BYJU's Complaints & Reviews

Dear sir,
I requested cancellation on July 4 that was within the trial period. I requested to byjus so many times to cancel the course but they are not paying heed on my request.. my daughter is not well because her posted surgery and I am passing through very critical economic conditions. So I can't pay imi. But they are harrassing me mentally.My daughter name is Pritika Kasinathan.

Mathura Prashad Verma
Mob [protected]...

Sir/ma'am
I have requested to byjus so many times to cancel the course and nach mandate but they are not paying heed on my request.. I am passing through very critical economic conditions. So I can't pay imi. But they are harrassing me mentally.My kids name is Mayank Rajpoot and Divyanshi Rajpoot
Yours Sincerely
Mathura Prashad Verma
Mob [protected]

I purchased 2 year subscription but now it ask for sd pin which I don't get from byju.
I'm trying to call them but they didn't pick call.

Hello respected Sir/Ma'am i mailed byjus on 18th july that is 10th day of my product as they give 15 days time to cancel subscription because im not able to understand anything and they are forcing me to continue the subscription kindly help me in cancellation for my subscription thank you.

I have taken byjus gate preparation course and i want to cancel the course there are saying that one cannot cancel the subscription after completing 15 days they are saying we should continue if we are not interested also.
previously one person called and said that they have initiated refund process and now they are saying they cant cancel the course and saying we have to continue course if not interested also they feed back is delayed to mail or call and increasing the days so that the person is not able to unenroll the course after 15 days.

Iam not able to take this product.

Hello Sir/Madam,

I am a father of student Laksh Tawani, who was studies in Byjus premium program from last few Months.

As from start of the day he started studying he won't able to get the anything, he can't understand properly. Now he lost his interest from topics due to not understanding. So I request to cancel this subscription as soon as possible. I also convey on helpline no but no response get to me. If it not cancelled then may require to take a action because my son doesn't understand anything.

Details
Name: Laksh Vinit Tawani
Email : [protected]@rediffmail.com
Mobile no : [protected]
Order ID: SO-[protected]

One of your employee call me and start abusive talks the after call he call me from personal number start again abusive talking and send me abusive message
His name is shaikh Mohammad
His personal mobile number is [protected]

I am Archana P K. I have joined Byjus class for medical repeaters course last year. But due to my personal issues I am not able to attend course. Therefore for all the reasons stated below i would like to discontinue current course and apply for refund.

We requested for the cancellation of our purchased Aakash Byju's class 9-12 foundation course within 15 days of the purchase. As we have discussed about it with Aakash senior manager he is not approving cancellation eventhough there is a provision for cancellation. He is just arguing with us pointlessly. We want the immediate cancellation of our purchased program.

I keep receiving text messages from your companies about taking courses and all but I don't want to take any course and never registered my number on their site. Please stop sending me messages.

This is for 10th class student name Gajana Ingle Akola, full address chandur, khadki, akola, Maharashtra.

While purchasing the course executive told, ByJus will provide online classes but now they are telling its all recorded sessions, no online classes will be provided.

While getting admission executive told that it's because in lucky draw you name came and that is why your fee is discounted, and got the admission for around 30K.

Multiple calls have been made to executive,
multiple messages has been sent but no answer from executive.

Executive is not picking up the phone where as BYJUs customer support is telling the executive is on leave and all.

The parents of kid is from very rural area and 30K is very huge amount and it's clearly fraud happened with them.

Student Name : Gajana Ingle.
Executive name is Abhiram Deshpande

This is for 10th class student name Gajana Ingle Akola, full address chandur, khadki, akola, Maharashtra.

While purchasing the course executive told, ByJus will provide online classes but now they are telling its all recorded sessions, no online classes will be provided.

While getting admission executive told that it's because in lucky draw you name came and that is why your fee is discounted, and got the admission for around 30K.

Multiple calls have been made to executive,
multiple messages has been sent but no answer from executive.

Executive is not picking up the phone where as BYJUs customer support is telling the executive is on leave and all.

The parents of kid is from very rural area and 30K is very huge amount and it's clearly fraud happened with them.

Student Name : Gajana Ingle.
Executive name is Abhiram Deshpande.

Dear Sir,

This is manjula parent of G. Blessy 6th standard with the registered mobile
no. *[protected]*.
We purchased this product from the day of purchase we did not have proper
communication with mentors or with your team members.
And we had issues with the memory card first time and past 3 months with
the tab (Lenovo). these problems are also conveyed to your technical team
and got confirmed.
We are paying EMI every month but my daughter is not getting any facilities
from your end.
I already raised a request for the cancellation of the product 3 months
back, At that time your team person conceived me to continue and assured me
that there will be proper attention will be paid to your daughter but this
is not happening. I can not take cheating anymore

So, Kindly understand us and cancel the product purchased with the mobile
number [protected].

I purchased a Byjus subscription for my daughter in class 5th, however I am not satisfied with their services. I was told that I can apply for a refund within 15 days. Now when I am trying to contact them my request is not being entertained.

Order Id number is SO-[protected]
We are not satisfied with byju education system this is only pre recorded videos system and my child is not able to learn from this tablet(videos). byju product(course) to received me at 30 July. Before purchasing byju course. Executive said to me that if you will be not satisfied with in 15 days of receiving course then we will return your money. Now I am trying to call them and costumer care number showing me always unavailable and I sent many mails for cancellation but byju team are trying to force to me for keeping this product.

We are not satisfied with byju education system this is only pre recorded videos system and my child is not able to learn from this tablet(videos). byju product(course) to received me at 30 July. Before purchasing byju course. Executive said to me that if you will be not satisfied with in 15 days of receiving course then we will return your money. Now I am trying to call them and costumer care number showing me always unavailable and I sent many mails for cancellation but byju team are trying to force to me for keeping this product.

Team,

The patience of mine has crossed its limits
I have talked to nearly 15 customer care executives and with utter respect and patience.

Byjus told me that my concern has been raised with priority. I got no response from their side since last week. Is this the way to tackle with priority requests?

On Monday the mentor told me that I will be getting the call from one of the senior managers before EOD(20:00 IST). 3 days have passed and every single day I followed up. The response I got was to wait for call that I shall be receiving before EOD on the respective days. Today before EOD I called to check on the status of the request...Customer executive heard my concern and told me to wait for few minutes
I called around 7:52 and attaching screenshot for reference that the few minutes for which I was told to wait did not come to an end.

Do let me know if the progress will be made if things are dealt in a different manner. Should I proceed to legal action or take it to social media platforms to make my concern heard and also resolved.

Attached photos for reference

Reason for cancellation : The child is not comfortable with online mode of training

A Byjus agent visited my house to sell a course for my son. He promised few benefits like online face to face teaching etc if not I was allowed to discontinue from the course within 15 days. Later after I enrolled for the course, nothing as such happened, only materials were sent and no tutoring was done. EMI was also started for my loan by the company. After knowing that the sold us their course by giving false statements I immediately called Byjus and asked them to cancel my course. Its been more than a month and I have made 100s of calls and wrote many emails but I am not getting any proper response from them. My admission charges are yet not refunded also I am getting many calls and messages throughout the day to make the EMI payment. Even after further calling all they are asking me to wait and they will call me back but nothing is happening. I want my refund and a strict action against this looting and liar company.

I would like to surrender or return the product which was taken from Lkg to grade 3 class . Mentor and counsellor keeps rolling their duties and not providing the suitable answer . Pls refund my appropriate amount