BYJU's Complaints & Reviews

I have paid an advance of 5000/- rupees as part of preprimary classes and decided not to go further because of false promises made.

The team that reached out to me can't do anything and customer care doesn't care.

Last month I am started a trial of byju's subscription
But I don't understand byju's study and I'm cancel a premium subscription
But byju's not cancel my loan, please cancel my loan

Cancel My Son admission and cancel the product.

Plz cancel my product and I need refund my money back.

I want cancellation, Please help me resolve my issue.

I want to cancel my kid class but nobody responding please cancel our admission plz

Please help me For cancellation and resolve this here are the details.

I have taken offline admission in akash + byjus . So ihave to cancelthe loan and refund my money as soon as possible. I also sent many mail to support team. Please solve my problem otherwise i will register f.I.R against byjus company

My previous complain is not solve by byju's and you please solve my problem

Sir from 6 days i daily call your CUSTUMER care to cancel my son registration bcz my son cant uderstant online class I do registration 7.8.2022 after three days 20.8.22 I complaint that i want to cancel my son registration but every day CUSTUMER care say sr manager call you today but till time call not come plz sir request refund my 10000 rs and cancel my registration and emi
Register mobile no. [protected]

We already informed to the manager regarding the admission to hostel of my child, Itika Kanrar. We requested them many times to shift the class on Saturday or Sunday. But after lots calls also the class was not resumed yet.

We are paying the amount every month without geting any class for my kid. Please resume the class or stop the payment.

Regarding cancellation of my byjus course, Although we have sent mail to byjus team which was adviced by byjus representative.now they are ignore my calls and mail reply...kindly do the needful at earlier as possible...

A student who not want to study online on byjus learning application and we want to cancel the admission from byjus.but byjus customer and mentors not cancel it .they say we have a policy of cancellation under 15 days of admission.but a counsellor of byjus, name is Shashank Suman they say to me on the day of counselling, that whenever you want to cancel the admission, so i not agree of byjus policies, they force me to pay emi but student not want to study then why we pay amount, . Please help me

We bought Byjus Tuition package for my son paid 10000 and remaining 40K/12 monthly installment on insistance of the sales person.

The sales person told us that if not satisfied the cancellation can be done anytme.

We realized the coaching had deteriorated my son's perfomance in the School.

When we requested a cancellation after 1 month they are saying we cannot do that and insisting to continue.

Please help as they are threating us.

I order my book 2 month ago but I do not receive any books from byju's they promises to deliver my book in 15 days but it is going to be 2 months my preparation for class 11th + NEET STOPPED please help me

I have already applied for Cancellation Of Course within 15 days as per cancellation policy, But Still It Was Not Closed and whenever making calls to customer care always same answer will arrange a call but no call at all.
I have sent a mail also on [protected]@byjus.com id but received response "We have raised a priority request with the concerned department regarding your concern and they will resolve the same at the earliest" but nothing happens.

The byjus sales person do fake promise and cheating.
Byjus Teachers guidance also very worst. Wast of money, even when i ask them to cancel the course. They refuse my words.

I have registered cancellation request for refund of my money on[protected] but till the day i am not receiving my refund nor any response from Byjus.

I have sent email to [protected]@byjus.com and cancellation team and every day calling to customer support but no one listening to me nor refunding my money.

Request you to please refund my money as am not able to pay the EMI amount.

Thanks and regards,

Sabyasachi Mishra father of SHREEANSH MISHRA

[protected]

[protected]

I have cheated by byjus selling the wrong product. Now I have requested for cancellations within given time but not getting any response from them. Please help me to resolve my issue.

I had bought byjus app for 45k for which I had paid initialamountvof 5k and rest 40k I had agreed to pay in 12 EMIof Rs.3333/- but I didnot like that app and applied for cancellation within 15days and that time there executives offered me a discount and informed me to pay only 28k. But as the EMI was fixed for Rs.3333/- they told me that after 9 months of payment they shall refund the excess amount of 1997 to me back ( 3333 * 9 = Rs. 29997/-) .

My 9 months of EMI ended on Feb 2021 but in March also they tried to deduct amount and as I had not kept enough cash in that account the cheque bounced. So from theirfinance team executives called me. I showed the communication I recd from byjus but they were not accepting it. Due to their internal mismanagement their data were not updated and some of their executives were so harsh to me that the verbally abused me and talked in very harsh way. Later on after 15 to 20 days of many mails and calls to different departments and at last when I threatened them to take legal way they stopped calling but I have still not received my refund.

For refund also I have written mails and made many calls to them Once they took my account number and ifsc code and told that they shall refund it that week but I have not yet received any amount I have written mails to them after that also but now they font even reply to my mails.

Their finance team is very poor with no record management and have no general ethics to behave with others. Kindly help me to get my compensation