was not resumed yet.

We are paying the amount every month without geting any class for my kid. Please resume the class or stop the payment.

Regarding cancellation of my byjus course, Although we have sent mail to byjus team which was adviced by byjus representative.now they are ignore my calls and mail reply...kindly do the needful at earlier as possible...

A student who not want to study online on byjus learning application and we want to cancel the admission from byjus.but byjus customer and mentors not cancel it .they say we have a policy of cancellation under 15 days of admission.but a counsellor of byjus, name is Shashank Suman they say to me on the day of counselling, that whenever you want to cancel the admission, so i not agree of byjus policies, they force me to pay emi but student not want to study then why we pay amount, . Please help me

We bought Byjus Tuition package for my son paid 10000 and remaining 40K/12 monthly installment on insistance of the sales person.

The sales person told us that if not satisfied the cancellation can be done anytme.

We realized the coaching had deteriorated my son's perfomance in the School.

When we requested a cancellation after 1 month they are saying we cannot do that and insisting to continue.

Please help as they are threating us.

I order my book 2 month ago but I do not receive any books from byju's they promises to deliver my book in 15 days but it is going to be 2 months my preparation for class 11th + NEET STOPPED please help me

I have already applied for Cancellation Of Course within 15 days as per cancellation policy, But Still It Was Not Closed and whenever making calls to customer care always same answer will arrange a call but no call at all.
I have sent a mail also on [protected]@byjus.com id but received response "We have raised a priority request with the concerned department regarding your concern and they will resolve the same at the earliest" but nothing happens.

The byjus sales person do fake promise and cheating.
Byjus Teachers guidance also very worst. Wast of money, even when i ask them to cancel the course. They refuse my words.

I have registered cancellation request for refund of my money on[protected] but till the day i am not receiving my refund nor any response from Byjus.

I have sent email to [protected]@byjus.com and cancellation team and every day calling to customer support but no one listening to me nor refunding my money.

Request you to please refund my money as am not able to pay the EMI amount.

Thanks and regards,

Sabyasachi Mishra father of SHREEANSH MISHRA

[protected]

[protected]

I have cheated by byjus selling the wrong product. Now I have requested for cancellations within given time but not getting any response from them. Please help me to resolve my issue.

I had bought byjus app for 45k for which I had paid initialamountvof 5k and rest 40k I had agreed to pay in 12 EMIof Rs.3333/- but I didnot like that app and applied for cancellation within 15days and that time there executives offered me a discount and informed me to pay only 28k. But as the EMI was fixed for Rs.3333/- they told me that after 9 months of payment they shall refund the excess amount of 1997 to me back ( 3333 * 9 = Rs. 29997/-) .

My 9 months of EMI ended on Feb 2021 but in March also they tried to deduct amount and as I had not kept enough cash in that account the cheque bounced. So from theirfinance team executives called me. I showed the communication I recd from byjus but they were not accepting it. Due to their internal mismanagement their data were not updated and some of their executives were so harsh to me that the verbally abused me and talked in very harsh way. Later on after 15 to 20 days of many mails and calls to different departments and at last when I threatened them to take legal way they stopped calling but I have still not received my refund.

For refund also I have written mails and made many calls to them Once they took my account number and ifsc code and told that they shall refund it that week but I have not yet received any amount I have written mails to them after that also but now they font even reply to my mails.

Their finance team is very poor with no record management and have no general ethics to behave with others. Kindly help me to get my compensation

This is RAHUL KHARWAR, I've applied byjus cancellation department for cancellation since 22June 2022. Applied within 12 days of receiving the order.

Request ID: 34931220

The customer care team only assures the call back from the Sr. Manager every time called and have not received the calls from the Sr. Manager till date. Its really unfortunate and frustrating as there is no such team who can really take the concerns of the customers and solve things on priority. The channel is only customer care and which is of no use as they only talk the same repetitive dialogues and is of no help.

I'm mentally tortured by Byju's..MY BANK Account is also disturb by Byju's.

PLEASE HELP ME ASAP.

Dear Sir,

I was offered byju's class initally as free for my child but the teacher which came to my home told a diffreent story. I somehow agreed to purchase the course after they told me that I can cancel this order within 15 days, if you are not satisfied.

Now I am trying to cancel my order from the last 10 days but nobody is listening and they are insisting me to have these classes.

Please help me to cancel my order and refund of my money

Regards
Ravinder Pal

Rohan Shet (rohan.[protected]@byjus.com) visited my home at 07:45PM on July 23, 2022 and wasn't leaving till I make the payment. So I made initial payment at 10:30 then he left. He assured it will be refunded if I cancel at any time. Once he left I checked about it online and I didnt like it so requested for cancellation immediately. Since then I am struggling between Customer care, support team, cancellation team, Rohan and his manager Arjun (arjun.[protected]@byjus.com). Rohan and Arjun wasn't responding to my calls or texts. Today Arjun answered my call and blamed me for making the payment rather providing status on request request. Support Team, Cancellation team is not responding to my emails, Every time I call Customer care, they ask me to wait for 24 to 48 Hrs.

Sir byjus Wale sunne ka koi namm nahi le rahe hai please help me byjus wale bacche ko samga nahi pa rahe hai but aur koi response nahi de pa rahe hum khud unhe two months se call kar rahe hai aur mail bhi bhej dete hai phir bhir bhi koi response nahi aata hai please help me my son Ujjwal 6th class ragister number [protected] hai

Hi sir
This is S. Sai Hrithesh of class 11 taking the online classes from your online platform AAKASH BYJUS. I need to cancel my subscription that jee mains /advanced course for 2 years and they have charged me Rs. 1, 00, 000 through EMI process i already paid for two months that nearly 19K. But I am not anymore interested in thosr classes as well. Because I couldn't concentrate on my college studies. As I already study in a IIT academy there is no requirement of BYJUS classes anymore. So plz kindly cancel ❌ my subscription

Registered mobile no. [protected]
Student name:S Sai Hrithesh
Father Name: S Shiva Kumar.

Hope u reply me ASAP

With regards
S. Sai Hrithesh

Sir i want to cancel Byjus package. Even though it is a week, still they are not cancelling the package. It falls within 15 days as per byjus cancellation policy. The mentor Chandana from Byjus who forced us to buy the package is also not reachable on her number [protected]. Also Called customer care innumerable times and they say "please wait for the call back" that's all. Please help me Cancel the Byjus package and refund my amount.

Sir mene byju's se UPSC IAS course parchase Kiya tha mene course 8, 10 din pada mujhe samajh nhi aya mene apne counsellor Name (Harish khandel wala) se 7 June ko call per sampark Kiya tab unhone or tray krte phir bhi aap ke samajh me nhi ataa hai to me course baps kra dunga mene phir 3July ko call kra tha per unhone mera call nhi uthaya mene wathsapp per bhi message Kiya ki sir mujhe course samajh nhi aa raha hai mene course pack kar kr rakh diya hai message check kar liya per unhone uska reply nhi Diya aab call bhi nhi utaa rahai hai byju's help center call per bhi me kayi bar complent kar chuka hu mere pas aab EMI primeyam bharne ke liye call aa rahi hai mujhe course samajh me hi nhi aa raha hai toh me EMI bharne ki koi jimmedari nhi banti he krpiya karke Mera cores ritarn krayiye rajistar namber [protected], my name is Krishna sagar