Claimed

BYJU's Complaints & Reviews

1.7
Updated: Jun 19, 2025
Complaints 4205
Resolved
1429
Unresolved
2776
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's reviews & complaints page 34

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
Yash Tajne
Aug 17, 2022
Report
Copy

Address: BANGLORE KARNATAKA
Website: byjus company

I have taken offline admission in akash + byjus . So ihave to cancelthe loan and refund my money as soon as possible. I also sent many mail to support team. Please solve my problem otherwise i will register f.I.R against byjus company
+1 photos
BYJU's customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Radharaman Jaiswal
    Aug 17, 2022
    Resolved
    Report
    Copy
    Resolved

    My previous complain is not solve by byju's and you please solve my problem
    Aug 18, 2022
    Complaint marked as Resolved 
    byju's company not solve my problem, i want to free cancellation but they force to pay more money for cancel, and the contact of byjus company is very bad, we can not contacct properly with byjus
    BYJU's customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      harshamit market view
      Aug 15, 2022
      Report
      Copy

      Address: BHARATPUR, BHARATPUR

      Sir from 6 days i daily call your CUSTUMER care to cancel my son registration bcz my son cant uderstant online class I do registration 7.8.2022 after three days 20.8.22 I complaint that i want to cancel my son registration but every day CUSTUMER care say sr manager call you today but till time call not come plz sir request refund my 10000 rs and cancel my registration and emi
      Register mobile no. [protected]
      +1 photos
      BYJU's customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mainak Kanrar
        from Bengaluru, Karnataka
        Aug 15, 2022
        Report
        Copy

        Address: K46/604 Shapoorji complex, Newtown, Kolkata-135

        We already informed to the manager regarding the admission to hostel of my child, Itika Kanrar. We requested them many times to shift the class on Saturday or Sunday. But after lots calls also the class was not resumed yet.

        We are paying the amount every month without geting any class for my kid. Please resume the class or stop the payment.
        BYJU's customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Vignesh kanna M
          from Chennai, Tamil Nadu
          Aug 15, 2022
          Report
          Copy

          Regarding cancellation of my byjus course, Although we have sent mail to byjus team which was adviced by byjus representative.now they are ignore my calls and mail reply...kindly do the needful at earlier as possible...
          +1 photos
          BYJU's customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Radharaman Jaiswal
            Aug 14, 2022
            Report
            Copy

            Address: 6th floor,ibc knowledge park, Bengaluru,560029

            A student who not want to study online on byjus learning application and we want to cancel the admission from byjus.but byjus customer and mentors not cancel it .they say we have a policy of cancellation under 15 days of admission.but a counsellor of byjus, name is Shashank Suman they say to me on the day of counselling, that whenever you want to cancel the admission, so i not agree of byjus policies, they force me to pay emi but student not want to study then why we pay amount, . Please help me
            +1 photos
            BYJU's customer support has been notified about the posted complaint.
            Aug 14, 2022
            Updated by Radharaman Jaiswal
            A student who not want to study online on byjus learning application and we want to cancel the admission from byjus.but byjus customer and mentors not cancel it .they say we have a policy of cancellation under 15 days of admission.but a counsellor of byjus, name is Shashank Suman they say to me on the day of counselling, that whenever you want to cancel the admission, so i not agree of byjus policies, they force me to pay emi but student not want to study then why we pay amount, . Please help me
            No reply from byjus
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kajdutta
              Aug 14, 2022
              Report
              Copy

              Address: Kolkata
              Website: Byjus.com

              We bought Byjus Tuition package for my son paid 10000 and remaining 40K/12 monthly installment on insistance of the sales person.

              The sales person told us that if not satisfied the cancellation can be done anytme.

              We realized the coaching had deteriorated my son's perfomance in the School.

              When we requested a cancellation after 1 month they are saying we cannot do that and insisting to continue.

