BYJU's Complaints & Reviews

Team,

The patience of mine has crossed its limits
I have talked to nearly 15 customer care executives and with utter respect and patience.

Byjus told me that my concern has been raised with priority. I got no response from their side since last week. Is this the way to tackle with priority requests?

On Monday the mentor told me that I will be getting the call from one of the senior managers...

A Byjus agent visited my house to sell a course for my son. He promised few benefits like online face to face teaching etc if not I was allowed to discontinue from the course within 15 days. Later after I enrolled for the course, nothing as such happened, only materials were sent and no tutoring was done. EMI was also started for my loan by the company. After knowing that the sold us their course by giving false statements I immediately called...

I would like to surrender or return the product which was taken from Lkg to grade 3 class . Mentor and counsellor keeps rolling their duties and not providing the suitable answer . Pls refund my appropriate amount...

My daughter C.Rhema Grace was enrolled in BYJUS last year for online classes and we have paid the fee of RS.1, 40, 000/- [Rupees One Lakh and Forty Thousand] from our hard earned money.

Her 9th standard was started in the month of APRIL 2022 itself. But the online classes in BYJUS was not activated till date, I have given repeated calls and reminders to all the mentors from the month of APRIL 2022 and I even begged them to...

I am Amish verma and my employee ID TNL71930852 . My salary is not credited that I was worked as BDT in BYJUS. Please credit my salary....

As I have already complaint against misconduct and abusive behaviour of Zain Agha, one of the counsellor at Bhavya complex(Phone-[protected] Id- Zain.[protected]@Byjus.com). I am writing this concern in response to the byjus and its working scenario as not only Zain Agha but today I faced the misbehavior of Rahil Hasan (Senior Manager, sales Dep., Phone- [protected]) when I called to Shubham Goswami, phone- [protected]), Reg. admission process and...

I purchased BHLP course on IAS from Byjus on 20th June and after that i also paid 5000/- for the registration which was completed and as per my counsellor i will be getting links for the classes and everything i will getting on the same day but i didn't received anything and i complained about this to my counsellor to which he said that he is not in Delhi so he can't do anything but he gave me a number so that my issue get resolved.. br...

Improper response and not give NOTS, guidance to JEE ADVANCE....

My name is Anitha.
The byjus councellor came and forced to take the subscription of LKG-3
Of Rs.75000.
I have already paid Rs.24000 and told that any time you can cancel the subscription
But now we don't want the product . As they promised we didn't get mentor support too. not done any class now I want to cancel but they are not responding. Not at all giving response.
I want to cancel the subscription immediately...

Sir i want to cancel Byjus class because they are not teaching me forcing me to pay the amount telling that your cibil score will be impacted (and they are threatening that you can't get any new job or any loan for in future) I'm unable to pay the money too and byjus policy for cancellation in 15 days they didn't mention me about the cancellation process I contacted them multiple times but now there is not positive response so kindly help...

I am shruti bharti. i join online class for neet but i was not satisfied with byjus product and teaching .so i appied for cancellation within 15 days in trail preriod . I am mailing for last two months and husna.taj call me and asked information .But she never process my cancellation . currently they are calling and messeging me for money .they are threatening me . I did not attend any classses and i also mailed for cancellation in trail...

Dear parent

As discussed over phone, the previous enrollment with Byjus 11+12 PCM/JEE with order id SO-[protected] can be continued as per 2023 validity and the EMI for the same is completed and no EMI will be taken then on. The new enrollment SO-[protected] for AKASH classes will continue as per the communication and the EMI for the same starts from next month...

Hi. Actually my brother taken the by just IAS course. At the time of applying they are convenient. After he taken the product, within no time he told the representative about his dissatisfaction on course. He said he will help in cancellation process and he suggested that to pay 2 emi’s. But now his mobile is turned off and we are trying to approach byjus since 2 months. The funny thing is they can’t able to find the course even we are...

My name is Anitha.
The byjus councellor came and forced to take the subscription of LKG-3
Of Rs.75000.
I have already paid Rs.24000 and told that any time you can cancel the subscription
But now we don't want the product . As they promised we didn't get mentor support too. not done any class now I want to cancel but they are not responding.
I want to cancel the subscription immediately...

My name is Anitha.
The byjus councellor came and forced to take the subscription of LKG-3
Of Rs.75000.
I have already paid Rs.24000 and told that any time you can cancel the subscription
But now we don't want the product . As they promised we didn't get mentor support too. not done any class now I want to cancel but they are not responding.
I want to cancel the subscription immediately or I will file case...

STUDENT NAME: Kiansh Agarwal
Ph.No. [protected]
We have receuved study material for class 2 in first week of july. After receiving the material we found that it is not of my kids level and is too boring for him. We immediately placed refund request in 7 days. Now its almost 1 month and there is no hearing. Byjus is asking us to return the study material. since last 1 week we are calling customer care and asking for address to...

I purchased the byjus IA S home learning program in the month of June for 2.5 yrs.Actually my emi plan is 4000 pm for 12 months which my counselor suggested me to change to 2000pm for 24 months.But they actually didn't .Now the bank is asking me to pay 4000 pm.I contacted byjus team continuously but they are giving different numbers.If I ask any question simply they are cutting the call.I am really stressed.I want my money back.I belong to...

Hi complaint resolution team, I have taken the two teacher package for Grade 9 and 10 for my daughter from dinesh.[protected]@byjus.com on 12th Jul 2022. My subscription was not activated, communication stopped from Dinesh and till date I have neither received the activation mail/call nor received any information about the status. Its more than a week that I have requested for a cancellation and still no confirmation or communication regarding...

I started byjus for my daughter. The initial part their approach is good, after 15 days they started showing their poor mentor support, so far it's been many mentors calling at the time of 7 or 8 pm when my daughter is not available. It's been 40 days as of now, we are not interested in continuing as my daughter is not showing any interest on the product as she was only at age of 9, I don't want to make more burden on her apart from regular...

Zain Agha abused me on call and continue torturing me...he is an insane personality as he showed...I want an strict action against him..He is associated Shubham (manager and counsellor)..zain agha contact num.[protected]...