BYJU's Complaints & Reviews

I didn`t get any support from Byju's team- First 15 days ( trail periods) we got a proper follow up mentor and Byju's team .. After that they didn`t give any proper guidelines to my child.. While purchasing the course executive told, ByJus will provide online classes but now they are telling its all recorded sessions, no online classes will be provided.Now my child lost his interest from topics due to not understanding. So I request to cancel this subscription as soon as possible

Dear Sir,
I'm trying for cancellation this package of byjus from march 22 but after many tries no one responding Byjus employee and system didn't help me for this after so many arguments i was told by one of them on 23/05/22 that whatever i paid 50000 it will be refund and you will get call from our team Cancellation department not responding after mail i am cheated by them also by your system which not resolved this issue aftet many complaints now they said you will get only 15000 rs I hope here I can get resolution of this issue. So please cancel immediately this package and revert my refunds as soon as possible. As you can see in attached images of mail and voice recording I have requested within trial period but this package didn't cancel.
I hope you help me thanks

Hello,
My name is Milind Dhakre,
I purchased Byjus learning program for Preschool for Rs 60 thousand fully paid (converted to EMI) and received the Learning TAB with some other learning stuff on 9th July.
Trial Period was of 15 Days and I raised Cancellation request on 16th July i.e. after 7 days and well withing Trial Period.

BYJU”s has purposefully led me to exhaust the trial period and now avoiding calls and not responding over the refund process,

More details are a follows,

Byjus’ Sale executive Kashif Rahim visited my place on 3rd July, He explained the program to me and made some fake claims and promises.
He told us that Byju’s will collect the syllabus from her school, They will create/design content as per her school syllabus and upload it in the TAB, These contents will be specially curated that as per what is being and will be taught at my kids school.

My kid started Nursery 2 months back and I was doubtful about her ability to use the Learning station and learn, but Sales executive Kashif told me that the product will help her with the basic learning stuff with the help of cartons.

However I was reluctant to purchase, because My kid is having issues with linguistics and other growth issues, She is 3 yr old but still can’t speak and facing trouble executing day-to-day living and playing activities that can and are easily done by any normal 2-2.5 year-old Kid).

Kashif saw my kid with his own eyes and still he pushed us to buy it by saying “APne bacche ke liye itna b nai karsakte kya aap.. baad me cancel kardena sab hassel free process hai..!
Here Kashif had started giving us lots of false promises and misguided us regarding the program and policies.

Believing what Kashif said and wanted to see if this digital mode would help my kid start learning something + the Program can be cancelled if contents turn out to be not helpful for my kid, I decided to give it a try with the promise from Kashif that the cancellation will be hassle free and quick.

I made payment of 60, 000 (late to be converted to monthly EMI) through link sent by Kashif.

I received the TAB and some study material on 9th July, There were some mails sent by Byju’s giving information about the product. BUT NO Terms and Conditions and Cancellation process details were shared.

Everything came out as a lie and Tab came equipped with LKG+ stuff and nothing from my kids school syllabus. My kid is in Nursery that comes BEFORE LKG so the contents differs here.
My kid have got NO HELP in learning using this TAB and Byjus contents.

I shared the concern via Mentor helpline, No further response received from Byju’s on this apart from collecting feedback for the tab and Contents quality.

So I have raised requests for cancellation during TRIAL period on 16th July by calling and requesting cancellation using Mentor helpline number and discussing the same with Mentor connected (Seetha Jayapraksha). She specifically told me that I have few more days of TRIA Period left, The Cancellation request is raised, and I should keep using the trail period till then.

Also even the Mentors connected and Mentor Helpline executives also haven’t informed us about the steps to cancel the subscription but instead they inform that the cancellation request has been raised from their side.

I received few calls collecting feedback on my kids experience with the TAB and course content but After that I have received NO response or confirmation about the cancellation and refund.
I sent mail to them asking for same, then only after that I got confirmation on cancellation and Refund on mail.

On 1st AUG Buju’s executive visited my place and informed me that as per his system info my cancellation request isn’t raised by Mentor helpline and now I am not eligible for refund.. shocking..!

I dropped the mail to the Support team and called Mentor helpline again to cross check, They said they can see the request, so I requested everything on mail then only I received the confirmation on cancellation and refund.

Since then, I have called multiple times to check the status and ask for further process of refund, Everytime I got the response that Senior Manager will call me. However No One has called me so far.

It's been more than 3 weeks since the cancellation request raised, NO ONE is helping me with the further process of refund and Byju's asset submission.

In last one week only, I requested call back multiple times by reaching out to Mentor's Helpline but to my surprise, i didn't receive a single call from Byju's so far.

I am starting to feel helpless, Cheated and humiliated the way I am being treated, There was NO Transparency being maintained by anyone I got in touch with so far, especially the Sale Executive because of whom I got into this trap and all those Mentors I spoken to till now.

Sad part is that I have already been charged with 1st EMI and have to pay for the content which is not at all useful for my kid until this issue gets resolved.

Now I started going through the complaint portals, Twitter and realized that I am just another victim being one of thousands of those were cheated by BYJUS, While the Byju’s is doing and dodging this flawlessly with almost everyone who is subscribing for their program.

Couldn't attach the emails here due to attachment restrictions / limitations

Regards,
Milind Dhakre

This is Dharani Lakshmi my Father in ICU due to health issues that why please give me 2 months time for payment Sir.