              Please help as they are threating us.
              BYJU's customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Suneeta patel
                from Rewa, Madhya Pradesh
                Aug 14, 2022
                Report
                Copy

                Address: Bengluru , karnatak

                I order my book 2 month ago but I do not receive any books from byju's they promises to deliver my book in 15 days but it is going to be 2 months my preparation for class 11th + NEET STOPPED please help me
                BYJU's customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shamksh
                  Aug 13, 2022
                  Report
                  Copy

                  I have already applied for Cancellation Of Course within 15 days as per cancellation policy, But Still It Was Not Closed and whenever making calls to customer care always same answer will arrange a call but no call at all.
                  I have sent a mail also on [protected]@byjus.com id but received response "We have raised a priority request with the concerned department regarding your concern and they will resolve the same at the earliest" but nothing happens.
                  BYJU's customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sivaprasath Thangavel
                    Aug 13, 2022
                    Report
                    Copy

                    Website: Byjus

                    The byjus sales person do fake promise and cheating.
                    Byjus Teachers guidance also very worst. Wast of money, even when i ask them to cancel the course. They refuse my words.
                    BYJU's customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shreeansh Mishra
                      from Bhubaneswar, Odisha
                      Aug 13, 2022
                      Report
                      Copy

                      Address: BHUBANESWAR odisha

                      I have registered cancellation request for refund of my money on[protected] but till the day i am not receiving my refund nor any response from Byjus.

                      I have sent email to [protected]@byjus.com and cancellation team and every day calling to customer support but no one listening to me nor refunding my money.

                      Request you to please refund my money as am not able to pay the EMI amount.

                      Thanks and regards,

                      Sabyasachi Mishra father of SHREEANSH MISHRA

                      [protected]

                      [protected]
                      BYJU's customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shabana Shadab
                        Aug 12, 2022
                        Report
                        Copy

                        Address: Bangalore

                        I have cheated by byjus selling the wrong product. Now I have requested for cancellations within given time but not getting any response from them. Please help me to resolve my issue.
                        BYJU's customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          BabitaD
                          from Ernakulam, Kerala
                          Aug 11, 2022
                          Report
                          Copy

                          I had bought byjus app for 45k for which I had paid initialamountvof 5k and rest 40k I had agreed to pay in 12 EMIof Rs.3333/- but I didnot like that app and applied for cancellation within 15days and that time there executives offered me a discount and informed me to pay only 28k. But as the EMI was fixed for Rs.3333/- they told me that after 9 months of payment they shall refund the excess amount of 1997 to me back ( 3333 * 9 = Rs. 29997/-) .

                          My 9 months of EMI ended on Feb 2021 but in March also they tried to deduct amount and as I had not kept enough cash in that account the cheque bounced. So from theirfinance team executives called me. I showed the communication I recd from byjus but they were not accepting it. Due to their internal mismanagement their data were not updated and some of their executives were so harsh to me that the verbally abused me and talked in very harsh way. Later on after 15 to 20 days of many mails and calls to different departments and at last when I threatened them to take legal way they stopped calling but I have still not received my refund.

                          For refund also I have written mails and made many calls to them Once they took my account number and ifsc code and told that they shall refund it that week but I have not yet received any amount I have written mails to them after that also but now they font even reply to my mails.

                          Their finance team is very poor with no record management and have no general ethics to behave with others. Kindly help me to get my compensation
                          BYJU's customer support has been notified about the posted complaint.
                          Sep 06, 2022
                          Updated by BabitaD
                          It's almost 1month since I raised complaint against Byjus in this forum but not received any update
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            rahulkharwar
                            Aug 11, 2022
                            Report
                            Copy

                            This is RAHUL KHARWAR, I've applied byjus cancellation department for cancellation since 22June 2022. Applied within 12 days of receiving the order.

                            Request ID: 34931220

                            The customer care team only assures the call back from the Sr. Manager every time called and have not received the calls from the Sr. Manager till date. Its really unfortunate and frustrating as there is no such team who can really take the concerns of the customers and solve things on priority. The channel is only customer care and which is of no use as they only talk the same repetitive dialogues and is of no help.

                            I'm mentally tortured by Byju's..MY BANK Account is also disturb by Byju's.

                            PLEASE HELP ME ASAP.
                            +7 photos
                            BYJU's customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ravi1708
                              Aug 10, 2022
                              Report
                              Copy

                              Dear Sir,

                              I was offered byju's class initally as free for my child but the teacher which came to my home told a diffreent story. I somehow agreed to purchase the course after they told me that I can cancel this order within 15 days, if you are not satisfied.