Hi,

I have paid Rs.5000 refundable fee for 15 days trail. Now when I expected class to start I have been asked to make entire payment to block EMIs. When I asked to cancel the admission and refund amount, executive started about me having common sense to understand the process.

I guess Byju's train their resources to be rude when parents take time to take admission or ask for refund. After Demo as well, an executive was upset when I denied taking admission and did not agree until I agreed to pay initial Rs.5000.

I have only one compliant that I want my amount refund and do not wish to continue the class.

Student Name : Neevi Oswal
Executive Name : Mayur Parihar

Dear sir,
I requested cancellation on July 4 that was within the trial period. I requested to byjus so many times to cancel the course but they are not paying heed on my request.. my daughter is not well because her posted surgery and I am passing through very critical economic conditions. So I can't pay imi. But they are harrassing me mentally.My daughter name is Pritika Kasinathan.

Mathura Prashad Verma
Mob [protected]...

Sir/ma'am
I have requested to byjus so many times to cancel the course and nach mandate but they are not paying heed on my request.. I am passing through very critical economic conditions. So I can't pay imi. But they are harrassing me mentally.My kids name is Mayank Rajpoot and Divyanshi Rajpoot
Yours Sincerely
Mathura Prashad Verma
Mob [protected]

I purchased 2 year subscription but now it ask for sd pin which I don't get from byju.
I'm trying to call them but they didn't pick call.

Hello respected Sir/Ma'am i mailed byjus on 18th july that is 10th day of my product as they give 15 days time to cancel subscription because im not able to understand anything and they are forcing me to continue the subscription kindly help me in cancellation for my subscription thank you.

I have taken byjus gate preparation course and i want to cancel the course there are saying that one cannot cancel the subscription after completing 15 days they are saying we should continue if we are not interested also.
previously one person called and said that they have initiated refund process and now they are saying they cant cancel the course and saying we have to continue course if not interested also they feed back is delayed to mail or call and increasing the days so that the person is not able to unenroll the course after 15 days.

Iam not able to take this product.

Hello Sir/Madam,

I am a father of student Laksh Tawani, who was studies in Byjus premium program from last few Months.

As from start of the day he started studying he won't able to get the anything, he can't understand properly. Now he lost his interest from topics due to not understanding. So I request to cancel this subscription as soon as possible. I also convey on helpline no but no response get to me. If it not cancelled then may require to take a action because my son doesn't understand anything.

Details
Name: Laksh Vinit Tawani
Email : [protected]@rediffmail.com
Mobile no : [protected]
Order ID: SO-[protected]

One of your employee call me and start abusive talks the after call he call me from personal number start again abusive talking and send me abusive message
His name is shaikh Mohammad
His personal mobile number is [protected]

I am Archana P K. I have joined Byjus class for medical repeaters course last year. But due to my personal issues I am not able to attend course. Therefore for all the reasons stated below i would like to discontinue current course and apply for refund.

We requested for the cancellation of our purchased Aakash Byju's class 9-12 foundation course within 15 days of the purchase. As we have discussed about it with Aakash senior manager he is not approving cancellation eventhough there is a provision for cancellation. He is just arguing with us pointlessly. We want the immediate cancellation of our purchased program.

I keep receiving text messages from your companies about taking courses and all but I don't want to take any course and never registered my number on their site. Please stop sending me messages.

This is for 10th class student name Gajana Ingle Akola, full address chandur, khadki, akola, Maharashtra.

While purchasing the course executive told, ByJus will provide online classes but now they are telling its all recorded sessions, no online classes will be provided.

While getting admission executive told that it's because in lucky draw you name came and that is why your fee is discounted, and got the admission for around 30K.

Multiple calls have been made to executive,
multiple messages has been sent but no answer from executive.

Executive is not picking up the phone where as BYJUs customer support is telling the executive is on leave and all.

The parents of kid is from very rural area and 30K is very huge amount and it's clearly fraud happened with them.

Student Name : Gajana Ingle.
Executive name is Abhiram Deshpande

This is for 10th class student name Gajana Ingle Akola, full address chandur, khadki, akola, Maharashtra.

While purchasing the course executive told, ByJus will provide online classes but now they are telling its all recorded sessions, no online classes will be provided.

While getting admission executive told that it's because in lucky draw you name came and that is why your fee is discounted, and got the admission for around 30K.

Multiple calls have been made to executive,
multiple messages has been sent but no answer from executive.

Executive is not picking up the phone where as BYJUs customer support is telling the executive is on leave and all.

The parents of kid is from very rural area and 30K is very huge amount and it's clearly fraud happened with them.

Student Name : Gajana Ingle.
Executive name is Abhiram Deshpande.

Dear Sir,

This is manjula parent of G. Blessy 6th standard with the registered mobile
no. *[protected]*.
We purchased this product from the day of purchase we did not have proper
communication with mentors or with your team members.
And we had issues with the memory card first time and past 3 months with
the tab (Lenovo). these problems are also conveyed to your technical team
and got confirmed.
We are paying EMI every month but my daughter is not getting any facilities
from your end.
I already raised a request for the cancellation of the product 3 months
back, At that time your team person conceived me to continue and assured me
that there will be proper attention will be paid to your daughter but this
is not happening. I can not take cheating anymore

So, Kindly understand us and cancel the product purchased with the mobile
number [protected].

I purchased a Byjus subscription for my daughter in class 5th, however I am not satisfied with their services. I was told that I can apply for a refund within 15 days. Now when I am trying to contact them my request is not being entertained.