                              Now I am trying to cancel my order from the last 10 days but nobody is listening and they are insisting me to have these classes.

                              Please help me to cancel my order and refund of my money

                              Regards
                              Ravinder Pal
                              BYJU's customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sathise
                                Aug 9, 2022
                                Report
                                Copy

                                Rohan Shet (rohan.[protected]@byjus.com) visited my home at 07:45PM on July 23, 2022 and wasn't leaving till I make the payment. So I made initial payment at 10:30 then he left. He assured it will be refunded if I cancel at any time. Once he left I checked about it online and I didnt like it so requested for cancellation immediately. Since then I am struggling between Customer care, support team, cancellation team, Rohan and his manager Arjun (arjun.[protected]@byjus.com). Rohan and Arjun wasn't responding to my calls or texts. Today Arjun answered my call and blamed me for making the payment rather providing status on request request. Support Team, Cancellation team is not responding to my emails, Every time I call Customer care, they ask me to wait for 24 to 48 Hrs.
                                BYJU's customer support has been notified about the posted complaint.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Amir khann
                                  from Noida, Uttar Pradesh
                                  Aug 9, 2022
                                  Report
                                  Copy

                                  Address: A-397 mangol puri

                                  Sir byjus Wale sunne ka koi namm nahi le rahe hai please help me byjus wale bacche ko samga nahi pa rahe hai but aur koi response nahi de pa rahe hum khud unhe two months se call kar rahe hai aur mail bhi bhej dete hai phir bhir bhi koi response nahi aata hai please help me my son Ujjwal 6th class ragister number [protected] hai
                                  +1 photos
                                  BYJU's customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sai Hrithesh Subedar
                                    Aug 9, 2022
                                    Report
                                    Copy

                                    Hi sir
                                    This is S. Sai Hrithesh of class 11 taking the online classes from your online platform AAKASH BYJUS. I need to cancel my subscription that jee mains /advanced course for 2 years and they have charged me Rs. 1, 00, 000 through EMI process i already paid for two months that nearly 19K. But I am not anymore interested in thosr classes as well. Because I couldn't concentrate on my college studies. As I already study in a IIT academy there is no requirement of BYJUS classes anymore. So plz kindly cancel ❌ my subscription

                                    Registered mobile no. [protected]
                                    Student name:S Sai Hrithesh
                                    Father Name: S Shiva Kumar.

                                    Hope u reply me ASAP

                                    With regards
                                    S. Sai Hrithesh
                                    BYJU's customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      madhura lk
                                      Aug 9, 2022
                                      Report
                                      Copy

                                      Sir i want to cancel Byjus package. Even though it is a week, still they are not cancelling the package. It falls within 15 days as per byjus cancellation policy. The mentor Chandana from Byjus who forced us to buy the package is also not reachable on her number [protected]. Also Called customer care innumerable times and they say "please wait for the call back" that's all. Please help me Cancel the Byjus package and refund my amount.
                                      BYJU's customer support has been notified about the posted complaint.
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        रियल 3प्रो
                                        Aug 9, 2022
                                        Report
                                        Copy

                                        Address: Byju's
                                        Website: WWW. byju's.com

                                        Sir mene byju's se UPSC IAS course parchase Kiya tha mene course 8, 10 din pada mujhe samajh nhi aya mene apne counsellor Name (Harish khandel wala) se 7 June ko call per sampark Kiya tab unhone or tray krte phir bhi aap ke samajh me nhi ataa hai to me course baps kra dunga mene phir 3July ko call kra tha per unhone mera call nhi uthaya mene wathsapp per bhi message Kiya ki sir mujhe course samajh nhi aa raha hai mene course pack kar kr rakh diya hai message check kar liya per unhone uska reply nhi Diya aab call bhi nhi utaa rahai hai byju's help center call per bhi me kayi bar complent kar chuka hu mere pas aab EMI primeyam bharne ke liye call aa rahi hai mujhe course samajh me hi nhi aa raha hai toh me EMI bharne ki koi jimmedari nhi banti he krpiya karke Mera cores ritarn krayiye rajistar namber [protected], my name is Krishna sagar
                                        BYJU's customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit